# Top 10 Medallia Concierge Alternatives & Competitors **Average Rating:** 4.6/5 **Total Number of Reviews:** 16 If you are considering Medallia Concierge, you may also want to investigate similar alternatives or competitors to find the best solution. Other important factors to consider when researching alternatives to Medallia Concierge include communication. The best overall Medallia Concierge alternative is Freshdesk. Other similar apps like Medallia Concierge are Podium, Birdeye, Agentforce Service (formerly Salesforce Service Cloud), and HubSpot Service Hub. Medallia Concierge alternatives can be found in [Guest Messaging Software](https://www.g2.com/categories/guest-messaging) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations). ## Best Paid & Free Alternatives to Medallia Concierge - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Podium](https://www.g2.com/products/podium/reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [Drift](https://www.g2.com/products/drift/reviews) - [OneSignal](https://www.g2.com/products/onesignal/reviews) ## Top 10 Alternatives to Medallia Concierge Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Medallia Concierge stacks up to the competition, check reviews from current & previous users in industries like Law Practice, Education Management, and Real Estate, and find the best product for your business. ### 1. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,751 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Categories in common with Medallia Concierge: [Conversational Support](https://www.g2.com/categories/conversational-support) **Compare:** [Medallia Concierge vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-medallia-concierge) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Podium](https://www.g2.com/compare/freshdesk-vs-podium) - [Freshdesk vs Birdeye](https://www.g2.com/compare/birdeye-vs-freshdesk) - [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Freshdesk vs HubSpot Service Hub](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [Freshdesk vs Textedly](https://www.g2.com/compare/freshdesk-vs-textedly) - [Freshdesk vs Brevo Marketing Platform](https://www.g2.com/compare/brevo-marketing-platform-vs-freshdesk) - [Freshdesk vs Attentive](https://www.g2.com/compare/attentive-vs-freshdesk) - [Freshdesk vs Drift](https://www.g2.com/compare/drift-vs-freshdesk) - [Freshdesk vs OneSignal](https://www.g2.com/compare/freshdesk-vs-onesignal) ### 2. [Podium](https://www.g2.com/products/podium/reviews) By Podium **Average Rating:** 4.5/5 **Total Reviews:** 2,107 Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more. Reviewers say compared to Medallia Concierge, Podium is: - Better at meeting requirements Categories in common with Medallia Concierge: [Conversational Support](https://www.g2.com/categories/conversational-support), [SMS Marketing](https://www.g2.com/categories/sms-marketing) **Compare:** [Medallia Concierge vs Podium](https://www.g2.com/compare/medallia-concierge-vs-podium) **Compare Podium with other alternatives:** - [Podium vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-podium) - [Podium vs Birdeye](https://www.g2.com/compare/birdeye-vs-podium) - [Podium vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-podium) - [Podium vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-podium) - [Podium vs Textedly](https://www.g2.com/compare/podium-vs-textedly) - [Podium vs Brevo Marketing Platform](https://www.g2.com/compare/brevo-marketing-platform-vs-podium) - [Podium vs Attentive](https://www.g2.com/compare/attentive-vs-podium) - [Podium vs Drift](https://www.g2.com/compare/drift-vs-podium) - [Podium vs OneSignal](https://www.g2.com/compare/onesignal-vs-podium) ### 3. [Birdeye](https://www.g2.com/products/birdeye/reviews) By Birdeye **Average Rating:** 4.7/5 **Total Reviews:** 4,122 Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes. Reviewers say compared to Medallia Concierge, Birdeye is: - Better at meeting requirements - Better at support Categories in common with Medallia Concierge: [Conversational Support](https://www.g2.com/categories/conversational-support), [SMS Marketing](https://www.g2.com/categories/sms-marketing) **Compare:** [Medallia Concierge vs Birdeye](https://www.g2.com/compare/birdeye-vs-medallia-concierge) **Compare Birdeye with other alternatives:** - [Birdeye vs Freshdesk](https://www.g2.com/compare/birdeye-vs-freshdesk) - [Birdeye vs Podium](https://www.g2.com/compare/birdeye-vs-podium) - [Birdeye vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-birdeye) - [Birdeye vs HubSpot Service Hub](https://www.g2.com/compare/birdeye-vs-hubspot-service-hub) - [Birdeye vs Textedly](https://www.g2.com/compare/birdeye-vs-textedly) - [Birdeye vs Brevo Marketing Platform](https://www.g2.com/compare/birdeye-vs-brevo-marketing-platform) - [Birdeye vs Attentive](https://www.g2.com/compare/attentive-vs-birdeye) - [Birdeye vs Drift](https://www.g2.com/compare/birdeye-vs-drift) - [Birdeye vs OneSignal](https://www.g2.com/compare/birdeye-vs-onesignal) ### 4. