Introducing G2.ai, the future of software buying.Try now
Compare Natterbox and Twilio Flex 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ultatel
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Fathom
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Second Nature AI
Visit Website
At a Glance
Market Segments
Mid-Market (56.8% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
Starting at $82.00 1 User Per Month
No pricing available
Natterbox
Star Rating
(120)4.4 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Entry-Level Pricing
Starting at $82.00 1 User Per Month
Browse all 4 pricing plansTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Natterbox excels in call recording with a score of 9.6, highlighting its reliability and clarity, while Twilio Flex, although functional, scores lower at 8.3, indicating some users find its call recording features less robust.
- Reviewers mention that Natterbox's call analytics, particularly in call analysis (9.4) and lead qualification (8.7), provide deeper insights compared to Twilio Flex, which has lower scores in these areas (7.8 and 7.6 respectively), suggesting that Natterbox offers more actionable data for improving sales strategies.
- G2 users appreciate Natterbox's ease of use (8.9) and setup (8.5), with many stating that the intuitive interface allows for quick onboarding, whereas Twilio Flex's scores of 8.3 for ease of use and 7.3 for setup indicate a steeper learning curve for new users.
- Reviewers say that Natterbox's quality of support is rated highly at 9.0, with many users praising the responsiveness and helpfulness of the support team, while Twilio Flex's support rating of 8.3 suggests that users may experience longer wait times or less comprehensive assistance.
- Users on G2 highlight Natterbox's superior omnichannel capabilities, particularly in voice (8.7) and email (7.3), which are essential for businesses looking to engage customers across multiple platforms, whereas Twilio Flex's scores in these areas are lower, indicating potential limitations in its omnichannel strategy.
- Reviewers mention that Natterbox's advanced features, such as its high-quality IVR (8.5) and automated attendants (7.7), significantly enhance customer experience, while Twilio Flex's features in these categories do not match the same level of user satisfaction, suggesting Natterbox may provide a more seamless customer interaction experience.
Pricing
Entry-Level Pricing
Natterbox
PRO
Starting at $82.00
1 User Per Month
Fully-featured voice solution for small to midsize contact centers and sales teams.
- Access to the Natterbox Platform
- Voice Channel Package
- IVR, Auto-attendant, & Hunt Groups
Twilio Flex
No pricing availableFree Trial
Natterbox
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
8.6
103
8.3
25
Ease of Use
9.0
105
8.2
25
Ease of Setup
8.5
84
7.2
9
Ease of Admin
8.8
76
7.5
8
Quality of Support
9.0
100
8.2
23
Has the product been a good partner in doing business?
8.9
75
8.6
7
Product Direction (% positive)
9.2
101
7.1
24
Features by Category
Call Analytics
9.7
12
Not enough data
7.1
7
Not enough data
9.3
12
Not enough data
8.6
6
Not enough data
Agent Performance Management
7.7
10
Not enough data
8.3
12
Not enough data
7.7
10
Not enough data
Generative AI
8.3
5
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.9
19
Not enough data
8.4
18
Not enough data
9.1
23
Not enough data
Engagement
8.9
15
Not enough data
9.2
21
Not enough data
9.1
21
Not enough data
Performance
8.9
22
Not enough data
8.8
18
Not enough data
Generative AI
6.5
8
Not enough data
6.7
10
Not enough data
Channels
8.6
62
Not enough data
7.2
42
Not enough data
6.7
39
7.7
5
|
Verified
6.4
39
Not enough data
7.0
37
Not enough data
Generative AI
7.1
25
Not enough data
Functions
8.4
56
8.3
16
|
Verified
8.3
55
8.2
17
|
Verified
8.0
45
8.6
14
|
Verified
7.9
42
Not enough data
Feature Not Available
Not enough data
8.4
53
Not enough data
8.3
53
7.3
5
8.2
42
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.5
51
8.2
15
|
Verified
8.8
61
8.6
11
|
Verified
8.5
64
8.1
16
|
Verified
8.9
55
Not enough data
7.7
45
6.0
5
|
Verified
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.2
35
Not enough data
5.8
13
Not enough data
6.3
21
Not enough data
7.4
14
Not enough data
7.9
21
Not enough data
8.6
26
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.1
24
Not enough data
8.1
23
Not enough data
7.3
16
Not enough data
Advanced Features
8.2
26
Not enough data
7.6
19
Not enough data
8.7
26
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.5
47
Not enough data
7.8
41
Not enough data
9.2
43
Not enough data
9.3
47
Not enough data
Feature Not Available
Not enough data
Contacts
8.4
39
Not enough data
7.8
36
Not enough data
8.2
33
Not enough data
Insights
8.8
42
Not enough data
8.6
43
Not enough data
8.4
42
Not enough data
7.7
35
Not enough data
7.5
33
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback
Feature Not Available
Not enough data
7.7
14
Not enough data
7.1
14
Not enough data
7.7
14
Not enough data
Feature Not Available
Not enough data
7.7
17
Not enough data
Feature Not Available
Not enough data
Generative AI
8.1
8
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Natterbox and Twilio Flex are categorized as Contact Center and VoIP Providers
Unique Categories
Natterbox is categorized as AI Customer Support Agents, Conversation Intelligence, Contact Center Quality Assurance, Speech Analytics, Sales Coaching, Outbound Call Tracking, and Salesforce AppExchange Apps
Twilio Flex is categorized as UCaaS Platforms and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Natterbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
15.3%
Staffing and Recruiting
7.6%
Manufacturing
6.8%
Leisure, Travel & Tourism
6.8%
Computer Software
5.9%
Other
57.6%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
Natterbox Competitors
1 Comment
IM
Hi Mak if you are recruiting for us please reach to us directly to discuss.Read more
Issues with Not Connected calls report
1 Comment
OS
Yes. We're going through this now. The reporting for this and the support we get from Nattertbox is absolute garbage. They are condescending and speak in IT...Read more
What is Salesforce voice?
1 Comment
RK
Salesforce Voice allows companies to manage customer phone interactions from within the Salesforce platform Read more
Twilio Flex has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
