# Zoho Desk vs respond.io Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Desk excels in providing a comprehensive solution for managing customer interactions, with users appreciating its ability to connect with vendors and customers seamlessly. The automation of repetitive tasks, such as ticket routing and prioritization, is highlighted as a significant advantage, making daily operations more efficient.
- **Users say** that respond.io stands out for its ability to consolidate customer conversations from various platforms into a single interface. This feature simplifies chat management, allowing teams to respond to inquiries from WhatsApp, Instagram, and email all in one place, which is particularly beneficial for businesses handling multiple communication channels.
- **Reviewers mention** that while Zoho Desk offers a robust set of features, some users find it challenging to customize workflows to fit their specific needs. However, the flexibility to modify workflows is still appreciated by many, indicating a balance between functionality and user control.
- **According to verified reviews** , respond.io receives praise for its user-friendly interface and effective onboarding process. Users appreciate how the platform allows them to manage tasks independently without requiring extensive technical knowledge, making it accessible for teams of all skill levels.
- **G2 reviewers highlight** that Zoho Desk's live chat feature is a strong point, enabling real-time communication with customers. This capability, combined with its automation features, helps businesses respond quickly and efficiently, enhancing overall customer satisfaction.
- **Users report** that while respond.io has a higher star rating, indicating strong satisfaction, its overall market presence and user base are smaller compared to Zoho Desk. This may affect the breadth of community support and resources available for users seeking assistance or best practices.



| | Zoho Desk | respond.io | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 7,609 | 492 | 
| **Largest Market Segment** | Small-Business (72.8% of reviews) | Small-Business (75.1% of reviews) | 
| **Entry Level Price** | $0.00 | Starting at $99.00 Per Month | 

---
## Top Pros & Cons

### Zoho Desk

Pros:
- Ease of Use (622 reviews)
- Features (462 reviews)

Cons:
- Learning Curve (297 reviews)
- Steep Learning Curve (211 reviews)

### respond.io

Pros:
- Ease of Use (78 reviews)
- Customer Support (42 reviews)

Cons:
- Expensive (14 reviews)
- Messaging Issues (13 reviews)

---
## Ratings Comparison
| Rating | Zoho Desk | respond.io | 
|---|---|---|
  | **Meets Requirements** | 8.7 (6118 reviews) | 9.1 (274 reviews) | 
  | **Ease of Use** | 8.5 (6199 reviews) | 9.3 (403 reviews) | 
  | **Ease of Setup** | 8.1 (5470 reviews) | 9.0 (295 reviews) | 
  | **Ease of Admin** | 8.3 (4932 reviews) | 9.2 (170 reviews) | 
  | **Quality of Support** | 8.3 (5504 reviews) | 9.3 (261 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4460 reviews) | 9.3 (172 reviews) | 
  | **Product Direction (% positive)** | 8.9 (5839 reviews) | 9.6 (265 reviews) | 

---
## Pricing

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

### respond.io

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $99.00 Per Month

Key Features:
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App

[Browse all 4 editions](https://www.g2.com/products/respond-io/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.1/10 | 4355 |
| **respond.io** | N/A | N/A |

#### Ticket and Case Management

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Ticket creation user experience** | 8.7 (3489 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.5 (3384 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.4 (3213 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.3 (2966 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.2 (2694 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.4 (2917 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.5 (2950 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.3 (2532 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.4 (971 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (953 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (358 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (362 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (358 reviews) | Not enough data | 

#### Communication Channels

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Customer Portal** | 8.3 (2881 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.6 (3133 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.2 (2424 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.0 (2164 reviews) ✓ Verified | Not enough data | 
| **Voice** | 7.8 (1929 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Mobile User Support** | 8.1 (2306 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.2 (2759 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.4 (2861 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.2 (2372 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.3 (2853 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.4 (2988 reviews) ✓ Verified | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.2/10 | 376 |
| **respond.io** | N/A | N/A |

#### Administration

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Database Management ** | 8.2 (344 reviews) | Not enough data | 
| **Data Workflows** | 8.2 (342 reviews) | Not enough data | 
| **Issue Management** | 8.4 (345 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Knowledge Base** | 8.6 (325 reviews) | Not enough data | 
| **Publishing Workflows** | 8.2 (316 reviews) | Not enough data | 
| **Analytics** | 8.2 (322 reviews) | Not enough data | 

