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At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Enterprise (42.9% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
No pricing available
Salesforce Service Cloud
Star Rating
(7,169)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansVerint Community (formerly Telligent)
Star Rating
(14)4.4 out of 5
Market Segments
Enterprise (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Community (formerly Telligent)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a high G2 Score of 97.92, which reflects its strong performance in customer self-service capabilities. Users appreciate features like the ability to create work orders directly within the dashboard, making it a powerful tool for managing customer interactions.
- According to verified reviews, Salesforce Service Cloud has a significant advantage in the volume of user feedback, with over 6,700 reviews compared to Verint Community's 14. This extensive feedback provides a more reliable insight into user experiences, highlighting Salesforce's consistent performance and user satisfaction.
- Users say that Salesforce Service Cloud is particularly easy to implement and integrate with existing systems, which is a common theme in recent reviews. One user noted that the platform's AI capabilities help streamline customer service by suggesting follow-up reminders and emails, enhancing overall efficiency.
- Reviewers mention that while Verint Community offers a customizable experience, it lacks the same level of user engagement as Salesforce. Users appreciate the platform's documentation and marketplace for plugins, but the limited number of reviews suggests that it may not be as widely adopted or tested in various environments.
- G2 reviewers highlight that Salesforce Service Cloud provides robust support, with users noting that customer service is easy to contact and responsive to issues. This level of support is crucial for businesses that rely on timely assistance to resolve problems quickly.
- Users report that Verint Community shines in its safety and moderation features, making it a suitable choice for organizations that prioritize these aspects. However, the platform's lower overall user engagement and fewer recent reviews indicate that it may not be the first choice for those seeking a more dynamic and widely supported solution.
Pricing
Entry-Level Pricing
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Verint Community (formerly Telligent)
No pricing availableFree Trial
Salesforce Service Cloud
Free Trial is available
Verint Community (formerly Telligent)
No trial information availableRatings
Meets Requirements
8.6
2,757
8.2
13
Ease of Use
8.4
5,332
8.1
14
Ease of Setup
7.9
4,091
8.2
10
Ease of Admin
8.2
1,524
8.0
10
Quality of Support
8.3
2,538
8.1
13
Has the product been a good partner in doing business?
8.7
1,505
8.9
9
Product Direction (% positive)
8.2
2,717
9.0
12
Features by Category
Ticket and Case Management
8.5
1202
|
Verified
Not enough data
8.4
1199
|
Verified
Not enough data
8.3
1229
|
Verified
Not enough data
8.3
1151
|
Verified
Not enough data
8.1
977
Not enough data
7.9
1166
|
Verified
Not enough data
8.3
1147
|
Verified
Not enough data
8.5
1025
|
Verified
Not enough data
Generative AI
7.6
176
Not enough data
7.6
175
Not enough data
Agentic AI - Help Desk
8.1
51
Not enough data
8.2
53
Not enough data
8.1
54
Not enough data
Communication Channels
8.4
1019
|
Verified
Not enough data
8.6
1202
|
Verified
Not enough data
8.1
844
Not enough data
8.0
803
|
Verified
Not enough data
8.1
763
Not enough data
Platform
7.8
551
|
Verified
Not enough data
8.3
815
|
Verified
Not enough data
8.6
690
|
Verified
Not enough data
8.3
608
|
Verified
Not enough data
8.2
1142
|
Verified
Not enough data
8.2
1161
|
Verified
Not enough data
Customer Information
8.1
206
Not enough data
8.3
205
Not enough data
8.4
203
Not enough data
7.7
201
Not enough data
7.9
204
Not enough data
8.1
200
Not enough data
7.8
204
Not enough data
Predictions
7.3
197
Not enough data
7.7
198
Not enough data
8.2
196
Not enough data
7.4
194
Not enough data
Platform
8.5
204
Not enough data
8.3
203
Not enough data
8.4
200
Not enough data
8.5
200
Not enough data
8.2
201
Not enough data
8.7
197
Not enough data
8.8
201
Not enough data
9.0
198
Not enough data
8.8
196
Not enough data
8.9
197
Not enough data
Generative AI
7.3
169
Not enough data
7.3
167
Not enough data
Agentic AI - Customer Success
8.6
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.6
12
Not enough data
Administration
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Not enough data
Knowledge Management
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Not enough data
Compliance
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Not enough data
Customer Support
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Not enough data
Data Security
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Not enough data
Administration
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Not enough data
Generative AI
7.5
147
Not enough data
Channels
8.5
119
Not enough data
8.3
117
Not enough data
7.5
116
Not enough data
Design
8.4
113
Not enough data
7.9
114
Not enough data
8.2
