Compare Reputation and Zoho Social 
At a Glance
Market Segments
Mid-Market (45.1% of reviews)
Small-Business (87.9% of reviews)
Entry-Level Pricing
No pricing available
$0.00
Reputation
Star Rating
(2,387)4.6 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationZoho Social
Star Rating
(2,894)4.6 out of 5
Market Segments
Small-Business (87.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Social excels in user experience, particularly with its collaboration features that allow teams to post across multiple channels seamlessly. Users appreciate the time-saving aspect of having all their pages in one platform, which helps ensure they don’t miss any important interactions.
- According to verified reviews, Reputation shines in its reporting capabilities, with users highlighting the ability to track customer reviews and feedback from various platforms. This feature helps businesses maintain their reputation by providing timely alerts for new reviews, which is crucial for quick responses.
- Users say that Zoho Social's customer service is a standout feature, often cited as the primary reason for their loyalty to the platform. The support team is noted for being responsive and helpful, which enhances the overall user experience.
- Reviewers mention that while Reputation offers solid review monitoring, it sometimes struggles with integration and automation features compared to Zoho Social. Users have expressed a desire for more advanced capabilities in these areas to streamline their social media management processes.
- G2 reviewers highlight that both platforms have similar star ratings, but Zoho Social's higher G2 Score indicates a stronger overall satisfaction among users. This is reflected in the recent feedback praising its intuitive interface and ease of setup, making it a preferred choice for small businesses.
- According to user feedback, Reputation's strength lies in its ability to centralize reviews from various sources, which is beneficial for businesses focused on reputation management. However, some users feel that it lacks the comprehensive social media management features that Zoho Social provides, particularly for those managing multiple brands.
Pricing
Entry-Level Pricing
Reputation
No pricing availableZoho Social
FREE
$0.00
(Forever free. No ads, of course.)
- 1 Team Member
- 1 Brand
- 6 Channels: Facebook Pages, X Profiles, Instagram Business Profiles, LinkedIn Profiles, LinkedIn Company Pages, Google Business Profile
Free Trial
Reputation
No trial information availableZoho Social
Free Trial is available
Ratings
Meets Requirements
9.1
1,944
8.9
2,367
Ease of Use
9.0
1,985
9.2
2,381
Ease of Setup
8.7
1,103
9.2
1,636
Ease of Admin
8.9
876
9.2
1,503
Quality of Support
8.9
1,734
8.7
1,922
Has the product been a good partner in doing business?
8.9
874
9.0
1,390
Product Direction (% positive)
8.9
1,919
9.3
2,295
Features by Category
Social Analytics
8.3(won by 0.2)
235
8.1
698
8.5(tied score)
239
8.5(tied score)
897
8.7
246
8.8(won by 0.1)
941
8.4(won by default)
204
Feature Not Available
8.4
209
8.5(won by 0.1)
767
8.1
170
8.3(won by 0.2)
191
8.3(won by 0.3)
188
8.0
181
Reports & Dashboards
8.7(won by 0.2)
250
8.5
822
8.8(won by 0.1)
247
8.7
808
8.7
232
8.8(won by 0.1)
850
8.2(won by 0.3)
158
7.9
180
Agentic AI - Social Media Analytics
Not enough data
8.1(won by default)
17
Not enough data
8.1(won by default)
16
Not enough data
8.0(won by default)
16
Not enough data
7.8(won by default)
16
Not enough data
8.2(won by default)
17
Listing Management
8.2
298
|
Verified
Not enough data
8.3
302
|
Verified
Not enough data
8.0
302
Not enough data
8.1
320
|
Verified
Not enough data
Performance
8.4
345
|
Verified
Not enough data
8.7
369
|
Verified
Not enough data
Local Search Optimization
8.9
146
Not enough data
8.8
161
|
Verified
Not enough data
9.1
176
Not enough data
9.3
186
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
9.1
182
|
Verified
Not enough data
Platform Basics
9.2
238
Not enough data
