Compare SurveySparrow and WorkStep 
At a Glance
Market Segments
Small-Business (68.7% of reviews)
Mid-Market (54.2% of reviews)
Entry-Level Pricing
$19.00
Contact Us Per Year
SurveySparrow
Star Rating
(2,044)4.4 out of 5
Market Segments
Small-Business (68.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 8 pricing plansWorkStep
Star Rating
(24)4.6 out of 5
Market Segments
Mid-Market (54.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Year
Learn more about WorkStepSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveySparrow excels in user-friendliness, with many praising its intuitive interface and conversational survey style that enhances engagement and response rates. Users appreciate how easy it is to create surveys without confusion.
- Users say that WorkStep shines in its recruiting tools, particularly highlighting the easy-to-use calendar scheduling and the quality of candidates available. This makes it a strong choice for organizations looking to streamline their hiring processes.
- Reviewers mention that SurveySparrow's automation features and customizable templates make feedback collection feel modern and efficient, with one user noting a 40% boost in completion rates due to its engaging format.
- According to verified reviews, WorkStep provides valuable real-time feedback capabilities that help organizations drive continuous improvement. Users appreciate the ability to gather insights from all levels of the organization, which can be critical for making informed decisions.
- G2 reviewers highlight that while SurveySparrow has a solid overall satisfaction score, it faces challenges in market presence compared to WorkStep, which has a more focused appeal in the mid-market segment, as noted by its higher percentage of reviews from that demographic.
- Users report that both platforms have user-friendly interfaces, but WorkStep edges out in terms of support quality and ease of setup, with reviewers noting that its onboarding process is particularly smooth and efficient, making it easier for teams to get started quickly.
Pricing
Entry-Level Pricing
SurveySparrow
Basic
$19.00
Essential features for individuals to get started in one pack.
- 2,500 Responses
- Accept payments
- Display logic & Skip logic
WorkStep
WorkStep
Contact Us
Per Year
WorkStep is the only employee engagement solution built for frontline organizations that goes beyond measuring sentiment—it drives change. With AI-powered insights and real-time coaching, leaders at every level can identify, act on, and resolve workforce challenges. The result? Measurable improvement year over year, and engagement that fuels real business outcomes.
- Real-time data collection tied to key milestones and workforce themes
- Multi-channel survey delivery including email, SMS and QR code
- Built-in 1:1 and 1:many communication tools
Free Trial
SurveySparrow
Free Trial is available
WorkStep
No trial information availableRatings
Meets Requirements
8.7
1,382
9.1
16
Ease of Use
9.0
1,391
9.3
16
Ease of Setup
8.9
886
9.7
6
Ease of Admin
8.8
857
9.4
6
Quality of Support
8.8
1,199
9.7
16
Has the product been a good partner in doing business?
8.9
793
9.7
6
Product Direction (% positive)
8.5
1,232
10.0
15
Features by Category
Basics
8.8
38
Not enough data
9.2
49
Not enough data
9.1
47
Not enough data
8.7
39
Not enough data
Content
8.9
45
Not enough data
9.0
44
Not enough data
9.2
48
Not enough data
Data
9.0
41
Not enough data
9.1
43
Not enough data
9.1
48
Not enough data
Agentic AI - Exit Interview Management
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
42
Not enough data
9.0
37
Not enough data
8.9
32
Not enough data
Feature Not Available
Not enough data
Customization
8.2
30
Not enough data
8.2
34
Not enough data
8.2
32
Not enough data
Feature Not Available
Not enough data
Generative AI
7.8
23
Not enough data
Feature Not Available
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.2
172
Not enough data
8.2
210
Not enough data
8.3
245
Not enough data
Feedback Analysis
8.0
60
Not enough data
8.2
185
Not enough data
8.4
178
Not enough data
Feedback Sources
8.5
195
Feature Not Available
9.1
289
Not enough data
8.0
47
Feature Not Available
8.4
182
Feature Not Available
Generative AI
7.4
50
Not enough data
Feature Not Available
Not enough data
Survey Management
8.9
610
Not enough data
8.8
616
Not enough data
8.5
561
Not enough data
8.7
566
Not enough data
Survey Customization
8.6
526
Not enough data
8.4
514
Not enough data
8.4
407
Not enough data
8.2
344
Not enough data
Survey Insights
8.4
548
Not enough data
8.2
318
Not enough data
8.6
477
Not enough data
8.5
402
Not enough data
Agentic AI - Survey
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
Customization
8.5
151
Not enough data
8.6
155
Not enough data
8.7
160
Not enough data
8.8
179
Not enough data
Additional Functionality
8.5
133
Not enough data
8.0
89
Not enough data
8.4
120
Not enough data
7.7
87
Not enough data
Feature Not Available
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cleaning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Frontline Worker Communication PlatformsHide 19 FeaturesShow 19 Features
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Features - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - Frontline Worker Communication Platforms
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
In-House Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.7
168
8.7
9
8.7
216
8.9
9
8.5
137
8.8
8
Platform Content
8.9
184
9.0
8
8.9
233
9.0
7
Feature Not Available
9.4
6
8.4
135
8.8
8
Platform Additional Functionality
8.6
151
8.9
6
Feature Not Available
9.4
6
8.8
147
9.0
5
8.6
152
Not enough data
Platform
8.5
345
Not enough data
8.4
217
Not enough data
8.4
223
Not enough data
8.5
309
Not enough data
8.9
336
Not enough data
8.7
291
Not enough data
8.4
316
Not enough data
8.5
333
Not enough data
Categories
Categories
Shared Categories
SurveySparrow and WorkStep are categorized as Feedback Analytics, Exit Interview Management, and Employee Engagement
Unique Categories
SurveySparrow is categorized as Experience Management, Online Form Builder, Survey, and Online Reputation Management
WorkStep is categorized as Frontline Worker Communication Platforms and HR Analytics
Reviews
Reviewers' Company Size
SurveySparrow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WorkStep
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.7%
Marketing and Advertising
8.0%
Computer Software
7.8%
Education Management
4.7%
Financial Services
3.4%
Other
67.4%
Logistics and Supply Chain
29.2%
Warehousing
8.3%
Packaging and Containers
8.3%
Consumer Goods
8.3%
Wholesale
4.2%
Other
41.7%
Alternatives
Discussions
What's the best thing about using survey sparrow?
2 Comments
VJ
easy to use, get variety of formats and can change accordingly.
better then other online surveyRead more
Survey sparrow is legitimate.
2 Comments
TR
Survey Sparrow is legal, and they don't take visitors personal information. Survey Sparrow website is very simple to understand, and one can get amazing gift...Read more
My email is no longer on the system, what can be the course of it?
2 Comments
Official Response from SurveySparrow
Hi Prince,
Happy New year, would you mind sharing the URL that you are trying to login?
This will help us locate your account and get you the...Read more
WorkStep has no discussions with answers
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