Introducing G2.ai, the future of software buying.Try now
Compare Omnichat and Wati 
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Omnichat
Star Rating
(26)4.5 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OmnichatWati
Star Rating
(452)4.6 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Wati excels in user experience, with many praising its simple interface that facilitates quick communication on platforms like WhatsApp. Users appreciate how this design enhances customer support efficiency.
- Users say that Wati's implementation process is notably straightforward, with recent feedback highlighting the clear guided steps during setup, making it accessible even for those less tech-savvy.
- Reviewers mention that while Omnichat is effective for managing multiple platforms in one place, it lacks the same level of user-friendliness as Wati, with some users finding it less intuitive for day-to-day operations.
- According to verified reviews, Wati has a significantly higher volume of recent feedback, indicating a more active user base and ongoing improvements, while Omnichat has not received any recent reviews, raising questions about its current user satisfaction.
- Users highlight that Wati's customer support is responsive and helpful, although Omnichat users have noted its support as prompt, Wati's overall quality of support is rated lower, suggesting room for improvement in that area.
- G2 reviewers indicate that Wati offers better customization options, allowing businesses to tailor their communications effectively, while Omnichat, although functional, has been noted for having fewer customization features, which may limit its adaptability for some users.
Pricing
Entry-Level Pricing
Omnichat
No pricing availableWati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
Omnichat
No trial information availableWati
Free Trial is available
Ratings
Meets Requirements
8.9
18
8.9
351
Ease of Use
8.8
20
9.2
360
Ease of Setup
8.3
13
9.0
322
Ease of Admin
8.8
11
9.1
270
Quality of Support
9.5
18
8.6
343
Has the product been a good partner in doing business?
8.9
11
9.1
266
Product Direction (% positive)
8.8
19
9.3
331
Features by Category
Messenger
7.0
14
Not enough data
6.3
14
Not enough data
8.9
14
Not enough data
8.1
14
Not enough data
Channels
8.1
8
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.6
7
Not enough data
7.4
7
Not enough data
Customers
7.4
7
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
7.6
7
Not enough data
8.8
7
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Multichannel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.9
6
Not enough data
6.7
6
Not enough data
6.7
6
Not enough data
7.5
6
Not enough data
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
15
Feature Not Available
7.9
15
Feature Not Available
6.9
14
Feature Not Available
Design
8.5
11
8.7
153
8.3
10
7.9
153
8.3
10
8.6
165
8.1
9
8.4
153
7.6
9
8.7
155
Generative AI
7.6
9
Feature Not Available
7.2
9
Feature Not Available
Functionality
Not enough data
8.8
130
Not enough data
8.6
118
Not enough data
8.5
114
Support
Not enough data
8.6
120
Not enough data
8.3
115
Not enough data
8.6
128
Responses
7.8
9
8.6
172
9.0
8
8.8
168
8.5
8
8.7
165
8.1
8
8.6
160
7.1
7
8.5
154
Platform
9.2
8
8.7
163
8.3
9
8.8
141
8.7
9
8.4
160
8.1
9
8.0
160
6.9
8
Feature Not Available
8.0
9
8.7
150
8.5
8
8.6
151
Generative AI
6.7
11
7.3
96
6.7
10
Feature Not Available
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Content
Not enough data
Not enough data
Not enough data
Not enough data
7.3(won by default)
5
Not enough data
7.3(won by default)
5
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
7.2(won by default)
6
Not enough data
7.5(won by default)
6
Not enough data
6.1(won by default)
6
Not enough data
7.3(won by default)
5
Not enough data
Analytics
7.4(won by default)
7
Not enough data
6.9(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Generative AI
6.2
7
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
Communication
9.1
9
Not enough data
8.7
9
Not enough data
6.9
9
Not enough data
7.8
9
Not enough data
6.9
9
Not enough data
Internal Use
6.9
8
Not enough data
7.3
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
7.1
8
Not enough data
7.1
8
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.3
55
Not enough data
8.5
56
Not enough data
8.5
54
Channels
Not enough data
Feature Not Available
Not enough data
8.4
56
Not enough data
8.6
59
Not enough data
7.7
50
Not enough data
8.5
51
Insight
Not enough data
8.0
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
89
Not enough data
9.4
90
Not enough data
9.2
87
Not enough data
9.0
86
Not enough data
9.1
86
Not enough data
9.2
88
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.9
83
Not enough data
9.1
83
Not enough data
8.6
78
Not enough data
8.8
80
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
9.7
6
Not enough data
5.6
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
6.1
6
Not enough data
Categories
Categories
Shared Categories
Omnichat and Wati are categorized as Chatbots and Customer Communications Management
Unique Categories
Omnichat is categorized as Omnichannel Commerce, E-Commerce Personalization, Conversational Marketing, Social Commerce Platforms, and Live Chat
Wati is categorized as Communication Platform as a Service (CPaaS), Proactive Notification, Social Customer Service, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Omnichat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
38.5%
Apparel & Fashion
15.4%
Primary/Secondary Education
3.8%
Non-Profit Organization Management
3.8%
Music
3.8%
Other
34.6%
Education Management
10.2%
Information Technology and Services
7.3%
Retail
6.5%
Marketing and Advertising
6.1%
Health, Wellness and Fitness
5.8%
Other
64.2%
Alternatives
Discussions
Omnichat has no discussions with answers
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