8.8
226
Not enough data
Agentic AI - Competitive Intelligence
5.7
5
Not enough data
Platform Data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Not enough data
Platform Content
Feature Not Available
Not enough data
Platform Reporting
9.0
239
Not enough data
9.1
237
Not enough data
Content & Collaboration
8.8
386
9.1
519
8.4
366
8.6
475
8.4
321
8.8
460
8.4
323
8.6
422
8.7
369
8.9
442
8.3
312
8.5
383
Social Management
8.6
420
Feature Not Available
8.7
428
Feature Not Available
8.5
376
Feature Not Available
8.7
420
Feature Not Available
8.3
346
Feature Not Available
8.3
297
8.8
383
8.2
181
8.6
235
Agentic AI - Social Media Management
6.0
15
7.6
61
6.4
16
7.9
58
6.1
16
8.3
63
6.7
16
8.0
54
6.1
16
8.1
53
6.6
16
7.8
55
6.8
16
8.1
52
Analytics
8.8
569
Not enough data
8.9
596
Not enough data
8.8
550
Not enough data
8.2
484
Not enough data
Customization
8.4
478
Not enough data
8.2
461
Not enough data
8.6
489
Not enough data
8.4
470
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Experience Management
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
Collection
7.0
23
Not enough data
8.0
23
Not enough data
7.6
23
Not enough data
8.3
23
Not enough data
6.8
23
Not enough data
Agentic AI - Review Management
5.8
18
Not enough data
5.8
19
Not enough data
Moderation
7.3
22
Not enough data
7.3
22
Not enough data
7.4
22
Not enough data
Use Cases
7.3
21
Not enough data
7.4
20
Not enough data
7.5
20
Not enough data
Administration
6.0
20
Not enough data
7.6
20
Not enough data
7.9
21
Not enough data
7.8
20
Not enough data
6.0
20
Not enough data
Display Options
6.9
19
Not enough data
6.6
19
Not enough data
6.9
18
Not enough data
7.1
19
Not enough data
Generative AI
6.6
18
Not enough data
Monitoring & Listening
8.9
242
Not enough data
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
8.8
240
Not enough data
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Not enough data
Channels
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Not enough data
Insight
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Not enough data
Consumer Intelligence
9.0
1041
|
Verified
Not enough data
8.6
932
Not enough data
8.8
1000
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.6
916
|
Verified
Not enough data
9.1
1121
|
Verified
Not enough data
Media Monitoring
8.6
959
|
Verified
Not enough data
8.6
942
|
Verified
Not enough data
8.5
879
Not enough data
In-House Management
Feature Not Available
Not enough data
8.5
847
Not enough data
Generative AI
7.9
393
Not enough data
Agentic AI - Online Reputation Management
6.7
32
Not enough data
6.6
31
Not enough data
6.7
32
Not enough data
6.8
32
Not enough data
6.8
32
Not enough data
7.0
30
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Reputation and Zoho Social are categorized as Social Media Analytics, Social Media Suites, and Social Media Management
Unique Categories
Zoho Social has no unique categories
Reviews
Reviewers' Company Size
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
27.8%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.2%
Marketing and Advertising
14.1%
Information Technology and Services
6.9%
Real Estate
3.5%
Education Management
3.3%
Retail
3.1%
Other
69.1%
Discussions
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
How do I make the most of Reporting and sharing Analytics with clients?
2 Comments
BN
The Zoho reports are easy to understand + look great. You can download them as PDF. As long as you're performing, your clients will have a clear picture of...Read more
How do I use the repeat post option?
2 Comments
PE
Hi Salman, you can enable and use the Repeat Scheduler when scheduling your posts from 'New Post' publishing window in Zoho Social. This feature will allow...Read more
Better Reporting Please
2 Comments
PE
Hi Andy, the Reports in Zoho Social can only be generated for up to 95 days in the past. We already have plans to increase the date-range to generate...Read more
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