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At a Glance
Market Segments
Small-Business (51.4% of reviews)
Mid-Market (42.7% of reviews)
Entry-Level Pricing
$39/month 3
Starting at $25.00 1 User Per Month
ProProfs Chat
Star Rating
(35)4.5 out of 5
Market Segments
Small-Business (51.4% of reviews)
Entry-Level Pricing
$39/month 3
Browse all 2 pricing plansSalesforce Service Cloud
Star Rating
(7,163)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ProProfs Chat excels in its "Pop-up Chat" feature, receiving a high score of 9.0, which enhances user engagement effectively. In contrast, Salesforce Service Cloud's equivalent feature scores lower at 8.5, indicating that ProProfs may provide a more seamless chat experience.
- Reviewers mention that ProProfs Chat offers superior "Ease of Use" with a score of 9.0, making it more accessible for small businesses. Salesforce Service Cloud, while robust, has a slightly lower score of 8.4, which may pose a steeper learning curve for new users.
- G2 users highlight ProProfs Chat's strong "Ticket Creation User Experience" with a score of 8.5, suggesting a more intuitive interface for managing customer inquiries. Salesforce Service Cloud, while comprehensive, has not been rated as highly in this area, which could affect user satisfaction.
- Users on G2 report that ProProfs Chat's "Customer Health Scores" feature scores 8.0, providing valuable insights into customer engagement. In comparison, Salesforce Service Cloud's similar feature scores 8.3, indicating a slight edge in customer monitoring capabilities.
- Reviewers mention that ProProfs Chat's "Response Automation" feature, scoring 8.2, allows for efficient handling of customer queries, which is crucial for small businesses. Salesforce Service Cloud, while offering automation, has a lower score of 8.1, suggesting that ProProfs may provide a more effective solution for automated responses.
- Users say that ProProfs Chat's "Knowledge Base" feature scores 9.4, indicating a strong emphasis on self-service support, which is highly valued by users. Salesforce Service Cloud's knowledge management features, while solid, do not reach the same level of user satisfaction, scoring 8.4.
Pricing
Entry-Level Pricing
ProProfs Chat
Gold Package
$39/month
3
Best for established businesses that have support teams & require team reporting.
- All Silver Plan
- Chat history - 1 year
- Domains - 3
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
ProProfs Chat
Free Trial is available
Salesforce Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.3
26
8.6
2,751
Ease of Use
9.0
26
8.4
5,326
Ease of Setup
8.5
10
7.9
4,086
Ease of Admin
8.3
10
8.2
1,524
Quality of Support
8.7
25
8.3
2,533
Has the product been a good partner in doing business?
9.3
10
8.7
1,505
Product Direction (% positive)
8.9
22
8.2
2,712
Features by Category
Ticket and Case Management
Not enough data
8.5
1199
|
Verified
Not enough data
8.4
1197
|
Verified
Not enough data
8.3
1225
|
Verified
Not enough data
8.3
1149
|
Verified
Not enough data
8.1
975
Not enough data
7.9
1163
|
Verified
Not enough data
8.3
1145
|
Verified
Not enough data
8.5
1022
|
Verified
Generative AI
Not enough data
7.6
173
Not enough data
7.6
172
Agentic AI - Help Desk
Not enough data
8.0
49
Not enough data
8.2
50
Not enough data
8.1
50
Communication Channels
Not enough data
8.4
1016
|
Verified
Not enough data
8.6
1199
|
Verified
Not enough data
8.1
840
Not enough data
8.0
800
|
Verified
Not enough data
8.0
760
Platform
Not enough data
7.8
552
|
Verified
8.5
8
|
Verified
8.3
816
|
Verified
Not enough data
8.6
691
|
Verified
Not enough data
8.3
608
|
Verified
Not enough data
8.2
1143
|
Verified
Not enough data
8.2
1162
|
Verified
Customer Information
Not enough data
8.1
206
Not enough data
8.3
205
Not enough data
8.4
203
Not enough data
7.7
201
Not enough data
7.9
204
Not enough data
8.1
200
Not enough data
7.8
204
Predictions
Not enough data
7.3
197
Not enough data
7.7
198
Not enough data
8.2
196
Not enough data
7.4
194
Platform
Not enough data
8.5
204
Not enough data
8.3
203
Not enough data
8.4
200
Not enough data
8.5
200
Not enough data
8.2
201
Not enough data
8.7
197
Not enough data
8.8
201
Not enough data
9.0
198
Not enough data
8.8
196
Not enough data
8.9
197
Generative AI
Not enough data
7.3
169
Not enough data
7.3
167
Agentic AI - Customer Success
Not enough data
8.6
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.6
12
Administration
Not enough data
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Knowledge Management
Not enough data
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Compliance
Not enough data
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Customer Support
Not enough data
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Data Security
Not enough data