#### Compliance

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Policies and Controls** | 8.3 (337 reviews) | Not enough data | 
| **Data Governance** | 8.3 (334 reviews) | Not enough data | 
| **Compliance** | 8.2 (336 reviews) | Not enough data | 
| **Auditing** | 8.1 (334 reviews) | Not enough data | 

#### Customer Support

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Intelligent Search** | 8.2 (311 reviews) | Not enough data | 
| **Suggestions** | 8.2 (312 reviews) | Not enough data | 
| **Decision Trees** | 8.0 (310 reviews) | Not enough data | 

#### Data Security

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Risk Data Attributes** | 8.1 (336 reviews) | Not enough data | 
| **Data Transport** | 8.1 (330 reviews) | Not enough data | 
| **Access Management** | 8.4 (335 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 8.4 (333 reviews) | Not enough data | 

#### Administration

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Integrations** | 8.1 (313 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (315 reviews) | Not enough data | 
| **Performance and Reliability** | 8.5 (313 reviews) | Not enough data | 

#### Generative AI

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **AI Text Summarization** | 7.6 (248 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 7.9/10 | 612 |
| **respond.io** | 9.0/10 | 182 |

#### Channels

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Multi-Channel Coverage** | 8.2 (579 reviews) | 9.3 (168 reviews) | 
| **Open Listening** | 8.0 (558 reviews) | 9.0 (147 reviews) | 

#### Design

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (547 reviews) | 9.0 (149 reviews) | 
| **Create Content** | 7.7 (556 reviews) | Feature Not Available | 
| **Personalization** | 8.1 (554 reviews) | 9.0 (151 reviews) | 
| **Inbound Identification** | 8.1 (550 reviews) | 9.0 (154 reviews) | 
| **Regulatory Compliance** | 8.1 (533 reviews) | 8.9 (145 reviews) | 

#### Generative AI

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.5 (428 reviews) | Feature Not Available | 
| **AI Text Summarization** | 7.5 (421 reviews) | 8.5 (119 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.2/10 | 461 |
| **respond.io** | N/A | N/A |

#### Usability

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **All-Employee Access** | 8.3 (448 reviews) | Not enough data | 
| **Supporting Documents** | 8.3 (442 reviews) | Not enough data | 
| **Two-Way Communication** | 8.3 (434 reviews) | Not enough data | 

#### Reporting

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Priority Case Alerts** | 8.3 (431 reviews) | Not enough data | 
| **Trend Analysis** | 8.2 (416 reviews) | Not enough data | 
| **Performance Monitoring** | 8.3 (423 reviews) | Not enough data | 

#### Generative AI

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.7 (329 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (324 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **respond.io** | 8.8/10 | 180 |

#### Conversational Platform

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Personalization** | Not enough data | 9.0 (136 reviews) | 
| **Omnichannel** | Not enough data | 9.1 (149 reviews) | 
| **Contextual Engagement** | Not enough data | 8.8 (133 reviews) | 
| **Proactive Engagement** | Not enough data | 9.0 (145 reviews) | 

#### Support Automation

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.9 (136 reviews) | 
| **Seamless Escalation** | Not enough data | 8.7 (133 reviews) | 
| **Transcripts** | Not enough data | 8.8 (137 reviews) | 
| **Self-Serve Support** | Not enough data | 8.7 (141 reviews) | 

#### Generative AI

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 8.4 (115 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.5/10 | 3382 |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.9 (175 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (177 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Pop-up Chat** | 8.8 (719 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.7 (760 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.6 (659 reviews) | Not enough data | 
| **In-App Messaging** | 8.6 (632 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.3 (356 reviews) | Not enough data | 

