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At a Glance
Market Segments
Small-Business (89.9% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$0
$19.00 1 user per month billed annually
SendPulse
Star Rating
(704)4.6 out of 5
Market Segments
Small-Business (89.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0
Browse all 3 pricing plansZendesk for Customer Service - AC
Star Rating
(6,674)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSendPulse vs Zendesk for Customer Service - AC
When assessing the two solutions, reviewers found SendPulse easier to use, set up, and administer. Reviewers also preferred doing business with SendPulse overall.
- Reviewers felt that SendPulse meets the needs of their business better than Zendesk for Customer Service - AC.
- When comparing quality of ongoing product support, reviewers felt that SendPulse is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SendPulse over Zendesk for Customer Service - AC.
Pricing
Entry-Level Pricing
Zendesk for Customer Service - AC
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
SendPulse
Free Trial is available
Zendesk for Customer Service - AC
Free Trial is available
Ratings
Meets Requirements
9.0
586
8.6
5,127
Ease of Use
9.0
598
8.6
5,171
Ease of Setup
8.9
418
8.0
3,193
Ease of Admin
8.9
362
8.2
3,077
Quality of Support
8.8
530
8.4
4,805
Has the product been a good partner in doing business?
9.0
341
8.4
3,002
Product Direction (% positive)
9.3
590
8.0
4,780
Features by Category
Sales Force Automation
8.4
77
Not enough data
8.4
69
Not enough data
8.3
78
Not enough data
8.2
73
Not enough data
8.1
68
Not enough data
8.3
69
Not enough data
8.2
68
Not enough data
8.2
69
Not enough data
8.2
72
Not enough data
Marketing Automation
8.6
82
Not enough data
8.6
82
Not enough data
8.5
79
Not enough data
8.1
75
Not enough data
Customer Support
8.3
78
Not enough data
8.4
79
Not enough data
8.6
81
Not enough data
7.8
73
Not enough data
8.2
74
Not enough data
Reporting & Analytics
8.4
74
Not enough data
8.6
76
Not enough data
Feature Not Available
Not enough data
Mobile & Social
8.4
71
Not enough data
8.7
74
Not enough data
8.3
68
Not enough data
Platform
8.6
95
Not enough data
8.5
99
Not enough data
8.5
94
Not enough data
8.2
85
Not enough data
Feature Not Available
Not enough data
8.3
84
Not enough data
8.8
98
Not enough data
8.5
84
Not enough data
Integration
8.5
92
Not enough data
8.4
90
Not enough data
8.3
80
Not enough data
Generative AI
7.8
42
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
8.8
240
|
Verified
Not enough data
8.7
249
|
Verified
Not enough data
8.7
232
|
Verified
Not enough data
8.7
237
|
Verified
Not enough data
8.7
242
|
Verified
Not enough data
8.6
239
|
Verified
Not enough data
8.5
218
|
Verified
Not enough data
8.5
166
|
Verified
Not enough data
Feature Not Available
Not enough data
Reporting & Analytics
8.2
204
|
Verified
Not enough data
8.5
242
|
Verified
Not enough data
Generative AI
7.8
112
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Marketing
6.9
13
Not enough data
6.4
13
Not enough data
6.8
12
Not enough data
6.8
13
Not enough data
6.9
13
Not enough data
Integration
8.7
196
|
Verified
Not enough data
8.2
179
|
Verified
Not enough data
8.0
164
|
Verified
Not enough data
8.1
152
|
Verified
Not enough data
8.5
164
|
Verified
Not enough data
8.2
153
|
Verified
Not enough data
Ticket and Case Management
Not enough data
8.8
2554
|
Verified
Not enough data
8.7
2569
|
Verified
Not enough data
8.5
2497
|
Verified
Not enough data
8.4
2340
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2388
|
Verified
Not enough data
8.3
1857
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
384
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
244
Not enough data
7.9
245
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2311
|
Verified
Not enough data
8.4
1727
|
Verified
Not enough data
8.0
1429
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.7
1387
|
Verified
8.6
31
8.0
1776
|
Verified
Not enough data
8.3
1948
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2341
|
Verified
Not enough data
8.0
2406
|
Verified
Administration
8.9
46
Not enough data
Feature Not Available
Not enough data
8.5
47
Not enough data
8.9
43
Not enough data
8.4
43
Not enough data
Feature Not Available
Not enough data
Integrations
8.6
38
Not enough data
8.6
37
Not enough data
9.0
41
Not enough data
Feature Not Available
Not enough data
Platform
8.8
40
Not enough data
8.5
37
Not enough data
8.1
36
Not enough data
8.8
42
Not enough data
8.6
39
Not enough data
8.8
43
Not enough data
8.5
38
Not enough data
9.0
44
Not enough data
Diagnosis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
79
Not enough data
8.9
76
Not enough data
Tracking
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
82
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reporting
8.8
83
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Deliverability
