--- title: SmartCustomer Reviews meta_title: 'SmartCustomer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 77 reviews by the users' company size, role or industry to find out how SmartCustomer works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 77 scale: '5' date_modified: '2026-07-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # SmartCustomer Reviews **Vendor:** SmartCustomer **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 77 ## About SmartCustomer SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency. ## SmartCustomer Pros & Cons **What users like:** - Users appreciate the **automation** of SmartCustomer, enhancing efficiency and ensuring a steady flow of reviews effortlessly. (1 reviews) - Users value the **centralized management** of SmartCustomer, which simplifies review collection and boosts overall business ratings. (1 reviews) - Users value the **intuitive content creation** features of SmartCustomer, enhancing their ability to manage customer feedback effectively. (1 reviews) - Users appreciate the **excellent customer support** from SmartCustomer, leading to improved review flow and ratings. (1 reviews) - Users praise the **ease of use** of SmartCustomer, benefiting from its intuitive and readily available features. (1 reviews) - Users value Sitejabber for its **exceptional customer support** and effective strategies that enhance online reputation management. (1 reviews) - Efficiency (1 reviews) - Users commend Sitejabber for its **outstanding customer support** , which significantly enhances online reputation management and engagement. (1 reviews) - Implementation Ease (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users find the **limited features** of SmartCustomer hinder the collection of unsolicited reviews, impacting their business benefits. (1 reviews) - Users report experiencing **poor customer support** , leading to frustration and unresolved issues with SmartCustomer. (1 reviews) - Users feel that **limited review solicitation** hinders authentic feedback, affecting the visibility of small businesses like theirs. (1 reviews) ## SmartCustomer Reviews ### 1. The Only Review-Capture Tool That Works with Our Rewards System **Rating:** 4.5/5.0 stars **Reviewed by:** ronald w. | E-commerce coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about SmartCustomer?** This is the only review-capture system that works with our rewards system. **What do you dislike about SmartCustomer?** It has a bit of a learning curve, but the customer support staff is great, and their reps really help you through it. **What problems is SmartCustomer solving and how is that benefiting you?** Collecting reviews and pushing information to multiple review platforms. ### 2. Fair Review Management with Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about SmartCustomer?** Great customer service and account management. A better review management process than most other players in the field - they're actually fair. Not owned by some large conglomerate that will continue to jack up prices every year while adding features you don't need. **What do you dislike about SmartCustomer?** What i used to dislike, they've addressed, so not much to dislike at this point. **What problems is SmartCustomer solving and how is that benefiting you?** Maintaining our customer service reputation out there in an independent , trustworthy manner. ### 3. Very Helpful Review Distribution System That Works Very Well **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew F. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about SmartCustomer?** Very helpful review distribution system. This enables pointing customers toward other systems. **What do you dislike about SmartCustomer?** nothing, it works very well. it would be nice if the LLM's recognized the validity of smartcustomer reviews more. **What problems is SmartCustomer solving and how is that benefiting you?** i'm not sure that i can answer this ### 4. Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about SmartCustomer?** When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselves floundering when we attempted to collect reviews. Immediately we assumed it was not us but site jabber that was the cause of our lackluster rating. Of course after getting into contact with site jabber we learned we were going about the process all wrong as none of our reviews were coming in verified as real customer experiences nor were we giving our clients a clear path to be able to share their experiences they've had with us via our instructions. After a quick meeting with the staff over at site jabber, we instantly saw a massive increase in our review flow as well as our star rating. They make things easy to use, intuitive and readily available for your business needs, and should you still need some assistance for anything more in depth, or just hope for some advice on getting your company the feedback it deserves, site jabber has proven to me time and time again, that it is 100% the review solution that can help you get there. Since that time Site jabber has been integrated as a daily tool for our customer service team, and due to its swift, straight forward implementation, we continue to see positive and constructive criticism flowing in as a result. I have personally recommended site jabber to a few industry friends because of my personal experiences with the platform, and can't see myself doing any differently anytime soon. **What do you dislike about SmartCustomer?