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,357 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with Medallia Concierge: [Conversational Support](https://www.g2.com/categories/conversational-support) **Compare:** [Medallia Concierge vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-medallia-concierge) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Podium](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-podium) - [Agentforce Service (formerly Salesforce Service Cloud) vs Birdeye](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-birdeye) - [Agentforce Service (formerly Salesforce Service Cloud) vs HubSpot Service Hub](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub) - [Agentforce Service (formerly Salesforce Service Cloud) vs Textedly](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-textedly) - [Agentforce Service (formerly Salesforce Service Cloud) vs Brevo Marketing Platform](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-brevo-marketing-platform) - [Agentforce Service (formerly Salesforce Service Cloud) vs Attentive](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-attentive) - [Agentforce Service (formerly Salesforce Service Cloud) vs Drift](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-drift) - [Agentforce Service (formerly Salesforce Service Cloud) vs OneSignal](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-onesignal) ### 5. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 2,915 Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Categories in common with Medallia Concierge: [Conversational Support](https://www.g2.com/categories/conversational-support) **Compare:** [Medallia Concierge vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-medallia-concierge) **Compare HubSpot Service Hub with other alternatives:** - [HubSpot Service Hub vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [HubSpot Service Hub vs Podium](https://www.g2.com/compare/hubspot-service-hub-vs-podium) - [HubSpot Service Hub vs Birdeye](https://www.g2.com/compare/birdeye-vs-hubspot-service-hub) - [HubSpot Service Hub vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub) - [HubSpot Service Hub vs Textedly](https://www.g2.com/compare/hubspot-service-hub-vs-textedly) - [HubSpot Service Hub vs Brevo Marketing Platform](https://www.g2.com/compare/brevo-marketing-platform-vs-hubspot-service-hub) - [HubSpot Service Hub vs Attentive](https://www.g2.com/compare/attentive-vs-hubspot-service-hub) - [HubSpot Service Hub vs Drift](https://www.g2.com/compare/drift-vs-hubspot-service-hub) - [HubSpot Service Hub vs OneSignal](https://www.g2.com/compare/hubspot-service-hub-vs-onesignal) ### 6. [Textedly](https://www.g2.com/products/textedly/reviews) By Textedly **Average Rating:** 4.6/5 **Total Reviews:** 1,375 Textedly is an SMS marketing communications channel that allows you to advertise, promote, announce, and engage with your audience through text messaging directly to cell phones. Textedly makes communicating with your contacts easy and efficient through their SMS and MMS Mass Texting Messaging service. Reviewers say compared to Medallia Concierge, Textedly is: - Better at meeting requirements - Better at support Categories in common with Medallia Concierge: [SMS Marketing](https://www.g2.com/categories/sms-marketing) **Compare:** [Medallia Concierge vs Textedly](https://www.g2.com/compare/medallia-concierge-vs-textedly) **Compare Textedly with other alternatives:** - [Textedly vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-textedly) - [Textedly vs Podium](https://www.g2.com/compare/podium-vs-textedly) - [Textedly vs Birdeye](https://www.g2.com/compare/birdeye-vs-textedly) - [Textedly vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-textedly) - [Textedly vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-textedly) - [Textedly vs Brevo Marketing Platform](https://www.g2.com/compare/brevo-marketing-platform-vs-textedly) - [Textedly vs Attentive](https://www.g2.com/compare/attentive-vs-textedly) - [Textedly vs Drift](https://www.g2.com/compare/drift-vs-textedly) - [Textedly vs OneSignal](https://www.g2.com/compare/onesignal-vs-textedly) ### 7. [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) By Brevo **Average Rating:** 4.5/5 **Total Reviews:** 2,574 Easily manage your marketing campaigns, transactional emails, and SMS messages all in one simple and powerful platform. Categories in common with Medallia Concierge: [SMS Marketing](https://www.g2.com/categories/sms-marketing) **Compare:** [Medallia Concierge vs Brevo Marketing Platform](https://www.g2.com/compare/brevo-marketing-platform-vs-medallia-concierge) **Compare Brevo Marketing Platform with other alternatives:** - [Brevo Marketing Platform vs Freshdesk](https://www.g2.com/compare/brevo-marketing-platform-vs-freshdesk) - [Brevo Marketing Platform vs Podium](https://www.g2.com/compare/brevo-marketing-platform-vs-podium) - [Brevo Marketing Platform vs Birdeye](https://www.g2.com/compare/birdeye-vs-brevo-marketing-platform) - [Brevo Marketing Platform vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-brevo-marketing-platform) - [Brevo Marketing Platform vs HubSpot Service Hub](https://www.g2.com/compare/brevo-marketing-platform-vs-hubspot-service-hub) - [Brevo Marketing Platform vs Textedly](https://www.g2.com/compare/brevo-marketing-platform-vs-textedly) - [Brevo Marketing Platform vs