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At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (77.9% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Omnichat
Star Rating
(26)4.5 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OmnichatWati
Star Rating
(447)4.6 out of 5
Market Segments
Small-Business (77.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that WATI excels in WhatsApp Marketing features, particularly with its high ratings for Bulk WhatsApp Messaging (9.6) and Conversational Messaging (9.6), which reviewers mention significantly enhance their customer engagement strategies.
- Reviewers mention that Omnichat shines in its multi-channel coverage, scoring 9.0, which allows businesses to effectively reach customers across various platforms, a feature that users on G2 find essential for comprehensive marketing efforts.
- G2 users highlight WATI's superior ease of use (9.1) and ease of setup (8.9), with many reviewers saying that the intuitive interface and straightforward onboarding process make it a preferred choice for small businesses.
- Users say that Omnichat's quality of support (9.5) is a standout feature, with many reviewers praising the responsiveness and helpfulness of the support team, which they find crucial for resolving issues quickly.
- Reviewers mention that WATI's customization options for messaging (8.5) allow for tailored communication strategies, which users report leads to better customer satisfaction and engagement.
- Users on G2 report that while both platforms offer good analytics, Omnichat's reporting capabilities (8.1) provide deeper insights into customer behavior, which many reviewers find beneficial for refining marketing strategies.
Pricing
Entry-Level Pricing
Omnichat
No pricing availableWati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
Omnichat
No trial information availableWati
Free Trial is available
Ratings
Meets Requirements
8.9
18
8.9
345
Ease of Use
8.8
20
9.2
354
Ease of Setup
8.3
13
8.9
316
Ease of Admin
8.8
11
9.1
266
Quality of Support
9.5
18
8.6
338
Has the product been a good partner in doing business?
8.9
11
9.1
262
Product Direction (% positive)
8.8
19
9.3
326
Features by Category
Messenger
7.0
14
Not enough data
6.3
14
Not enough data
8.9
14
Not enough data
8.1
14
Not enough data
Channels
8.1
8
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.6
7
Not enough data
7.4
7
Not enough data
Customers
7.4
7
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
7.6
7
Not enough data
8.8
7
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Multichannel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.9
6
Not enough data
6.7
6
Not enough data
6.7
6
Not enough data
7.5
6
Not enough data
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
15
Feature Not Available
7.9
15
Feature Not Available
6.9
14
Feature Not Available
Design
8.5
11
8.7
152
8.3
10
7.9
152
8.3
10
8.6
164
8.1
9
8.4
152
7.6
9
8.7
154
Generative AI
7.6
9
Feature Not Available
7.2
9
Feature Not Available
Functionality
Not enough data
8.8
128
Not enough data
8.5
116
Not enough data
8.5
113
Support
Not enough data
8.6
119
Not enough data
8.3
114
Not enough data
8.6
126
Responses
7.8
9
8.6
170
9.0
8
8.8
167
8.5
8
8.6
164
8.1
8
8.6
159
7.1
7
8.5
153
Platform
9.2
8
8.7
162
8.3
9
8.7
139
8.7
9
8.4
159
8.1
9
8.0
158
6.9
8
Feature Not Available
8.0
9
8.7
149
8.5
8
8.6
150
Generative AI
6.7
11
7.3
95
6.7
10
Feature Not Available
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Content
Not enough data
Not enough data
Not enough data
Not enough data
7.3(won by default)
5
Not enough data
7.3(won by default)
5
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
7.2(won by default)
6
Not enough data
7.5(won by default)
6
Not enough data
6.1(won by default)
6
Not enough data
7.3(won by default)
5
Not enough data
Analytics
7.4(won by default)
7
Not enough data
6.9(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Generative AI
6.2
7
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
Communication
9.1
9
Not enough data
8.7
9
Not enough data
6.9
9
Not enough data
7.8
9
Not enough data
6.9
9
Not enough data
Internal Use
6.9
8
Not enough data
7.3
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
7.1
8
Not enough data
7.1
8
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.3
55
Not enough data
8.5
56
Not enough data
8.5
54
Channels
Not enough data
Feature Not Available
Not enough data
8.4
56
Not enough data
8.6
58
Not enough data
7.7
50
Not enough data
8.5
51
Insight
Not enough data
8.0
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
86
Not enough data
9.3
86
Not enough data
9.2
84
Not enough data
9.0
84
Not enough data
9.1
84
Not enough data
9.2
85
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.8
81
Not enough data
9.1
80
Not enough data
8.6
76
Not enough data
8.8
77
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
9.7
6
Not enough data
5.6
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
6.1
6
Not enough data
Categories
Categories
Shared Categories
Omnichat and Wati are categorized as Chatbots and Customer Communications Management
Unique Categories
Omnichat is categorized as Omnichannel Commerce, E-Commerce Personalization, Conversational Marketing, Social Commerce Platforms, and Live Chat
Wati is categorized as Communication Platform as a Service (CPaaS), Proactive Notification, Social Customer Service, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Omnichat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
38.5%
Apparel & Fashion
15.4%
Primary/Secondary Education
3.8%
Non-Profit Organization Management
3.8%
Music
3.8%
Other
34.6%
Education Management
10.1%
Information Technology and Services
7.4%
Retail
6.6%
Marketing and Advertising
6.1%
Health, Wellness and Fitness
5.9%
Other
63.9%
Discussions
Omnichat has no discussions with answers
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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