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Compare Tidio and Zoho SalesIQ 
Featured Products
At a Glance
Market Segments
Small-Business (90.7% of reviews)
Small-Business (74.0% of reviews)
Entry-Level Pricing
Free Per Month
$0.00 3 Operator Per Month
Tidio
Star Rating
(1,855)4.7 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansZoho SalesIQ
Star Rating
(251)4.4 out of 5
Market Segments
Small-Business (74.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 3 Operator Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in user satisfaction, boasting a significantly higher overall score compared to Zoho SalesIQ. Users appreciate Tidio's straightforward interface and quick setup, which allows them to engage with customers efficiently, enhancing their support capabilities.
- According to verified reviews, Zoho SalesIQ shines in real-time visitor tracking, enabling users to see who is on their site and engage with them instantly. This feature is particularly praised for boosting conversion rates, as users can start conversations at the right moment.
- Users say that Tidio's AI capabilities, such as the Lyro AI agent, provide a seamless experience by automatically creating a knowledge base from the website. This feature allows for accurate customer responses and smooth transitions between AI and human operators, which enhances overall customer support.
- Reviewers mention that while Zoho SalesIQ offers robust features for live chat and visitor engagement, some users find it challenging to customize the platform to fit their specific needs. This can lead to configuration difficulties that may hinder the user experience.
- G2 reviewers highlight Tidio's superior customer support, with many users noting that they can respond to queries quickly, even when offline. This responsiveness is crucial for maintaining customer satisfaction and reducing response times.
- According to recent user feedback, Zoho SalesIQ is praised for its ease of use and straightforward implementation process. Users find the chat notification system effective, ensuring they never miss an important customer interaction, although it may not match the overall satisfaction levels reported for Tidio.
Pricing
Entry-Level Pricing
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Zoho SalesIQ
FREE
$0.00
3 Operator Per Month
- File sharing
- Track and engage with 10K visitors/month
- 100 chat sessions/month
Free Trial
Tidio
Free Trial is available
Zoho SalesIQ
Free Trial is available
Ratings
Meets Requirements
9.1
1,305
8.7
210
Ease of Use
9.3
1,323
8.7
210
Ease of Setup
9.2
1,063
8.6
153
Ease of Admin
9.2
947
8.7
151
Quality of Support
9.2
1,139
8.3
197
Has the product been a good partner in doing business?
9.2
897
8.9
145
Product Direction (% positive)
9.2
1,173
8.6
207
Features by Category
Ticket and Case Management
8.5
83
Not enough data
8.4
81
Not enough data
8.4
87
Not enough data
8.6
88
Not enough data
7.9
71
Not enough data
8.6
80
Not enough data
8.2
75
Not enough data
8.4
75
Not enough data
Generative AI
7.2
46
Not enough data
6.9
44
Not enough data
Agentic AI - Help Desk
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Not enough data
Communication Channels
8.7
80
Not enough data
8.7
78
Not enough data
9.2
87
Not enough data
8.0
73
Not enough data
7.2
68
Not enough data
Platform
8.8
104
Not enough data
8.9
718
|
Verified
8.3
56
|
Verified
9.0
109
Not enough data
8.7
110
Not enough data
8.2
94
Not enough data
8.8
107
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.6
108
Not enough data
8.6
106
Not enough data
Interaction
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.2
103
Not enough data
8.0
101
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.3
100
Not enough data
8.3
101
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Not enough data
Agentic AI - AI Chatbots
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.5
85
8.2
11
|
Verified
8.3
87
8.3
11
|
Verified
9.2
86
8.9
15
|
Verified
8.8
84
8.9
14
|
Verified
Channels
8.2
83
8.7
10
|
Verified
9.0
83
9.3
12
|
Verified
8.0
79
Feature Not Available
7.7
75
Feature Not Available
7.9
79
8.3
9
|
Verified
Customers
8.6
81
8.9
15
|
Verified
8.5
82
8.6
15
|
Verified
8.8
80
8.3
15
8.8
81
8.8
15
|
