[ SmartCu... Reviews ](https://www.g2.com/products/smartcustomer/reviews) [ SmartCu... Reviews ](https://www.g2.com/products/smartcustomer/reviews) # SmartCustomer Pricing Overview [Editedit](https://my.g2.com/smartcustomer/pricings) ## SmartCustomer Pricing Key Insights Last updated on Jul 28, 2026 * * * SmartCustomer offers **4 pricing editions** , with pricing details available directly from the vendor. A free trial of **SmartCustomer** is not available. Review the SmartCustomer pricing table below to determine which features best align with your requirements. Contact **SmartCustomer** directly to purchase the software. * * * Liftoff — Contact Us Accelerate — Contact Us Ascend — Contact Us Custom Plan — Contact Us Rated 4.4 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Liftoff Contact Us Basic review sourcing capabilities for the budget-minded. - Enhanced review management - 500 monthly review requests - Review verification - Review collection widgets - Google Seller Ratings integration - Review aggregation - Customize your profile page - Downloadable marketing assets Show More Accelerate Contact Us All the essentials for company reviews at lower volumes. - Everything in Liftoff - 1,000 monthly review requests - Feedback link - Advanced review surveys - Review distribution - Review showcasing widgets and customization - Advanced profile page customization - Ad removal Show More Ascend Contact Us The full suite of review management tools – best for most businesses. - Everything in Liftoff and Accelerate - 2,000 monthly review requests - Custom review surveys - Video testimonials - Review analytics - Competitive intelligence - NPS - Custom questions - API Show More Custom Plan Contact Us - For brands that need flexibility. Get a plan tailored to your specific workflow, review needs, and product volumes. Whether you need to scale your strategy across complex ecosystems or integrate deeply with existing tech stacks, this plan provides the unrestricted freedom to build a review management engine that fits your business. Show More Elevate your online presence by collecting, monitoring, and sharing brand and product reviews. Pricing information for SmartCustomer is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase SmartCustomer must be conducted with the seller. SmartCustomer offers flexible solutions for brands of every size. Pricing information was last updated on February 27, 2026 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 13 months ### Average Discount 6% ### Perceived Cost $$$$$ ## SmartCustomer Pricing FAQs Generated using AI Is SmartCustomer free, or does it offer a free trial? No. According to G2 data, SmartCustomer does not offer a free plan or free trial. Users need to purchase a paid plan to access the product. Visit the seller's official pricing page for current pricing details and plan options. How much does SmartCustomer cost in 2026? Pricing details for SmartCustomer are not publicly listed. Users should visit the SmartCustomer's official pricing page or contact the vendor directly for current pricing information. Who is SmartCustomer pricing best suited for? SmartCustomer's pricing is best suited for small businesses and mid-market companies, which represent the dominant reviewer segments on G2. G2 reviewers from retail, automotive, health and wellness, and marketing and advertising at the small-business level gravitate toward entry-level tiers for verified review collection and Google visibility. Mid-market reviewers in e-learning, IT services, and leisure and travel cite review distribution and analytics as justification for Ascend-tier investment. G2 reviews of SmartCustomer suggest the Ascend plan fits most growing businesses needing a full reputation management suite, while the Custom Plan targets enterprise brands with complex integrations, high review volumes, or multi-product ecosystems requiring tailored workflows. What are the key differences between the free and paid versions of SmartCustomer? SmartCustomer's pricing structure on G2 shows no free tier; the entry-level Liftoff plan covers basic review management, 500 monthly review requests, Google Seller Ratings integration, and review collection widgets. SmartCustomer's higher tiers unlock meaningful upgrades: Accelerate adds feedback links, advanced surveys, review distribution, and ad removal at 1,000 monthly requests; Ascend adds video testimonials, NPS, competitive intelligence, API access, and custom surveys at 2,000 requests. G2 reviewers specifically call out review distribution and advanced customization as key upgrade drivers. A Custom Plan exists for enterprise-scale needs. All tiers require contacting the vendor for pricing. Is SmartCustomer considered good value for its pricing? G2 reviewers broadly regard SmartCustomer as good value, with a 4.5/5 average rating and recurring praise for competitive pricing relative to feature depth. Multiple G2 users in retail, automotive, and marketing cite SmartCustomer's pricing as more reasonable than TrustPilot and similar platforms. The review distribution feature, verified review collection, and Google Seller Ratings integration are frequently highlighted as high-value differentiators. However, G2 reviews of SmartCustomer from small businesses flag that add-ons like review distribution and product reviews carry extra fees, making full-suite costs prohibitive for very small operators. Overall, SmartCustomer's pricing delivers strong ROI for mid-market buyers but requires budget scrutiny at the small-business level. ## Top-Rated Alternatives [ ![Trustpilot](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Trustpilot") Trustpilot 3.4/5(263) ](https://www.g2.com/products/trustpilot/reviews) [ ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io") Reviews.io 4.8/5(652) ](https://www.g2.com/products/reviews-io/reviews) [ ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice") Bazaarvoice 4.2/5(809) ](https://www.g2.com/products/bazaarvoice/reviews) [ View All Alternatives ](https://www.g2.com/products/smartcustomer/competitors/alternatives) ## SmartCustomer Alternatives Pricing The following is a quick overview of editions offered by other [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) | Product | Price | Features | | --- | --- | --- | | ![Trustpilot](https://images.g2crowd.com/uploads/product/image/small_square/small_square_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png)[Trustpilot](https://www.g2.com/products/trustpilot/reviews) Plus plan | Starting at $299.00 | Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools. 8 widgets 3 User logins 200 monthly invitations Ad-free profile on Trustpilot.com Customize your profile page Competitor module Social media sharing tools Downloadable marketing assets | | ![Reviews.io](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d0cd1b70034667ce9659a6bd9ca996a4/reviews-io.png)[Reviews.io](https://www.g2.com/products/reviews-io/reviews) Essentials | $29.00300 Review Invites Per Month | Build trust & drive conversions, it's easier than ever to get started. Product & Company Reviews Photo & Video Reviews Automated Review Collection Dynamic Link Klaviyo Integration Review Replies Profanity Filter Review Auto-language Tagging Multi-language Management | | ![Podium](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8adaf9cae4d6226e062076492066232e/podium.png)[Podium](https://www.g2.com/products/podium/reviews) Core | Contact UsPer Month | With essential AI features, respond to and convert more leads faster. Consolidated Lead Conversion Platform Review Management with AI Reponses Basic Automations Basic Reporting Basic Customization Options Podium Mobile App 200+ Integrations with Integration Support Phone Systems Add-on Available Dedicated Customer Success Manager Chat, Phone, and Email Support 1-on-1 Personalized Onboarding | Various alternatives pricing & plans Pricing information for the above various SmartCustomer alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## SmartCustomer Pricing Reviews (1) ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 6/2/2026 "Fair Review Management with Great Customer Service" 5/5 What do you like best about SmartCustomer? Great customer service and account management. A better review management process than most other players in the field - they're actually fair. Not owned by some large conglomerate that will continue to jack up prices every year while adding features you don't need. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? What i used to dislike, they've addressed, so not much to dislike at this point. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Maintaining our customer service reputation out there in an independent , trustworthy manner. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SmartCustomer Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Product Avatar Image") Trustpilot 3.4/5(263) [ Compare Now ](https://www.g2.com/compare/smartcustomer-vs-trustpilot) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6c23a40ae3474032fad719a5ba2cdddf/shopper-approved.png "Product Avatar Image") Shopper Approved 4.7/5(239) [ Compare Now ](https://www.g2.com/compare/shopper-approved-vs-smartcustomer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d0cd1b70034667ce9659a6bd9ca996a4/reviews-io.png "Product Avatar Image") Reviews.io 4.8/5(652) [ Compare Now ](https://www.g2.com/compare/reviews-io-vs-smartcustomer) ##### Categories on G2 [Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[Review Management](https://www.g2.com/categories/review-management-software) ##### Explore More [Which virtual desktop infrastructure (VDI) platforms have the best user reviews for ease of adoption with non-technical teams?](https://www.g2.com/discussions/which-virtual-desktop-infrastructure-vdi-platforms-have-the-best-user-reviews-for-ease-of-adoption-with-non-technical-teams)[What insurance rating tools integrate with agency management systems to avoid rekeying data?](https://www.g2.com/discussions/what-insurance-rating-tools-integrate-with-agency-management-systems-to-avoid-rekeying-data)[What are the best wide column database use cases for IoT platforms that need to handle real-time analytics reliably at scale?](https://www.g2.com/discussions/what-are-the-best-wide-column-database-use-cases-for-iot-platforms-that-need-to-handle-real-time-analytics-reliably-at-scale) [Leading webinar services for startups](https://www.g2.com/discussions/leading-webinar-services-for-startups)[What are the most trusted field sales software by sales managers at retail based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-field-sales-software-by-sales-managers-at-retail-based-on-user-reviews)[Pros and Cons Details](https://www.g2.com/products/smartcustomer/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)