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Compare Nextiva and Ultatel 
Featured Products
At a Glance
Market Segments
Small-Business (78.2% of reviews)
Small-Business (75.6% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Starting at $18.00 1 User Per Month
Nextiva
Star Rating
(3,435)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansUltatel
Star Rating
(45)4.7 out of 5
Market Segments
Small-Business (75.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $18.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, reflected in its higher G2 Scores across multiple categories, particularly in VoIP and UCaaS platforms. Users appreciate its intuitive interface and the ease of generating reports, which enhances their daily operations.
- Users say that Ultatel stands out for its exceptional customer support, with many highlighting the quick response times and the availability of dedicated account managers during onboarding. This level of support is a significant advantage for businesses that prioritize personalized assistance.
- Reviewers mention that Nextiva's implementation process is straightforward, making it easy for teams to get started quickly. One user noted, "It is very easy to use, and implementing it for each agent is straightforward," which is crucial for small businesses looking to minimize downtime.
- According to verified reviews, Ultatel is praised for its reliability and organization of business communications. Users appreciate features like call routing and voicemail management, which help streamline operations across multiple departments.
- G2 reviewers highlight that while Nextiva offers a robust set of features, including valuable call recording capabilities, it may not always meet the specific workflow needs of every user. Some users have reported challenges in configuration, indicating a potential area for improvement.
- Users express that while Ultatel has a slightly higher star rating, its lower overall G2 Score suggests that it may not be as widely adopted or reviewed as Nextiva. This could indicate a need for further development or marketing to reach a broader audience.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Ultatel
Essential
Starting at $18.00
1 User Per Month
- Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video)
- Unlimited US & Canada Calling
- Business SMS and MMS
Free Trial
Nextiva
No trial information availableUltatel
No trial information availableRatings
Meets Requirements
9.0
2,766
9.3
44
Ease of Use
8.7
2,802
9.4
45
Ease of Setup
8.4
2,093
9.3
32
Ease of Admin
8.6
1,986
8.9
32
Quality of Support
9.0
2,752
9.5
39
Has the product been a good partner in doing business?
8.9
1,967
9.2
30
Product Direction (% positive)
8.3
2,653
9.7
45
Features by Category
Channels
9.4
196
9.7
10
7.9
178
Feature Not Available
7.7
175
Feature Not Available
8.2
181
9.3
7
8.2
170
Not enough data
Generative AI
7.6
85
Not enough data
Functions
8.7
176
9.8
7
8.6
175
10.0
6
8.8
176
10.0
6
8.1
173
Not enough data
8.2
171
10.0
7
8.5
179
Not enough data
8.5
171
9.7
5
8.4
167
9.7
5
Agentic AI - Contact Center
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
Administrative
8.3
169
Not enough data
9.1
177
9.8
7
8.9
177
9.4
8
8.4
167
10.0
7
8.3
162
9.2
6
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.1
469
Not enough data
8.6
669
Not enough data
8.6
587
Not enough data
8.9
695
Not enough data
8.8
608
Not enough data
8.3
505
Not enough data
8.6
606
Not enough data
Generative AI
7.7
296
Not enough data
Workforce Management
8.8
610
Not enough data
8.7
568
Not enough data
Call Center Infrastructure (CCI)
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Administrative
8.7
597
Not enough data
8.7
627
Not enough data
Basic Communication - Cloud PBX
9.2
27
Not enough data
9.0
28
Not enough data
9.3
27
Not enough data
8.5
25
Not enough data
8.5
27
Not enough data
9.1
27
Not enough data
Advanced Features - Cloud PBX
9.1
27
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
27
Not enough data
Platform Basics - VoIP Providers
8.6
61
8.0
5
8.8
66
9.2
8
8.4
60
6.9
6
8.2
60
6.1
6
8.0
57
5.7
5
7.9
57
7.7
5
Basic Communication
9.2
1641
|
Verified
9.6
38
7.9
903
|
Verified
8.1
32
8.3
1049
|
Verified
8.8
36
7.7
836
7.9
28
8.6
1161
|
Verified
9.3
34
9.1
1342
|
Verified
9.3
27
Agentic AI - VoIP Providers
7.8
43
Not enough data
8.1
42
Not enough data
7.8
43
Not enough data
7.8
44
Not enough data
Access
8.0
910
8.0
27
8.2
904
7.7
22
8.5
1040
|
Verified
8.3
23
Advanced Features
8.3
1176
|
Verified
8.8
31
8.6
1241
|
Verified
9.5
32
9.1
1480
9.6
35
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Not enough data
Extensions
8.5
151
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
8.8
149
|
Verified
Not enough data
Features
9.2
182
|
Verified
Not enough data
8.5
154
Not enough data
8.3
145
|
Verified
Not enough data
9.0
158
|
Verified
Not enough data
8.5
149
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and Ultatel are categorized as UCaaS Platforms, Contact Center, and VoIP Providers
Unique Categories
Nextiva is categorized as AI Voice Assistants, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Ultatel is categorized as Video Conferencing
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ultatel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Non-Profit Organization Management
11.1%
Hospital & Health Care
8.9%
Information Technology and Services
6.7%
Health, Wellness and Fitness
6.7%
Construction
6.7%
Other
60.0%
Discussions
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 Comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
Ultatel has no discussions with answers
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