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Compare Spotler CRM and Zoho Desk 
At a Glance
Market Segments
Small-Business (89.1% of reviews)
Small-Business (72.7% of reviews)
Entry-Level Pricing
$0 per month
$0.00
Spotler CRM
Star Rating
(145)4.4 out of 5
Market Segments
Small-Business (89.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0 per month
Browse all 4 pricing plansZoho Desk
Star Rating
(7,203)4.4 out of 5
Market Segments
Small-Business (72.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Spotler CRM. Users appreciate its organized interface, which allows for easy tracking of tickets and customer interactions, making daily operations smoother.
- Users say that Spotler CRM stands out for its user-friendly design and simplicity, which many find appealing, especially for small businesses. The intuitive interface makes onboarding new team members a breeze, as highlighted by recent feedback praising its clean and straightforward navigation.
- Reviewers mention that Zoho Desk offers excellent support, particularly during transitions from other platforms. Users transitioning from Zendesk have noted the responsiveness and helpfulness of the support team, which enhances the overall experience of implementing the software.
- According to verified reviews, Spotler CRM shines in its ease of setup, with users finding the initial configuration process straightforward and quick. This is a significant advantage for small businesses looking to get started without extensive technical resources.
- Users highlight that while both products have similar star ratings, Zoho Desk's extensive feature set and customization options provide a more comprehensive solution for customer support needs, making it a preferred choice for businesses requiring advanced functionalities.
- G2 reviewers note that Spotler CRM's analytical tools for data management are particularly beneficial for small businesses, offering great insights and management capabilities. However, the limited number of recent reviews suggests that it may not be as widely adopted or tested as Zoho Desk, which has a much larger user base.
Pricing
Entry-Level Pricing
Spotler CRM
Free
$0
per month
Free forever!
- Two Users
- 100 Company Records
- Unlimited Contacts
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Spotler CRM
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.4
124
8.7
5,735
Ease of Use
8.9
126
8.5
5,813
Ease of Setup
9.0
64
8.1
5,089
Ease of Admin
9.0
65
8.3
4,779
Quality of Support
9.0
118
8.3
5,158
Has the product been a good partner in doing business?
9.1
62
8.4
4,315
Product Direction (% positive)
8.5
127
8.9
5,499
Features by Category
Sales Force Automation
8.8
95
|
Verified
Not enough data
9.0
8
Not enough data
8.4
78
|
Verified
Not enough data
8.5
95
|
Verified
Not enough data
8.0
34
|
Verified
Not enough data
7.6
52
|
Verified
Not enough data
8.1
36
|
Verified
Not enough data
8.1
31
|
Verified
Not enough data
8.6
51
Not enough data
Marketing Automation
7.7
41
|
Verified
Not enough data
7.7
37
|
Verified
Not enough data
8.5
51
|
Verified
Not enough data
7.6
29
|
Verified
Not enough data
Customer Support
8.7
44
|
Verified
Not enough data
8.7
45
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.4
32
|
Verified
Not enough data
8.5
37
|
Verified
Not enough data
Reporting & Analytics
8.2
77
|
Verified
Not enough data
8.7
85
|
Verified
Not enough data
8.4
50
|
Verified
Not enough data
Mobile & Social
7.6
7
Not enough data
7.6
7
Not enough data
8.0
41
|
Verified
Not enough data
Platform
8.5
40
|
Verified
Not enough data
8.8
7
Not enough data
8.7
40
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
8.2
13
|
Verified
Not enough data
8.5
23
|
Verified
Not enough data
9.2
42
|
Verified
Not enough data
8.3
25
Not enough data
Integration
8.2
35
|
Verified
Not enough data
7.8
17
|
Verified
Not enough data
7.4
15
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Feature Not Available
8.6
3357
|
Verified
Feature Not Available
8.5
3302
|
Verified
Not enough data
8.3
3082
|
Verified
Not enough data
8.3
2920
|
Verified
Not enough data
8.2
2641
|
Verified
Not enough data
8.4
2908
|
Verified
Not enough data
8.5
2915
|
Verified
Not enough data
8.3
2506
|
Verified
Generative AI
Not enough data
7.4
961
Not enough data
7.4
950
Agentic AI - Help Desk
Not enough data
7.1
358
Not enough data
7.1
361
Not enough data
7.2
358
Communication Channels
Feature Not Available
8.3
2854
|
Verified
Not enough data
8.6
3077
|
Verified
Feature Not Available
8.2
2388
|
Verified
Not enough data
8.0
2148
|
Verified
Not enough data
7.8
1909
|
Verified
Platform
Not enough data
8.1
2287
|
Verified
Feature Not Available
8.2
2739
|
Verified
Not enough data
8.4
2833
|
Verified
Not enough data
8.1
2258
|
Verified
Not enough data
8.2
2797
|
Verified
Not enough data
8.4
2954
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
324
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Templates
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Edit
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.2
575
Not enough data
8.0
557
Not enough data
7.3
549
Design
Not enough data
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
447
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Lead Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
7.8
176
Communication
Not enough data
8.8
717
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
Feature Not Available
8.2
2739
|
Verified
Not enough data
8.5
360
Not enough data
8.4
455
Not enough data
8.7
712
|
Verified
Not enough data
8.6
691
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
Not enough data
7.7
422
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1468
Not enough data
8.1
1274
Not enough data
8.1
769
Not enough data
8.2
814
Self-Service Platform
Not enough data
8.3
837
Not enough data
8.3
815
Not enough data
7.8
727
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictive Analytics
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Sales Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spotler CRM and Zoho Desk are categorized as Help Desk
Unique Categories
Reviews
Reviewers' Company Size
Spotler CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.5%
Health, Wellness and Fitness
5.7%
Financial Services
5.7%
Insurance
4.3%
Computer Software
3.5%
Other
67.4%
Information Technology and Services
17.7%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.7%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
How safe is my data?
1 Comment
SD
It is very safe. We host 1,000's of people's data including lawyers and government agencies and we take data security very seriously. The data is legally...Read more
What's the catch with the Free ECRM?
1 Comment
Official Response from Spotler CRM
There isn’t one – honest! With Really Simple Systems Free CRM, you are limited to two Users, 100 company records and 100MB document storage (for Word...Read more
What is Cloud CRM?
1 Comment
Official Response from Spotler CRM
Traditionally, all CRM systems were in-house applications, that is they were installed and ran on servers within the organisation. Nowadays, newer CRM...Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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