Top 10 ThriveDesk Alternatives & Competitors

(48)4.8 out of 5

ThriveDesk is not the only option for Help Desk Software. Explore other competing options and alternatives. Help Desk Software is a widely used technology, and many people are seeking user friendly, reliable software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to ThriveDesk include integration and customer service. The best overall ThriveDesk alternative is Zendesk for Customer Service - AC. Other similar apps like ThriveDesk are Tidio, Front, Freshdesk, and LiveChat. ThriveDesk alternatives can be found in Help Desk Software but may also be in Live Chat Software or AI Customer Support Agents Software.

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Best Paid & Free Alternatives to ThriveDesk

Zendesk for Customer Service - AC
Tidio
Front
Freshdesk
LiveChat
Help Scout
LiveAgent
Salesforce Service Cloud

Top 10 Alternatives to ThriveDesk Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how ThriveDesk stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Marketing and Advertising, and Events Services, and find the best product for your business.

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,666)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Reviewers say compared to ThriveDesk, Zendesk for Customer Service - AC is:

Slower to reach roi

More expensive

Categories in common with ThriveDesk:

By Tidio

Product Description

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Reviewers say compared to ThriveDesk, Tidio is:

Slower to reach roi

Better at meeting requirements

Easier to admin

Categories in common with ThriveDesk:

By Front App

Product Description

Reviewers say compared to ThriveDesk, Front is:

Slower to reach roi

More expensive

Better at meeting requirements

Categories in common with ThriveDesk:

Help Desk

Live Chat

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LiveChat

By Text

4.5/5

(774)

Product Description

Reviewers say compared to ThriveDesk, LiveChat is:

Slower to reach roi

More expensive

Better at meeting requirements

Categories in common with ThriveDesk:

By Help Scout

Product Description

Reviewers say compared to ThriveDesk, Help Scout is:

Slower to reach roi

Categories in common with ThriveDesk:

By QualityUnit

Product Description

Reviewers say compared to ThriveDesk, LiveAgent is:

Slower to reach roi

More expensive

Categories in common with ThriveDesk:

Help Desk

Live Chat

Salesforce Service Cloud

By Salesforce

4.4/5

(7,169)

Product Description

Reviewers say compared to ThriveDesk, Salesforce Service Cloud is:

Slower to reach roi

More expensive

Categories in common with ThriveDesk:

By Zoho

Product Description

Reviewers say compared to ThriveDesk, Zoho Desk is:

Slower to reach roi

More expensive

Categories in common with ThriveDesk:

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Reviewers say compared to ThriveDesk, Fin by Intercom is:

Slower to reach roi

More expensive

Categories in common with ThriveDesk:

Help Desk

Live Chat