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At a Glance
Market Segments
Small-Business (75.5% of reviews)
Small-Business (59.7% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
No pricing available
Paychex
Star Rating
(1,629)4.1 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexTriNet
Star Rating
(752)4.0 out of 5
Market Segments
Small-Business (59.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TriNetSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Paychex excels in Direct Deposit with a score of 9.4, while TriNet follows closely with 9.3. Reviewers appreciate the seamless and timely processing of payroll, which is crucial for small businesses.
- Reviewers mention that Paychex's Expense Management feature scores 7.8, significantly outperforming TriNet's 6.4. Users highlight the ease of creating expense reports in Paychex, which they find more intuitive and user-friendly.
- G2 users say that Paychex's Quality of Support is rated at 8.4, compared to TriNet's 7.9. Many reviewers appreciate the responsiveness and helpfulness of Paychex's support team, which they feel is vital for resolving issues quickly.
- Users on G2 report that Paychex's Ease of Use is rated at 8.5, while TriNet scores 8.2. Reviewers mention that Paychex's interface is more straightforward, making it easier for new users to navigate the software.
- Reviewers mention that Paychex's Compliance feature scores 8.4, slightly ahead of TriNet's 8.3. Users appreciate the proactive compliance updates provided by Paychex, which help them stay informed about changing regulations.
- Users say that Paychex's Payroll Entry feature is rated at 8.7, matching TriNet's score of 8.7. However, reviewers note that Paychex offers more robust options for customization, which they find beneficial for their specific payroll needs.
Pricing
Entry-Level Pricing
TriNet
No pricing availableFree Trial
Paychex
No trial information availableTriNet
No trial information availableRatings
Meets Requirements
8.7
1,304
8.4
650
Ease of Use
8.5
1,364
8.2
656
Ease of Setup
8.3
974
8.0
407
Ease of Admin
8.5
954
8.3
448
Quality of Support
8.3
1,257
8.0
605
Has the product been a good partner in doing business?
8.5
953
8.3
448
Product Direction (% positive)
7.5
1,281
7.2
644
Features by Category
Core HR
8.1
113
8.0
259
7.8
106
7.8
258
7.8
52
6.5
164
8.1
76
7.7
223
8.4
113
8.4
266
7.7
114
8.6
312
Generative AI
4.3
5
6.4
61
Platform
7.5
312
6.7
225
7.4
165
6.6
163
Feature Not Available
6.6
156
8.3
400
8.2
287
8.5
409
8.1
280
8.0
292
7.9
226
8.2
401
7.6
290
8.4
423
8.1
290
Expense Reports
8.4
40
|
Verified
8.1
127
8.2
32
|
Verified
7.4
90
Feature Not Available
7.3
90
8.1
26
|
Verified
8.1
113
8.8
37
|
Verified
8.6
113
Feature Not Available
8.1
52
7.4
19
|
Verified
6.6
20
Agentic AI - Expense Management
Not enough data
Not enough data
Not enough data
Not enough data
Travel Management
Feature Not Available
7.9
38
Feature Not Available
7.7
38
Feature Not Available
8.0
39
7.5
16
|
Verified
Feature Not Available
Client Invoicing
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.2
75
|
Verified
Feature Not Available
Mobile
7.6
25
|
Verified
8.4
100
7.5
21
|
Verified
8.1
78
Feature Not Available
7.7
40
Platform
Feature Not Available
Feature Not Available
7.8
24
|
Verified
6.9
19
Administration
8.5
26
|
Verified
Feature Not Available
Administration
8.0
135
|
Verified
7.4
111
7.9
137
|
Verified
7.3
110
8.1
141
|
Verified
7.7
108
7.9
131
|
Verified
7.8
110
8.3
199
|
Verified
8.1
131
Platform
8.2
217
|
Verified
7.4
137
7.7
99
|
Verified
6.4
94
6.9
35
7.0
84
8.2
208
|
Verified
7.9
137
8.0
149
|
Verified
7.8
114
7.5
76
|
Verified
6.4
82
Employee Self Service
8.6
850
|
Verified
8.6
412
|
Verified
8.0
544
