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Compare Tidio and WhatsApp API 
Featured Products
At a Glance
Market Segments
Small-Business (90.7% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
Free Per Month
No pricing available
Tidio
Star Rating
(1,876)4.6 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansWhatsApp API
Star Rating
(22)4.5 out of 5
Market Segments
Small-Business (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatsApp APISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in user satisfaction, boasting a significantly higher overall score compared to WhatsApp API. Users appreciate Tidio's intuitive interface and quick setup, which allows them to engage with customers effectively right from the start.
- Users say Tidio's live chat features are particularly beneficial, enabling instant responses to customer queries. One reviewer highlighted how Tidio's notifications help them manage customer interactions even when offline, enhancing overall engagement.
- According to verified reviews, Tidio's recent addition of the Lyro AI agent has been a game-changer, allowing for automatic knowledge base creation and seamless transitions between AI and human operators. This feature has been praised for improving response accuracy and efficiency.
- Reviewers mention that while WhatsApp API has been a transformative tool for customer engagement, it lacks the same level of user satisfaction as Tidio. Users appreciate the customization options available in WhatsApp API, but some feel it doesn't match Tidio's ease of use.
- Users highlight that Tidio's support quality is notably higher, with many praising the responsive customer service. In contrast, WhatsApp API users have reported mixed experiences with support, indicating a need for improvement in this area.
- According to recent feedback, Tidio's strong presence in the small business segment is evident, with a majority of reviews coming from this market. This focus allows Tidio to cater specifically to the needs of smaller enterprises, while WhatsApp API, despite its broader appeal, may not address the unique challenges faced by small businesses as effectively.
Pricing
Entry-Level Pricing
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
WhatsApp API
No pricing availableFree Trial
Tidio
Free Trial is available
WhatsApp API
No trial information availableRatings
Meets Requirements
9.1
1,311
8.2
17
Ease of Use
9.3
1,329
8.6
17
Ease of Setup
9.2
1,069
7.8
10
Ease of Admin
9.2
953
9.0
8
Quality of Support
9.2
1,143
7.9
14
Has the product been a good partner in doing business?
9.2
903
8.8
8
Product Direction (% positive)
9.2
1,178
9.3
17
Features by Category
Ticket and Case Management
8.6
85
Not enough data
8.4
83
Not enough data
8.5
89
Not enough data
8.6
91
Not enough data
8.0
73
Not enough data
8.6
82
Not enough data
8.2
77
Not enough data
8.4
77
Not enough data
Generative AI
7.2
46
Not enough data
6.9
44
Not enough data
Agentic AI - Help Desk
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Not enough data
Communication Channels
8.7
82
Not enough data
8.7
80
Not enough data
9.2
89
Not enough data
8.1
75
Not enough data
7.3
70
Not enough data
Platform
8.8
105
Not enough data
8.9
719
|
Verified
Not enough data
9.0
109
Not enough data
8.7
110
Not enough data
8.1
95
Not enough data
8.8
107
Not enough data
Core Conversational Capabilities - AI Chatbots
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
Data
8.6
108
Not enough data
8.6
106
Not enough data
Interaction
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Not enough data
Task & Flow Management - AI Chatbots
8.7
5
Not enough data
Not enough data
Not enough data
Learning
8.2
103
Not enough data
7.9
102
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.3
100
Not enough data
8.3
102
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Not enough data
Agentic AI - AI Chatbots
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.5
86
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
85
Not enough data
Channels
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Not enough data
Customers
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Not enough data
Agentic AI - Conversational Marketing
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Not enough data
Design
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Generative AI
7.7
37
Not enough data
7.6
36
Not enough data
Responses
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
Automation - AI Agents
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Not enough data
Platform
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
Autonomy - AI Agents
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
Generative AI
8.0
9
Not enough data
7.8
9
Not enough data
Responses
8.7
497
Not enough data
8.8
487
Not enough data
8.8
488
Not enough data
8.7
470
Not enough data
8.7
427
Not enough data
Platform
9.3
507
Not enough data
8.8
457
Not enough data
8.7
456
Not enough data
8.6
456
Not enough data
8.3
352
Not enough data
8.7
405
Not enough data
8.9
467
Not enough data
Generative AI
8.0
128
Not enough data
8.1
125
Not enough data
Conversational Platform
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Not enough data
Support Automation
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
116
Not enough data
Generative AI
8.1
70
Not enough data
8.1
69
Not enough data
Customer Support
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Not enough data
Automation
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Not enough data
Artificial Intelligence
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Not enough data
Generative AI
7.8
83
Not enough data
7.4
79
Not enough data
7.2
80
Not enough data
Communication
9.3
753
|
Verified
Not enough data
9.1
757
|
Verified
Not enough data
8.6
543
Not enough data
9.1
653
|
Verified
Not enough data
8.5
485
|
Verified
Not enough data
Internal Use
8.9
719
|
Verified
Not enough data
9.0
619
|
Verified
Not enough data
8.8
613
|
Verified
Not enough data
8.6
587
|
Verified
Not enough data
8.8
570
|
Verified
Not enough data
8.7
597
|
Verified
Not enough data
Generative AI
8.1
54
Not enough data
Self-Service Experience
8.7
92
Not enough data
8.8
82
Not enough data
8.6
27
Not enough data
8.8
88
Not enough data
8.9
89
Not enough data
Self-Service Platform
8.7
91
Not enough data
9.0
95
Not enough data
8.8
89
Not enough data
8.8
91
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Not enough data
Process
8.2(won by default)
48
Not enough data
8.6(won by default)
50
Not enough data
8.4(won by default)
45
Not enough data
Channels
8.9(won by default)
51
Not enough data
8.9(won by default)
52
Not enough data
9.4(won by default)
53
Not enough data
8.2(won by default)
45
Not enough data
8.7(won by default)
45
Not enough data
Insight
8.6(won by default)
44
Not enough data
8.4(won by default)
48
Not enough data
9.1(won by default)
53
Not enough data
9.3(won by default)
43
Not enough data
Generative AI
5.2
7
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.6
45
Not enough data
8.1
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.5
43
Not enough data
8.5
42
Not enough data
8.7
43
Not enough data
8.6
44
Not enough data
Automation
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Not enough data
Autonomy
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tidio and WhatsApp API are categorized as Customer Communications Management
Unique Categories
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Chatbots, Live Chat, Help Desk, Conversational Marketing, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Digital Adoption Platform, and Shared Inbox
WhatsApp API has no unique categories
Reviews
Reviewers' Company Size
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WhatsApp API
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.2%
Health, Wellness and Fitness
4.1%
Other
69.7%
Computer Software
28.6%
Information Technology and Services
9.5%
Telecommunications
4.8%
Retail
4.8%
Research
4.8%
Other
47.6%
Alternatives
Discussions
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
WhatsApp API has no discussions with answers
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