Attentive](https://www.g2.com/compare/attentive-vs-brevo-marketing-platform) - [Brevo Marketing Platform vs Drift](https://www.g2.com/compare/brevo-marketing-platform-vs-drift) - [Brevo Marketing Platform vs OneSignal](https://www.g2.com/compare/brevo-marketing-platform-vs-onesignal) ### 8. [Attentive](https://www.g2.com/products/attentive/reviews) By Attentive **Average Rating:** 4.5/5 **Total Reviews:** 1,383 Attentive is a personalized mobile messaging platform that helps enterprise retail brands acquire, retain, and interact with mobile shoppers in a new way Categories in common with Medallia Concierge: [SMS Marketing](https://www.g2.com/categories/sms-marketing) **Compare:** [Medallia Concierge vs Attentive](https://www.g2.com/compare/attentive-vs-medallia-concierge) **Compare Attentive with other alternatives:** - [Attentive vs Freshdesk](https://www.g2.com/compare/attentive-vs-freshdesk) - [Attentive vs Podium](https://www.g2.com/compare/attentive-vs-podium) - [Attentive vs Birdeye](https://www.g2.com/compare/attentive-vs-birdeye) - [Attentive vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-attentive) - [Attentive vs HubSpot Service Hub](https://www.g2.com/compare/attentive-vs-hubspot-service-hub) - [Attentive vs Textedly](https://www.g2.com/compare/attentive-vs-textedly) - [Attentive vs Brevo Marketing Platform](https://www.g2.com/compare/attentive-vs-brevo-marketing-platform) - [Attentive vs Drift](https://www.g2.com/compare/attentive-vs-drift) - [Attentive vs OneSignal](https://www.g2.com/compare/attentive-vs-onesignal) ### 9. [Drift](https://www.g2.com/products/drift/reviews) By Salesloft **Average Rating:** 4.4/5 **Total Reviews:** 1,255 Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions. Categories in common with Medallia Concierge: [Conversational Support](https://www.g2.com/categories/conversational-support) **Compare:** [Medallia Concierge vs Drift](https://www.g2.com/compare/drift-vs-medallia-concierge) **Compare Drift with other alternatives:** - [Drift vs Freshdesk](https://www.g2.com/compare/drift-vs-freshdesk) - [Drift vs Podium](https://www.g2.com/compare/drift-vs-podium) - [Drift vs Birdeye](https://www.g2.com/compare/birdeye-vs-drift) - [Drift vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-drift) - [Drift vs HubSpot Service Hub](https://www.g2.com/compare/drift-vs-hubspot-service-hub) - [Drift vs Textedly](https://www.g2.com/compare/drift-vs-textedly) - [Drift vs Brevo Marketing Platform](https://www.g2.com/compare/brevo-marketing-platform-vs-drift) - [Drift vs Attentive](https://www.g2.com/compare/attentive-vs-drift) - [Drift vs OneSignal](https://www.g2.com/compare/drift-vs-onesignal) ### 10. [OneSignal](https://www.g2.com/products/onesignal/reviews) By OneSignal **Average Rating:** 4.7/5 **Total Reviews:** 1,204 OneSignal is the market-leading omnichannel customer engagement platform for building customer relationships through personalized messaging across mobile and web push notifications, in-app messaging, SMS, and email. Reviewers say compared to Medallia Concierge, OneSignal is: - Better at meeting requirements Categories in common with Medallia Concierge: [SMS Marketing](https://www.g2.com/categories/sms-marketing) **Compare:** [Medallia Concierge vs OneSignal](https://www.g2.com/compare/medallia-concierge-vs-onesignal) **Compare OneSignal with other alternatives:** - [OneSignal vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-onesignal) - [OneSignal vs Podium](https://www.g2.com/compare/onesignal-vs-podium) - [OneSignal vs Birdeye](https://www.g2.com/compare/birdeye-vs-onesignal) - [OneSignal vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-onesignal) - [OneSignal vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-onesignal) - [OneSignal vs Textedly](https://www.g2.com/compare/onesignal-vs-textedly) - [OneSignal vs Brevo Marketing Platform](https://www.g2.com/compare/brevo-marketing-platform-vs-onesignal) - [OneSignal vs Attentive](https://www.g2.com/compare/attentive-vs-onesignal) - [OneSignal vs Drift](https://www.g2.com/compare/drift-vs-onesignal) ## Explore Articles - [Best SEO tools for my small online business](https://www.g2.com/discussions/seo-tools-best-seo-tools-for-my-small-online-business) - [What platform supports multi-country location analysis?](https://www.g2.com/discussions/what-platform-supports-multi-country-location-analysis) - [Best employee intranet software](https://www.g2.com/discussions/what-is-the-best-employee-intranet-software) - [User-friendly demo automation software for sales teams](https://www.g2.com/discussions/what-s-the-most-user-friendly-demo-automation-software-for-sales-teams) - [What is the most cost-effective mobile app optimization software?](https://www.g2.com/discussions/what-is-the-most-cost-effective-mobile-app-optimization-software) - [Top AI chatbots for appointment scheduling](https://www.g2.com/discussions/what-are-the-top-ai-chatbots-for-appointment-scheduling) ## Spotlight Categories - [Product Information Management (PIM) Systems](https://www.g2.com/categories/product-information-management-pim) - [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) - [Sales Compensation Software](https://www.g2.com/categories/sales-compensation)