Compare Zoho Desk and respond.io 
At a Glance
Market Segments
Small-Business (72.8% of reviews)
Small-Business (75.2% of reviews)
Entry-Level Pricing
$0.00
Starting at $99.00 Per Month
Zoho Desk
Star Rating
(7,444)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansrespond.io
Star Rating
(470)4.8 out of 5
Market Segments
Small-Business (75.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user-friendliness, with many users highlighting its drag-and-drop interface that significantly enhances productivity. One user mentioned it saves them hours each week, making it a strong choice for those seeking an intuitive experience.
- Users say that respond.io offers a highly user-friendly system with fast support, making it appealing for businesses that prioritize quick assistance. Reviewers appreciate the segmentation and tagging features that simplify managing customer communications.
- According to verified reviews, Zoho Desk has a robust set of features for ticket management, with users praising its multiple options for actioning tickets, such as linking and holding. This flexibility helps teams efficiently sort and respond to emails, which is crucial for daily operations.
- Reviewers mention that while respond.io is easy to use, it may not offer the same depth of features as Zoho Desk for ticketing and workflow management. Users noted that Zoho Desk's capabilities in organizing and tracking customer interactions are particularly beneficial for small businesses.
- G2 reviewers highlight that Zoho Desk's implementation process is quick and straightforward, with many users appreciating the intuitive onboarding wizard. This ease of setup can be a significant advantage for teams looking to get started without extensive training.
- Users report that while respond.io has a strong focus on communication strategy development, Zoho Desk's overall performance and satisfaction ratings suggest it may be a better long-term partner for businesses looking to enhance their customer support systems.
Pricing
Entry-Level Pricing
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
respond.io
Starter
Starting at $99.00
Per Month
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App
Free Trial
Zoho Desk
Free Trial is available
respond.io
Free Trial is available
Ratings
Meets Requirements
8.7
5,965
9.1
257
Ease of Use
8.5
6,045
9.3
381
Ease of Setup
8.1
5,318
9.0
280
Ease of Admin
8.3
4,925
9.2
168
Quality of Support
8.3
5,361
9.2
244
Has the product been a good partner in doing business?
8.4
4,453
9.3
169
Product Direction (% positive)
8.9
5,715
9.6
251
Features by Category
Ticket and Case Management
8.6
3440
|
Verified
Not enough data
8.5
3355
|
Verified
Not enough data
8.3
3163
|
Verified
Not enough data
8.3
2951
|
Verified
Not enough data
8.2
2679
|
Verified
Not enough data
8.4
2916
|
Verified
Not enough data
8.5
2932
|
Verified
Not enough data
8.3
2525
|
Verified
Not enough data
Generative AI
7.4
967
Not enough data
7.4
953
Not enough data
Agentic AI - Help Desk
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Not enough data
Communication Channels
8.3
2876
|
Verified
Not enough data
8.6
3117
|
Verified
Not enough data
8.2
2419
|
Verified
Not enough data
8.0
2162
|
Verified
Not enough data
7.8
1923
|
Verified
Not enough data
Platform
8.1
2306
|
Verified
Not enough data
8.2
2750
|
Verified
Not enough data
8.4
2853
|
Verified
Not enough data
8.2
2313
|
Verified
Not enough data
8.2
2832
|
Verified
Not enough data
8.4
2979
|
Verified
Not enough data
Administration
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Not enough data
Knowledge Management
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Not enough data
Compliance
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Not enough data
Customer Support
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Not enough data
Data Security
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Not enough data
Administration
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Not enough data
Generative AI
7.6
248
Not enough data
Channels
8.2
579
9.3
162
8.0
556
9.0
146
Feature Not Available
Feature Not Available
Design
7.9
545
9.0
147
7.7
554
Feature Not Available
8.1
551
8.9
149
8.1
547
8.9
149
8.1
531
8.9
145
Generative AI
7.5
426
Feature Not Available
7.5
419
8.5
118
Usability
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Not enough data
Reporting
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Not enough data
Generative AI
7.7
329
Not enough data
7.8
324
Not enough data
Conversational Platform
Not enough data
9.0
135
Not enough data
9.1
143
Not enough data
8.8
133
Not enough data
9.0
140
Support Automation
Not enough data
8.9
134
Not enough data
8.7
132
Not enough data
8.8
133
Not enough data
8.6
137
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
113
Generative AI
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Not enough data
Communication
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Not enough data
Internal Use
8.2
2750
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
8.6
707
|
Verified
Not enough data
Generative AI
7.7
423
Not enough data
Self-Service Experience
8.5
1514
Not enough data
8.4
1472
Not enough data
8.1
1279
Not enough data
8.1
772
Not enough data
8.2
817
Not enough data
Self-Service Platform
8.3
843
Not enough data
8.3
819
Not enough data
7.8
732
Not enough data
8.2
767
Not enough data
Agentic AI - Customer Self-Service
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Not enough data
Generative AI
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Not enough data
Process
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Not enough data
Channels
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Not enough data
Insight
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Not enough data
Generative AI
7.7
185
Not enough data
7.7
184
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
49
Not enough data
9.3
47
Not enough data
9.2
50
Not enough data
9.0
46
Not enough data
9.1
46
Not enough data
9.2
50
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
9.2
46
Not enough data
9.5
50
Not enough data
8.7
45
Not enough data
9.1
47
Agentic AI - Google Workspace for Sales
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zoho Desk and respond.io are categorized as Customer Communications Management
Reviews
Reviewers' Company Size
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
respond.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Leisure, Travel & Tourism
7.0%
Information Technology and Services
6.8%
Marketing and Advertising
6.4%
Consumer Services
5.9%
Computer Software
5.5%
Other
68.4%
Discussions
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
What does respond io do?
2 Comments
RC
respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface...Read more
Is respond IO safe?
1 Comment
Official Response from respond.io
Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency...Read more
respond.io has no more discussions with answers
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