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Compare Podium and Sitejabber 
Featured Products
At a Glance
Market Segments
Small-Business (60.3% of reviews)
Small-Business (79.5% of reviews)
Entry-Level Pricing
Contact Us Per Month
$200.00 Per Month
Podium
Star Rating
(2,050)4.6 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansSitejabber
Star Rating
(74)4.4 out of 5
Market Segments
Small-Business (79.5% of reviews)
Pros & Cons
Entry-Level Pricing
$200.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Podium excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Sitejabber. Users appreciate its ability to consolidate messages from various platforms like Google Business Profile and Facebook into a single feed, making communication management seamless.
- Users say that Podium's implementation process is straightforward, with many highlighting the intuitive onboarding experience. In contrast, some Sitejabber users have expressed challenges in collecting reviews, indicating that the initial ease of use may not translate into effective functionality.
- Reviewers mention that Podium's Text-to-Pay feature is a standout, allowing customers to make payments easily through text. This feature, along with automated review invitations sent via SMS, enhances the user experience significantly, while Sitejabber users have noted that their review management can feel cumbersome at times.
- According to verified reviews, Podium's quality of support is highly rated, with users feeling well-supported in their endeavors. In contrast, Sitejabber's support has received mixed feedback, with some users feeling that they struggled to get the assistance they needed when facing challenges.
- Users highlight that Podium's user interface is clear and easy to navigate, which contributes to a positive day-to-day experience. On the other hand, while Sitejabber offers valuable features like integration with Shopify, some users have found the platform less intuitive, leading to frustration during use.
- Reviewers appreciate Podium's proactive approach to customer feedback, with a high percentage of users feeling that the product direction aligns well with their needs. Conversely, Sitejabber users have reported lower satisfaction with the platform's responsiveness to feedback, which may impact long-term user engagement.
Pricing
Entry-Level Pricing
Podium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Sitejabber
Liftoff
$200.00
Per Month
Basic review sourcing capabilities for the budget-minded.
- Liftoff plans include two user licenses and a live session with an implementation specialist.
Free Trial
Podium
No trial information availableSitejabber
Free Trial is available
Ratings
Meets Requirements
9.1
1,731
8.5
51
Ease of Use
9.3
1,750
9.2
52
Ease of Setup
9.1
1,082
9.4
37
Ease of Admin
9.3
883
9.3
37
Quality of Support
9.0
1,608
8.7
45
Has the product been a good partner in doing business?
9.2
901
9.4
33
Product Direction (% positive)
9.0
1,717
6.3
44
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.0
39
Not enough data
8.8
40
Not enough data
Interaction
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.2
40
Not enough data
7.9
41
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.1
41
Not enough data
7.9
41
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Not enough data
Agentic AI - AI Chatbots
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.3
158
Not enough data
7.6
207
Not enough data
9.1
222
Not enough data
Feature Not Available
Not enough data
Channels
7.9
212
Not enough data
8.6
221
Not enough data
9.3
237
Not enough data
Feature Not Available
Not enough data
8.0
195
Not enough data
Customers
8.2
153
Not enough data
8.4
155
Not enough data
8.5
222
Not enough data
8.3
222
Not enough data
8.5
222
Not enough data
Agentic AI - Conversational Marketing
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Not enough data
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
Not enough data
Platform Basics
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Not enough data
Platform Data
9.1
65
Not enough data
9.0
65
Not enough data
Platform Additional Functionality
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Not enough data
Platform Content
9.0
62
Not enough data
Agentic AI - Automotive Marketing
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Text Messaging
8.7
229
|
Verified
Not enough data
9.3
239
|
Verified
Not enough data
8.4
186
Not enough data
8.6
238
|
Verified
Not enough data
8.3
213
|
Verified
Not enough data
8.4
215
|
Verified
Not enough data
8.5
233
|
Verified
Not enough data
8.5
216
|
Verified
Not enough data
SMS Platform
8.5
223
|
Verified