Verified
8.8
81
8.9
15
|
Verified
Agentic AI - Conversational Marketing
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Not enough data
Design
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Generative AI
7.7
37
Not enough data
7.6
36
Not enough data
Responses
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
Automation - AI Agents
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Not enough data
Platform
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
Autonomy - AI Agents
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
Generative AI
8.0
9
Not enough data
7.8
9
Not enough data
Responses
8.7
495
7.4
12
8.8
487
7.6
13
8.8
486
8.2
13
8.7
470
7.9
14
8.7
427
8.0
9
Platform
9.3
506
8.2
13
8.8
456
8.2
12
8.7
456
7.8
13
8.7
452
7.7
14
8.3
352
7.9
8
8.7
404
7.8
12
8.9
467
7.7
13
Generative AI
8.0
128
Not enough data
8.1
125
Not enough data
Conversational Platform
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Not enough data
Support Automation
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
115
Not enough data
Generative AI
8.1
70
Not enough data
8.1
69
Not enough data
Customer Support
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Not enough data
Automation
8.3
21
Not enough data
8.1
20
Not enough data
8.3
20
Not enough data
Artificial Intelligence
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Not enough data
Generative AI
7.8
85
Not enough data
7.4
79
Not enough data
7.2
80
Not enough data
Communication
9.3
749
|
Verified
9.0
57
|
Verified
9.1
752
|
Verified
8.7
56
|
Verified
8.5
540
8.5
40
9.1
649
|
Verified
8.8
44
|
Verified
8.5
482
|
Verified
Feature Not Available
Internal Use
8.9
718
|
Verified
8.3
56
|
Verified
9.0
616
|
Verified
Feature Not Available
8.8
613
|
Verified
8.4
55
|
Verified
8.6
583
|
Verified
8.3
43
8.8
568
|
Verified
Feature Not Available
8.7
593
|
Verified
8.7
50
|
Verified
Generative AI
8.1
54
Not enough data
Self-Service Experience
8.7
90
7.7
17
8.8
81
7.7
16
8.7
26
7.2
13
8.8
87
7.5
10
8.9
88
8.0
10
Self-Service Platform
8.7
90
7.5
10
9.0
94
7.7
10
8.8
88
8.0
9
8.8
90
7.5
8
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Not enough data
Process
8.2(won by default)
46
Not enough data
8.5(won by default)
48
Not enough data
8.4(won by default)
43
Not enough data
Channels
8.9(won by default)
49
Not enough data
8.9(won by default)
50
Not enough data
9.4(won by default)
51
Not enough data
8.1(won by default)
43
Not enough data
8.6(won by default)
43
Not enough data
Insight
8.5(won by default)
42
Not enough data
8.3(won by default)
46
Not enough data
9.1(won by default)
51
Not enough data
9.2(won by default)
41
Not enough data
Generative AI
5.2
7
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
7.7
8
Not enough data
7.5
6
Not enough data
7.2
6
Discovery
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.4
7
Management
Not enough data
7.5
6
Not enough data
7.0
5
Platform
Not enough data
7.3
5
Not enough data
7.9
7
Agentic AI - E-Commerce Tools
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.0
10
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
8.5
9
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.2
6
Not enough data
7.9
7
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.5
43
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.5
42
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.7
42
Not enough data
Automation
8.6
45
Not enough data
8.6
44
Not enough data
8.4
45
Not enough data
Autonomy
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tidio and Zoho SalesIQ are categorized as Chatbots, Live Chat, Conversational Marketing, and Customer Self-Service
Unique Categories
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Help Desk, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho SalesIQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.2%
Marketing and Advertising
7.3%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Information Technology and Services
16.5%
Marketing and Advertising
8.2%
Computer Software
6.5%
Insurance
4.8%
Telecommunications
4.3%
Other
59.7%
Alternatives
Discussions
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
Zoho SalesIQ has no discussions with answers
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