** The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciting reviews doesn't have a necessarily negative affect ton my business or its image, making it easier and or more streamlined for unsolicited natural reviews from a customer perspective could only have a positive affect in my mind. The robust moderation system included with site jabber can and does prevent spam/ fraudulent reviews from coming through so allowing customers to give testimonials without prompting would help smaller businesses like my own quite a lot. **What problems is SmartCustomer solving and how is that benefiting you?** Site jabber provides a safe place to leave honest and realistic accounts of there experiences on a public platform to freely inform other potential customers of the good and bad without fear of a negative reaction. As a business working in ecommerce this is incredibly important as we ourselves are always looking to improve and hear back from our loyal customer base. We have been able to identify an incredible amount of issues we would have never even thought of throughout our users experience due to the ease of communication and the ability the customers have to specify where the root of the issue comes from using site jabbers built in tools. ### 5. Cost Effective Customer Review Management **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen E. | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about SmartCustomer?** The services offered meet our needs at a reasonable price. Product reviews in addition to company reviews, integrations with our Shopify ecommerce store, active review requests, and easy sharing of reviews all add to the list of what Sitejabber does right. Good customer relations and technical support back up the value of doing business with them. **What do you dislike about SmartCustomer?** Many service options involve an additional fee. Product reviews are separate from company reviews, and sharind reviews on multiple platforms is an extra cost, as well. We like that they have these options, but sometimes having to pay extra for the next step means putting off that step. Still, it may end up making the platform affordable when you can't pay for everything, but you can pick and choose what is most important. **What problems is SmartCustomer solving and how is that benefiting you?** Sitejabber provides an independent review platform so customers can have confidence that we're not manipulating the review data. In that vein, they also provide a way for online search platforms to verify reviews and include our review status in search results. They also provide an easy way to actively request reviews rather than simply putting up a button and hoping customers will click on it. They integrate with our Shopify store to show product reviews on product pages, always keeping up to date with new reviews left, and they notify us if a review is neutral or negative so that we can follow up and hopefully save a customer relationship in addition to avoiding negative impacts to our reputation. Sitejabber offers new ways to gather, display, and share both company and product reviews so that we remain relevant and viable in today's competitive climate. ### 6. Very helpful platform and staff **Rating:** 4.5/5.0 stars **Reviewed by:** Niko G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about SmartCustomer?** Sitejabber has been an invaluable resource for our business, and I must commend their exceptional customer success team for their outstanding support. Recently, we had the pleasure of working closely with one of their managers, and the experience was nothing short of fantastic. Their manager went above and beyond to assist us in driving more traffic to our website through effective strategies tailored to our needs. Moreover, they provided invaluable feedback on how to enhance our review collection process and elevate our score on the platform. Their expertise and guidance were instrumental in helping us navigate the intricacies of online reputation management, ultimately leading to tangible results for our business. Thanks to Sitejabber's proactive approach and the dedication of their customer success team, we've been able to significantly improve our online presence and build trust with our customers. Overall, I highly recommend Sitejabber to any business looking to boost their online reputation and enhance customer engagement. With their exceptional service and knowledgeable team, you can expect nothing but the best in terms of support and results. **What do you dislike about SmartCustomer?** So far, there are no complaints regarding the platform itself. **What problems is SmartCustomer solving and how is that benefiting you?** Sitejabber excels in making the process of following up on reviews, requesting additional information, and resolving customer issues incredibly seamless and efficient. Their platform provides robust tools that enable businesses to communicate directly with reviewers, allowing for swift and personalized responses to address any concerns or inquiries. Moreover, Sitejabber's proactive approach to handling reported reviews showcases their commitment to maintaining a fair and objective platform. They thoroughly investigate reported reviews, ensuring that each case is evaluated impartially and in accordance with their guidelines. This proactive stance not only fosters transparency but also helps businesses maintain their integrity and credibility on the platform. Overall, Sitejabber's user-friendly interface, coupled with their proactive and objective approach to managing reviews, makes it a standout choice for businesses seeking to effectively engage with customers and uphold their online reputation. ### 7. Easy Review Collection and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dana Lynn T. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about SmartCustomer?** The customized feedback link that we can give to our customers makes it easy for them to leave us reviews and shows the review as a "Verified Purchase" so people know these are real reviews from actual customers and not fake. Also, their customer support is great. Our account Manager Christina has been an invaluable source of information on how to get more reviews. **What do you dislike about SmartCustomer?** No real downsides. I wish it was as well recognized as some of the other review sites. But I believe it is gaining traction and will be the go-to review site for people in the future. **What problems is SmartCustomer solving and how is that benefiting you?** Sitejabber is helping us increase our customer base by providing social proof that we have a great product. In our industry where people have been using the same software for years, it's letting potential customers feel confident in making the decision to switch. ### 8. Sitejabber has been a very successful partnership for our team! **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria E. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about SmartCustomer?** The conversion rate for reviews is really impressive, not just on the Sitejabber platform, but on others using the distribution tool as well! The platform makes it incredibly easy for us to manage our review invites and responses all in one place. It's a great one stop shop for a great price! **What do you dislike about SmartCustomer?** No major complaints! The only thing that would make things a tad easier is to have the ability to update a few things ourselves on the back end without having to reach out, but completely understand the need for the SJ team to be involved and they are always very responsive and helpful! **What problems is SmartCustomer solving and how is that benefiting you?** Sitejabber has allowed us to boost our review solicitation conversion rates. Prior to our partnership, we managed our reviews program internally in a very manual way and this has made things much more efficient and successful. ### 9. Very handy site with everything super clear in the interface **Rating:** 4.0/5.0 stars **Reviewed by:** Rina P. | Senior Copywriter, Writing and Editing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about SmartCustomer?** The site has TONS of cute features, and analytics and everything, and at the same time it requires ZERO time for learning it. Everything is super obvious. Also, one of those [rare] companies whose email marketing is not bothering but is useful and interesting. **What do you dislike about SmartCustomer?** Not a dislike, technically speaking, but this site might be not for every product/market. It targets rather specific market audience, thus, some sites get thousands of reviews, while others have zero reviews for years. It is somewhat of a lucky guess. **What problems is SmartCustomer solving and how is that benefiting you?** Quick and efficient responses to complaints. ### 10. A Very Underrated Review Site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about SmartCustomer?** They offered the most features at a reasonable price as well as flexability within the platform **What do you dislike about SmartCustomer?** I wish SiteJabber was better known so that the general public could see it as a true contender to sites like TrustPilot. **What problems is SmartCustomer solving and how is that benefiting you?** It allowed us to have more control over which Members receive a review request as well as allowed us to funnel those requests to other competing sites like TrustPilot. ## SmartCustomer Discussions - [Is Sitejabber free?](https://www.g2.com/discussions/is-sitejabber-free) - 1 comment - [Is Sitejabber a legitimate site?](https://www.g2.com/discussions/is-sitejabber-a-legitimate-site) - 1 comment - [View SmartCustomer pricing details and edition comparison](https://www.g2.com/products/sitejabber/reviews/sitejabber-review-5255135?section=pricing&secure%5Bexpires_at%5D=2026-07-11+16%3A08%3A53+-0500&secure%5Bsession_id%5D=6f66d94c-0c18-42d6-bb27-410415fd195d&secure%5Btoken%5D=b5d3a2524e07c5c5add31024c7507565cd2293e9bce67a2be780873361dc4078&format=llm_user) ## SmartCustomer Integrations - [TrueLoyal](https://www.g2.com/products/trueloyal/reviews) ## SmartCustomer Features **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Reporting** - Revenue Reporting - Dashboard **Media Monitoring** - Social Media Management - Digital Media Monitoring **Use Cases** - E-commerce - Retail - Customer Service **Administration** - Incentives - Syndication - Insights - Content - Sampling **In-House Management** - Employee Performance - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top SmartCustomer Alternatives - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - 3.4/5.0 (252 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (643 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews)