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Compare Zendesk for Customer Service and Zoho Desk 
Featured Products
At a Glance
Market Segments
Mid-Market (45.7% of reviews)
Small-Business (72.7% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
$0.00
Zendesk for Customer Service
Star Rating
(6,693)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansZoho Desk
Star Rating
(7,282)4.4 out of 5
Market Segments
Small-Business (72.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a seamless user experience, with many users highlighting its fast and easy interactions. Reviewers appreciate the clear communication during escalations, which contributes to a smooth support process.
- Users say that Zoho Desk stands out for its robust AI integration and extensive functionality. Many find it easy to learn and configure, making it a great choice for businesses looking for a customizable solution that can adapt to their needs.
- According to verified reviews, Zendesk for Customer Service has a strong reputation for its quick implementation process. Users specifically mention the intuitive onboarding wizard, which helps new users get up to speed quickly.
- Reviewers mention that while Zoho Desk offers great customization options, some users feel that it can be overwhelming due to the sheer number of features available. This complexity may pose a challenge for teams that prefer a more straightforward approach.
- Users highlight that Zendesk for Customer Service maintains a high level of support quality, with many praising the efficiency of the support team in resolving issues. This consistent support contributes to a positive overall experience for users.
- G2 reviewers note that while Zoho Desk is well-rated for its ease of use, it slightly trails behind Zendesk in terms of user satisfaction scores. However, its strong focus on AI capabilities and customization makes it a compelling option for tech-savvy teams.
Pricing
Entry-Level Pricing
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Zendesk for Customer Service
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.6
5,146
8.7
5,809
Ease of Use
8.6
5,190
8.5
5,888
Ease of Setup
8.0
3,211
8.1
5,163
Ease of Admin
8.2
3,086
8.3
4,834
Quality of Support
8.4
4,824
8.3
5,224
Has the product been a good partner in doing business?
8.4
3,011
8.4
4,366
Product Direction (% positive)
8.0
4,799
8.9
5,570
Features by Category
Ticket and Case Management
8.8
2561
|
Verified
8.6
3391
|
Verified
8.7
2579
|
Verified
8.5
3321
|
Verified
8.5
2504
|
Verified
8.3
3109
|
Verified
8.4
2346
|
Verified
8.3
2934
|
Verified
8.2
1922
|
Verified
8.2
2653
|
Verified
8.4
2402
|
Verified
8.4
2910
|
Verified
8.6
2394
|
Verified
8.5
2920
|
Verified
8.3
1860
|
Verified
8.3
2512
|
Verified
Generative AI
7.6
384
7.4
963
7.6
384
7.4
951
Agentic AI - Help Desk
7.8
246
7.1
357
7.9
244
7.1
360
7.9
245
7.2
358
Communication Channels
8.5
2061
|
Verified
8.3
2864
|
Verified
8.8
2313
|
Verified
8.6
3090
|
Verified
8.4
1732
|
Verified
8.2
2396
|
Verified
8.0
1431
|
Verified
8.0
2152
|
Verified
8.0
1315
|
Verified
7.8
1911
|
Verified
Platform
7.7
1388
|
Verified
8.1
2290
|
Verified
8.0
1776
|
Verified
8.2
2741
|
Verified
8.3
1948
|
Verified
8.4
2840
|
Verified
8.2
1740
|
Verified
8.1
2266
|
Verified
7.9
2342
|
Verified
8.2
2806
|
Verified
8.0
2406
|
Verified
8.4
2962
|
Verified
Administration
Not enough data
8.2
343
Not enough data
8.2
342
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
577
Not enough data
8.0
556
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
547
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
8.3
667
8.3
448
8.3
664
8.3
442
8.4
635
8.3
434
Reporting
8.3
590
8.3
431
7.9
564
8.2
416
8.2
645
8.3
423
Generative AI
7.3
179
7.7
329
7.2
178
7.8
324
Responses
8.3
63
Not enough data
8.6
69
Not enough data
8.2
69
Not enough data
Automation - AI Agents
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Not enough data
