1. [Home](https://www.g2.com/) 2. ... 3. [Online Community Management Software](https://www.g2.com/categories/online-community-management) 4. [Verint Community (formerly Telligent) Discussions](https://www.g2.com/products/verint-community-formerly-telligent/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_19576b6f9cdacc4e3c55837439d5c78c/verint-community-formerly-telligent.png "Product Avatar Image") ](/products/verint-community-formerly-telligent/reviews) [ Verint Community (formerly Telligent) ](/products/verint-community-formerly-telligent/reviews) (14)4.4/5 Verint® Community™, formerly known as Telligent, is an innovative online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce. You can use Verint Community to reduce demand for support, elevate the voice of the customer, and enhance team productivity. Customers have seen, for example, \>40% average decrease in support cases within the first 6 months of adoption, 33% YoY decrease in support costs, or 41% increase in profit margin. Verint Community can be deployed as a standalone solution, integrated with, or embedded into other enterprise systems. Start making better decisions with social communities! Show More * * * ### 50.0 Nps Score Already have Verint Community (formerly Telligent)? ### All Verint Community (formerly Telligent) Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Verint Community (formerly Telligent) used for? ](/discussions/what-is-verint-community-formerly-telligent-used-for) What is Verint Community (formerly Telligent) used for? [ Online Community Management Software ](https://www.g2.com/tags/online-community-management-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Verint+Community+%28formerly+Telligent%29+questions+and+get+answers+from+expert+users+in+our+Verint+Community+%28formerly+Telligent%29+Discussions+section.&title=Verint+Community+%28formerly+Telligent%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-community-formerly-telligent%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Verint+Community+%28formerly+Telligent%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-community-formerly-telligent%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-community-formerly-telligent%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Verint+Community+%28formerly+Telligent%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-community-formerly-telligent%2Fdiscuss%0aAsk+Verint+Community+%28formerly+Telligent%29+questions+and+get+answers+from+expert+users+in+our+Verint+Community+%28formerly+Telligent%29+Discussions+section.) 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Get answers from real users and experts [Start A Discussion](/products/verint-community-formerly-telligent/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-community-formerly-telligent.png "Product Avatar Image") ### Have you used Verint Community (formerly Telligent) before? Answer a few questions to help the Verint Community (formerly Telligent) community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-community-formerly-telligent%2Fdiscuss%3Fsmall_ask%3Dverint-community-formerly-telligent) No ## Top Contributors in Verint Community (formerly Telligent) 1 ![Adrienn T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrienn T.") AT Loading... ### [Adrienn T.](https://www.g2.com/users/adrienntordai "Adrienn T.") Digital Marketing Manager at Verint 1 pt