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Compare SleekFlow and Zendesk for Customer Service 
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At a Glance
Market Segments
Small-Business (78.5% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$0.00 Per Month
$19.00 1 user per month billed annually
SleekFlow
Star Rating
(193)4.6 out of 5
Market Segments
Small-Business (78.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk for Customer Service excels in its ticketing system, with a score of 9.1, which reviewers mention as being highly effective for managing customer inquiries. In contrast, SleekFlow's ticketing feature scores 7.8, indicating it may not be as robust for users who prioritize ticket management.
- Reviewers mention that Zendesk's email functionality is particularly strong, scoring 9.0, which users appreciate for its reliability and ease of use. On the other hand, SleekFlow's email feature scores 7.7, suggesting it may not meet the same level of expectations for email communication.
- Users on G2 highlight that Zendesk's live chat feature is well-received, scoring 8.7, with many praising its seamless integration and user-friendly interface. SleekFlow's live chat, however, scores lower at 8.0, indicating potential areas for improvement in user experience.
- Reviewers mention that both products score equally in ease of use (8.6), but users report that Zendesk's setup process is slightly less favorable with a score of 8.0 compared to SleekFlow's 8.3, suggesting that SleekFlow may offer a more straightforward onboarding experience.
- G2 users note that Zendesk's quality of support is rated at 8.4, with many praising the responsiveness of their support team. In contrast, SleekFlow scores slightly higher at 8.6, indicating that users may find their support services to be more effective and helpful.
- Users report that both platforms have similar scores for customization (8.1 for Zendesk and 8.6 for SleekFlow), but reviewers mention that SleekFlow offers more flexible options for tailoring the software to specific business needs, making it a better choice for those who prioritize customization.
Pricing
Entry-Level Pricing
SleekFlow
Free
$0.00
Per Month
For individuals to discover the power of AI in transforming customer engagement
- 50 monthly active contacts
- Includes 3 user accounts
- Test all core features without affecting your live business using the testing channel
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
SleekFlow
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.6
154
8.6
5,118
Ease of Use
8.6
157
8.6
5,162
Ease of Setup
8.3
138
8.0
3,186
Ease of Admin
8.3
107
8.2
3,073
Quality of Support
8.6
155
8.4
4,796
Has the product been a good partner in doing business?
8.8
106
8.4
2,999
Product Direction (% positive)
9.1
153
8.0
4,771
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Feature Not Available
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.7
69
Not enough data
8.3
62
Not enough data
Feature Not Available
Not enough data
Design
8.2
65
Not enough data
8.0
64
Not enough data
8.6
67
Not enough data
8.5
62
Not enough data
8.5
60
Not enough data
Generative AI
7.7
25
Not enough data
7.7
25
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Functionality
Feature Not Available
Not enough data
7.9
70
Not enough data
8.0
70
Not enough data
Support
8.1
71
Not enough data
7.8
72
Not enough data
8.5
77
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
8.6
45
8.1
468
8.6
44
8.1
465
8.7
45
8.3
449
8.6
43
8.1
448
8.7
42
8.2
356
Platform
8.6
43
8.6
471
8.4
44
8.3
468
8.3
43
8.3
463
8.1
44
8.2
464
7.7
42
Feature Not Available
8.2
44
Feature Not Available
8.4
44
8.4
454
Generative AI
8.0
17
8.2
113
7.9
17
8.2
112
Conversational Platform
8.3
48
8.1
859
8.7
46
8.3
716
8.3
45
8.2
684
8.6
47
8.2
749
Support Automation
8.5
46
8.2
714
8.4
42
8.3
757
8.1
44
8.4
711
8.2
46
8.1
788
Generative AI
8.3
21
7.8
204
8.5
21
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
7.8
15
Feature Not Available
7.8
15
7.9
207
7.1
15
Feature Not Available
Communication
8.3
42
8.6
950
|
Verified
8.3
44
8.5
964
|
Verified
7.0
34
8.1
720
8.7
42
8.5
737
|
Verified
Feature Not Available
8.0
520
Internal Use
Feature Not Available
8.0
1777
|
Verified
8.2
44
8.5
849
|
Verified
8.4
40
8.1
650
8.1
39
8.5
898
8.7
43
8.6
824
|
Verified
8.5
42
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
7.9(won by 0.5)
11
7.4
77
8.0(won by 0.5)
11
7.5
78
Process
8.2
27
8.4(won by 0.2)
564
7.8
26
9.1(won by 1.3)
741
8.2
25
8.9(won by 0.7)
689
Channels
7.7
22
9.0(won by 1.3)
740
8.7(won by 0.3)
28
8.4
586
8.0
27
8.7(won by 0.7)
563
7.2
25
8.2(won by 1.0)
485
8.6(won by 0.3)
26
8.3
421
Insight
8.1
24
8.2(won by 0.1)
539
7.9
26
8.3(won by 0.4)
648
8.0
26
8.5(won by 0.5)
562
8.3
24
8.7(won by 0.4)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
WhatsApp Messaging - WhatsApp Marketing
8.6
35
Not enough data
9.1
35
Not enough data
9.0
34
Not enough data
8.7
35
Not enough data
8.9
35
Not enough data
9.0
35
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
8.6
35
Not enough data
8.4
35
Not enough data
8.3
33
Not enough data
8.0
34
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SleekFlow and Zendesk for Customer Service are categorized as Chatbots, Social Customer Service, AI Agents For Business Operations, AI Customer Support Agents, Conversational Commerce Platforms, Conversational Support, and Live Chat
Unique Categories
SleekFlow is categorized as AI Agent Builders, Communication Platform as a Service (CPaaS), WhatsApp Marketing, AI Sales Assistant, Conversational Marketing, Omnichannel Commerce, and Customer Communications Management
Zendesk for Customer Service is categorized as Workforce Management, Help Desk, Shared Inbox, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, and Proactive Notification
Reviews
Reviewers' Company Size
SleekFlow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
10.2%
Health, Wellness and Fitness
6.8%
Real Estate
6.2%
Education Management
6.2%
Financial Services
5.6%
Other
65.0%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
SleekFlow has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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