Compare MessageDesk and Retention.com 
At a Glance
Market Segments
Small-Business (79.4% of reviews)
Small-Business (87.4% of reviews)
Entry-Level Pricing
$39.00 1 Per user seat Per Month
$500.00
MessageDesk
Star Rating
(35)4.6 out of 5
Market Segments
Small-Business (79.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Per user seat Per Month
Browse all 3 pricing plansRetention.com
Star Rating
(122)4.5 out of 5
Market Segments
Small-Business (87.4% of reviews)
Pros & Cons
Entry-Level Pricing
$500.00
Browse all 2 pricing plansMessageDesk vs Retention.com
When assessing the two solutions, reviewers found Retention.com easier to use and set up. However, MessageDesk is easier to administer. Reviewers also preferred doing business with MessageDesk overall.
- Reviewers felt that MessageDesk meets the needs of their business better than Retention.com.
- When comparing quality of ongoing product support, reviewers felt that MessageDesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of MessageDesk over Retention.com.
Pricing
Entry-Level Pricing
MessageDesk
Team
$39.00
1 Per user seat Per Month
Best for: Teams that need a rich, powerful, crisp team SMS inbox.
- Per user seat pricing
- Connect up to 48 phone numbers
- Unlimited 1-on-1 SMS texting
Retention.com
Startup
$500.00
Incremental Revenue of 5-10k/mo
- 60-day Pilot Period
- 60-Day Opt-Out Annual Commitment
Free Trial
MessageDesk
Free Trial is available
Retention.com
No trial information availableRatings
Meets Requirements
9.1
32
9.0
74
Ease of Use
8.9
32
9.0
74
Ease of Setup
8.3
11
8.5
44
Ease of Admin
9.3
10
9.1
38
Quality of Support
9.9
27
8.8
71
Has the product been a good partner in doing business?
10.0
10
9.3
38
Product Direction (% positive)
9.6
27
8.4
71
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.5
10
Not enough data
8.8
11
Feature Not Available
8.9
9
Feature Not Available
8.7
10
Feature Not Available
7.6
7
Feature Not Available
9.3
7
Feature Not Available
9.8
9
Feature Not Available
8.9
6
Feature Not Available
SMS Platform
8.6
6
6.3
5
8.9
6
Feature Not Available
Not enough data
Feature Not Available
6.1
6
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Agentic AI - SMS Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Basic Communication
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - VoIP Providers
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Access
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Firewall Software
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Feature Not Available
Not enough data
6.9
6
Not enough data
9.0
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
Categories
Categories
Shared Categories
MessageDesk and Retention.com are categorized as SMS Marketing
Unique Categories
Retention.com is categorized as Other Marketing, Visitor Identification, Personalization, and Identity Resolution
Reviews
Reviewers' Company Size
MessageDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Retention.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
8.8%
Consumer Goods
8.8%
Education Management
8.8%
Medical Practice
5.9%
Legal Services
5.9%
Other
61.8%
Consumer Goods
14.4%
Retail
11.7%
Marketing and Advertising
11.7%
Health, Wellness and Fitness
9.9%
Apparel & Fashion
7.2%
Other
45.0%
Discussions
MessageDesk has no discussions with answers
What is GetEmails?
1 Comment
NR
Get emails places a pixel on your website and sends you email addresses based on new IP. Their data used to be high quality and then recently they started...Read more
Retention.com has no more discussions with answers
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