# Omnichat vs Wati Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Wati excels in user experience, with many praising its **intuitive interface** and seamless integration with tools like HubSpot. Users find it particularly useful for managing WhatsApp conversations, allowing for organized handling of customer inquiries and order updates.
- **Users say** that Omnichat provides a solid solution for managing communications across multiple platforms, making it easy to track customer journeys. However, some users feel that it lacks the depth of features found in Wati, which may limit its effectiveness for more complex needs.
- **Reviewers mention** that Wati's implementation process is quick and straightforward, with many highlighting the **automation capabilities** that enhance support and sales workflows. This ease of setup is a significant advantage for small businesses looking to streamline operations.
- **According to verified reviews** , while Omnichat offers prompt customer support, Wati's support quality is noted to be slightly lower, with users expressing a desire for more comprehensive assistance when issues arise.
- **G2 reviewers highlight** that Wati's advanced features, such as **AI-assisted templates** and cohort management, provide a competitive edge in automating customer interactions. In contrast, Omnichat's feature set, while effective, may not cater to users seeking more sophisticated automation tools.
- **Users report** that Wati's overall satisfaction ratings are significantly higher, reflecting a more favorable perception among its user base. This is supported by a larger volume of recent reviews, indicating that Wati is consistently meeting user expectations compared to Omnichat.



| | Omnichat | Wati | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 26 | 490 | 
| **Largest Market Segment** | Small-Business (50.0% of reviews) | Small-Business (76.7% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Omnichat

Pros:
- Centralization (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Access Limitations (1 reviews)
- Account Management Issues (1 reviews)

### Wati

Pros:
- Ease of Use (102 reviews)
- Automation (71 reviews)

Cons:
- Expensive (39 reviews)
- Cost (32 reviews)

---
## Ratings Comparison
| Rating | Omnichat | Wati | 
|---|---|---|
  | **Meets Requirements** | 8.9 (18 reviews) | 8.9 (370 reviews) | 
  | **Ease of Use** | 8.8 (20 reviews) | 9.1 (382 reviews) | 
  | **Ease of Setup** | 8.3 (13 reviews) | 8.9 (345 reviews) | 
  | **Ease of Admin** | 8.8 (11 reviews) | 9.1 (292 reviews) | 
  | **Quality of Support** | 9.5 (18 reviews) | 8.5 (362 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (11 reviews) | 9.1 (287 reviews) | 
  | **Product Direction (% positive)** | 8.8 (19 reviews) | 9.3 (348 reviews) | 

---
## Pricing

### Omnichat

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Wati

#### Entry-Level Pricing

Plan: Growth

Price: Contact Us

Description: Send WhatsApp messages to thousands of users in one click to improve reach.

Key Features:
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month

[Browse all 3 editions](https://www.g2.com/products/wati/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Omnichat** | 7.8/10 | 14 |
| **Wati** | N/A | N/A |

#### Messenger

| Feature | Omnichat | Wati | 
|---|---|---|
| **Sequencing** | 7.0 (14 reviews) | Not enough data | 
| **AI** | 6.3 (14 reviews) | Not enough data | 
| **Live Chat** | 8.9 (14 reviews) | Not enough data | 
| **Customization Interface** | 8.1 (14 reviews) | Not enough data | 

#### Channels

| Feature | Omnichat | Wati | 
|---|---|---|
| **Social Media** | 8.1 (8 reviews) | Not enough data | 
| **Website** | 7.9 (7 reviews) | Not enough data | 
| **Text Message (SMS)** | 7.9 (7 reviews) | Not enough data | 
| **Voice Assistants** | 7.6 (7 reviews) | Not enough data | 
| **Other** | 7.4 (7 reviews) | Not enough data | 

#### Customers

| Feature | Omnichat | Wati | 
|---|---|---|
| **Targeting** | 7.4 (7 reviews) | Not enough data | 
| **Profiles** | 7.6 (7 reviews) | Not enough data | 
| **Analytics** | 7.9 (7 reviews) | Not enough data | 
| **Lead Gathering** | 7.6 (7 reviews) | Not enough data | 
| **Sales Conversion** | 8.8 (7 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Omnichat | Wati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### E-Commerce Personalization

| Product | Score | Reviews |
|---|---|---|
| **Omnichat** | 7.5/10 | 6 |
| **Wati** | N/A | N/A |

#### Visitor Behavior

| Feature | Omnichat | Wati | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Targeting** | Not enough data | Not enough data | 
| **Guided Selling** | Not enough data | Not enough data | 

#### Templates

| Feature | Omnichat | Wati | 
|---|---|---|
| **Library** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Optimization** | Not enough data | Not enough data | 

