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At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
$29.00 1 agent / month
Salesforce Service Cloud
Star Rating
(7,169)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansTeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamSupport excels in ticket creation user experience with a score of 9.0, while Salesforce Service Cloud trails behind at 8.5. Reviewers mention that TeamSupport's intuitive interface makes it easier for agents to create and manage tickets efficiently.
- Reviewers say that TeamSupport's quality of support is rated at 8.9, significantly higher than Salesforce Service Cloud's 8.3. Users on G2 highlight TeamSupport's responsive customer service and helpful resources as key advantages.
- G2 users mention that TeamSupport offers superior ticket collaboration features, scoring 8.8 compared to Salesforce's 8.2. Reviewers appreciate TeamSupport's ability to facilitate teamwork on tickets, enhancing communication among agents.
- Users say that TeamSupport's SLA management is rated at 8.4, while Salesforce Service Cloud's is lower at 8.1. Reviewers highlight TeamSupport's effective tracking and management of service level agreements as a strong point.
- Reviewers mention that TeamSupport's ease of setup is rated at 8.5, outperforming Salesforce Service Cloud's 7.9. Users report that TeamSupport's straightforward onboarding process allows teams to get started quickly without extensive training.
- Users on G2 report that TeamSupport's customer health scores feature is rated at 8.0, while Salesforce Service Cloud does not have a comparable feature. Reviewers appreciate this capability in TeamSupport for proactively managing customer relationships.
Pricing
Entry-Level Pricing
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Salesforce Service Cloud
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.6
2,757
8.7
800
Ease of Use
8.4
5,332
8.8
802
Ease of Setup
7.9
4,091
8.5
396
Ease of Admin
8.2
1,525
8.8
389
Quality of Support
8.3
2,538
8.9
724
Has the product been a good partner in doing business?
8.7
1,506
9.2
393
Product Direction (% positive)
8.2
2,718
8.9
797
Features by Category
Ticket and Case Management
8.5
1202
|
Verified
9.0
467
|
Verified
8.4
1200
|
Verified
8.8
465
|
Verified
8.3
1229
|
Verified
8.6
444
|
Verified
8.3
1152
|
Verified
8.5
417
|
Verified
8.1
978
8.4
327
|
Verified
7.9
1166
|
Verified
8.7
449
|
Verified
8.3
1148
|
Verified
8.8
445
|
Verified
8.5
1026
|
Verified
8.7
351
|
Verified
Generative AI
7.6
176
7.7
26
7.6
175
7.9
26
Agentic AI - Help Desk
8.1
51
Not enough data
8.2
53
Not enough data
8.1
54
Not enough data
Communication Channels
8.4
1019
|
Verified
8.6
358
|
Verified
8.6
1203
|
Verified
8.9
418
|
Verified
8.1
845
8.4
261
|
Verified
8.0
804
|
Verified
8.3
203
|
Verified
8.1
764
8.5
118
|
Verified
Platform
7.8
552
|
Verified
7.6
154
|
Verified
8.3
816
|
Verified
8.4
281
|
Verified
8.6
691
|
Verified
8.7
217
|
Verified
8.3
609
|
Verified
8.4
157
|
Verified
8.2
1143
|
Verified
8.4
378
|
Verified
8.2
1162
|
Verified
8.6
388
|
Verified
Customer Information
8.1
206
Not enough data
8.3
205
Not enough data
8.4
203
Not enough data
7.7
201
Not enough data
7.9
204
Not enough data
8.1
200
Not enough data
7.8
204
Not enough data
Predictions
7.3
197
Not enough data
7.7
198
Not enough data
8.2
196
Not enough data
7.4
194
Not enough data
Platform
8.5
204
Not enough data
8.3
203
Not enough data
8.4
200
Not enough data
8.5
200
Not enough data
8.2
201
Not enough data
8.7
197
Not enough data
8.8
201
Not enough data
9.0
198
Not enough data
8.8
196
Not enough data
8.9
197
Not enough data
Generative AI
7.3
169
Not enough data
7.3
167
Not enough data
Agentic AI - Customer Success
8.6
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.6
12
Not enough data
Administration
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Not enough data
Knowledge Management
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Not enough data
Compliance
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Not enough data
Customer Support
