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Compare OPINATOR and Qualtrics Customer Experience 
Featured Products
At a Glance
Market Segments
Enterprise (58.3% of reviews)
Enterprise (51.6% of reviews)
Entry-Level Pricing
Get In Touch Custom License
Contact Us
OPINATOR
Star Rating
(13)4.8 out of 5
Market Segments
Enterprise (58.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Get In Touch Custom License
Learn more about OPINATORQualtrics Customer Experience
Star Rating
(747)4.3 out of 5
Market Segments
Enterprise (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualtrics Customer Experience excels in providing a comprehensive platform for capturing customer feedback across various channels. Users appreciate its ability to consolidate data from emails, surveys, SMS, websites, and social media, making it easier to derive actionable insights through its intuitive dashboards.
- Users say OPINATOR stands out for its exceptional support and flexibility. Reviewers highlight the close relationship with the support team and the platform's adaptability, which they find crucial for managing their Experience Management projects effectively.
- According to verified reviews, Qualtrics Customer Experience has a more extensive user base, reflected in its higher total number of reviews. This suggests a broader range of experiences, which can provide potential buyers with more insights into the product's performance in diverse scenarios.
- Reviewers mention that OPINATOR offers a user-friendly experience, particularly in terms of setup and administration. Users have noted that the platform's ease of use and quick implementation process significantly enhance their day-to-day operations, allowing them to focus more on customer experience rather than technical hurdles.
- G2 reviewers highlight that while Qualtrics Customer Experience has a solid reputation for its analytical capabilities, some users feel it could improve in terms of customization options. They appreciate the variety of ways to achieve similar outcomes but desire even more flexibility in tailoring the platform to their specific needs.
- Users report that OPINATOR's design capabilities and agility are key strengths, making it a favorite among those who prioritize aesthetics and functionality in their Experience Management solutions. This focus on design, combined with a commitment to staying current with industry trends, has garnered positive feedback from long-term users.
Pricing
Entry-Level Pricing
OPINATOR
Project-Based
Get In Touch
Custom License
OPINATOR is self-manageable and offers a predictable and flexible pricing model based on flat rates. Project details and scoping needs to be discussed and agreed with both parties involved to get a projection of costs
- Customer Experience Management (CXM)
- Customer Feedback Management (CFM)
- Voice Of The Customer (VoC)
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
OPINATOR
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
9.6
8
8.6
601
Ease of Use
9.6
8
8.4
604
Ease of Setup
9.7
6
7.6
361
Ease of Admin
10.0
6
8.0
350
Quality of Support
9.8
8
8.5
568
Has the product been a good partner in doing business?
9.7
6
8.5
342
Product Direction (% positive)
10.0
8
8.6
578
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.6
8
9.1
112
9.3
7
8.9
109
8.3
6
8.8
106
Not enough data
7.7
61
Customization
9.8
7
8.4
95
9.8
7
8.4
102
9.8
8
8.6
95
9.5
7
8.4
92
Generative AI
Not enough data
8.3
11
Not enough data
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
93
Not enough data
8.6
100
Not enough data
8.3
119
Feedback Analysis
Not enough data
8.3
103
Not enough data
8.4
105
Not enough data
8.7
104
Feedback Sources
Not enough data
8.3
95
Not enough data
9.1
122
Not enough data
8.5
83
Not enough data
8.7
86
Generative AI
Not enough data
7.7
10
Not enough data
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
46
Not enough data
9.2
46
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
47
Not enough data
8.8
47
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
OPINATOR and Qualtrics Customer Experience are categorized as Experience Management
Unique Categories
OPINATOR has no unique categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
OPINATOR
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Banking
50.0%
Retail
8.3%
Oil & Energy
8.3%
Market Research
8.3%
Hospital & Health Care
8.3%
Other
16.7%
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.3%
Other
66.9%
Alternatives
Discussions
OPINATOR has no discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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