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At a Glance
Market Segments
Small-Business (51.4% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$39/month 3
$0.00
ProProfs Chat
Star Rating
(35)4.5 out of 5
Market Segments
Small-Business (51.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$39/month 3
Browse all 2 pricing plansZoho Desk
Star Rating
(7,114)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ProProfs Chat excels in its "Pop-up Chat" feature, receiving a score of 9.0, which enhances customer engagement effectively. In contrast, Zoho Desk's similar feature scores slightly lower at 8.9, indicating that while it is functional, it may not be as impactful in capturing user attention.
- Reviewers mention that ProProfs Chat's "In-App Messaging" feature stands out with a score of 9.4, providing seamless communication within applications. Users on G2 note that Zoho Desk's equivalent feature, scoring 8.7, lacks some of the intuitive design elements that make ProProfs Chat more user-friendly.
- G2 users highlight ProProfs Chat's superior "Knowledge Base" functionality, scoring 9.4, which allows for easy access to information and self-service options. In comparison, Zoho Desk's Knowledge Base, while still strong at 8.8, does not offer the same level of customization and user experience that ProProfs does.
- Reviewers mention that ProProfs Chat's "Lead Development" feature scores an impressive 9.3, making it a powerful tool for sales teams. Users report that Zoho Desk, with a score of 8.5 in this area, provides adequate support but lacks the advanced capabilities that ProProfs offers for nurturing leads.
- Users say that ProProfs Chat's "Customization" options are rated at 8.5, allowing businesses to tailor the software to their specific needs. In contrast, Zoho Desk's customization features, scoring 8.3, are seen as more limited, which may hinder some users from fully adapting the software to their workflows.
- Reviewers mention that ProProfs Chat's "Customer Profiles" feature scores 9.3, providing detailed insights into customer interactions. Users on G2 note that Zoho Desk's equivalent feature, scoring 8.6, offers basic functionality but lacks the depth and analytical capabilities that ProProfs Chat provides.
Pricing
Entry-Level Pricing
ProProfs Chat
Gold Package
$39/month
3
Best for established businesses that have support teams & require team reporting.
- All Silver Plan
- Chat history - 1 year
- Domains - 3
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
ProProfs Chat
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.3
26
8.7
5,653
Ease of Use
9.0
26
8.5
5,731
Ease of Setup
8.5
10
8.1
5,006
Ease of Admin
8.3
10
8.3
4,714
Quality of Support
8.7
25
8.3
5,084
Has the product been a good partner in doing business?
9.3
10
8.4
4,255
Product Direction (% positive)
8.9
22
8.9
5,419
Features by Category
Ticket and Case Management
Not enough data
8.6
3311
|
Verified
Not enough data
8.5
3287
|
Verified
Not enough data
8.3
3059
|
Verified
Not enough data
8.3
2912
|
Verified
Not enough data
8.2
2626
|
Verified
Not enough data
8.4
2906
|
Verified
Not enough data
8.5
2912
|
Verified
Not enough data
8.3
2499
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
354
Communication Channels
Not enough data
8.3
2853
|
Verified
Not enough data
8.6
3070
|
Verified
Not enough data
8.2
2382
|
Verified
Not enough data
8.0
2144
|
Verified
Not enough data
7.8
1906
|
Verified
Platform
Not enough data
8.1
2278
|
Verified
8.5
8
|
Verified
8.2
2724
|
Verified
Not enough data
8.4
2824
|
Verified
Not enough data
8.1
2238
|
Verified
Not enough data
8.2
2784
|
Verified
Not enough data
8.4
2941
|
Verified
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
321
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
335
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
311
Not enough data
8.0
309
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
314
Not enough data
8.5
311
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
570
Not enough data
8.0
556
Not enough data
7.3
549
Design
Not enough data
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
9.0
8
|
Verified
8.8
718
|
Verified
8.8
8
|
Verified
8.7
758
|
Verified
Not enough data
8.6
659
9.4
6
|
Verified
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
8.5
8
|
Verified
8.2
2724
|
Verified
7.7
5
8.5
361
9.3
7
|
Verified
8.4
456
9.4
6
|
Verified
8.7
712
|
Verified
8.7
5
|
Verified
8.7
692
|
Verified
9.3
5
|
Verified
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Shared Categories
ProProfs Chat and Zoho Desk are categorized as Live Chat
Unique Categories
ProProfs Chat is categorized as Chatbots
Reviews
Reviewers' Company Size
ProProfs Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.9%
Marketing and Advertising
20.0%
Computer Software
8.6%
Automotive
5.7%
Accounting
5.7%
Other
37.1%
Information Technology and Services
17.7%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.3%
Discussions
ProProfs Chat has no discussions with answers
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