#### Personalization

| Feature | Omnichat | Wati | 
|---|---|---|
| **Recommendation** | Not enough data | Not enough data | 
| **Content** | Not enough data | Not enough data | 
| **Cart Abandonment** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Personalization Engine** | Not enough data | Not enough data | 
| **Product Recommendations** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Personalized Messaging** | Not enough data | Not enough data | 

#### Multichannel

| Feature | Omnichat | Wati | 
|---|---|---|
| **Web** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 

#### Administration 

| Feature | Omnichat | Wati | 
|---|---|---|
| **Marketing Campaigns** | 8.9 (6 reviews) | Not enough data | 
| **Reports & Analytics** | 6.7 (6 reviews) | Not enough data | 
| **User Data** | 6.7 (6 reviews) | Not enough data | 
| **Integrations** | 7.5 (6 reviews) | Not enough data | 

#### Agentic AI - E-Commerce Personalization

| Feature | Omnichat | Wati | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Omnichat** | 7.9/10 | 16 |
| **Wati** | 8.5/10 | 182 |

#### Channels

| Feature | Omnichat | Wati | 
|---|---|---|
| **Multi-Channel Coverage** | 9.0 (15 reviews) | Feature Not Available | 
| **Open Listening** | 7.9 (15 reviews) | Feature Not Available | 
| **Physical Media** | 6.9 (14 reviews) | Feature Not Available | 

#### Design

| Feature | Omnichat | Wati | 
|---|---|---|
| **Communications Strategy Development** | 8.5 (11 reviews) | 8.7 (156 reviews) | 
| **Create Content** | 8.3 (10 reviews) | 7.9 (152 reviews) | 
| **Personalization** | 8.3 (10 reviews) | 8.7 (166 reviews) | 
| **Inbound Identification** | 8.1 (9 reviews) | 8.5 (153 reviews) | 
| **Regulatory Compliance** | 7.6 (9 reviews) | 8.7 (153 reviews) | 

#### Generative AI

| Feature | Omnichat | Wati | 
|---|---|---|
| **AI Text Generation** | 7.6 (9 reviews) | Feature Not Available | 
| **AI Text Summarization** | 7.2 (9 reviews) | Feature Not Available | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Omnichat** | N/A | N/A |
| **Wati** | 8.6/10 | 159 |

#### Functionality

| Feature | Omnichat | Wati | 
|---|---|---|
| **Ease Of Integration** | Not enough data | 8.8 (137 reviews) | 
| **API Call Speed** | Not enough data | 8.6 (118 reviews) | 
| **Communication Varieties** | Not enough data | 8.6 (116 reviews) | 

#### Support

| Feature | Omnichat | Wati | 
|---|---|---|
| **Documentation** | Not enough data | 8.6 (118 reviews) | 
| **Community Support** | Not enough data | 8.4 (114 reviews) | 
| **Professional Support** | Not enough data | 8.7 (132 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Omnichat** | 8.0/10 | 11 |
| **Wati** | 8.5/10 | 194 |

#### Responses

| Feature | Omnichat | Wati | 
|---|---|---|
| **Customization** | 7.8 (9 reviews) | 8.6 (176 reviews) | 
| **Control** | 9.0 (8 reviews) | 8.8 (169 reviews) | 
| **Route To Human** | 8.5 (8 reviews) | 8.7 (166 reviews) | 
| **Menu bars** | 8.1 (8 reviews) | 8.6 (159 reviews) | 
| **Drip sequences** | 7.1 (7 reviews) | 8.5 (156 reviews) | 

#### Platform

| Feature | Omnichat | Wati | 
|---|---|---|
| **Live chat** | 9.2 (8 reviews) | 8.8 (164 reviews) | 
| **Integrations** | 8.3 (9 reviews) | 8.8 (146 reviews) | 
| **Branding** | 8.7 (9 reviews) | 8.4 (160 reviews) | 
| **Analytics** | 8.1 (9 reviews) | 8.0 (163 reviews) | 
| **A/B testing** | 6.9 (8 reviews) | Feature Not Available | 
| **Role-based access** | 8.0 (9 reviews) | 8.7 (152 reviews) | 
| **Collection of information** | 8.5 (8 reviews) | 8.6 (152 reviews) | 

#### Generative AI

| Feature | Omnichat | Wati | 
|---|---|---|
| **AI Text Generation** | 6.7 (11 reviews) | 7.4 (98 reviews) | 
| **AI Text Summarization** | 6.7 (10 reviews) | Feature Not Available | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Omnichat** | N/A | N/A |
| **Wati** | 8.3/10 | 62 |

#### Conversational Platform

| Feature | Omnichat | Wati | 
|---|---|---|
| **Personalization** | Not enough data | 8.6 (49 reviews) | 
| **Omnichannel** | Not enough data | 7.6 (43 reviews) | 
| **Contextual Engagement** | Not enough data | 8.3 (46 reviews) | 
| **Proactive Engagement** | Not enough data | 8.8 (53 reviews) | 

