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At a Glance
Market Segments
Small-Business (78.2% of reviews)
Small-Business (75.6% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Starting at $18.00 1 User Per Month
Nextiva
Star Rating
(3,438)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansUltatel
Star Rating
(45)4.7 out of 5
Market Segments
Small-Business (75.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $18.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nextiva excels in call management with a score of 9.3, while ULTATEL shines in session routing, achieving a remarkable score of 9.8. Reviewers mention that Nextiva's call management features are intuitive, making it easy to handle incoming calls efficiently.
- Reviewers say that ULTATEL's session queuing feature stands out with a perfect score of 10.0, which users find particularly beneficial for managing high call volumes. In contrast, Nextiva's session queuing received a score of 8.6, indicating room for improvement in this area.
- Users on G2 highlight ULTATEL's superior video conferencing capabilities, scoring 8.3 compared to Nextiva's 7.9. Reviewers mention that ULTATEL's video conferencing is seamless and user-friendly, enhancing remote collaboration.
- G2 users report that ULTATEL offers better administrative features, with a score of 9.8 for administrator access, while Nextiva scored 9.1. Reviewers mention that ULTATEL's administrative tools provide more flexibility and control over user permissions.
- Reviewers mention that Nextiva's quality of support is highly rated at 9.0, but ULTATEL surpasses this with a score of 9.7. Users say that ULTATEL's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Users report that ULTATEL's automated attendants feature is rated at 9.6, significantly higher than Nextiva's 8.7. Reviewers say that ULTATEL's automated attendants are more customizable, allowing businesses to create a more personalized experience for callers.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Ultatel
Essential
Starting at $18.00
1 User Per Month
- Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video)
- Unlimited US & Canada Calling
- Business SMS and MMS
Free Trial
Nextiva
No trial information availableUltatel
No trial information availableRatings
Meets Requirements
9.0
2,770
9.3
44
Ease of Use
8.7
2,806
9.4
45
Ease of Setup
8.4
2,097
9.3
32
Ease of Admin
8.6
1,989
8.9
32
Quality of Support
9.0
2,756
9.5
39
Has the product been a good partner in doing business?
8.8
1,971
9.2
30
Product Direction (% positive)
8.3
2,656
9.7
45
Features by Category
Channels
9.4
198
9.7
10
8.0
179
Feature Not Available
7.7
175
Feature Not Available
8.2
181
9.3
7
8.2
170
Not enough data
Generative AI
7.6
85
Not enough data
Functions
8.7
175
9.8
7
8.6
174
10.0
6
8.8
175
10.0
6
8.1
173
Not enough data
8.2
170
10.0
7
8.5
179
Not enough data
8.5
170
9.7
5
8.4
166
9.7
5
Agentic AI - Contact Center
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
Administrative
8.3
168
Not enough data
9.1
176
9.8
7
8.9
176
9.4
8
8.4
166
10.0
7
8.3
161
9.2
6
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.1
468
Not enough data
8.6
668
Not enough data
8.6
586
Not enough data
8.9
695
Not enough data
8.8
608
Not enough data
8.3
504
Not enough data
8.6
605
Not enough data
Generative AI
7.7
296
Not enough data
Workforce Management
8.8
609
Not enough data
8.7
567
Not enough data
Call Center Infrastructure (CCI)
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Administrative
8.7
597
Not enough data
8.7
626
Not enough data
Basic Communication - Cloud PBX
9.2
28
Not enough data
9.0
28
Not enough data
9.3
27
Not enough data
8.5
25
Not enough data
8.7
26
Not enough data
9.1
27
Not enough data
Advanced Features - Cloud PBX
9.1
27
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
26
Not enough data
Platform Basics - VoIP Providers
8.6
61
8.0
5
8.7
67
9.2
8
8.4
60
6.9
6
8.1
61
6.1
6
8.0
57
5.7
5
7.9
57
7.7
5
Basic Communication
9.2
1645
|
Verified
9.6
38
7.9
904
|
Verified
8.1
32
8.2
1050
|
Verified
8.8
36
7.7
835
7.9
28
8.6
1161
|
Verified
9.3
34
9.1
1341
|
Verified
9.3
27
Agentic AI - VoIP Providers
7.8
43
Not enough data
8.1
42
Not enough data
7.8
43
Not enough data
7.8
43
Not enough data
Access
8.0
909
8.0
27
8.2
904
7.7
22
8.5
1041
|
Verified
8.3
23
Advanced Features
8.3
1178
|
Verified
8.8
31
8.6
1243
|
Verified
9.5
32
9.1
1482
9.6
35
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Not enough data
Extensions
8.5
150
|
Verified
Not enough data
9.1
158
|
Verified
Not enough data
8.8
148
|
Verified
Not enough data
Features
9.2
183
|
Verified
Not enough data
8.5
154
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.4
148
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and Ultatel are categorized as UCaaS Platforms, Contact Center, and VoIP Providers
Unique Categories
Nextiva is categorized as AI Voice Assistants, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Ultatel is categorized as Video Conferencing
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ultatel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
5.9%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Non-Profit Organization Management
11.1%
Hospital & Health Care
8.9%
Information Technology and Services
6.7%
Health, Wellness and Fitness
6.7%
Construction
6.7%
Other
60.0%
Discussions
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 Comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
Ultatel has no discussions with answers
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