OPINATOR® – The New Experience Management: Emotional, Personalized, and Monetizable. OPINATOR brings the human touch to Customer Experience, enabling you to boost response rates in VoC, NPS and CX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand. OPINATOR’s Predictive and Text Analytics capabilities, Case Management & Closed-Loop System, and Role-Based Dashboards enable you to act instantly on feedback and reduce points of customer effort. Furthermore, OPINATOR includes a set of revenue-generating modules to help you drive a direct ROI from your CX program. OPINATOR is a context-driven communication tool designed to create two-way interactions in various channels between businesses and customers or employees. Among OPINATOR's feedback collection methods and channels are the following: - Push and Pull Web interactions. - Web tagging. - Email. - Text messages (SMS). - WhatsApp. - In-app feedback. - Mobile App push notifications. - Social media: Facebook, Twitter, Linked-In, etc. - Chatbots. - Physical Point-of-Presence: QR Codes, NFC, etc. - Digital Devices Touch/touchless Tablets, button devices, touchless button devices. - IVR systems. - APIs, file exchange, and web services for the integration of external sources of feedback. - Voice feedback. - Multimedia (audio/video/photos).