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Compare Sprinklr Service and Verint Workforce Management 
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At a Glance
Market Segments
Enterprise (42.7% of reviews)
Enterprise (55.0% of reviews)
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually)
No pricing available
Sprinklr Service
Star Rating
(709)4.3 out of 5
Market Segments
Enterprise (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually)
Free Trial is available
Browse all 3 pricing plansVerint Workforce Management
Star Rating
(176)4.2 out of 5
Market Segments
Enterprise (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce ManagementSprinklr Service vs Verint Workforce Management
When assessing the two solutions, reviewers found Verint Workforce Management easier to use. However, Sprinklr Service is easier to set up and administer. Reviewers also preferred doing business with Sprinklr Service overall.
- Reviewers felt that Sprinklr Service meets the needs of their business better than Verint Workforce Management.
- When comparing quality of ongoing product support, reviewers felt that Sprinklr Service is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Sprinklr Service over Verint Workforce Management.
Pricing
Entry-Level Pricing
Sprinklr Service
Custom CCaaS Solution (Enterprise)
Contact Us
1 Seat/Per month (billed annually)
Best suited for larger teams looking to ace customer service. Get a quote customized to your requirements.
- Access to 30+ social and digital channels
- Unified contact center operations
- Premium contact center intelligence
Verint Workforce Management
No pricing availableFree Trial
Sprinklr Service
Free Trial is available
Verint Workforce Management
No trial information availableRatings
Meets Requirements
8.5
581
8.4
94
Ease of Use
8.3
597
8.4
138
Ease of Setup
7.9
441
7.8
89
Ease of Admin
8.1
230
7.9
36
Quality of Support
8.1
558
8.0
90
Has the product been a good partner in doing business?
8.6
231
8.5
36
Product Direction (% positive)
8.7
587
8.0
95
Features by Category
Ticket and Case Management
8.6
69
|
Verified
Not enough data
8.4
70
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Not enough data
Generative AI
7.4
45
Not enough data
7.0
46
Not enough data
Agentic AI - Help Desk
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Not enough data
Communication Channels
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
6.9
58
Not enough data
Platform
7.6
71
|
Verified
Not enough data
7.8
140
|
Verified
Not enough data
8.5
76
|
Verified
Not enough data
8.2
75
|
Verified
Not enough data
8.8
80
|
Verified
Not enough data
8.9
81
|
Verified
Not enough data
Administration
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Not enough data
Knowledge Management
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Not enough data
Compliance
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Not enough data
Customer Support
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Not enough data
Data Security
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Not enough data
Administration
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Not enough data
Generative AI
7.3
41
Not enough data
Call Analytics
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Not enough data
Agent Performance Management
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Not enough data
Generative AI
6.3
30
Not enough data
Agentic AI - Conversation Intelligence
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Not enough data
Quality Assurance
8.2
51
Not enough data
7.9
50
Not enough data
8.3
49
Not enough data
Engagement
8.1
50
Not enough data
7.9
49
Not enough data
7.7
48
Not enough data
Performance
7.9
49
Not enough data
8.3
46
Not enough data
Generative AI
6.9
42
Not enough data
7.2
41
Not enough data
Channels
6.9
142
Not enough data
8.4
145
Not enough data
7.9
137
Not enough data
7.5
140
Not enough data
7.6
135
Not enough data
Generative AI
6.6
113
Not enough data
Functions
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
128
Not enough data
Agentic AI - Contact Center
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Not enough data
Administrative
7.8
130
Not enough data
7.8
130
Not enough data
8.4
143
Not enough data
7.8
131
Not enough data
7.9
142
Not enough data
Responses
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Not enough data
Platform
