# Nextiva vs Ultatel Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nextiva excels in overall reliability and customer support, with users highlighting its smooth communication platform that "just keeps running flawlessly" once set up. This reliability is crucial for businesses that depend on consistent VOIP calling.
- **Users say** Ultatel provides excellent customer service, with many appreciating the responsiveness of their support team. Reviewers mention that it's "great to talk to a real person who understands my needs," which can be a significant advantage for businesses seeking personalized assistance.
- **According to verified reviews** , Nextiva's ease of use is a standout feature, with users noting that the platform is intuitive and scales well across multiple locations. This user-friendly design contributes to a more efficient communication process for small businesses.
- **Reviewers mention** that Ultatel enhances call routing capabilities, making it easier for users to manage interactions while out of the office. This feature is particularly beneficial for businesses that require flexibility in their communication systems.
- **G2 reviewers highlight** that Nextiva's implementation process is quick and straightforward, with many users appreciating the intuitive onboarding wizard that simplifies setup. This ease of setup can save valuable time for businesses looking to get started quickly.
- **Users report** that while Ultatel offers a fair price and good features, it may not match the overall performance and market presence of Nextiva, which boasts a significantly higher G2 Score and a larger volume of recent reviews, indicating broader user satisfaction.



| | Nextiva | Ultatel | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 3,570 | 51 | 
| **Largest Market Segment** | Small-Business (77.3% of reviews) | Small-Business (74.5% of reviews) | 
| **Entry Level Price** | Starting at $15.00 1 User Per Month | Starting at $18.00 1 User Per Month | 

---
## Top Pros & Cons

### Nextiva

Pros:
- Customer Support (134 reviews)
- Ease of Use (127 reviews)

Cons:
- Difficult Configuration (26 reviews)
- Complexity (25 reviews)

### Ultatel

Pros:
- Customer Support (7 reviews)
- Customer Service (5 reviews)

Cons:
- Admin Control (2 reviews)
- Complex Processes (2 reviews)

---
## Ratings Comparison
| Rating | Nextiva | Ultatel | 
|---|---|---|
  | **Meets Requirements** | 9.0 (2841 reviews) | 9.4 (47 reviews) | 
  | **Ease of Use** | 8.7 (2889 reviews) | 9.4 (49 reviews) | 
  | **Ease of Setup** | 8.4 (2174 reviews) | 9.3 (36 reviews) | 
  | **Ease of Admin** | 8.6 (1985 reviews) | 8.9 (36 reviews) | 
  | **Quality of Support** | 9.0 (2825 reviews) | 9.5 (42 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (1966 reviews) | 9.3 (34 reviews) | 
  | **Product Direction (% positive)** | 8.3 (2716 reviews) | 9.8 (49 reviews) | 

---
## Pricing

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

### Ultatel

#### Entry-Level Pricing

Plan: Essential

Price: Starting at $18.00 1 User Per Month

Key Features:
- Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video)
- Unlimited US & Canada Calling
- Business SMS and MMS

[Browse all 3 editions](https://www.g2.com/products/ultatel/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.5/10 | 207 |
| **Ultatel** | 9.7/10 | 10 |

#### Channels

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Voice** | 9.4 (194 reviews) | 9.7 (10 reviews) | 
| **Social** | 7.9 (176 reviews) | Feature Not Available | 
| **Web Chat** | 7.7 (174 reviews) | Feature Not Available | 
| **Mobile SMS** | 8.2 (178 reviews) | 9.3 (7 reviews) | 
| **Email** | 8.2 (168 reviews) | Not enough data | 

#### Generative AI

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **AI Text-to-Speech** | 7.6 (84 reviews) | Not enough data | 

#### Functions

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Session Routing** | 8.7 (173 reviews) | 9.8 (7 reviews) | 
| **Session Queuing** | 8.6 (173 reviews) | 10.0 (6 reviews) | 
| **Concurrent Calling** | 8.8 (174 reviews) | 10.0 (6 reviews) | 
| **Speech Analytics** | 8.1 (171 reviews) | Not enough data | 
| **Auto Dialer** | 8.2 (169 reviews) | 10.0 (7 reviews) | 
| **IVR** | 8.5 (176 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.5 (169 reviews) | 9.7 (5 reviews) | 
| **Persistent Data** | 8.4 (165 reviews) | 9.7 (5 reviews) | 

#### Agentic AI - Contact Center

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.2 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 9.2 (11 reviews) | Not enough data | 

#### Administrative

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Session Summary Notes** | 8.3 (167 reviews) | Not enough data | 
| **Administrator Access** | 9.1 (176 reviews) | 9.8 (7 reviews) | 
| **Reporting & Dashboards** | 8.9 (176 reviews) | 9.4 (8 reviews) | 
| **Session Recording** | 8.4 (166 reviews) | 10.0 (7 reviews) | 
| **Agent Scheduling and Assignment** | 8.3 (160 reviews) | 9.2 (6 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Ultatel** | N/A | N/A |

#### Collaboration Tools

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | 

#### Software Type

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Browser Application** | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 771 |
| **Ultatel** | N/A | N/A |