#### Support Automation

| Feature | Omnichat | Wati | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (43 reviews) | 
| **Seamless Escalation** | Not enough data | 8.5 (47 reviews) | 
| **Transcripts** | Not enough data | 7.9 (38 reviews) | 
| **Self-Serve Support** | Not enough data | 8.5 (46 reviews) | 

#### Generative AI

| Feature | Omnichat | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Omnichat** | N/A | N/A |
| **Wati** | 8.4/10 | 81 |

#### Messaging Channels

| Feature | Omnichat | Wati | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.4 (44 reviews) | 
| **Email** | Not enough data | Feature Not Available | 
| **Voice Messaging** | Not enough data | 7.1 (46 reviews) | 
| **Two way messaging** | Not enough data | 9.1 (68 reviews) | 

#### Administration

| Feature | Omnichat | Wati | 
|---|---|---|
| **Scheduling** | Not enough data | 9.2 (67 reviews) | 
| **Triggered Notifications** | Not enough data | 9.0 (64 reviews) | 
| **Segmentation** | Not enough data | 8.2 (60 reviews) | 
| **Integrations** | Not enough data | 8.7 (67 reviews) | 

### Social Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Omnichat** | 7.3/10 | 7 |
| **Wati** | N/A | N/A |

#### Content

| Feature | Omnichat | Wati | 
|---|---|---|
| **Types** | Not enough data | Not enough data | 
| **Migration** | Not enough data | Not enough data | 
| **Publishing** | 7.3 (5 reviews) | Not enough data | 
| **UGC** | 7.3 (5 reviews) | Not enough data | 

#### Engagement

| Feature | Omnichat | Wati | 
|---|---|---|
| **Live Streaming** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Conversational Commerce** | Not enough data | Not enough data | 
| **Moderation** | Not enough data | Not enough data | 

#### Social Shopping

| Feature | Omnichat | Wati | 
|---|---|---|
| **Promotions** | 7.2 (6 reviews) | Not enough data | 
| **Shoppable Media** | 7.5 (6 reviews) | Not enough data | 
| **AR/VR** | 6.1 (6 reviews) | Not enough data | 
| **Social Store** | 7.3 (5 reviews) | Not enough data | 

#### Analytics

| Feature | Omnichat | Wati | 
|---|---|---|
| **Product Insights** | 7.4 (7 reviews) | Not enough data | 
| **Social Listening** | 6.9 (7 reviews) | Not enough data | 
| **Campaigns** | 8.8 (7 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Omnichat** | 7.3/10 | 9 |
| **Wati** | N/A | N/A |

#### Generative AI

| Feature | Omnichat | Wati | 
|---|---|---|
| **AI Text Generation** | 6.2 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (6 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.5 (6 reviews) | Not enough data | 

#### Communication

| Feature | Omnichat | Wati | 
|---|---|---|
| **Pop-up Chat** | 9.1 (9 reviews) | Not enough data | 
| **Notifications** | 8.7 (9 reviews) | Not enough data | 
| **Targeted Emails** | 6.9 (9 reviews) | Not enough data | 
| **In-App Messaging** | 7.8 (9 reviews) | Not enough data | 
| **Co-Browsing** | 6.9 (9 reviews) | Not enough data | 

####  Internal Use

| Feature | Omnichat | Wati | 
|---|---|---|
| **Customization ** | 6.9 (8 reviews) | Not enough data | 
| **Conversation Archiving** | 7.3 (8 reviews) | Not enough data | 
| **Lead Development** | 6.5 (8 reviews) | Not enough data | 
| **Knowledge Base** | 6.9 (8 reviews) | Not enough data | 
| **Team Inbox ** | 7.1 (8 reviews) | Not enough data | 
| **Customer Profiles** | 7.1 (8 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Omnichat** | N/A | N/A |
| **Wati** | 8.3/10 | 70 |

#### Generative AI

| Feature | Omnichat | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | Omnichat | Wati | 
|---|---|---|
| **Mentions** | Not enough data | 8.3 (55 reviews) | 
| **Tickets** | Not enough data | 8.6 (58 reviews) | 
| **Macros** | Not enough data | 8.5 (54 reviews) | 

#### Channels

| Feature | Omnichat | Wati | 
|---|---|---|
| **Email** | Not enough data | Feature Not Available | 
| **Social** | Not enough data | 8.4 (56 reviews) | 
| **Live Chat** | Not enough data | 8.6 (60 reviews) | 
| **Phone** | Not enough data | 7.7 (50 reviews) | 
| **Text** | Not enough data | 8.5 (51 reviews) | 