|
Verified
8.3
399
|
Verified
8.3
528
|
Verified
8.2
308
|
Verified
Administration
8.7
854
|
Verified
8.7
383
|
Verified
7.9
560
|
Verified
7.8
324
|
Verified
9.3
929
|
Verified
9.3
407
|
Verified
8.5
405
|
Verified
7.6
237
|
Verified
8.9
778
|
Verified
8.8
363
|
Verified
8.7
562
|
Verified
8.0
221
|
Verified
8.6
454
|
Verified
8.5
299
|
Verified
9.1
780
|
Verified
8.5
309
|
Verified
9.1
829
|
Verified
8.7
328
|
Verified
Taxes
9.1
876
|
Verified
8.6
355
|
Verified
9.0
832
|
Verified
8.6
328
|
Verified
9.1
825
|
Verified
8.7
318
|
Verified
Integration
7.8
262
|
Verified
7.1
191
|
Verified
7.7
302
|
Verified
7.2
191
|
Verified
7.7
306
|
Verified
7.2
184
|
Verified
7.6
265
|
Verified
7.6
217
|
Verified
Platform
8.6
859
|
Verified
7.9
383
|
Verified
8.6
837
|
Verified
8.3
379
|
Verified
8.8
871
|
Verified
8.5
379
|
Verified
8.7
724
|
Verified
8.4
361
|
Verified
Benefits Administration Platform Features
8.2
233
Not enough data
8.0
196
Not enough data
7.0
112
Not enough data
8.3
172
Not enough data
8.5
190
Not enough data
8.3
225
Not enough data
8.4
210
Not enough data
7.9
152
Not enough data
Benefits Administration Platform Features
8.2
233
Not enough data
8.0
196
Not enough data
7.0
112
Not enough data
8.3
172
Not enough data
8.5
190
Not enough data
8.3
225
Not enough data
8.4
210
Not enough data
8.3
222
Not enough data
7.9
152
Not enough data
7.6
102
Not enough data
5.8
19
Not enough data
6.7
23
Not enough data
Generative AI
6.2
14
Not enough data
6.1
14
Not enough data
6.2
14
Not enough data
Platform
7.5
312
6.7
225
7.4
165
6.6
163
Feature Not Available
6.6
156
8.3
400
8.2
287
8.5
409
8.1
280
8.0
292
7.9
226
8.2
401
7.6
290
8.4
423
8.1
290
Compliance
6.7
10
8.2
160
6.7
8
7.4
104
6.7
10
7.8
120
Platform
6.5
9
8.0
162
7.0
9
7.7
149
7.3
8
8.3
167
Support
6.2
10
7.8
153
7.0
9
7.8
159
6.9
8
7.5
144
7.2
10
7.9
146
6.9
12
7.7
146
6.5
12
7.8
181
6.5
11
7.9
171
Automation
7.3
25
Not enough data
Logistics
7.9
30
Not enough data
7.5
27
Not enough data
6.7
25
Not enough data
Management
6.5
19
Not enough data
7.4
20
Not enough data
7.7
25
Not enough data
8.0
30
Not enough data
8.1
30
Not enough data
8.4
31
Not enough data
7.6
28
Not enough data
Monitoring
7.6
25
Not enough data
7.6
26
Not enough data
7.1
26
Not enough data
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
6.8
21
Not enough data
6.6
50
Not enough data
7.6
22
|
Verified
Not enough data
Platform
7.5
312
6.7
225
7.4
165
6.6
163
Feature Not Available
6.6
156
8.3
400
8.2
287
8.5
409
8.1
280
8.0
292
7.9
226
8.2
401
7.6
290
8.4
423
8.1
290
Background Check Administration
8.0
21
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
Background Check Data
7.8
9
Not enough data
6.9
7
Not enough data
7.8
9
Not enough data
Background Check Additional Functionality
6.7
8
Not enough data
6.5
8
Not enough data
5.2
7
Not enough data
AI Insight Check - Background Check
Not enough data
Not enough data
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Performance reviews
5.0
8
7.9
30
|
Verified
6.9
9
7.9
31
|
Verified
5.6
8
7.7
29
|
Verified
Goals
6.0
8
7.5
30
|
Verified
6.2
7
6.9
28
|
Verified
Feedback
6.5
9
7.8
31
|
Verified
6.5
8
7.4
31
6.5
8
7.3
28
6.0
7
7.1
29
Data
6.7
8
7.7
34
|
Verified
6.7
9
7.5
33
|
Verified
Agentic AI - Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Reports
6.8
11
Not enough data
6.9
12
Not enough data
6.8
12
Not enough data
8.2
12
Not enough data
Cleaning
6.4
13
Not enough data
7.6
11
Not enough data
8.0
11
Not enough data
Generative AI
7.0
9
Not enough data
6.9
9
Not enough data
5.7
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Onboarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
8.0
106
Not enough data
8.2
114
Not enough data
8.2
95
Not enough data
7.6
47