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.6
55
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Not enough data
Generative AI
7.9
38
Not enough data
7.8
37
Not enough data
Workforce Management
9.0
32
8.3
38
|
Verified
8.2
32
8.2
36
|
Verified
8.1
33
8.4
38
|
Verified
8.1
33
8.0
35
|
Verified
8.1
32
7.5
29
|
Verified
Administration
7.8
35
7.7
34
|
Verified
8.6
34
7.8
36
|
Verified
8.6
35
7.8
36
|
Verified
8.1
33
7.9
37
|
Verified
8.1
35
8.4
37
|
Verified
Generative AI
7.8
74
Not enough data
7.4
71
Not enough data
7.2
72
Not enough data
Communication
7.8
101
|
Verified
Not enough data
8.3
109
|
Verified
Not enough data
7.7
97
Not enough data
8.2
100
Not enough data
7.3
96
Not enough data
Internal Use
7.8
140
|
Verified
Not enough data
8.1
106
|
Verified
Not enough data
7.9
101
Not enough data
8.4
102
Not enough data
8.0
101
|
Verified
Not enough data
8.1
107
|
Verified
Not enough data
Generative AI
7.5
41
Not enough data
Self-Service Experience
7.9
52
Not enough data
7.6
54
Not enough data
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Not enough data
Self-Service Platform
8.1
53
Not enough data
7.7
51
Not enough data
7.4
52
Not enough data
7.6
53
Not enough data
Agentic AI - Customer Self-Service
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Not enough data
Generative AI
6.9(won by default)
226
Not enough data
6.8(won by default)
223
Not enough data
Process
8.3(won by default)
310
Not enough data
7.7(won by default)
306
Not enough data
8.1(won by default)
306
Not enough data
Channels
7.3(won by default)
282
Not enough data
8.8(won by default)
324
Not enough data
7.2(won by default)
274
Not enough data
6.6(won by default)
261
Not enough data
7.5(won by default)
271
Not enough data
Insight
7.7(won by default)
290
Not enough data
8.3(won by default)
311
Not enough data
7.9(won by default)
286
Not enough data
7.6(won by default)
281
Not enough data
Generative AI
7.5
12
Not enough data
Generative AI
7.1
103
Not enough data
7.0
103
Not enough data
Conversational AI - Conversational Commerce Platforms
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Not enough data
Platform integration - Conversational Commerce Platforms
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
7.2
29
Not enough data
7.1
29
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Feature Not Available
Not enough data
7.4
37
Not enough data
7.6
35
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
7.7
36
Not enough data
7.8
42
Not enough data
8.1
40
Workforce Management Platform Features
Not enough data
8.2
60
Not enough data
8.5
66
Not enough data
8.7
67
Not enough data
8.0
67
Not enough data
7.9
61
Not enough data
Feature Not Available
Not enough data
8.3
62
Not enough data
7.8
59
Not enough data
7.3
47
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Sprinklr Service and Verint Workforce Management are categorized as Contact Center Workforce
Unique Categories
Sprinklr Service is categorized as Conversational Commerce Platforms, Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, Social Customer Service, Live Chat, Help Desk, Contact Center, Customer Self-Service, and AI Customer Support Agents
Verint Workforce Management is categorized as Workforce Management
Reviews
Reviewers' Company Size
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
11.2%
Marketing and Advertising
10.4%
Financial Services
5.3%
Information Technology and Services
4.9%
Telecommunications
4.0%
Other
64.3%
Insurance
13.5%
Financial Services
11.1%
Information Technology and Services
8.8%
Hospital & Health Care
7.6%
Telecommunications
6.4%
Other
52.6%
Alternatives
Discussions
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
Any chance Verint can have this feature where it notifies you about your schedule and long calls?
1 Comment
AT
Hi Lem – thank you for taking the time to submit this question about notifications. Sorry for the delayed response. I hope that the answer could still be...Read more
What is Verint Workforce Management used for?
1 Comment
KS
Workforce planning and scheduling of resources including forecasting and resourcing scheduling rulesRead more
What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?
1 Comment
AT
Verint Workforce Management (WFM) is an AI-powered workforce management software that is designed to ensure that the right people are scheduled at the right...Read more
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