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Administration
Not enough data
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Generative AI
Not enough data
7.5
147
Channels
Not enough data
8.5
119
Not enough data
8.3
117
Not enough data
7.5
116
Design
Not enough data
8.4
113
Not enough data
7.9
114
Not enough data
8.2
116
Not enough data
8.4
116
Not enough data
8.5
113
Generative AI
Not enough data
7.4
110
Not enough data
7.5
109
Usability
Not enough data
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Reporting
Not enough data
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Generative AI
Not enough data
7.6
178
Not enough data
7.6
179
Quality Assurance
Not enough data
8.7
68
Not enough data
8.7
65
Not enough data
8.7
67
Engagement
Not enough data
8.8
66
Not enough data
8.8
66
Not enough data
8.7
66
Performance
Not enough data
8.6
66
Not enough data
8.8
66
Generative AI
Not enough data
7.7
57
Not enough data
7.9
58
Channels
Not enough data
7.4
274
Not enough data
7.3
268
Not enough data
7.9
272
Not enough data
7.3
265
Not enough data
8.7
279
Generative AI
Not enough data
7.0
216
Functions
Not enough data
7.9
268
Not enough data
8.0
265
Not enough data
7.6
257
Not enough data
7.2
253
Not enough data
7.2
255
Not enough data
7.2
258
Not enough data
7.7
258
Not enough data
8.0
257
Agentic AI - Contact Center
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Administrative
Not enough data
7.9
254
Not enough data
8.5
259
Not enough data
8.5
257
Not enough data
7.7
246
Not enough data
7.6
251
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
7.8
55
Not enough data
7.8
55
Not enough data
7.3
54
Not enough data
7.7
54
Not enough data
7.6
54
Administration
Not enough data
8.2
55
Not enough data
8.3
54
Not enough data
8.4
54
Not enough data
7.6
53
Not enough data
7.6
53
Conversational Platform
Not enough data
8.5
100
Not enough data
8.6
99
Not enough data
8.0
98
Not enough data
8.2
101
Support Automation
Not enough data
8.1
99
Not enough data
8.1
98
Not enough data
8.0
99
Not enough data
7.9
96
Generative AI
Not enough data
7.4
94
Not enough data
7.4
93
Customer Support
Not enough data
8.3
141
Not enough data
7.9
136
Not enough data
8.2
136
Automation
Not enough data
8.2
139
Not enough data
8.2
140
Not enough data
8.1
139
Artificial Intelligence
Not enough data
7.6
134
Not enough data
7.6
134
Not enough data
7.3
131
Generative AI
Not enough data
7.7
107
Not enough data
7.7
106
Not enough data
7.7
107
Communication
9.0
8
|
Verified
8.5
309
|
Verified
8.8
8
|
Verified
8.6
328
|
Verified
Not enough data
8.4
274
|
Verified
9.4
6
|
Verified
8.5
276
|
Verified
Not enough data
7.8
159
Internal Use
8.5
8
|
Verified
8.3
816
|
Verified
7.7
5
8.3
295
|
Verified
9.3
7
|
Verified
8.5
287
|
Verified
9.4
6
|
Verified
8.4
317
|
Verified
8.7
5
|
Verified
8.5
288
|
Verified
9.3
5
|
Verified
8.7
321
|
Verified
Generative AI
Not enough data
7.2
126
Self-Service Experience
Not enough data
8.6
591
Not enough data
8.3
578
Not enough data
8.3
527
Not enough data
7.9
213
Not enough data
8.4
223
Self-Service Platform
Not enough data
8.4
222
Not enough data
8.6
227
Not enough data
7.6
198
Not enough data
8.5
214
Agentic AI - Customer Self-Service
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Generative AI
Not enough data
7.9(won by default)
52
Not enough data
7.9(won by default)
52
Process
Not enough data
8.6(won by default)
242
Not enough data
8.6(won by default)
262
Not enough data
8.3(won by default)
223
Channels
Not enough data
8.8(won by default)
271
Not enough data
8.4(won by default)
246
Not enough data
8.5(won by default)
229
Not enough data
8.6(won by default)
230
Not enough data
8.6(won by default)
212
Insight
Not enough data
8.6(won by default)
228
Not enough data
8.8(won by default)
263
Not enough data
8.5(won by default)
202
Not enough data
8.7(won by default)
250
Generative AI
Not enough data
8.0
79
Not enough data
7.9
80
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Process Management
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
System Management
Not enough data
9.1
30
Not enough data
8.7
29
Categories
Categories
Shared Categories
ProProfs Chat and Salesforce Service Cloud are categorized as Live Chat
Unique Categories
ProProfs Chat is categorized as Chatbots
Salesforce Service Cloud is categorized as Customer Service Automation, Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Customer Success, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, and Customer Self-Service
Reviews
Reviewers' Company Size
ProProfs Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.9%
Marketing and Advertising
20.0%
Computer Software
8.6%
Automotive
5.7%
Accounting
5.7%
Other
37.1%
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.7%
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