Not enough data
7.0
46
Not enough data
7.1
45
Not enough data
Platform Additional Functionality
8.4
130
Not enough data
7.5
52
Not enough data
7.9
61
Not enough data
7.8
83
Not enough data
7.9
101
Not enough data
Platform Data
7.7
57
Not enough data
7.9
78
Not enough data
7.6
64
Not enough data
Platform
7.5
312
6.7
225
7.4
165
6.6
163
Feature Not Available
6.6
156
8.3
400
8.2
287
8.5
409
8.1
280
8.0
292
7.9
226
8.2
401
7.6
290
8.4
423
8.1
290
Recruiting and Onboarding
6.6
50
Not enough data
8.3
117
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Corporate Learning Management Systems
Not enough data
Not enough data
Not enough data
Not enough data
Intermediate GEP features
Not enough data
6.4
6
Not enough data
6.4
6
Other GEP Features
Not enough data
6.9
6
Not enough data
6.4
6
Not enough data
5.8
6
Time Tracking
8.3
218
7.8
115
8.4
132
7.3
94
8.4
95
7.3
76
Client Invoicing
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.2
75
|
Verified
Feature Not Available
Mobile Time Tracking
8.3
151
7.8
104
Administration
8.0
135
|
Verified
7.4
111
7.9
137
|
Verified
7.3
110
8.1
141
|
Verified
7.7
108
7.9
131
|
Verified
7.8
110
8.3
199
|
Verified
8.1
131
Platform
8.2
217
|
Verified
7.4
137
7.7
99
|
Verified
6.4
94
6.9
35
7.0
84
8.2
208
|
Verified
7.9
137
8.0
149
|
Verified
7.8
114
7.5
76
|
Verified
6.4
82
Platform
7.5
312
6.7
225
7.4
165
6.6
163
Feature Not Available
6.6
156
8.3
400
8.2
287
8.5
409
8.1
280
8.0
292
7.9
226
8.2
401
7.6
290
8.4
423
8.1
290
Platform
7.5
312
6.7
225
7.4
165
6.6
163
Feature Not Available
6.6
156
8.3
400
8.2
287
8.5
409
8.1
280
8.0
292
7.9
226
8.2
401
7.6
290
8.4
423
8.1
290
Workforce Management Platform Features
8.8
31
Not enough data
8.0
27
Not enough data
8.6
68
Not enough data
8.4
67
Not enough data
8.4
29
Not enough data
Feature Not Available
Not enough data
8.8
41
Not enough data
9.0
59
Not enough data
7.7
27
Not enough data
8.2
38
Not enough data
Platform
7.5
312
6.7
225
7.4
165
6.6
163
Feature Not Available
6.6
156
8.3
400
8.2
287
8.5
409
8.1
280
8.0
292
7.9
226
8.2
401
7.6
290
8.4
423
8.1
290
Categories
Categories
Shared Categories
Paychex and TriNet are categorized as Payroll, PEO Providers, Core HR, Performance Management, Time Tracking, and Expense Management
Reviews
Reviewers' Company Size
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TriNet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
7.0%
Construction
6.2%
Hospital & Health Care
4.7%
Real Estate
4.0%
Retail
3.9%
Other
74.2%
Information Technology and Services
12.0%
Computer Software
11.9%
Non-Profit Organization Management
6.0%
Financial Services
5.9%
Marketing and Advertising
4.1%
Other
60.2%
Discussions
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
Could you gear the instructions to the CLIENT instead of the PayChex representative?
2 Comments
EG
Paychex provided a printout that we give to employees that tells them how to set up their accounts. When I set up the company's online account a few years...Read more
Process of finalizing a payroll.
4 Comments
CS
Before submitting a payroll. I recommend you print the grid as entered... and ensure you have the totals saved. We do this via excel. The next step is...Read more
Why is working with a Professional Employer Organization beneficial?
3 Comments
CS
For a smaller company they offer better health care solutions and pricing. However, I believe their lack of knowledge of payroll rules and their antiquated...Read more
What customer support does TriNet have to offer?
3 Comments
CS
TriNet discontinued their client representative program in 2020 or early 2021.
TriNet offers phone support (expect long wait times to reach a live...Read more
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