Compare Salesforce Service Cloud Software and TeamSupport 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Mid-Market (45.8% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
$29.00 1 agent / month
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,224)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansTeamSupport
Star Rating
(893)4.4 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to TeamSupport. Users appreciate its user-friendly interface and the flexibility to adapt the platform to meet evolving business needs.
- According to verified reviews, TeamSupport shines in its ease of use and quick implementation process. Users highlight the intuitive design and the ability to manage B2B communications effectively, with features like custom fields that enhance ticket management.
- Users say that Salesforce Service Cloud offers robust integration capabilities, allowing seamless connections with various vendors and systems. This flexibility is particularly beneficial for businesses looking to centralize their customer data and streamline operations.
- Reviewers mention that TeamSupport provides excellent visibility into ticket management, enabling users to collaborate across different domains to resolve issues efficiently. This feature is praised for keeping the problem-solving process organized and transparent.
- G2 reviewers highlight that while Salesforce Service Cloud has a wealth of features, some users find it can be overwhelming due to its complexity. In contrast, TeamSupport's straightforward approach is appreciated by those who prefer a simpler, more focused tool for customer support.
- According to recent user feedback, Salesforce Service Cloud's extensive reporting capabilities are a major plus, helping teams analyze customer interactions and improve service delivery. However, TeamSupport's strong focus on B2B communications and continuous feature updates keeps it relevant for its target audience.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.6
2,797
8.7
806
Ease of Use
8.4
5,383
8.8
808
Ease of Setup
7.9
4,139
8.6
402
Ease of Admin
8.2
1,536
8.8
391
Quality of Support
8.3
2,573
8.9
730
Has the product been a good partner in doing business?
8.7
1,517
9.2
395
Product Direction (% positive)
8.3
2,753
8.9
803
Features by Category
Ticket and Case Management
8.5
1212
|
Verified
9.0
467
|
Verified
8.4
1208
|
Verified
8.8
467
|
Verified
8.3
1249
|
Verified
8.6
445
|
Verified
8.3
1161
|
Verified
8.5
417
|
Verified
8.1
985
8.4
327
|
Verified
7.9
1171
|
Verified
8.7
450
|
Verified
8.3
1153
|
Verified
8.8
451
|
Verified
8.5
1047
|
Verified
8.7
352
|
Verified
Generative AI
7.7
180
7.7
26
7.6
178
7.9
26
Agentic AI - Help Desk
8.3
58
Not enough data
8.4
57
Not enough data
8.2
60
Not enough data
Communication Channels
8.4
1024
|
Verified
8.6
359
|
Verified
8.6
1210
|
Verified
8.9
418
|
Verified
8.1
852
8.4
261
|
Verified
8.0
810
|
Verified
8.3
203
|
Verified
8.1
769
8.5
119
|
Verified
Platform
7.8
555
|
Verified
7.6
154
|
Verified
8.3
819
|
Verified
8.4
281
|
Verified
8.6
694
|
Verified
8.7
217
|
Verified
8.3
620
|
Verified
8.4
158
|
Verified
8.2
1150
|
Verified
8.4
378
|
Verified
8.2
1167
|
Verified
8.6
388
|
Verified
Customer Information
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Not enough data
Knowledge Management
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Not enough data
Compliance
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Not enough data
Customer Support
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Not enough data
Data Security
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Not enough data
Administration
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Not enough data
Generative AI
7.5
149
Not enough data
Channels
8.5
122
Not enough data
8.3
119
Not enough data
7.6
118
Not enough data
Design
8.4
116
Not enough data
8.0
116
Not enough data
8.3
119
Not enough data
8.4
119
Not enough data
8.5
115
Not enough data
Generative AI
7.5
112
Not enough data
7.6
111
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
68
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Process Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Customer Onboarding
Not enough data
Not enough data
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
103
8.4
29
8.7
101
7.8
27
8.1
100
8.5
27
8.2
104
8.8
28
Support Automation
8.1
102
8.6
28
8.1
100
8.7
28
8.1
101
8.6
27
8.0
98
8.9
29
Generative AI
7.4
96
8.4
19
7.5
95
8.5
19
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Not enough data
Automation
8.2
143
Not enough data
8.2
143
Not enough data
8.1
143
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
134
Not enough data
Generative AI
7.8
108
6.7
7
7.7
107
6.2
7
7.7
108
5.0
6
Communication
8.5
310
|
Verified
8.9
111
8.6
329
|
Verified
8.6
114
8.4
275
|
Verified
8.0
49
8.5
277
|
Verified
8.2
63
7.8
160
Feature Not Available
Internal Use
8.3
819
|
Verified
8.4
281
|
Verified
8.3
296
|
Verified
8.2
79
8.5
288
|
Verified
Feature Not Available
8.4
318
|
Verified
8.4
77
8.5
289
|
Verified
8.2
54
8.7
323
|
Verified
8.1
61
Generative AI
7.3
127
8.1
20
Self-Service Experience
8.6
593
8.5
168
8.3
579
8.5
159
8.3
528
7.9
117
8.0
214
7.9
45
8.4
224
8.9
48
Self-Service Platform
8.4
223
8.8
46
8.6
229
8.8
47
7.6
199
7.7
45
8.5
215
8.3
47
Agentic AI - Customer Self-Service
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Generative AI
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Not enough data
Process
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Not enough data
Channels
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Not enough data
Insight
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Not enough data
Generative AI
8.0
80
8.6
11
7.9
81
8.3
11
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and TeamSupport are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, Customer Self-Service, and Customer Service Automation
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Contact Center Quality Assurance, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Contact Center Workforce, Enterprise Feedback Management, and Contact Center
TeamSupport is categorized as Proactive Customer Retention, Digital Customer Onboarding, Customer Success, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Computer Software
24.6%
Information Technology and Services
19.2%
Financial Services
4.7%
Internet
3.4%
Telecommunications
3.0%
Other
45.0%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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