####  Internal Use

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Customization ** | 8.2 (2759 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | Feature Not Available | Not enough data | 
| **Lead Development** | 8.4 (455 reviews) | Not enough data | 
| **Knowledge Base** | 8.7 (714 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.7 (693 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (707 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.0/10 | 1874 |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **AI Text Summarization** | 7.7 (422 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Knowledge Base** | 8.5 (1513 reviews) | Not enough data | 
| **Searchable Articles** | 8.4 (1470 reviews) | Not enough data | 
| **Community Forums** | 8.1 (1277 reviews) | Not enough data | 
| **Mobile Optimization** | 8.1 (770 reviews) | Not enough data | 
| **Personalization** | 8.2 (815 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Branding** | 8.3 (841 reviews) | Not enough data | 
| **Automation** | 8.3 (818 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.8 (731 reviews) | Not enough data | 
| **Integrations** | 8.2 (766 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (79 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (80 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (79 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (84 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (82 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (80 reviews) | Not enough data | 
| **Decision Making** | 7.7 (84 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.7/10 | 756 |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **AI Text Generation** | 8.2 (121 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (118 reviews) | Not enough data | 

#### Process

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Mentions** | 8.7 (491 reviews) | Not enough data | 
| **Tickets** | 9.0 (638 reviews) | Not enough data | 
| **Macros** | 8.5 (490 reviews) | Not enough data | 

#### Channels

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Email** | 9.0 (627 reviews) | Not enough data | 
| **Social** | 8.5 (545 reviews) | Not enough data | 
| **Live Chat** | 8.7 (516 reviews) | Not enough data | 
| **Phone** | 8.6 (459 reviews) | Not enough data | 
| **Text** | 8.8 (485 reviews) | Not enough data | 

#### Insight

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Surveys** | 8.7 (494 reviews) | Not enough data | 
| **Reporting** | 8.9 (546 reviews) | Not enough data | 
| **Visitor Activity** | 8.8 (516 reviews) | Not enough data | 
| **Help Desk** | 9.0 (591 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 7.7/10 | 190 |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.7 (186 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (185 reviews) | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **respond.io** | 9.2/10 | 60 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Transactional Messages** | Not enough data | 9.1 (50 reviews) | 
| **Bulk WhatsApp Messaging** | Not enough data | 9.3 (49 reviews) | 
| **Conversational Messaging** | Not enough data | 9.2 (51 reviews) | 
| **Personalization** | Not enough data | 9.0 (46 reviews) | 
| **Promotional Messages** | Not enough data | 9.1 (49 reviews) | 
| **Automated Replies** | Not enough data | 9.3 (52 reviews) | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Segmentation** | Not enough data | 9.2 (46 reviews) | 
| **API Integration** | Not enough data | 9.5 (54 reviews) | 
| **WhatsApp Commerce** | Not enough data | 8.7 (47 reviews) | 
| **Analytics** | Not enough data | 9.1 (48 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 7.3/10 | 7 |
| **respond.io** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (6 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **respond.io** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **respond.io** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Zoho Desk | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

**Unique to Zoho Desk (9):** [Help Desk Software](https://www.g2.com/categories/help-desk), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales)

**Unique to respond.io (2):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Zoho Desk | respond.io | 
|---|---|---|
| **Small-Business** | 72.8% | 75.1% | 
| **Mid-Market** | 23.6% | 22.9% | 
| **Enterprise** | 3.6% | 2.0% | 

### By Industry

#### Zoho Desk

- **Information Technology and Services:** 17.9%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.5%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.7%

#### respond.io

- **Information Technology and Services:** 6.9%
- **Leisure, Travel & Tourism:** 6.7%
- **Marketing and Advertising:** 6.3%
- **Consumer Services:** 6.1%
- **Computer Software:** 5.5%
- **Automotive:** 5.0%
- **Health, Wellness and Fitness:** 4.4%
- **Retail:** 3.6%
- **Real Estate:** 3.6%
- **Insurance:** 2.7%
- **Other:** 49.3%

---
## Alternatives

### Alternatives to Zoho Desk

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3747 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

### Alternatives to respond.io

- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (480 reviews)
- [SleekFlow](https://www.g2.com/products/sleekflow/reviews) — 4.6/5 stars (205 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3747 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (519 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)

---
## Top Discussions

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

### respond.io

- Title: [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) — 2 comments *(includes official response)*
  > **Top comment:** "Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency..."
- Title: [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) — 2 comments
  > **Top comment:** "respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/zoho-desk-vs-respond-io)