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Compare Qualtrics Customer Experience and Zonka Feedback 
Featured Products
At a Glance
Market Segments
Enterprise (51.5% of reviews)
Small-Business (65.8% of reviews)
Entry-Level Pricing
Contact Us
Starting at $99.00 Per Month
Qualtrics Customer Experience
Star Rating
(742)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansZonka Feedback
Star Rating
(78)4.7 out of 5
Market Segments
Small-Business (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zonka Feedback excels in ease of use, with users highlighting its intuitive interface and quick setup process. One user mentioned, "The ease of setting up, deploying and reviewing the pulse of our firm with the client feedback" as a standout feature.
- Users say that Qualtrics Customer Experience offers robust reporting tools that provide clear, actionable insights. Reviewers appreciate the platform's ability to capture feedback from multiple channels, making it easier to analyze data effectively.
- According to verified reviews, Zonka Feedback stands out for its customer support, with users praising the quick response times and personalized assistance. One user specifically noted the support from Prabhav Vatsa as "highly available for every question."
- Reviewers mention that Qualtrics Customer Experience has a more extensive range of features, particularly in data collection methods. Users appreciate the flexibility to gather feedback through various channels, including emails, surveys, and social media.
- G2 reviewers highlight that Zonka Feedback is particularly well-suited for small businesses, with a significant portion of its user base coming from this segment. Users find it customizable for their specific needs, which is a major advantage for smaller teams.
- Users report that while Qualtrics Customer Experience has a strong market presence, it can be less accessible for small businesses due to its pricing model, which requires potential customers to contact them for details. This contrasts with Zonka Feedback's transparent starting price of $99.00.
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Zonka Feedback
Customer Feedback
Starting at $99.00
Per Month
Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.
- Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
- NPS, CSAT & CES measurement
- Online reputation management
Free Trial
Qualtrics Customer Experience
No trial information availableZonka Feedback
Free Trial is available
Ratings
Meets Requirements
8.6
598
9.3
52
Ease of Use
8.4
600
9.3
54
Ease of Setup
7.6
357
9.3
38
Ease of Admin
7.9
349
9.1
35
Quality of Support
8.5
567
9.6
49
Has the product been a good partner in doing business?
8.5
341
9.5
33
Product Direction (% positive)
8.6
575
9.8
49
Features by Category
Social Analytics
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Not enough data
Engagement
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Not enough data
Performance
8.7
35
Not enough data
9.3
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
111
9.7
19
8.8
108
9.8
18
8.8
105
9.9
17
7.7
61
Feature Not Available
Customization
8.4
95
9.2
16
8.4
101
9.2
15
8.6
95
9.1
18
8.4
92
8.9
14
Generative AI
8.3
11
6.0
8
7.7
11
7.3
8
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
93
8.6
18
8.6
100
8.4
19
8.4
117
8.6
19
Feedback Analysis
8.3
103
8.3
17
8.4
104
8.3
12
8.7
103
9.1
19
Feedback Sources
8.3
95
8.9
19
9.0
120
9.1
20
8.5
83
8.0
14
8.7
86
8.8
15
Generative AI
7.7
10
6.3
10
7.5
10
6.9
9
Monitoring & Listening
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Not enough data
Predictions
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Not enough data
Channels
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
Insight
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualtrics Customer Experience and Zonka Feedback are categorized as Feedback Analytics and Experience Management
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Zonka Feedback is categorized as Text Analysis
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zonka Feedback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.9%
Marketing and Advertising
7.9%
Education Management
7.9%
Information Technology and Services
6.6%
Hospital & Health Care
6.6%
Professional Training & Coaching
5.3%
Other
65.8%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
Zonka Feedback has no discussions with answers
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