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Compare ServiceNow Cloud Observability (formerly LightStep) and Splunk IT Cloud 
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ServiceNow IT Service Management
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At a Glance
Market Segments
Enterprise (47.4% of reviews)
Small-Business (38.9% of reviews)
Entry-Level Pricing
Free Get started quickly
No pricing available
ServiceNow Cloud Observability (formerly LightStep)
Star Rating
(20)4.6 out of 5
Market Segments
Enterprise (47.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Get started quickly
Browse all 3 pricing plansSplunk IT Cloud
Star Rating
(36)4.3 out of 5
Market Segments
Small-Business (38.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Splunk IT CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceNow Cloud Observability excels in real-time monitoring, with a score of 9.1, allowing teams to quickly identify and address issues as they arise. In contrast, Splunk IT Cloud's real-time monitoring is rated lower at 8.8, which may impact the speed of incident response.
- Reviewers mention that ServiceNow's dashboards and visualizations are highly praised, achieving a score of 9.5, making it easier for users to interpret data and gain insights. Splunk IT Cloud, while still effective, has a lower score of 8.6 in this area, indicating potential room for improvement in user experience.
- G2 users highlight ServiceNow's quality of support as a standout feature, with a score of 9.6, suggesting that users feel well-supported in their operations. Conversely, Splunk IT Cloud's support is rated at 8.7, which, while still good, may not provide the same level of reassurance for users needing assistance.
- Users on G2 report that ServiceNow Cloud Observability's automation capabilities are robust, scoring 9.8, which helps streamline processes and reduce manual workload. Splunk IT Cloud's automation features, rated at 8.0, may not offer the same efficiency, potentially leading to more manual intervention.
- Reviewers mention that ServiceNow's performance logging is rated at 8.8, providing detailed insights into system performance, which is crucial for troubleshooting. In comparison, Splunk IT Cloud's performance logging is rated slightly lower at 8.6, which could affect the depth of analysis available to users.
- Users say that ServiceNow Cloud Observability's multi-cloud management capabilities are rated at 8.4, allowing for seamless integration across various cloud environments. Splunk IT Cloud, while effective, has not been highlighted as strongly in this area, which may limit its appeal for organizations operating in diverse cloud settings.
Pricing
Entry-Level Pricing
ServiceNow Cloud Observability (formerly LightStep)
Community
Free
Get started quickly
- Best for small projects
- Explore every feature
- Community support
Splunk IT Cloud
No pricing availableFree Trial
ServiceNow Cloud Observability (formerly LightStep)
Free Trial is available
Splunk IT Cloud
No trial information availableRatings
Meets Requirements
9.0
14
8.7
35
Ease of Use
9.2
14
8.6
35
Ease of Setup
Not enough data
8.1
17
Ease of Admin
Not enough data
8.0
17
Quality of Support
9.6
14
8.7
34
Has the product been a good partner in doing business?
Not enough data
8.2
17
Product Direction (% positive)
7.9
11
9.7
35
Features by Category
Administration
Not enough data
9.2
8
Not enough data
9.4
8
Not enough data
9.6
12
Service Desk
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
11
Management
Not enough data
8.7
13
Not enough data
8.0
11
Not enough data
8.0
10
Not enough data
8.3
9
Not enough data
8.3
8
Functionality
Not enough data
8.2
10
Not enough data
8.8
12
Not enough data
9.0
12
Not enough data
8.0
11
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
9.1
23
Not enough data
8.9
22
Not enough data
8.3
23
Not enough data
8.5
23
Not enough data
Not enough data
Administration
Feature Not Available
8.7
24
Not enough data
8.4
18
Not enough data
8.8
22
Not enough data
Not enough data
Analysis
Not enough data
8.6
23
Not enough data
8.6
23
Feature Not Available
8.6
20
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.5
7
Not enough data
7.9
7
Not enough data
9.3
7
Not enough data
Monitoring and Management
9.8
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Alerts management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ServiceNow Cloud Observability (formerly LightStep) and Splunk IT Cloud are categorized as Cloud Infrastructure Monitoring
Unique Categories
ServiceNow Cloud Observability (formerly LightStep) is categorized as Container Monitoring, Application Performance Monitoring (APM), Log Monitoring, Enterprise Monitoring, Database Monitoring, and Observability Software
Splunk IT Cloud is categorized as IT Service Management (ITSM) Tools and Digital Experience Monitoring (DEM)
Reviews
Reviewers' Company Size
ServiceNow Cloud Observability (formerly LightStep)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splunk IT Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
47.4%
Information Technology and Services
10.5%
Financial Services
10.5%
Computer Games
10.5%
Telecommunications
5.3%
Other
15.8%
Information Technology and Services
30.6%
Computer Software
19.4%
Banking
11.1%
Hospital & Health Care
8.3%
Security and Investigations
5.6%
Other
25.0%
Discussions
ServiceNow Cloud Observability (formerly LightStep) has no discussions with answers
Splunk IT Cloud has no discussions with answers
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