#### Insight

| Feature | Omnichat | Wati | 
|---|---|---|
| **Surveys** | Not enough data | 8.0 (49 reviews) | 
| **Reporting** | Not enough data | Feature Not Available | 
| **Visitor Activity** | Not enough data | Feature Not Available | 
| **Help Desk** | Not enough data | Feature Not Available | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Omnichat** | N/A | N/A |
| **Wati** | 9.1/10 | 108 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Omnichat | Wati | 
|---|---|---|
| **Transactional Messages** | Not enough data | 9.2 (92 reviews) | 
| **Bulk WhatsApp Messaging** | Not enough data | 9.4 (99 reviews) | 
| **Conversational Messaging** | Not enough data | 9.3 (91 reviews) | 
| **Personalization** | Not enough data | 9.1 (87 reviews) | 
| **Promotional Messages** | Not enough data | 9.1 (87 reviews) | 
| **Automated Replies** | Not enough data | 9.3 (94 reviews) | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Omnichat | Wati | 
|---|---|---|
| **Segmentation** | Not enough data | 8.8 (85 reviews) | 
| **API Integration** | Not enough data | 9.2 (86 reviews) | 
| **WhatsApp Commerce** | Not enough data | 8.6 (79 reviews) | 
| **Analytics** | Not enough data | 8.9 (81 reviews) | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **Omnichat** | 8.6/10 | 6 |
| **Wati** | N/A | N/A |

#### Reporting

| Feature | Omnichat | Wati | 
|---|---|---|
| **Reports & Analytics** | Not enough data | Not enough data | 
| **Data Transfer Tools** | Not enough data | Not enough data | 

#### Omnichannel Features 

| Feature | Omnichat | Wati | 
|---|---|---|
| **Retail Management** | 9.7 (6 reviews) | Not enough data | 
| **POS Integration** | 5.6 (6 reviews) | Not enough data | 
| **Social Media Integration** | 9.7 (6 reviews) | Not enough data | 
| **Customer Service Integration** | 10.0 (6 reviews) | Not enough data | 
| **Marketing Tools** | 9.2 (6 reviews) | Not enough data | 
| **E-commerce Integration** | 9.7 (6 reviews) | Not enough data | 
| **ERP Integration** | 6.1 (6 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

**Unique to Omnichat (5):** [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [E-Commerce Personalization Software](https://www.g2.com/categories/e-commerce-personalization), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Wati (5):** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Omnichat | Wati | 
|---|---|---|
| **Small-Business** | 50.0% | 76.7% | 
| **Mid-Market** | 46.2% | 21.5% | 
| **Enterprise** | 3.8% | 1.8% | 

### By Industry

#### Omnichat

- **Retail:** 38.5%
- **Apparel & Fashion:** 15.4%
- **Primary/Secondary Education:** 3.8%
- **Non-Profit Organization Management:** 3.8%
- **Music:** 3.8%
- **Luxury Goods & Jewelry:** 3.8%
- **Insurance:** 3.8%
- **Higher Education:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Food & Beverages:** 3.8%
- **Other:** 15.4%

#### Wati

- **Education Management:** 10.4%
- **Information Technology and Services:** 7.1%
- **Retail:** 6.2%
- **Marketing and Advertising:** 6.0%
- **Health, Wellness and Fitness:** 5.8%
- **Computer Software:** 4.6%
- **Automotive:** 3.0%
- **Accounting:** 2.5%
- **Apparel & Fashion:** 2.5%
- **Consumer Services:** 2.5%
- **Other:** 49.3%

---
## Alternatives

### Alternatives to Omnichat

- [SleekFlow](https://www.g2.com/products/sleekflow/reviews) — 4.6/5 stars (206 reviews)
- [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (500 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6981 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7347 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
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### Alternatives to Wati

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- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6981 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)

---
## Top Discussions

### Omnichat

No discussions available for this product.

### Wati

- Title: [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) — 3 comments
  > **Top comment:** "Wati is  WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their..."
- Title: [Can i send custom pdf by template by providing custom link tomy customer?](https://www.g2.com/discussions/can-i-send-custom-pdf-by-template-by-providing-custom-link-tomy-customer) — 2 comments, 2 upvotes
  > **Top comment:** "Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF..."
- Title: [How to include pictures as a button option?](https://www.g2.com/discussions/how-to-include-pictures-as-a-button-option) — 1 comment, 2 upvotes
  > **Top comment:** "Pictures cannot be added as buttons. 
However, you can have messages with pictures and regular text buttons."
- Title: [What is the best way to generate leads with WATI, Can you please provide various case study?](https://www.g2.com/discussions/what-is-the-best-way-to-generate-leads-with-wati-can-you-please-provide-various-case-study) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do I reply a messaje from a customer quoting the message sent by the client?](https://www.g2.com/discussions/how-do-i-reply-a-messaje-from-a-customer-quoting-the-message-sent-by-the-client) — 1 comment
  > **Top comment:** "At the moment, WhatsApp API does not support this. 

However, we're working on an arrangement within WATI that will allow you to show the original message..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/omnichat-vs-wati)