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Compare Regal.ai and Sprinklr Service 
Featured Products
At a Glance
Market Segments
Mid-Market (76.7% of reviews)
Enterprise (42.7% of reviews)
Entry-Level Pricing
No pricing available
$4,200.00 1 User Per Year
Regal.ai
Star Rating
(44)4.7 out of 5
Market Segments
Mid-Market (76.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Regal.aiSprinklr Service
Star Rating
(724)4.3 out of 5
Market Segments
Enterprise (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sprinklr Service excels in providing a highly customizable platform, allowing users to tailor workflows to their specific team needs. This flexibility is particularly beneficial for enterprises managing complex customer interactions across multiple channels.
- Users say Regal.ai stands out for its automated calling features, which help qualify leads and book appointments efficiently. Reviewers appreciate how this automation saves time and increases outreach compared to manual efforts, making it a valuable tool for call center operations.
- According to verified reviews, Sprinklr Service has a higher overall satisfaction score, reflecting its strong performance in areas like scalability and integration capabilities. Users highlight its ability to unify customer interactions, which is crucial for larger organizations.
- Reviewers mention that Regal.ai offers a user-friendly experience, with many finding it easy to integrate into existing workflows. This simplicity, combined with effective customer support, makes it a favorable choice for mid-market businesses looking for straightforward solutions.
- G2 reviewers note that while Sprinklr Service has a robust feature set, some users have experienced challenges with setup and configuration, which can be a hurdle for teams looking to get started quickly.
- Users highlight Regal.ai's strong support and product direction, with many praising the responsiveness of their customer service team. This level of support is particularly appreciated by users who may need assistance navigating the platform's features.
Pricing
Entry-Level Pricing
Regal.ai
No pricing availableSprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
Regal.ai
No trial information availableSprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.9
35
8.5
594
Ease of Use
9.0
36
8.3
609
Ease of Setup
8.2
26
8.0
452
Ease of Admin
8.6
27
8.1
238
Quality of Support
9.4
35
8.1
570
Has the product been a good partner in doing business?
9.4
27
8.6
239
Product Direction (% positive)
9.7
36
8.7
599
Features by Category
Email Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Online Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.8
9
Not enough data
6.4
7
Not enough data
Feature Not Available
Not enough data
Lead Management
7.5
6
Not enough data
6.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.5
8
Not enough data
5.0
6
Not enough data
8.3
9
Not enough data
7.9
8
Not enough data
Campaign Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
4.8
8
Not enough data
Feature Not Available
Not enough data
Social
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reporting & Analytics
8.3
8
Not enough data
6.5
8
Not enough data
5.7
7
Not enough data
5.5
7
Not enough data
Feature Not Available
Not enough data
Platform
7.9
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Not enough data
Not enough data
5.3
5
Not enough data
7.4
7
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
7.8
6
Not enough data
7.6
7
Not enough data
6.7
5
Not enough data
Ticket and Case Management
Not enough data
8.6
69
|
Verified
Not enough data
8.4
70
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Generative AI
Not enough data
7.4
45
Not enough data
7.0
46
Agentic AI - Help Desk
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Communication Channels
Not enough data
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
7.0
59
Platform
Not enough data
7.6
71
|
Verified
Not enough data
7.8
140
|
Verified
Not enough data
8.6
78
|
Verified
Not enough data
8.2
75
|
Verified
Not enough data
8.9
82
|
Verified
Not enough data
8.9
83
|
Verified
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
7.2
6
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
8.3
8
Not enough data
Channels
Feature Not Available
Not enough data
Not enough data
Not enough data
8.5
12
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
Customers
9.8
7
Not enough data
7.5
8
Not enough data
8.0
11
Not enough data
7.2
6
Not enough data
7.9
8
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Performance Analysis
Feature Not Available
Not enough data
9.3
5
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Artificial Intelligence - Conversation Intelligence
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
Not enough data
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Text Messaging
8.3
10
Not enough data
8.7
10
Not enough data
8.3
8
Not enough data
8.1
8
Not enough data
8.3
6
Not enough data
6.9
6
Not enough data
7.7
8
Not enough data
8.5
8
Not enough data
SMS Platform
7.6
9
Not enough data
8.3
8
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
5
Not enough data
7.9
8
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.3
50
Engagement
Not enough data
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
8.8
15
6.9
142
Feature Not Available
8.4
145
5.2
11
7.9
137
8.7
14
7.5
140
Feature Not Available
7.6
135
Generative AI
7.0
5
6.6
113
Functions
8.6
13
7.5
139
8.5
13
7.6
132
8.3
13
7.3
134
7.2
13
7.3
132
8.5
13
6.8
131
8.6
15
7.1
135
7.9
11
7.6
128
8.5
13
8.0
128
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
8.0
14
7.8
130
8.7
15
7.8
130
7.4
16
8.4
143
8.6
15
7.8
131
8.3
13
7.9
142
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Generative AI
Not enough data
7.8
74
Not enough data
7.4
72
Not enough data
7.2
72
Communication
Not enough data
7.9
101
|
Verified
Not enough data
8.3
110
|
Verified
Not enough data
7.6
98
Not enough data
8.3
100
Not enough data
7.3
95
Internal Use
Not enough data
7.8
140
|
Verified
Not enough data
8.1
108
|
Verified
Not enough data
7.9
101
Not enough data
8.4
101
Not enough data
8.0
102
|
Verified
Not enough data
8.1
108
|
Verified
Generative AI
Not enough data
7.5
41
Self-Service Experience
Not enough data
8.0
53
Not enough data
7.6
54
Not enough data
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Self-Service Platform
Not enough data
8.1
53
Not enough data
7.7
51
Not enough data
7.4
53
Not enough data
7.7
54
Agentic AI - Customer Self-Service
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Generative AI
Not enough data
6.9(won by default)
228
Not enough data
6.8(won by default)
223
Process
Not enough data
8.3(won by default)
313
Not enough data
7.7(won by default)
308
Not enough data
8.1(won by default)
309
Channels
Not enough data
7.3(won by default)
283
Not enough data
8.8(won by default)
330
Not enough data
7.2(won by default)
275
Not enough data
6.6(won by default)
263
Not enough data
7.5(won by default)
272
Insight
Not enough data
7.7(won by default)
293
Not enough data
8.3(won by default)
315
Not enough data
7.9(won by default)
286
Not enough data
7.6(won by default)
283
Generative AI
Not enough data
7.8
12
Generative AI
Not enough data
7.1
103
Not enough data
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Analysis
8.3
6
Not enough data
9.1
9
Not enough data
Feature Not Available
Not enough data
9.8
7
Not enough data
Campaigns
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
6
Not enough data
9.5
7
Not enough data
Feature Not Available
Not enough data
9.0
7
Not enough data
Engagement
9.7
5
Not enough data
Platform
9.0
8
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Regal.ai and Sprinklr Service are categorized as AI Customer Support Agents, Conversation Intelligence, and Contact Center
Unique Categories
Regal.ai is categorized as AI Chatbots, SMS Marketing, AI Sales Assistant, Conversational Marketing, Sales Coaching, Outbound Call Tracking, Mobile Marketing, Marketing Automation, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Regal.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
20.9%
Hospital & Health Care
14.0%
Construction
9.3%
Higher Education
7.0%
Consumer Services
7.0%
Other
41.9%
Consumer Services
11.1%
Marketing and Advertising
10.3%
Information Technology and Services
5.3%
Financial Services
5.2%
Telecommunications
3.9%
Other
64.2%
Alternatives
Discussions
Regal.ai has no discussions with answers
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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