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Compare Lucky Orange and Smartlook 
Featured Products
At a Glance
Market Segments
Small-Business (85.2% of reviews)
Small-Business (85.5% of reviews)
Entry-Level Pricing
$0.00 Per Month
$0.00
Lucky Orange
Star Rating
(345)4.6 out of 5
Market Segments
Small-Business (85.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 8 pricing plansSmartlook
Star Rating
(873)4.6 out of 5
Market Segments
Small-Business (85.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Lucky Orange excels in user satisfaction, with many praising its intuitive UI and easy integration process. Users appreciate the variety of features that help improve user experience and support conversions, making it a strong choice for small businesses.
- Users say Smartlook provides valuable visual analytics, particularly through its heat maps, which help identify user drop-off points. This feature is highlighted as essential for understanding user behavior, although some users feel it lacks the depth of insights offered by Lucky Orange.
- Reviewers mention that Lucky Orange's implementation process is notably quick, with many users highlighting the onboarding wizard that simplifies setup. This ease of use is a significant advantage for teams looking to get started without extensive training.
- According to verified reviews, Smartlook shines in its session replay capabilities, allowing users to easily organize and filter recordings. This feature is particularly appreciated by those who need to analyze specific user interactions, although it may not be as comprehensive as Lucky Orange's overall feature set.
- G2 reviewers note that Lucky Orange has a higher quality of support, with users reporting positive experiences when seeking assistance. This level of support can be crucial for businesses that rely on timely help to resolve issues and optimize their use of the software.
- Users highlight that while both products offer similar entry-level pricing, Lucky Orange's broader range of features and higher satisfaction ratings make it a more appealing option for small businesses looking to enhance their website's performance and user engagement.
Pricing
Entry-Level Pricing
Lucky Orange
Free
$0.00
Per Month
Full access to get started
- 100 monthly sessions
- 1 website
- Unlimited team members
Smartlook
Free
$0.00
For small projects
- 3000 sessions per month
- 1 month data history
- 10 events definitions
Free Trial
Lucky Orange
Free Trial is available
Smartlook
Free Trial is available
Ratings
Meets Requirements
8.9
303
8.9
656
Ease of Use
8.9
308
8.9
662
Ease of Setup
9.2
239
9.1
459
Ease of Admin
9.2
163
9.1
451
Quality of Support
9.1
251
8.8
470
Has the product been a good partner in doing business?
9.2
153
9.0
385
Product Direction (% positive)
9.0
299
9.0
620
Features by Category
Metrics
8.8
100
8.8
157
8.7
98
8.7
78
8.6
99
8.5
153
8.7
97
8.6
149
8.0
89
8.6
130
7.7
54
8.2
65
7.7
46
8.4
68
8.2
92
8.6
126
8.2
92
8.7
126
Reporting
9.1
104
8.8
149
8.5
89
8.5
63
Feature Not Available
8.6
121
8.2
90
8.6
117
8.0
87
8.3
108
8.0
84
7.8
18
8.2
91
8.7
119
Other
8.0
89
8.7
135
Feature Not Available
8.6
109
7.4
45
Feature Not Available
7.5
81
8.5
91
7.6
85
8.4
90
7.4
78
Feature Not Available
Feature Not Available
8.3
91
Agentic AI - Digital Analytics
Feature Not Available
Not enough data
Feature Not Available
Not enough data
5.5
7
Not enough data
5.5
7
Not enough data
Administration
8.1
88
8.4
208
Feature Not Available
8.6
100
8.5
102
8.8
316
8.5
100
Feature Not Available
User Identification
Not enough data
Feature Not Available
Not enough data
8.4
59
Not enough data
8.7
64
Tracking & Reporting
Not enough data
8.3
64
Not enough data
8.6
69
Not enough data
8.5
60
Not enough data
8.6
77
Not enough data
8.9
72
Not enough data
8.7
74
Metrics
Not enough data
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
User Behavior
8.9
145
|
Verified
9.1
221
|
Verified
8.5
138
|
Verified
8.9
205
|
Verified
8.2
128
|
Verified
8.4
166
|
Verified
A/B Testing
7.3
118
|
Verified
8.4
126
|
Verified
6.5
64
8.0
86
|
Verified
7.9
57
8.3
124
|
Verified
7.7
114
|
Verified
8.3
104
|
Verified
Visitor Information
7.7
134
|
Verified
8.4
167
|
Verified
7.8
114
8.4
125
|
Verified
Agentic AI - Session Replay
Feature Not Available
Not enough data
Product Analytics
Feature Not Available
Feature Not Available
8.4
43
8.7
109
8.1
42
8.5
91
8.1
42
8.7
97
7.8
40
8.4
72
Feature Not Available
8.1
44
Feature Not Available
Feature Not Available
7.6
38
8.9
83
Agentic AI - Product Analytics
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.4
23
Not enough data
8.2
41
Not enough data
8.5
42
Not enough data
7.5
40
Not enough data
7.4
41
Not enough data
Feature Not Available
Not enough data
Administration
7.4
40
Not enough data
7.0
39
Not enough data
7.7
38
Not enough data
Generative AI
6.0
30
Not enough data
Agentic AI - E-Commerce Analytics
5.5
13
Not enough data
6.5
13
Not enough data
6.3
13
Not enough data
5.5
13
Not enough data
6.8
14
Not enough data
Agentic AI - Heatmap Tools
Feature Not Available
Not enough data
6.0
15
Not enough data
Feature Not Available
Not enough data
6.0
15
Not enough data
5.4
15
Not enough data
5.8
15
Not enough data
Analysis
8.6
118
8.6
252
8.4
118
8.5
229
8.3
128
8.4
220
8.1
123
8.5
207
8.5
130
8.7
140
Reporting
9.1
140
8.7
279
8.7
141
9.1
312
8.9
133
9.0
275
8.3
120
8.4
223
Metrics
Not enough data
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
Variation Testing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting
Not enough data
9.0
29
Not enough data
8.9
33
Personalization
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
8.9
30
Administration
Not enough data
8.9
41
Not enough data
Feature Not Available
Not enough data
8.9
45
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Lucky Orange and Smartlook are categorized as Product Analytics, Session Replay, Heatmap Tools, and Digital Analytics
Unique Categories
Lucky Orange is categorized as E-Commerce Analytics
Smartlook is categorized as Mobile App Analytics and Mobile App Optimization
Reviews
Reviewers' Company Size
Lucky Orange
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
15.2%
Marketing and Advertising
8.5%
Apparel & Fashion
6.4%
Consumer Goods
5.5%
Computer Software
5.5%
Other
59.1%
Computer Software
10.4%
Information Technology and Services
8.2%
Marketing and Advertising
7.9%
Retail
5.4%
Internet
4.9%
Other
63.2%
Discussions
Does lucky orange slow down your site?
3 Comments
BB
Not noticeably.Read more
Is there a mobile app?
2 Comments
SC
I would love to be able to have lucky orange as a mobile app so I can track my store when I'm not around my computer.Read more
How can I exclude myself from the recordings?
2 Comments
RC
You can exclude your IP, here's the page: https://app.smartlook.com/settings/ipsRead more
I would to know how to use all the features, is there any number I can dial?
1 Comment
LM
Hi Gurpeet,
you can chat with our customer success team and arrange a demo.
Best regards,
LukasRead more
What integration does Smartlook currently offer that cannot be missing from the platform implementation?
1 Comment
LM
Hi Fernanda,
check our most important integrations here: https://help.smartlook.com/en/collections/1948380-integrations
LukasRead more
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