Compare ProProfs Knowledge Base Software and Staffbase 
At a Glance
Market Segments
Mid-Market (46.7% of reviews)
Enterprise (59.7% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
No pricing available
ProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansStaffbase
Star Rating
(246)4.6 out of 5
Market Segments
Enterprise (59.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about StaffbaseProProfs Knowledge Base Software vs Staffbase
When assessing the two solutions, reviewers found ProProfs Knowledge Base Software easier to use and set up. However, Staffbase is easier to administer. Reviewers also preferred doing business with Staffbase overall.
- Reviewers felt that ProProfs Knowledge Base Software meets the needs of their business better than Staffbase.
- When comparing quality of ongoing product support, reviewers felt that Staffbase is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Staffbase over ProProfs Knowledge Base Software.
Pricing
Entry-Level Pricing
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Staffbase
No pricing availableFree Trial
ProProfs Knowledge Base Software
No trial information availableStaffbase
Free Trial is available
Ratings
Meets Requirements
9.2
22
8.8
192
Ease of Use
9.5
22
9.3
202
Ease of Setup
8.9
11
8.6
168
Ease of Admin
9.0
10
9.2
163
Quality of Support
9.3
21
9.4
191
Has the product been a good partner in doing business?
8.8
10
9.5
162
Product Direction (% positive)
9.4
19
9.5
175
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.3
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
8.9
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Information Distribution
Not enough data
9.0
119
Not enough data
8.1
81
Not enough data
8.9
119
Not enough data
8.4
106
Not enough data
8.0
88
Employee Engagement
Not enough data
8.0
107
Not enough data
8.2
93
Not enough data
8.6
107
Not enough data
7.2
75
Not enough data
8.8
122
Not enough data
8.1
19
Not enough data
6.9
18
Not enough data
6.8
19
User Experience & Accessibility - Employee Communications
Not enough data
8.3
19
Not enough data
8.4
19
Not enough data
7.4
18
Not enough data
8.3
18
Content Distribution - Employee Communications
Not enough data
8.5
18
Not enough data
8.3
17
Not enough data
7.0
17
Additional Features - Employee Communications
Not enough data
6.4
17
Not enough data
7.8
18
Not enough data
6.8
17
Agentic AI - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
Not enough data
6.7
13
Not enough data
6.7
14
Not enough data
7.8
15
Not enough data
7.8
15
Not enough data
7.3
13
Not enough data
7.0
14
Communication Features - Frontline Worker Communication Platforms
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
8.8
15
Not enough data
7.2
15
Operations - Frontline Worker Communication Platforms
Not enough data
4.0
13
Not enough data
7.8
15
Not enough data
5.0
13
Not enough data
5.0
13
Agentic AI - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Newsletter Interface Features - Internal Newsletter Software
Not enough data
7.4
12
Not enough data
7.5
12
Not enough data
7.5
12
Newsletter Management Features - Internal Newsletter Software
Not enough data
7.4
12
Not enough data
7.5
12
Not enough data
7.4
12
Administrative Features - Internal Newsletter Software
Not enough data
8.9
12
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
7.9
12
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ProProfs Knowledge Base Software and Staffbase share no categories
Unique Categories
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Help Authoring Tool (HAT), Customer Self-Service, Knowledge Base, and IT Documentation
Staffbase is categorized as Employee Communications, Employee Intranet, Frontline Worker Communication Platforms, and Internal Newsletter Software
Reviews
Reviewers' Company Size
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Staffbase
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Hospital & Health Care
8.6%
Transportation/Trucking/Railroad
6.2%
Construction
5.8%
Electrical/Electronic Manufacturing
5.3%
Automotive
4.5%
Other
69.5%
Discussions
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
I would love Staffbase to work as an internal employee bulletin board, where the current news and headlines that are available on staffbase online could be displayed on monitors within the facilities.
1 Comment
Official Response from Staffbase
Hi there,
We're glad you brought this up! We know that pushing your message across channels is key to an effective comms strategy. But, we also hear from...Read more
Staffbase has no more discussions with answers
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