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At a Glance
Market Segments
Enterprise (51.3% of reviews)
Enterprise (66.7% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Qualtrics Customer Experience
Star Rating
(739)4.3 out of 5
Market Segments
Enterprise (51.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansWordnerds
Star Rating
(13)4.7 out of 5
Market Segments
Enterprise (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WordnerdsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Qualtrics Customer Experience excels in its Quality of Support with a score of 8.5, while Wordnerds shines even brighter with a remarkable score of 9.7, indicating a more responsive and helpful support team.
- Reviewers mention that Qualtrics offers robust Feedback Management features, particularly in Tagging (8.4) and Segmentation (8.6), which help in organizing and analyzing customer feedback effectively. In contrast, Wordnerds has a slightly lower score in Segmentation (7.7), suggesting room for improvement in this area.
- G2 users highlight that Qualtrics provides a strong Analytics framework with high scores in Net Promoter Score (NPS) (9.1) and Customer Satisfaction Score (CSAT) (8.8), making it a solid choice for businesses focused on customer insights. Wordnerds, while competitive, does not match these scores, indicating that Qualtrics may offer more comprehensive analytics capabilities.
- Users on G2 report that Qualtrics has a superior Customization feature set, particularly in Pre-Built Parameterization (8.9), which allows for easier setup and personalization of surveys. Wordnerds, however, falls short in Custom Extension (7.3), which may limit flexibility for users needing tailored solutions.
- Reviewers mention that the Generative AI capabilities of Wordnerds are impressive, particularly in AI Text Generation (9.2) and AI Text Summarization (9.2), suggesting that it may be better suited for users looking for advanced AI features. In contrast, Qualtrics scores lower in these areas, indicating a potential gap in AI-driven functionalities.
- Users say that Qualtrics has a strong focus on Data Security with a score of 9.1, which is crucial for enterprises handling sensitive information. Wordnerds, while still secure, does not provide the same level of assurance, making Qualtrics a more appealing option for security-conscious organizations.
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Wordnerds
No pricing availableFree Trial
Qualtrics Customer Experience
No trial information availableWordnerds
No trial information availableRatings
Meets Requirements
8.6
595
8.5
12
Ease of Use
8.4
597
8.9
12
Ease of Setup
7.6
354
8.6
12
Ease of Admin
7.9
347
Not enough data
Quality of Support
8.5
564
9.7
11
Has the product been a good partner in doing business?
8.5
339
Not enough data
Product Direction (% positive)
8.6
572
10.0
12
Features by Category
Social Analytics
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Not enough data
Engagement
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Not enough data
Performance
8.7
35
Not enough data
9.3
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
110
Not enough data
8.8
108
Not enough data
8.8
105
Not enough data
7.7
61
Not enough data
Customization
8.4
94
Not enough data
8.4
101
Not enough data
8.6
95
Not enough data
8.4
92
Not enough data
Generative AI
8.3
11
Not enough data
7.7
11
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
93
8.7
5
8.6
100
7.7
5
8.4
115
7.0
5
Feedback Analysis
8.3
102
9.3
5
8.4
103
8.7
5
8.7
103
8.7
5
Feedback Sources
8.3
95
8.0
5
9.0
118
9.0
5
8.5
83
Not enough data
8.7
86
Not enough data
Generative AI
7.7
10
Feature Not Available
7.5
10
Feature Not Available
Monitoring & Listening
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
Not enough data
7.9
8
Not enough data
8.5
9
Not enough data
9.3
9
Data
Not enough data
9.1
9
Not enough data
8.5
9
Analysis
Not enough data
8.7
9
Not enough data
6.7
8
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.5
8
Not enough data
7.9
8
Customization
Not enough data
8.9
9
Not enough data
7.3
8
Not enough data
6.9
8
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Not enough data
Predictions
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Not enough data
Channels
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
Insight
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualtrics Customer Experience and Wordnerds are categorized as Feedback Analytics
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Experience Management, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Wordnerds is categorized as Text Analysis and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wordnerds
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.7%
Civic & Social Organization
25.0%
Non-Profit Organization Management
16.7%
Consulting
8.3%
Transportation/Trucking/Railroad
8.3%
Retail
8.3%
Other
33.3%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
What is qualtrics CX?
1 Comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more
Wordnerds has no discussions with answers
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