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Not enough data
Data Security
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Not enough data
Administration
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Not enough data
Generative AI
7.5
147
Not enough data
Channels
8.5
119
Not enough data
8.3
117
Not enough data
7.5
116
Not enough data
Design
8.4
113
Not enough data
7.9
114
Not enough data
8.2
116
Not enough data
8.4
116
Not enough data
8.5
113
Not enough data
Generative AI
7.4
110
Not enough data
7.5
109
Not enough data
Usability
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Not enough data
Reporting
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Not enough data
Generative AI
7.6
178
Not enough data
7.6
179
Not enough data
Quality Assurance
8.7
68
Not enough data
8.7
65
Not enough data
8.7
67
Not enough data
Engagement
8.8
66
Not enough data
8.8
66
Not enough data
8.7
66
Not enough data
Performance
8.6
66
Not enough data
8.8
66
Not enough data
Generative AI
7.7
57
Not enough data
7.9
58
Not enough data
Channels
7.4
274
Not enough data
7.3
268
Not enough data
7.9
272
Not enough data
7.3
265
Not enough data
8.7
279
Not enough data
Generative AI
7.0
216
Not enough data
Functions
7.9
268
Not enough data
8.0
265
Not enough data
7.6
257
Not enough data
7.2
253
Not enough data
7.2
255
Not enough data
7.2
258
Not enough data
7.7
258
Not enough data
8.0
257
Not enough data
Agentic AI - Contact Center
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
Administrative
7.9
254
Not enough data
8.5
259
Not enough data
8.5
257
Not enough data
7.7
246
Not enough data
7.6
251
Not enough data
Workforce Management
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Not enough data
Administration
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Not enough data
Conversational Platform
8.5
101
8.4
29
8.6
99
7.8
27
8.0
98
8.5
27
8.2
101
8.8
28
Support Automation
8.1
99
8.6
28
8.1
98
8.7
28
8.0
99
8.6
27
7.9
96
8.9
29
Generative AI
7.4
94
8.4
19
7.4
93
8.5
19
Customer Support
8.3
142
Not enough data
7.9
137
Not enough data
8.2
137
Not enough data
Automation
8.2
140
Not enough data
8.2
141
Not enough data
8.1
140
Not enough data
Artificial Intelligence
7.6
135
Not enough data
7.6
135
Not enough data
7.3
132
Not enough data
Generative AI
7.7
107
6.7
7
7.7
106
6.2
7
7.7
107
5.0
6
Communication
8.5
309
|
Verified
8.9
111
8.6
328
|
Verified
8.6
114
8.4
274
|
Verified
8.0
49
8.5
276
|
Verified
8.2
63
7.8
159
Feature Not Available
Internal Use
8.3
816
|
Verified
8.4
281
|
Verified
8.3
295
|
Verified
8.2
79
8.5
287
|
Verified
8.3
70
8.4
317
|
Verified
8.4
77
8.5
288
|
Verified
8.2
54
8.7
321
|
Verified
8.1
61
Generative AI
7.2
126
8.1
20
Self-Service Experience
8.6
591
8.5
168
8.3
578
8.5
159
8.3
527
7.9
117
7.9
213
7.9
45
8.4
223
8.9
48
Self-Service Platform
8.4
222
8.8
46
8.6
227
8.8
47
7.6
198
7.7
45
8.5
214
8.3
47
Agentic AI - Customer Self-Service
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Generative AI
7.9(won by default)
52
Not enough data
7.9(won by default)
52
Not enough data
Process
8.6(won by 0.5)
242
8.1
7
8.6
262
8.8(won by 0.2)
7
8.3(won by 0.4)
223
7.9
7
Channels
8.8(won by 0.9)
271
7.9
7
8.4(won by 1.0)
246
7.4
7
8.5(won by 0.4)
229
8.1
6
8.6(won by 0.5)
230
8.1
6
8.6(won by 0.5)
212
8.1
7
Insight
8.6(won by 1.0)
228
7.6
7
8.8(won by 0.5)
263
8.3
7
8.5(won by 0.4)
202
8.1
7
8.7(won by 0.4)
250
8.3
7
Generative AI
8.0
79
8.6
11
7.9
80
8.3
11
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Categories
Categories
Shared Categories
Salesforce Service Cloud and TeamSupport are categorized as Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Salesforce Service Cloud is categorized as Customer Service Automation, Contact Center Quality Assurance, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Customer Success, Contact Center Workforce, Enterprise Feedback Management, and Contact Center
TeamSupport has no unique categories
Reviews
Reviewers' Company Size
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.8%
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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