Introducing G2.ai, the future of software buying.Try now
Compare Lime Connect (formerly Userlike) and eDesk 
Featured Products
At a Glance
Market Segments
Small-Business (79.6% of reviews)
Small-Business (81.5% of reviews)
Entry-Level Pricing
€0.00
$39.00 Per Month
Lime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing planseDesk
Star Rating
(60)4.5 out of 5
Market Segments
Small-Business (81.5% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that eDesk excels in centralizing customer messages from various channels, which significantly enhances efficiency. Users appreciate how it saves time by unifying support tickets into a single interface, making it easier to manage customer interactions.
- Users say that Lime Connect (formerly Userlike) offers a simple yet effective user interface, which many find easy to implement in their operations. Reviewers highlight the availability of numerous features and the ability to manage operators and their roles effectively without needing constant updates.
- According to verified reviews, eDesk's automation features, such as rules and templates, are particularly praised for streamlining customer support processes. Users find these tools invaluable for maintaining structured and efficient communication with customers.
- Reviewers mention that Lime Connect provides a quick implementation process, with many users expressing satisfaction with how swiftly they were able to get up and running. This ease of setup is a significant advantage for small businesses looking to integrate live chat solutions without extensive downtime.
- Users appreciate the quality of support from eDesk, noting the fast response times from the support team as a major benefit. This level of customer service contributes to a more positive overall experience, especially for businesses that rely heavily on timely assistance.
- G2 reviewers highlight that while Lime Connect has a strong focus on customization and co-browsing features, eDesk's more extensive market presence and recent user feedback suggest it may be better suited for businesses needing a comprehensive, all-in-one support solution.
Pricing
Entry-Level Pricing
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
eDesk
Essential
$39.00
Per Month
Start building a strong foundation for customer support.
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
Free Trial
Lime Connect (formerly Userlike)
Free Trial is available
eDesk
Free Trial is available
Ratings
Meets Requirements
8.5
347
9.2
46
Ease of Use
8.7
348
9.2
50
Ease of Setup
8.8
261
8.7
45
Ease of Admin
8.5
266
8.6
26
Quality of Support
8.6
285
9.2
46
Has the product been a good partner in doing business?
8.6
235
8.9
27
Product Direction (% positive)
8.9
328
8.9
44
Features by Category
Ticket and Case Management
Not enough data
8.0
22
Not enough data
8.7
23
Not enough data
8.6
22
Not enough data
8.2
22
Not enough data
8.6
21
Not enough data
7.9
20
Not enough data
8.2
21
Not enough data
7.8
20
Generative AI
Not enough data
6.5
13
Not enough data
7.0
14
Agentic AI - Help Desk
Not enough data
6.5
9
Not enough data
7.2
10
Not enough data
7.0
9
Communication Channels
Not enough data
7.7
20
Not enough data
8.2
22
Not enough data
7.8
20
Not enough data
6.9
17
Not enough data
5.9
18
Platform
Not enough data
5.9
17
8.2
112
|
Verified
7.6
19
Not enough data
7.7
18
Not enough data
8.3
18
Not enough data
7.4
18
Not enough data
8.0
18
Messenger
Feature Not Available
Not enough data
7.2
9
Not enough data
8.5
17
|
Verified
Not enough data
8.2
15
Not enough data
Channels
8.1
6
Not enough data
8.3
17
|
Verified
Not enough data
7.5
6
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
Customers
Feature Not Available
Not enough data
7.4
13
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
8.1
13
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
7.2
10
Not enough data
7.3
10
Not enough data
7.5
10
Store Management
Not enough data
8.3
11
Not enough data
9.7
11
Agentic AI - Online Marketplace Optimization Tools
Not enough data
7.4
7
Not enough data
7.4
7
Responses
8.2
17
Not enough data
8.1
16
Not enough data
8.3
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Not enough data
Platform
8.8
18
Not enough data
8.3
17
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Not enough data
8.0
16
Not enough data
7.9
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Feature Not Available
Not enough data
7.8
25
Not enough data
Feature Not Available
Not enough data
8.0
17
Not enough data
Support Automation
7.9
28
Not enough data
Feature Not Available
Not enough data
8.0
26
Not enough data
7.8
15
Not enough data
Generative AI
7.7
5
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
8.1
7
Not enough data
7.6
7
Not enough data
5.0
6
Communication
8.6
120
|
Verified
7.6
7
8.2
124
|
Verified
8.5
8
8.2
57
8.1
7
Feature Not Available
7.4
7
8.5
35
|
Verified
7.4
7
Internal Use
8.2
112
|
Verified
7.6
19
8.3
94
|
Verified
7.4
7
8.1
84
|
Verified
6.7
8
8.3
89
|
Verified
7.9
7
8.2
88
|
Verified
7.9
8
8.2
92
|
Verified
7.7
8
Generative AI
Not enough data
8.6
16
Self-Service Experience
Not enough data
8.7
21
Not enough data
8.3
20
Not enough data
7.7
20
Not enough data
7.4
20
Not enough data
8.2
20
Self-Service Platform
Not enough data
8.2
21
Not enough data
8.9
21
Not enough data
8.3
20
Not enough data
8.5
21
Agentic AI - Customer Self-Service
Not enough data
8.2
14
Not enough data
8.7
14
Not enough data
8.7
14
Not enough data
8.1
15
Not enough data
8.6
14
Not enough data
8.6
14
Not enough data
8.1
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1(won by default)
13
Not enough data
Channels
Feature Not Available
Not enough data
7.3(won by default)
14
Not enough data
8.6(won by default)
27
Not enough data
8.6(won by default)
7
Not enough data
8.3(won by default)
20
Not enough data
Insight
7.9(won by default)
14
Not enough data
7.7(won by default)
16
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
6.7
10
Not enough data
6.5
10
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lime Connect (formerly Userlike) and eDesk are categorized as Live Chat
Unique Categories
Lime Connect (formerly Userlike) is categorized as Conversational Support, Conversational Marketing, Chatbots, Social Customer Service, and WhatsApp Marketing
eDesk is categorized as Help Desk, Shared Inbox, Online Marketplace Optimization Tools, Digital Customer Service Platforms, and Customer Self-Service
Reviews
Reviewers' Company Size
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.7%
Marketing and Advertising
7.5%
Information Technology and Services
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Retail
38.9%
Automotive
14.8%
Consumer Goods
11.1%
Information Technology and Services
5.6%
Health, Wellness and Fitness
5.6%
Other
24.1%
Discussions
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
Can the response time be improved between the request and the receipt of the notification?
1 Comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
eDesk has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
