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Compare Medallia Concierge and Salesforce Service Cloud Software 
Featured Products
At a Glance
Market Segments
Small-Business (71.4% of reviews)
Mid-Market (42.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $25.00 1 User Per Month
Medallia Concierge
Star Rating
(16)4.6 out of 5
Market Segments
Small-Business (71.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Medallia ConciergeSalesforce Service Cloud
Star Rating
(7,181)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a high score that reflects its robust features and extensive user base. Users appreciate its ability to integrate seamlessly with other software, making daily operations smoother and more efficient.
- Users say that Medallia Concierge shines in its simplicity and ease of communication, particularly for straightforward inquiries. Reviewers highlight how it allows for quick exchanges of information, saving time compared to traditional phone calls, which can be a significant advantage for businesses with high volumes of client interactions.
- According to verified reviews, Salesforce Service Cloud is praised for its quick implementation process. Users have noted that the onboarding experience is intuitive, allowing businesses to integrate their existing workflows with minimal disruption, which is crucial for maintaining productivity during transitions.
- Reviewers mention that Medallia Concierge offers a unique advantage in client communication by enabling text messaging through a single phone number. This feature simplifies collaboration among team members and enhances the client experience, particularly for businesses that manage multiple caseworkers.
- G2 reviewers highlight that while Salesforce Service Cloud has a wealth of features, some users find it can be overwhelming at times. However, the platform's AI capabilities, which suggest follow-up reminders and emails, are frequently cited as a game-changer for improving customer service efficiency.
- Users report that Medallia Concierge's focus on ease of use and administration is a strong point, with many praising its user-friendly interface. This simplicity allows teams to quickly adapt and utilize the platform without extensive training, making it particularly appealing for small businesses.
Pricing
Entry-Level Pricing
Medallia Concierge
No pricing availableSalesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
Medallia Concierge
No trial information availableSalesforce Service Cloud
Free Trial is available
Ratings
Meets Requirements
9.0
13
8.6
2,771
Ease of Use
10.0
13
8.4
5,350
Ease of Setup
9.4
6
7.9
4,107
Ease of Admin
10.0
6
8.2
1,532
Quality of Support
9.4
13
8.3
2,551
Has the product been a good partner in doing business?
10.0
6
8.7
1,513
Product Direction (% positive)
7.9
11
8.2
2,731
Features by Category
Ticket and Case Management
Not enough data
8.5
1206
|
Verified
Not enough data
8.4
1202
|
Verified
Not enough data
8.3
1235
|
Verified
Not enough data
8.3
1155
|
Verified
Not enough data
8.1
981
Not enough data
7.9
1169
|
Verified
Not enough data
8.3
1150
|
Verified
Not enough data
8.5
1032
|
Verified
Generative AI
Not enough data
7.6
178
Not enough data
7.6
177
Agentic AI - Help Desk
Not enough data
8.2
54
Not enough data
8.3
55
Not enough data
8.2
56
Communication Channels
Not enough data
8.4
1022
|
Verified
Not enough data
8.6
1205
|
Verified
Not enough data
8.1
848
Not enough data
8.0
807
|
Verified
Not enough data
8.1
766
Platform
Not enough data
7.8
555
|
Verified
Not enough data
8.3
818
|
Verified
Not enough data
8.6
693
|
Verified
Not enough data
8.3
612
|
Verified
Not enough data
8.2
1145
|
Verified
Not enough data
8.2
1164
|
Verified
Administration
Not enough data
8.8
228
Not enough data
8.8
227
Not enough data
8.6
224
Knowledge Management
Not enough data
8.7
219
Not enough data
8.5
211
Not enough data
8.4
209
Compliance
Not enough data
8.7
227
Not enough data
8.7
224
Not enough data
8.6
224
Not enough data
8.6
221
Customer Support
Not enough data
8.1
210
Not enough data
8.2
203
Not enough data
8.0
192
Data Security
Not enough data
8.6
216
Not enough data
8.7
217
Not enough data
9.0
218
Not enough data
9.1
218
Administration
Not enough data
8.6
209
Not enough data
8.8
210
Not enough data
8.9
214
Generative AI
Not enough data
