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Compare ThriveDesk and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (97.1% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
Free Per Month
ThriveDesk
Star Rating
(50)4.8 out of 5
Market Segments
Small-Business (97.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 Per Month
Browse all 2 pricing plansTidio
Star Rating
(1,858)4.6 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in user engagement with its live chat features, allowing businesses to respond to customer queries instantly. Users appreciate the ability to receive notifications even when offline, which significantly reduces response times and enhances customer support.
- Users say ThriveDesk stands out for its intuitive interface and smooth implementation process. Many reviewers highlight how quickly their teams adapted to the platform, making it easy to manage customer requests through its live chat and knowledge base functionalities.
- Reviewers mention that Tidio's recent addition of the Lyro AI agent is a game-changer, as it can automatically create a knowledge base from a website and facilitate seamless transitions between AI and human operators, improving overall customer interaction.
- According to verified reviews, ThriveDesk's multi-channel support is highly praised, enabling teams to stay organized during peak periods. The customizable dashboards and insightful reporting features provide management with clear visibility into performance metrics.
- Users highlight that while Tidio offers a free entry-level price, ThriveDesk's starting price of $49 may be a barrier for some small businesses. However, ThriveDesk compensates with a higher ease of setup and user experience, making it a strong contender for those who can invest.
- G2 reviewers note that Tidio has a significantly higher volume of reviews, indicating a broader user base and more diverse feedback. This suggests that while ThriveDesk may have slightly higher ratings in specific areas, Tidio's overall user satisfaction is backed by a larger community of users sharing their experiences.
Pricing
Entry-Level Pricing
ThriveDesk
Standard
Starting at $49.00
Per Month
For startups and growing business want to level up support
- 5 Seats
- 2 Mailboxes
- Live Chat
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
ThriveDesk
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
9.1
28
9.1
1,305
Ease of Use
9.3
31
9.3
1,323
Ease of Setup
9.2
24
9.2
1,063
Ease of Admin
9.1
19
9.2
949
Quality of Support
9.4
28
9.2
1,138
Has the product been a good partner in doing business?
9.6
19
9.2
899
Product Direction (% positive)
9.5
25
9.2
1,173
Features by Category
Ticket and Case Management
8.9
25
8.5
84
9.0
23
8.4
82
8.8
23
8.5
88
8.3
22
8.6
90
8.5
20
7.9
72
8.4
22
8.6
81
9.0
23
8.2
76
8.3
22
8.4
76
Generative AI
6.8
14
7.2
46
7.4
15
6.9
44
Agentic AI - Help Desk
Not enough data
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Communication Channels
8.8
23
8.7
81
9.1
23
8.7
79
9.2
21
9.2
88
Feature Not Available
8.1
74
Feature Not Available
7.2
69
Platform
8.2
21
8.8
104
8.9
16
8.9
718
|
Verified
8.8
24
9.0
109
8.9
21
8.7
110
8.7
23
8.2
94
8.9
23
8.8
107
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
86
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Design
Not enough data
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
497
Not enough data
8.8
487
Not enough data
8.8
487
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
506
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
454
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
115
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
7.8
9
7.8
82
8.3
9
7.4
79
Feature Not Available
7.2
80
Communication
9.4
11
9.3
750
|
Verified
8.8
11
9.1
753
|
Verified
Feature Not Available
8.5
541
9.0
10
9.1
649
|
Verified
Feature Not Available
8.5
483
|
Verified
Internal Use
8.9
16
8.9
718
|
Verified
9.3
10
9.0
616
|
Verified
8.3
9
8.8
611
|
Verified
9.1
9
8.6
584
|
Verified
9.5
10
8.8
568
|
Verified
9.5
10
8.7
594
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.8
91
Not enough data
8.8
82
Not enough data
8.6
27
Not enough data
8.8
88
Not enough data
8.9
89
Self-Service Platform
Not enough data
8.7
91
Not enough data
9.0
95
Not enough data
8.8
89
Not enough data
8.8
91
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
47
Not enough data
8.6(won by default)
49
Not enough data
8.4(won by default)
44
Channels
Not enough data
8.9(won by default)
50
Not enough data
8.9(won by default)
51
Not enough data
9.4(won by default)
52
Not enough data
8.1(won by default)
44
Not enough data
8.6(won by default)
44
Insight
Not enough data
8.5(won by default)
43
Not enough data
8.4(won by default)
47
Not enough data
9.1(won by default)
52
Not enough data
9.2(won by default)
42
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
45
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.6
44
Automation
Not enough data
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
ThriveDesk has no unique categories
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Chatbots, Conversational Marketing, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
ThriveDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.7%
Retail
11.4%
Marketing and Advertising
8.6%
Media Production
5.7%
Market Research
5.7%
Other
42.9%
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Alternatives
Discussions
What is ThriveDesk used for?
1 Comment
KG
Think of it as the ultimate hub for all your customer interactions. It combines live chat, email, and even knowledge base management into one sleek...Read more
ThriveDesk has no more discussions with answers
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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