[ Ultatel Reviews ](https://www.g2.com/products/ultatel/reviews) [ Ultatel Reviews ](https://www.g2.com/products/ultatel/reviews) # Ultatel Pricing Overview [Editedit](https://my.g2.com/ultatel/pricings) ## Ultatel Pricing Key Insights Last updated on Jul 29, 2026 * * * Ultatel offers **3 pricing editions** , starting from **$18** to **$34**. Ultatel pricing tiers are designed to support different usage levels and team sizes. Ultatel does not offer a **free trial**. Compare the Ultatel pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Ultatel** for **custom pricing**. * * * Essential — $18 / 1 User Per Month Premium — $24 / 1 User Per Month Ultimate — $34 / 1 User Per Month Rated 4.7 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Essential Starting at $18.00 1 User Per Month [Request Demo](#) - Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video) - Unlimited US & Canada Calling - Business SMS and MMS - Basic Internet Fax - Video Conferencing Up to 50 Participants - Single-Level Auto-Attendant, IVR and ring groups - Built in Reports and Call Analytics - Single Sign-On (SSO) - 24/7/365 Chat & Phone Support - 🔹AI: Reliable calling, foundational AI for understanding. - 🔹AI: Voicemail Transcription - 🔹AI: Basic Sentiment Analysis - 🔹AI: On-Demand Call Transcripts (limited) Show More Premium Starting at $24.00 1 User Per Month [Request Demo](#) - Everything in Essential, PLUS - Auto call recording - Call monitoring and whispering - Multi-Level IVR - Call Queues - Ring Groups - Queue Callback - Auto Voice Recording - Video Conferencing Up to 100 Participants + Meeting Recording - Enhanced Analytics Dashboard - Popular CRMs (Zoho, HubSpot Lite) - Advanced Single Sign-On (SSO) - Robust collaboration, deeper call intelligence & AI efficiencies. - Basic Topic IDs - 🔹AI: All Calls Transcribed - 🔹AI: Detailed Sentiment Analysis - 🔹AI: Call Summaries Show More Ultimate Starting at $34.00 1 User Per Month [Request Demo](#) - Everything in Premium, PLUS - Video Conferencing up to 250 Participants - Advanced Features (Breakout Rooms, AI Live Transcription) - Advanced IVR, Advanced Queues, Auto Voice & Video Recording (Policies) - SMS/MMS: 1000 messages/user/month - Comprehensive AI-Driven Analytics Dashboard - Advanced CRMs (Salesforce, Zendesk), APIs, MS Teams Integration - Custom Roles & Permissions - Priority Support, Opt. Dedicated Account Manager, Strategic Onboarding - Advanced AI, comprehensive intelligence, enterprise control & premium integrations. - 🔹AI: Real-Time Transcripts & Sentiment (Alerts) - 🔹AI: Advanced Topic ID (Trends) - 🔹AI: Call Summaries (Action Items) - 🔹AI: Quality & Coaching Tools Show More 🔹 Flexible Plans, One Clear Advantage Choose from Essential, Premium, or Ultimate tiers—each offering unlimited chat, calls, and video. All plans include the Ultatel Hub app, online faxing, first-class reliability (99.999% uptime), 24/7 support, and fully managed onboarding. No hidden fees—just predictable, value-driven pricing. 🔹 AI That Actually Works Every plan is powered by AI capabilities that transform how teams work: voicemail transcription, call sentiment and topic analysis, AI-generated post-call summaries, and live coaching in our top-tier plan. The Ultimate plan unlocks real-time sentiment alerts, advanced topic trends, full call transcription, and smart action-item suggestions—helping you reduce support costs and elevate customer experience without extra integrations. Pricing information for Ultatel is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Ultatel must be conducted with the seller. Pricing information was last updated on June 27, 2025 Show More ## Ultatel Pricing FAQs Generated using AI Is Ultatel free, or does it offer a free trial? No. According to G2 data, Ultatel does not offer a free plan or free trial. Users need to purchase a paid plan to access the product. Visit the seller's official pricing page for current pricing details and plan options. How much does Ultatel cost in 2026? According to G2 data, Ultatel pricing in 2026 starts at $18.00 and can reach $34.