6.0
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Campaigns
8.8
40
Not enough data
9.0
41
Not enough data
Feature Not Available
Not enough data
8.2
37
Not enough data
8.8
38
Not enough data
Analytics
8.8
39
Not enough data
8.7
39
Not enough data
Optimization
8.9
34
Not enough data
8.6
38
Not enough data
8.8
36
Not enough data
8.4
37
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
9.2
51
Not enough data
7.7
41
Not enough data
8.3
41
Not enough data
8.9
50
Not enough data
Edit
8.7
46
Not enough data
9.1
50
Not enough data
9.1
49
Not enough data
Logistics
9.1
48
Not enough data
7.9
46
Not enough data
8.4
45
Not enough data
8.9
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
8.9
58
|
Verified
Not enough data
8.3
48
|
Verified
Not enough data
8.8
50
|
Verified
Not enough data
8.4
48
|
Verified
Not enough data
8.1
45
|
Verified
Not enough data
8.3
45
|
Verified
Not enough data
8.9
49
|
Verified
Not enough data
8.6
51
Not enough data
SMS Platform
8.5
47
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
47
|
Verified
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
666
Not enough data
8.3
663
Not enough data
8.4
631
Reporting
Not enough data
8.3
589
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
178
Not enough data
7.2
177
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
8.7
207
8.1
468
8.7
208
8.1
465
8.8
193
8.3
449
8.6
193
8.1
448
8.6
181
8.2
356
Platform
8.7
198
8.6
472
8.7
202
8.3
468
8.6
184
8.3
463
8.6
190
8.2
465
Feature Not Available
Feature Not Available
8.6
174
Feature Not Available
8.8
186
8.4
455
Generative AI
8.2
143
8.2
113
Feature Not Available
8.2
112
Page Customization
9.1
41
Not enough data
8.6
41
Not enough data
8.9
34
Not enough data
8.5
36
Not enough data
Page Optimization
8.6
33
Not enough data
8.8
36
Not enough data
8.5
34
Not enough data
8.5
29
Not enough data
Integrations
8.2
34
Not enough data
8.9
38
Not enough data
8.6
36
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
84
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Verification
Not enough data
Not enough data
Generative AI
8.5
24
Feature Not Available
Feature Not Available
7.9
206
Feature Not Available
Feature Not Available
Communication
8.8
30
8.6
950
|
Verified
8.7
30
8.5
964
|
Verified
8.5
29
8.1
720
8.7
26
8.5
737
|
Verified
Feature Not Available
8.0
520
Internal Use
8.6
31
8.0
1776
|
Verified
8.7
26
8.5
848
|
Verified
8.8
27
8.1
650
Feature Not Available
8.5
897
8.8
26
8.6
823
|
Verified
Feature Not Available
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1500
Not enough data
8.5
1437
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
842
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
742
Not enough data
8.9(won by default)
690
Channels
Not enough data
9.0(won by default)
741
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
564
Not enough data
8.2(won by default)
486
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.7
47
|
Verified
Not enough data
9.1
51
|
Verified
Not enough data
8.4
34
|
Verified
Not enough data
8.8
34
|
Verified
Not enough data
Campaigns
Feature Not Available
Not enough data
8.8
47
|
Verified
Not enough data
8.5
43
|
Verified
Not enough data
8.6
45
|
Verified
Not enough data
9.0
37
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
Engagement
8.8
42
|
Verified
Not enough data
Platform
9.0
49
|
Verified
Not enough data
8.9
52
|
Verified
Not enough data
8.6
45
|
Verified
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
69
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
69
Not enough data
8.3
69
Not enough data
8.5
69
Automation
Not enough data
8.6
69
Not enough data
8.6
70
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.1
9
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Unique Categories
SendPulse is categorized as SMS Marketing, Email Template Builder, Push Notification, Email Deliverability, Email Verification, Landing Page Builders, Transactional Email, CRM, Mobile Marketing, and Email Marketing
Zendesk for Customer Service - AC is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
SendPulse
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service - AC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
12.5%
Information Technology and Services
6.4%
Education Management
5.6%
Computer Software
5.2%
Financial Services
4.3%
Other
66.0%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Alternatives
Discussions
What is the limit on email validator tool at a time.
2 Comments
IH
100 dear, , as free but much more, When you used paidRead more
Delete a few contacts at one go
1 Comment
IS
Hello,
You can delete contacts in bulk from the Mailing Lists section. See screenshot here: https://take.ms/WfiCnRead more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
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Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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