116
Not enough data
8.4
116
Not enough data
8.5
113
Not enough data
Generative AI
7.4
110
Not enough data
7.5
109
Not enough data
Usability
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Not enough data
Reporting
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Not enough data
Generative AI
7.6
178
Not enough data
7.6
179
Not enough data
Account Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Q&A Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.7
68
Not enough data
8.7
65
Not enough data
8.7
67
Not enough data
Engagement
8.8
66
Not enough data
8.8
66
Not enough data
8.7
66
Not enough data
Performance
8.6
66
Not enough data
8.8
66
Not enough data
Generative AI
7.7
57
Not enough data
7.9
58
Not enough data
Channels
7.4
274
Not enough data
7.3
268
Not enough data
7.9
272
Not enough data
7.3
265
Not enough data
8.7
279
Not enough data
Generative AI
7.0
216
Not enough data
Functions
7.9
268
Not enough data
8.0
265
Not enough data
7.6
257
Not enough data
7.2
253
Not enough data
7.2
255
Not enough data
7.2
258
Not enough data
7.7
258
Not enough data
8.0
257
Not enough data
Agentic AI - Contact Center
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
Administrative
7.9
254
Not enough data
8.5
259
Not enough data
8.5
257
Not enough data
7.7
246
Not enough data
7.6
251
Not enough data
Workforce Management
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Not enough data
Administration
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Not enough data
Conversational Platform
8.5
101
Not enough data
8.6
99
Not enough data
8.0
98
Not enough data
8.2
101
Not enough data
Support Automation
8.1
99
Not enough data
8.1
98
Not enough data
8.0
99
Not enough data
7.9
96
Not enough data
Generative AI
7.4
94
Not enough data
7.4
93
Not enough data
Customer Support
8.3
142
Not enough data
7.9
137
Not enough data
8.2
137
Not enough data
Automation
8.2
140
Not enough data
8.2
141
Not enough data
8.1
140
Not enough data
Artificial Intelligence
7.6
135
Not enough data
7.6
135
Not enough data
7.3
132
Not enough data
Generative AI
7.7
107
Not enough data
7.7
106
Not enough data
7.7
107
Not enough data
Communication
8.5
309
|
Verified
Not enough data
8.6
328
|
Verified
Not enough data
8.4
274
|
Verified
Not enough data
8.5
276
|
Verified
Not enough data
7.8
159
Not enough data
Internal Use
8.3
815
|
Verified
Not enough data
8.3
295
|
Verified
Not enough data
8.5
287
|
Verified
Not enough data
8.4
317
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.7
321
|
Verified
Not enough data
Generative AI
7.2
126
Not enough data
Self-Service Experience
8.6
591
8.9
6
8.3
578
9.3
7
8.3
527
9.3
7
7.9
213
7.4
7
8.4
223
7.6
7
Self-Service Platform
8.4
222
9.0
7
8.6
227
8.3
7
7.6
198
5.8
6
8.5
214
7.9
7
Agentic AI - Customer Self-Service
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Generative AI
7.9(won by default)
52
Not enough data
7.9(won by default)
52
Not enough data
Process
8.6(won by default)
242
Not enough data
8.6(won by default)
262
Not enough data
8.3(won by default)
223
Not enough data
Channels
8.8(won by default)
271
Not enough data
8.4(won by default)
246
Not enough data
8.5(won by default)
229
Not enough data
8.6(won by default)
230
Not enough data
8.6(won by default)
212
Not enough data
Insight
8.6(won by default)
228
Not enough data
8.8(won by default)
263
Not enough data
8.5(won by default)
202
Not enough data
8.7(won by default)
250
Not enough data
Generative AI
8.0
79
Not enough data
7.9
80
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Community Building
Not enough data
8.0
9
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.4
7
Community Improvement
Not enough data
7.5
8
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
6.4
6
Customer Analytics
Not enough data
7.9
8
Not enough data
8.2
11
Not enough data
8.1
9
Not enough data
7.3
8
Community Management
Not enough data
7.9
7
Not enough data
8.3
9
Not enough data
7.9
7
Community Analytics
Not enough data
6.9
7
Not enough data
7.9
7
Not enough data
8.3
8
Not enough data
8.5
8
Agentic AI - Online Community Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Service Cloud and Verint Community (formerly Telligent) are categorized as Customer Self-Service
Unique Categories
Salesforce Service Cloud is categorized as Customer Service Automation, Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Customer Success, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, and Contact Center
Verint Community (formerly Telligent) is categorized as Online Community Management and Q&A Platforms
Reviews
Reviewers' Company Size
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Community (formerly Telligent)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.8%
Computer Software
14.3%
Manufacturing
7.1%
Consulting
7.1%
Sports
7.1%
Retail
7.1%
Other
57.1%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
What is Verint Community (formerly Telligent) used for?
1 Comment
AT
Verint Community enables brands to empower their customers, partners, and employees with a flexible, customizable community and self-service tool that drives...Read more
Verint Community (formerly Telligent) has no more discussions with answers
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