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Ultatel's official pricing page for the most current details. Who is Ultatel pricing best suited for? Ultatel's pricing is best suited for small businesses and mid-market organizations, which represent the overwhelming majority of G2 reviewers. Small businesses across IT services, healthcare, non-profits, real estate, and financial services gravitate toward the Essential and Premium tiers, valuing ease of setup, mobile app reliability, and 24/7 support. Mid-market reviewers in healthcare, government, manufacturing, and logistics highlight call recording, analytics, and MS Teams integration — features concentrated in the Premium and Ultimate tiers. MSPs and IT resellers also appear frequently among G2 users of Ultatel, leveraging it to deliver cloud phone systems to clients. The Ultimate tier suits organizations needing Salesforce, Zendesk, or advanced AI-driven call intelligence. What are the key differences between the free and paid versions of Ultatel? Ultatel offers no free tier. According to G2's pricing data for Ultatel, the entry point is the Essential plan at $18.00/month, which includes unlimited US and Canada calling, SMS/MMS, basic IVR, video conferencing for up to 50 participants, voicemail transcription, and 24/7 support. Ultatel's higher tiers unlock progressively more capability: Premium at $24.00/month adds call recording, call monitoring, multi-level IVR, call queues, CRM integrations, and AI call summaries. Ultimate at $34.00/month adds Salesforce and Zendesk integrations, MS Teams integration, 250-participant video, real-time AI transcription, quality coaching tools, and custom roles. Enterprise needs can be addressed via custom quotes. Is Ultatel considered good value for its pricing? G2 reviewers of Ultatel consistently praise its pricing as competitive and fair, with multiple users explicitly noting their bills dropped significantly after switching — one non-profit reviewer stated their bill was "not even a quarter" of their previous provider. Reviewers switching from Nextiva, Comcast, and legacy Avaya PBX systems cite better value at lower cost. One investment banking reviewer acknowledged wishing it were cheaper but conceded the quality justifies the price. The rare negative reviews cite app reliability and scalability concerns at larger deployments, not pricing. Overall, Ultatel's pricing structure on G2 reflects strong value sentiment, particularly for small businesses and non-profits seeking enterprise-grade VoIP without enterprise-level spend. ## Top-Rated Alternatives [ ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") RingEX 4.2/5(1,434) ](https://www.g2.com/products/ringex/reviews) [ ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") Nextiva 4.5/5(3,622) ](https://www.g2.com/products/nextiva/reviews) [ ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") GoTo Connect 4.4/5(1,415) ](https://www.g2.com/products/goto-connect/reviews) [ View All Alternatives ](https://www.g2.com/products/ultatel/competitors/alternatives) ## Ultatel Pricing Reviews (1) TJ Ted J. IT Manager Small-Business (50 or fewer emp.) 10/31/2025 "Exceptional Support and Seamless Onboarding, MINOR portal gripes" 5/5 What do you like best about Ultatel? Hands down without question the support. Everytime I call for support or just with questions I get someone immediatly (no long automated robots) and they are always helpful. During the onboarding process you have a dedicated account manager you can call or email directly. I remember being told that after 30days we would transition to just the regular support, so I expected some kind of decrease in support effectiveness. While you do speak to someone different everytime, there has been zero drop in the level of care and support. Call quality is excellent, super easy to use, great set of features, really probably the smoothest VOIP service setup I've been a part of. I've already recommended Ultatel to another client and we've started the onboard process there. I will continue to recommend Ultatel to others. Review collected by and hosted on G2.com. What do you dislike about Ultatel? The only thing I'd possibly complain about is there are some things on the portal that I wish I could do myself but you do have to call about to have them do. I understand why though and the support is so good that the call is a quick one, but sometimes I do still wish I could do it myself. Review collected by and hosted on G2.com. What problems is Ultatel solving and how is that benefiting you? We are getting calls that come in, go to where their supposed to go and can be answered. Our last provider \*cough\* Comcast \*cough\* we kept running into issues with calls coming in and constant "It's not us it's you" answers so Ultatel is solving this by just providing the service they advertise at a price that's digestible unlike our previous VOIP provider \*cough\* Comcast \*cough\*. Review collected by and hosted on G2.com. Show More Response from Jolene Wiggins of Ultatel [Editedit](https://www.g2.com/survey_responses/ultatel-review-11892289/official_response/edit) Thank you for trusting Ultatel with your business communications. We appreciate your feedback! 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