Not enough data
8.6
223
|
Verified
Not enough data
Feature Not Available
Not enough data
7.6
201
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
206
|
Verified
Not enough data
Agentic AI - SMS Marketing
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Not enough data
Channels
8.2
324
Not enough data
8.1
322
Not enough data
Feature Not Available
Not enough data
Design
8.3
338
Not enough data
Feature Not Available
Not enough data
8.5
373
Not enough data
8.4
364
Not enough data
8.6
337
Not enough data
Generative AI
7.5
234
Not enough data
7.5
229
Not enough data
Responses
9.3
14
Not enough data
9.3
14
Not enough data
8.9
14
Not enough data
Automation - AI Agents
8.7
15
Not enough data
8.8
18
Not enough data
8.5
16
Not enough data
8.8
15
Not enough data
8.9
16
Not enough data
Platform
9.0
14
Not enough data
8.8
15
Not enough data
9.2
14
Not enough data
Autonomy - AI Agents
8.6
14
Not enough data
8.8
14
Not enough data
8.7
15
Not enough data
7.9
14
Not enough data
Generative AI
8.6
15
Not enough data
8.7
14
Not enough data
Responses
8.9
32
Not enough data
8.4
33
Not enough data
8.9
33
Not enough data
Feature Not Available
Not enough data
8.2
32
Not enough data
Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
31
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.8
32
Not enough data
8.9
31
Not enough data
Generative AI
8.1
32
Not enough data
8.1
31
Not enough data
Collection
Not enough data
7.3
16
Not enough data
7.3
18
Not enough data
7.5
16
Not enough data
7.9
20
Not enough data
7.0
14
Agentic AI - Review Management
Not enough data
Not enough data
Not enough data
Not enough data
Moderation
Not enough data
7.9
17
Not enough data
7.6
18
Not enough data
6.8
14
Use Cases
Not enough data
6.1
15
Not enough data
6.2
14
Not enough data
7.9
20
Administration
Not enough data
7.6
11
Not enough data
7.2
13
Not enough data
7.1
16
Not enough data
7.4
17
Not enough data
7.4
14
Display Options
Not enough data
7.6
16
Not enough data
6.7
14
Not enough data
6.1
15
Not enough data
8.0
15
Generative AI
Not enough data
7.0
5
Conversational Platform
8.7
294
Not enough data
8.4
252
Not enough data
8.3
165
Not enough data
8.5
179
Not enough data
Support Automation
8.5
257
Not enough data
8.3
165
Not enough data
8.7
167
Not enough data
8.1
173
Not enough data
Generative AI
7.5
152
Not enough data
7.5
154
Not enough data
Generative AI
7.7
246
Not enough data
7.5
243
Not enough data
Feature Not Available
Not enough data
Communication
9.2
698
|
Verified
Not enough data
9.0
723
|
Verified
Not enough data
8.1
509
Not enough data
9.0
664
|
Verified
Not enough data
7.3
295
Not enough data
Internal Use
8.2
616
|
Verified
Not enough data
8.9
677
|
Verified
Not enough data
8.6
646
|
Verified
Not enough data
8.6
628
|
Verified
Not enough data
8.8
634
|
Verified
Not enough data
8.5
599
|
Verified
Not enough data
Platform Basics - VoIP Providers
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Not enough data
Basic Communication
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Not enough data
Agentic AI - VoIP Providers
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Advanced Features
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Not enough data
Consumer Intelligence
9.1
630
|
Verified
7.9
23
8.4
518
7.0
19
8.5
559
|
Verified
7.1
18
Reporting
Feature Not Available
6.4
16
8.4
524
|
Verified
Feature Not Available
8.9
648
|
Verified
8.0
24
Media Monitoring
8.5
518
Feature Not Available
7.3
199
6.5
16
8.3
511
6.9
17
In-House Management
8.6
503
6.8
15
8.6
503
|
Verified
6.9
13
Generative AI
7.5
138
Not enough data
Agentic AI - Online Reputation Management
5.2
11
Not enough data
5.3
11
Not enough data
5.9
11
Not enough data
5.8
11
Not enough data
5.6
11
Not enough data
5.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Podium and Sitejabber are categorized as Online Reputation Management
Reviews
Reviewers' Company Size
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sitejabber
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.0%
Retail
9.6%
Consumer Goods
8.2%
Information Technology and Services
6.8%
Computer Software
6.8%
Marketing and Advertising
5.5%
Other
63.0%
Discussions
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
Is Sitejabber a legitimate site?
1 Comment
SR
Many people use it to read the reviews. Sitejabber allows viewers across the globe to read reviews about businesses that they can’t read on any other site....Read more
Is Sitejabber free?
1 Comment
SR
Yes, Its free and worth writing reviews. Sitejabber has world wide recognition.
ThanksRead more
Sitejabber has no more discussions with answers
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