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At a Glance
Market Segments
Small-Business (80.6% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
$39.00 Per Month
Contact Us Per Year
Marker.io
Star Rating
(37)4.8 out of 5
Market Segments
Small-Business (80.6% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Browse all 3 pricing plansUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its Test Feedback feature, scoring 8.6, which allows for comprehensive insights into user interactions. In contrast, Marker.io's feedback collection is noted for its User Reports & Feedback feature, which received a perfect score of 9.8, highlighting its effectiveness in gathering user input.
- Reviewers mention that Marker.io shines in Ease of Use with a score of 9.9, making it particularly appealing for small businesses. Conversely, UserTesting, while still user-friendly, has a lower score of 8.4, indicating that it may require a steeper learning curve for new users.
- G2 users highlight the superior Quality of Support from Marker.io, which scored 9.8, suggesting that users feel well-supported during their experience. UserTesting, with a score of 9.0, is also praised but does not reach the same level of satisfaction.
- Users on G2 report that UserTesting's Survey Management capabilities, particularly the Survey Builder, received a lower score of 5.8, indicating potential limitations in customization. In contrast, Marker.io's survey distribution and management features are more robust, scoring higher in user satisfaction.
- Reviewers mention that Marker.io's Bug Reporting features, particularly Tester Reports & Feedback, scored 9.8, showcasing its effectiveness in tracking and managing bugs. UserTesting, while effective, scored lower in this area, indicating it may not be as efficient for users focused on bug tracking.
- Users say that UserTesting's Product Direction score of 8.1 suggests room for improvement in future updates, while Marker.io's perfect score of 10.0 indicates a strong commitment to evolving its product based on user feedback and needs.
Pricing
Entry-Level Pricing
Marker.io
Starter
$39.00
Per Month
Collect unlimited feedback with all core features you need to get you started
- 3 users
- All core features
- Unlimited feedback
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Marker.io
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
9.4
23
8.6
599
Ease of Use
9.9
25
8.4
630
Ease of Setup
9.3
20
8.6
295
Ease of Admin
9.6
20
8.7
231
Quality of Support
9.8
22
9.0
522
Has the product been a good partner in doing business?
9.8
19
8.8
226
Product Direction (% positive)
10.0
22
8.1
589
Features by Category
User Response Methods
Not enough data
7.6
317
|
Verified
Not enough data
8.7
374
|
Verified
Not enough data
8.7
296
|
Verified
Not enough data
7.1
182
|
Verified
Not enough data
8.2
351
|
Verified
Participant Selection
Not enough data
7.4
127
Not enough data
5.6
82
Not enough data
6.9
108
Not enough data
8.1
375
|
Verified
Insights
Not enough data
7.7
344
|
Verified
Not enough data
7.7
312
|
Verified
Not enough data
7.4
312
|
Verified
Generative AI
Not enough data
6.7
84
Bug Reporting
9.8
17
Not enough data
9.8
15
Not enough data
9.8
14
Not enough data
Bug Monitoring
9.2
13
Not enough data
9.4
12
Not enough data
8.9
12
Not enough data
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Source
Not enough data
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Insights
Not enough data
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Marker.io and UserTesting share no categories
Unique Categories
Marker.io is categorized as Bug Tracking
UserTesting is categorized as Consumer Video Feedback, User Research, Enterprise Feedback Management, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Marker.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
25.0%
Computer Software
25.0%
Information Technology and Services
13.9%
Financial Services
5.6%
Education Management
5.6%
Other
25.0%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Discussions
Is Marker io free?
1 Comment
NV
Yes, Marker.io comes with a 15-day free trial!
The trial includes unlimited projects, unlimited reporters, custom branding, console logs recordings, and...Read more
Which bug tracking tool is best?
1 Comment
NV
Bug tracking tools come with their own suite of features tailored to a certain organization type.
That’s why there’s no one best choice—you just have to...Read more
Marker.io has no more discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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