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At a Glance
Market Segments
Small-Business (72.6% of reviews)
Small-Business (74.8% of reviews)
Entry-Level Pricing
$0.00
Starting at $99.00 Per Month
Zoho Desk
Star Rating
(7,130)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansrespond.io
Star Rating
(406)4.8 out of 5
Market Segments
Small-Business (74.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk offers a solid multi-channel coverage with an 8.1 rating, but respond.io excels with a 9.3, allowing for seamless integration across various platforms like WhatsApp and Facebook Messenger, which reviewers say enhances their customer engagement significantly.
- Reviewers mention that the ease of use is a standout feature for respond.io, scoring 9.3, while Zoho Desk, with an 8.5, is noted for its user-friendly interface but can be slightly overwhelming for new users due to its extensive features.
- G2 users highlight that respond.io's quality of support is exceptional, scoring 9.2, with many reviewers praising the responsiveness and helpfulness of the support team, whereas Zoho Desk, with an 8.3, has received mixed feedback on response times.
- Users on G2 report that the product direction for respond.io is highly positive at 9.7, indicating a strong commitment to continuous improvement and feature updates, while Zoho Desk, at 8.9, is seen as reliable but less innovative in its updates.
- Reviewers say that the AI text summarization feature in respond.io, scoring 8.5, is particularly effective in streamlining communication, whereas Zoho Desk's 7.5 rating suggests it may not be as advanced in this area, leading to longer response times.
- Users report that the personalization capabilities of respond.io, rated at 8.9, allow for tailored customer interactions, which is a significant advantage over Zoho Desk's 8.1, where users feel the personalization options could be more robust.
Pricing
Entry-Level Pricing
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
respond.io
Starter
Starting at $99.00
Per Month
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App
Free Trial
Zoho Desk
Free Trial is available
respond.io
Free Trial is available
Ratings
Meets Requirements
8.7
5,665
9.1
219
Ease of Use
8.5
5,743
9.3
319
Ease of Setup
8.1
5,018
9.0
242
Ease of Admin
8.3
4,725
9.2
151
Quality of Support
8.3
5,095
9.2
209
Has the product been a good partner in doing business?
8.4
4,266
9.3
151
Product Direction (% positive)
8.9
5,430
9.6
215
Features by Category
Ticket and Case Management
8.6
3319
|
Verified
Not enough data
8.5
3289
|
Verified
Not enough data
8.3
3064
|
Verified
Not enough data
8.3
2912
|
Verified
Not enough data
8.2
2628
|
Verified
Not enough data
8.4
2907
|
Verified
Not enough data
8.5
2912
|
Verified
Not enough data
8.3
2500
|
Verified
Not enough data
Generative AI
7.4
960
Not enough data
7.4
949
Not enough data
Agentic AI - Help Desk
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Not enough data
Communication Channels
8.3
2853
|
Verified
Not enough data
8.6
3071
|
Verified
Not enough data
8.2
2384
|
Verified
Not enough data
8.0
2144
|
Verified
Not enough data
7.8
1906
|
Verified
Not enough data
Platform
8.1
2277
|
Verified
Not enough data
8.2
2726
|
Verified
Not enough data
8.4
2825
|
Verified
Not enough data
8.1
2242
|
Verified
Not enough data
8.2
2785
|
Verified
Not enough data
8.4
2942
|
Verified
Not enough data
Administration
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Not enough data
Knowledge Management
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Not enough data
Compliance
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Not enough data
Customer Support
8.2
311
Not enough data
8.2
312
Not enough data
8.0
309
Not enough data
Data Security
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Not enough data
Administration
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Not enough data
Generative AI
7.6
248
Not enough data
Channels
8.2
569
9.3
150
8.0
555
8.9
142
7.3
548
Feature Not Available
Design
7.9
545
9.0
144
7.7
554
Feature Not Available
8.1
550
9.0
145
8.1
545
8.9
143
8.1
531
9.0
141
Generative AI
7.5
427
Feature Not Available
7.5
420
8.5
113
Usability
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Not enough data
Reporting
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Not enough data
Generative AI
7.7
329
Not enough data
7.8
324
Not enough data
Conversational Platform
Not enough data
8.9
127
Not enough data
9.1
128
Not enough data
8.8
127
Not enough data
9.0
126
Support Automation
Not enough data
8.8
125
Not enough data
8.7
126
Not enough data
8.7
125
Not enough data
8.6
126
Generative AI
Not enough data
Feature Not Available
Not enough data
8.3
105
Generative AI
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Not enough data
Communication
8.8
718
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Not enough data
Internal Use
8.2
2726
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
712
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Not enough data
Generative AI
7.7
423
Not enough data
Self-Service Experience
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Not enough data
Self-Service Platform
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Not enough data
Agentic AI - Customer Self-Service
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Not enough data
Generative AI
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Not enough data
Process
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Not enough data
Channels
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Not enough data
Insight
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Not enough data
Generative AI
7.6
184
Not enough data
7.7
183
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.0
47
Not enough data
9.2
44
Not enough data
9.3
45
Not enough data
8.9
44
Not enough data
9.1
44
Not enough data
9.2
46
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
9.2
44
Not enough data
9.4
45
Not enough data
8.6
43
Not enough data
9.0
44
Agentic AI - Google Workspace for Sales
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Not enough data
Categories
Categories
Shared Categories
Zoho Desk and respond.io are categorized as Customer Communications Management
Unique Categories
Zoho Desk is categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, Google Workspace for Sales, Contact Center Knowledge Base, and Complaint Management
respond.io is categorized as Conversational Support and WhatsApp Marketing
Reviews
Reviewers' Company Size
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
respond.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Marketing and Advertising
6.6%
Leisure, Travel & Tourism
6.6%
Information Technology and Services
6.6%
Computer Software
5.8%
Consumer Services
5.3%
Other
69.0%
Discussions
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
What does respond io do?
2 Comments
RC
respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface...Read more
Is respond IO safe?
1 Comment
Official Response from respond.io
Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency...Read more
respond.io has no more discussions with answers
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