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Compare ProProfs Chat and Salesforce Service Cloud Software 
Featured Products
At a Glance
Market Segments
Small-Business (51.4% of reviews)
Mid-Market (42.7% of reviews)
Entry-Level Pricing
$39/month 3
Starting at $25.00 1 User Per Month
ProProfs Chat
Star Rating
(35)4.5 out of 5
Market Segments
Small-Business (51.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$39/month 3
Browse all 2 pricing plansSalesforce Service Cloud
Star Rating
(7,199)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ProProfs Chat. This is reflected in the extensive feedback from users who appreciate its robust features and seamless integration capabilities, making customer service management a breeze.
- Users say that ProProfs Chat stands out for its user-friendly interface and customization options. Reviewers highlight the "clutter-free interface" and "beautiful templates," which enhance the user experience, especially for small businesses looking for simplicity and efficiency.
- According to verified reviews, Salesforce Service Cloud is praised for its comprehensive functionality, allowing users to create work orders and manage customer interactions effectively. Users mention that it integrates well with other software, which is crucial for businesses that rely on multiple tools.
- Reviewers mention that ProProfs Chat offers impressive speed and responsiveness, with features like inbuilt macros that enable quick replies. Users appreciate being able to communicate with customers "quickly and easily," which is vital for maintaining high customer satisfaction.
- G2 reviewers highlight the ease of implementation for Salesforce Service Cloud, with many users noting that it was straightforward to integrate their existing systems. This ease of setup is a significant advantage for businesses looking to minimize downtime during transitions.
- Users report that while ProProfs Chat has a strong focus on ease of use, Salesforce Service Cloud provides a more extensive feature set that may be better suited for mid-market companies. The AI capabilities in Salesforce, such as automated follow-up reminders, are particularly noted as enhancing the customer service experience.
Pricing
Entry-Level Pricing
ProProfs Chat
Gold Package
$39/month
3
Best for established businesses that have support teams & require team reporting.
- All Silver Plan
- Chat history - 1 year
- Domains - 3
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
ProProfs Chat
Free Trial is available
Salesforce Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.3
26
8.6
2,788
Ease of Use
9.0
26
8.4
5,369
Ease of Setup
8.5
10
7.9
4,124
Ease of Admin
8.3
10
8.2
1,534
Quality of Support
8.7
25
8.3
2,565
Has the product been a good partner in doing business?
9.3
10
8.7
1,515
Product Direction (% positive)
8.9
22
8.3
2,745
Features by Category
Ticket and Case Management
Not enough data
8.5
1211
|
Verified
Not enough data
8.4
1206
|
Verified
Not enough data
8.3
1244
|
Verified
Not enough data
8.3
1160
|
Verified
Not enough data
8.1
985
Not enough data
7.9
1170
|
Verified
Not enough data
8.3
1153
|
Verified
Not enough data
8.5
1041
|
Verified
Generative AI
Not enough data
7.7
180
Not enough data
7.6
178
Agentic AI - Help Desk
Not enough data
8.2
56
Not enough data
8.3
56
Not enough data
8.2
59
Communication Channels
Not enough data
8.4
1024
|
Verified
Not enough data
8.6
1210
|
Verified
Not enough data
8.1
852
Not enough data
8.0
810
|
Verified
Not enough data
8.1
769
Platform
Not enough data
7.8
555
|
Verified
8.5
8
|
Verified
8.3
818
|
Verified
Not enough data
8.6
693
|
Verified
Not enough data
8.3
614
|
Verified
Not enough data
8.2
1148
|
Verified
Not enough data
8.2
1166
|
Verified
Administration
Not enough data
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Knowledge Management
Not enough data
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Compliance
Not enough data
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Customer Support
Not enough data
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Data Security
Not enough data
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Administration
Not enough data
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Generative AI
Not enough data
7.5
149
Channels
Not enough data
8.5
122
Not enough data
8.3
119
Not enough data
7.6
118
Design
Not enough data
8.4
115
Not enough data
8.0
116
Not enough data
8.3
118
Not enough data
8.4
118
Not enough data
8.5
115
Generative AI
Not enough data
7.5
112
Not enough data
7.6
111
Usability
Not enough data
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Reporting
Not enough data
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Generative AI
Not enough data
7.6
179
Not enough data
7.6
180
Quality Assurance
Not enough data
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Engagement
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Performance
Not enough data
8.7
68
Not enough data
8.8
68
Generative AI
Not enough data
7.7
59
Not enough data
8.0
60
Channels
Not enough data
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Generative AI
Not enough data
7.0
217
Functions
Not enough data
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Agentic AI - Contact Center
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Administrative
Not enough data
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Administration
Not enough data
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Conversational Platform
Not enough data
8.5
103
Not enough data
8.7
101
Not enough data
8.1
100
Not enough data
8.2
103
Support Automation
Not enough data
8.2
101
Not enough data
8.1
100
Not enough data
8.1
101
Not enough data
8.0
98
Generative AI
Not enough data
7.4
96
Not enough data
7.5
95
Customer Support
Not enough data
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Automation
Not enough data
8.2
142
Not enough data
8.2
143
Not enough data
8.1
143
Artificial Intelligence
Not enough data
7.6
137
Not enough data
7.7
137
Not enough data
7.4
134
Generative AI
Not enough data
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Communication
9.0
8
|
Verified
8.5
310
|
Verified
8.8
8
|
Verified
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
9.4
6
|
Verified
8.5
277
|
Verified
Not enough data
7.8
160
Internal Use
8.5
8
|
Verified
8.3
818
|
Verified
7.7
5
8.3
296
|
Verified
9.3
7
|
Verified
8.5
288
|
Verified
9.4
6
|
Verified
8.4
318
|
Verified
8.7
5
|
Verified
8.5
289
|
Verified
9.3
5
|
Verified
8.7
322
|
Verified
Generative AI
Not enough data
7.3
127
Self-Service Experience
Not enough data
8.6
593
Not enough data
8.3
579
Not enough data
8.3
528
Not enough data
8.0
214
Not enough data
8.4
224
Self-Service Platform
Not enough data
8.4
223
Not enough data
8.6
228
Not enough data
7.6
199
Not enough data
8.5
215
Agentic AI - Customer Self-Service
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Generative AI
Not enough data
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Process
Not enough data
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Channels
Not enough data
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Insight
Not enough data
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Generative AI
Not enough data
8.0
80
Not enough data
7.9
81
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Process Management
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
System Management
Not enough data
9.1
30
Not enough data
8.7
29
Categories
Categories
Shared Categories
ProProfs Chat and Salesforce Service Cloud are categorized as Live Chat
Unique Categories
ProProfs Chat is categorized as Chatbots
Salesforce Service Cloud is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
ProProfs Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.9%
Marketing and Advertising
20.0%
Computer Software
8.6%
Automotive
5.7%
Accounting
5.7%
Other
37.1%
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Alternatives
Discussions
ProProfs Chat has no discussions with answers
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AB
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Customer 360 and being able to hand off cases effectivelyRead more
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