#### Platform

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Omnichannel** | 8.1 (465 reviews) | Not enough data | 
| **Mobile Access** | 8.6 (666 reviews) | Not enough data | 
| **Queue Management** | 8.6 (584 reviews) | Not enough data | 
| **Call Routing** | 8.9 (692 reviews) | Not enough data | 
| **Call Back** | 8.8 (605 reviews) | Not enough data | 
| **IVR** | 8.3 (501 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.6 (603 reviews) | Not enough data | 

#### Generative AI

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (294 reviews) | Not enough data | 

#### Workforce Management

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Call Monitoring** | 8.7 (606 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (564 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | 

#### Administrative

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Call Recording** | 8.6 (593 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.7 (623 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 9.1/10 | 43 |
| **Ultatel** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Call Management** | 9.4 (31 reviews) | Not enough data | 
| **Communication Management** | 9.1 (30 reviews) | Not enough data | 
| **Scalability** | 9.3 (28 reviews) | Not enough data | 
| **Integrations** | 8.5 (24 reviews) | Not enough data | 
| **Mobile Accessibility** | 8.7 (31 reviews) | Not enough data | 
| **Accessibility** | 9.0 (28 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Security and Compliance** | 9.1 (26 reviews) | Not enough data | 
| **Analytics and Reporting** | 9.3 (29 reviews) | Not enough data | 
| **Support and Reliability** | 9.1 (30 reviews) | Not enough data | 
| **Automated attendant** | 9.1 (27 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.2/10 | 1796 |
| **Ultatel** | 8.3/10 | 42 |

#### Platform Basics - VoIP Providers

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.7 (68 reviews) | 8.3 (6 reviews) | 
| **Call Management** | 8.8 (95 reviews) | 9.3 (9 reviews) | 
| **Network monitoring** | 8.2 (58 reviews) | 6.9 (6 reviews) | 
| **Integrations** | 8.0 (68 reviews) | 7.1 (8 reviews) | 
| **Virtual PBX** | 7.9 (54 reviews) | 5.7 (5 reviews) | 
| **SIP trunking services** | 7.7 (53 reviews) | 7.7 (5 reviews) | 

#### Basic Communication

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Phone Calls** | 9.2 (1700 reviews) ✓ Verified | 9.6 (40 reviews) | 
| **Video Calls** | 7.9 (900 reviews) ✓ Verified | 8.1 (32 reviews) | 
| **Instant Messaging** | 8.3 (1058 reviews) ✓ Verified | 8.9 (37 reviews) | 
| **Screen Sharing** | 7.7 (829 reviews) | 7.9 (28 reviews) | 
| **Conference Calls** | 8.6 (1161 reviews) ✓ Verified | 9.3 (34 reviews) | 
| **Desk-to-Desk Calls** | 9.1 (1339 reviews) ✓ Verified | 9.3 (27 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (41 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (40 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (39 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (40 reviews) | Not enough data | 

#### Access

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Software Pairing** | 8.0 (903 reviews) | 8.0 (27 reviews) | 
| **Browser Extension** | 8.1 (897 reviews) | 7.7 (22 reviews) | 
| **Individual Download** | 8.5 (1040 reviews) ✓ Verified | 8.3 (23 reviews) | 

#### Advanced Features

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Hold Music** | 8.3 (1173 reviews) ✓ Verified | 8.8 (31 reviews) | 
| **Automated Attendants** | 8.6 (1244 reviews) ✓ Verified | 9.5 (33 reviews) | 
| **VOiP Number** | 9.1 (1490 reviews) | 9.6 (35 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Ultatel** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 203 |
| **Ultatel** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | 

#### Extensions

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Tenancy Flexibility** | 8.5 (149 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 9.1 (159 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.8 (147 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Nextiva | Ultatel | 
|---|---|---|
| **Voicemail to Email** | 9.2 (185 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | 8.5 (154 reviews) | Not enough data | 
| **File Sharing** | 8.3 (142 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.0 (156 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.4 (146 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (3):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Contact Center Software](https://www.g2.com/categories/contact-center), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Nextiva (3):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Ultatel (1):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | Nextiva | Ultatel | 
|---|---|---|
| **Small-Business** | 77.3% | 74.5% | 
| **Mid-Market** | 21.5% | 23.5% | 
| **Enterprise** | 1.2% | 2.0% | 

### By Industry

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.6%

#### Ultatel

- **Information Technology and Services:** 10.2%
- **Non-Profit Organization Management:** 10.2%
- **Hospital & Health Care:** 8.2%
- **Health, Wellness and Fitness:** 6.1%
- **Construction:** 6.1%
- **Marketing and Advertising:** 4.1%
- **Logistics and Supply Chain:** 4.1%
- **Graphic Design:** 4.1%
- **Airlines/Aviation:** 4.1%
- **Computer & Network Security:** 2.0%
- **Other:** 40.8%

---
## Alternatives

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (548 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1599 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1372 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2506 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4179 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to Ultatel

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1372 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4179 reviews)
- [Crexendo](https://www.g2.com/products/crexendo/reviews) — 4.9/5 stars (351 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (548 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56433 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3379 reviews)

---
## Top Discussions

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### Ultatel

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nextiva-vs-ultatel)