7.5
148
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.5
120
Not enough data
8.3
118
Not enough data
7.5
117
Design
Not enough data
8.4
114
Not enough data
8.0
115
Not enough data
8.2
117
Not enough data
8.4
117
Not enough data
8.5
114
Generative AI
Not enough data
7.4
111
Not enough data
7.5
110
Usability
Not enough data
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Reporting
Not enough data
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Generative AI
Not enough data
7.6
179
Not enough data
7.6
180
Quality Assurance
Not enough data
8.7
69
Not enough data
8.7
66
Not enough data
8.7
68
Engagement
Not enough data
8.8
67
Not enough data
8.8
67
Not enough data
8.8
67
Performance
Not enough data
8.7
67
Not enough data
8.8
67
Generative AI
Not enough data
7.7
58
Not enough data
7.9
59
Channels
Not enough data
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Generative AI
Not enough data
7.0
217
Functions
Not enough data
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Agentic AI - Contact Center
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Administrative
Not enough data
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Workforce Management
Not enough data
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Administration
Not enough data
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Conversational Platform
8.0
5
8.5
103
Not enough data
8.7
101
Not enough data
8.1
100
Not enough data
8.2
103
Support Automation
Not enough data
8.2
101
Not enough data
8.1
100
Not enough data
8.1
101
Not enough data
8.0
98
Generative AI
Not enough data
7.4
96
Not enough data
7.5
95
Customer Support
Not enough data
8.3
143
Not enough data
7.9
138
Not enough data
8.2
138
Automation
Not enough data
8.2
141
Not enough data
8.2
142
Not enough data
8.1
141
Artificial Intelligence
Not enough data
7.6
136
Not enough data
7.6
136
Not enough data
7.3
133
Generative AI
Not enough data
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Communication
Not enough data
8.5
310
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Internal Use
Not enough data
8.3
818
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
322
|
Verified
Generative AI
Not enough data
7.3
127
Self-Service Experience
Not enough data
8.6
593
Not enough data
8.3
579
Not enough data
8.3
528
Not enough data
8.0
214
Not enough data
8.4
224
Self-Service Platform
Not enough data
8.4
223
Not enough data
8.6
228
Not enough data
7.6
199
Not enough data
8.5
215
Agentic AI - Customer Self-Service
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Generative AI
Not enough data
7.9(won by default)
53
Not enough data
8.0(won by default)
53
Process
Not enough data
8.6(won by default)
243
Not enough data
8.6(won by default)
263
Not enough data
8.3(won by default)
224
Channels
Not enough data
8.8(won by default)
272
Not enough data
8.4(won by default)
247
Not enough data
8.5(won by default)
230
Not enough data
8.6(won by default)
231
Not enough data
8.6(won by default)
213
Insight
Not enough data
8.6(won by default)
229
Not enough data
8.8(won by default)
264
Not enough data
8.5(won by default)
203
Not enough data
8.7(won by default)
251
Generative AI
Not enough data
8.0
80
Not enough data
7.9
81
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Process Management
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
System Management
Not enough data
9.1
30
Not enough data
8.7
29
Agentic AI - Guest Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Concierge and Salesforce Service Cloud are categorized as Conversational Support
Unique Categories
Medallia Concierge is categorized as SMS Marketing and Guest Messaging
Salesforce Service Cloud is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Medallia Concierge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Law Practice
28.6%
Legal Services
21.4%
Hospitality
21.4%
Real Estate
7.1%
Non-Profit Organization Management
7.1%
Other
14.3%
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.8%
Other
63.8%
Alternatives
Discussions
Medallia Concierge has no discussions with answers
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4 Comments
AB
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3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
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