Platform
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Not enough data
Autonomy - AI Agents
7.9
25
Not enough data
7.6
26
Not enough data
7.6
27
Not enough data
7.7
27
Not enough data
Generative AI
7.8
32
Not enough data
8.2
31
Not enough data
Responses
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Not enough data
Platform
8.6
472
Not enough data
8.3
469
Not enough data
8.3
464
Not enough data
8.2
466
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
Generative AI
8.2
113
Not enough data
8.2
112
Not enough data
Conversational Platform
8.1
860
Not enough data
8.3
717
Not enough data
8.2
684
Not enough data
8.2
749
Not enough data
Support Automation
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Not enough data
Generative AI
7.8
204
Not enough data
7.8
203
Not enough data
Messaging Channels
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Not enough data
Administration
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Not enough data
Customer Support
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Not enough data
Automation
8.1
86
Not enough data
8.2
84
Not enough data
8.1
84
Not enough data
Artificial Intelligence
7.8
83
Not enough data
7.7
82
Not enough data
7.7
85
Not enough data
Generative AI
Feature Not Available
7.9
175
7.9
206
8.0
177
Feature Not Available
7.8
176
Communication
8.6
950
|
Verified
8.8
717
|
Verified
8.5
964
|
Verified
8.7
758
|
Verified
8.1
720
8.6
658
8.5
737
|
Verified
8.6
631
|
Verified
8.0
520
8.3
355
Internal Use
8.0
1776
|
Verified
8.2
2741
|
Verified
8.5
848
|
Verified
8.5
360
8.1
650
8.4
455
8.5
897
8.7
714
|
Verified
8.6
823
|
Verified
8.6
692
|
Verified
8.3
847
|
Verified
8.6
707
|
Verified
Generative AI
Feature Not Available
7.7
422
Self-Service Experience
8.5
1499
8.5
1511
8.5
1436
8.4
1469
8.0
1023
8.1
1276
7.7
647
8.1
770
8.0
779
8.2
815
Self-Service Platform
8.2
827
8.3
839
8.2
841
8.3
817
7.7
658
7.8
729
8.2
805
8.2
764
Agentic AI - Customer Self-Service
8.3
62
7.7
79
8.3
62
7.7
80
8.2
63
7.9
79
8.6
62
7.8
84
8.6
60
7.8
82
8.2
62
7.8
80
8.1
62
7.7
83
Generative AI
7.4
76
8.2(won by 0.8)
119
7.5
77
8.1(won by 0.6)
117
Process
8.4
563
8.7(won by 0.3)
491
9.1(won by 0.1)
742
9.0
636
8.9(won by 0.4)
690
8.5
488
Channels
9.0(tied score)
741
9.0(tied score)
625
8.4
586
8.5(won by 0.1)
544
8.7(tied score)
564
8.7(tied score)
515
8.2
485
8.6(won by 0.4)
458
8.3
421
8.8(won by 0.5)
483
Insight
8.1
539
8.7(won by 0.6)
494
8.3
647
8.9(won by 0.6)
546
8.5
561
8.8(won by 0.3)
516
8.7
666
9.0(won by 0.3)
590
Generative AI
7.8
67
7.6
184
7.7
66
7.7
183
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Customer Query Resolution - AI Customer Support Agents
8.4
70
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
69
Not enough data
Automation
8.6
71
Not enough data
8.6
71
Not enough data
7.9
69
Not enough data
Autonomy
8.2
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
8
Not enough data
9.1
9
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
9
Not enough data
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zendesk for Customer Service and Zoho Desk are categorized as Help Desk, Live Chat, AI Customer Support Agents, Complaint Management, Customer Self-Service, Digital Customer Service Platforms, and Social Customer Service
Unique Categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, Shared Inbox, AI Agents For Business Operations, Conversational Support, Customer Service Automation, and Proactive Notification
Zoho Desk is categorized as Customer Communications Management, Contact Center Knowledge Base, and Google Workspace for Sales
Reviews
Reviewers' Company Size
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.1%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.7%
Retail
3.6%
Other
60.2%
Discussions
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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