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At a Glance
Market Segments
Mid-Market (43.5% of reviews)
Small-Business (51.4% of reviews)
Entry-Level Pricing
Contact Us
$39/month 3
LivePerson
Star Rating
(197)4.3 out of 5
Market Segments
Mid-Market (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansProProfs Chat
Star Rating
(35)4.5 out of 5
Market Segments
Small-Business (51.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$39/month 3
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LivePerson excels in its "Live Chat" feature, providing a seamless experience for real-time customer interactions, while ProProfs Chat is noted for its "In-App Messaging" which users find highly effective for engaging customers within their applications.
- Reviewers mention that ProProfs Chat offers superior "Ease of Use" with a score of 9.0, making it more accessible for small businesses, whereas LivePerson's score of 8.3 indicates a steeper learning curve for new users.
- G2 users highlight that LivePerson's "Quality of Support" is commendable with a score of 8.3, but ProProfs Chat outshines it with an 8.7, suggesting that users feel more supported when using ProProfs Chat.
- Users on G2 report that ProProfs Chat's "Customization" options are robust, scoring 8.8, allowing businesses to tailor their chat experience extensively, while LivePerson's customization features are perceived as less flexible, scoring 8.0.
- Reviewers mention that LivePerson's "Product Direction" score of 5.2 raises concerns about its future development, while ProProfs Chat's score of 8.9 indicates a strong positive outlook, suggesting that users feel more confident in ProProfs Chat's ongoing improvements.
- Users say that LivePerson's "AI Text Generation" feature is rated at 8.6, providing decent automation capabilities, but ProProfs Chat's score of 9.0 for the same feature indicates a more advanced and effective AI integration, enhancing user experience significantly.
Pricing
Entry-Level Pricing
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
ProProfs Chat
Gold Package
$39/month
3
Best for established businesses that have support teams & require team reporting.
- All Silver Plan
- Chat history - 1 year
- Domains - 3
Free Trial
LivePerson
No trial information availableProProfs Chat
Free Trial is available
Ratings
Meets Requirements
8.6
163
8.3
26
Ease of Use
8.4
166
9.0
26
Ease of Setup
8.1
94
8.5
10
Ease of Admin
8.2
77
8.3
10
Quality of Support
8.4
163
8.7
25
Has the product been a good partner in doing business?
8.1
79
9.3
10
Product Direction (% positive)
5.7
160
8.9
22
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Agent Performance Management
9.2
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
Generative AI
9.3
5
Not enough data
Agentic AI - Conversation Intelligence
9.0
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Responses
8.1
56
Not enough data
8.2
60
Not enough data
8.3
61
Not enough data
Automation - AI Agents
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Platform
8.7
57
Not enough data
8.8
25
Not enough data
8.2
58
Not enough data
Autonomy - AI Agents
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Generative AI
9.0
7
Not enough data
9.0
7
Not enough data
Responses
8.9
14
Not enough data
8.7
15
Not enough data
9.0
17
Not enough data
8.7
14
Not enough data
8.8
11
Not enough data
Platform
9.2
15
Not enough data
9.0
14
Not enough data
8.8
16
Not enough data
8.3
15
Not enough data
8.7
13
Not enough data
9.1
13
Not enough data
8.7
13
Not enough data
Generative AI
8.7
10
Not enough data
9.0
10
Not enough data
Conversational Platform
6.9
19
Not enough data
8.2
19
Not enough data
8.2
16
Not enough data
8.5
19
Not enough data
Support Automation
8.0
18
Not enough data
8.1
19
Not enough data
8.7
20
Not enough data
8.0
20
Not enough data
Generative AI
8.3
10
Not enough data
8.7
10
Not enough data
Customer Support
8.8
12
Not enough data
9.0
10
Not enough data
8.8
12
Not enough data
Automation
9.2
11
Not enough data
8.8
12
Not enough data
8.6
12
Not enough data
Artificial Intelligence
8.5
13
Not enough data
8.9
12
Not enough data
8.8
13
Not enough data
Generative AI
9.2
10
Not enough data
9.3
10
Not enough data
Agentic AI - Bot Platforms
9.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Generative AI
8.5
9
Not enough data
9.1
9
Not enough data
8.9
9
Not enough data
Communication
9.0
35
|
Verified
9.0
8
|
Verified
8.8
34
|
Verified
8.8
8
|
Verified
7.7
19
Not enough data
8.6
27
|
Verified
9.4
6
|
Verified
8.4
15
|
Verified
Not enough data
Internal Use
7.8
31
|
Verified
8.5
8
|
Verified
8.3
26
|
Verified
7.7
5
8.6
22
|
Verified
9.3
7
|
Verified
8.0
27
|
Verified
9.4
6
|
Verified
8.8
23
|
Verified
8.7
5
|
Verified
7.8
29
|
Verified
9.3
5
|
Verified
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.4
17
Not enough data
8.2
10
Not enough data
7.8
9
Not enough data
8.3
12
Not enough data
7.9
13
Not enough data
Self-Service Platform
8.1
13
Not enough data
8.3
13
Not enough data
8.5
13
Not enough data
8.5
10
Not enough data
Agentic AI - Customer Self-Service
7.7
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Generative AI
8.3(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
Process
8.1(won by default)
6
Not enough data
7.9(won by default)
8
Not enough data
7.9(won by default)
7
Not enough data
Channels
7.7(won by default)
8
Not enough data
8.3(won by default)
9
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
Insight
8.3(won by default)
7
Not enough data
7.9(won by default)
8
Not enough data
8.1(won by default)
8
Not enough data
8.3(won by default)
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.4
8
Not enough data
9.4
8
Not enough data
9.5
10
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
Customer Interaction Automation - AI Customer Support Agents
9.6
8
Not enough data
9.4
9
Not enough data
9.4
8
Not enough data
9.6
9
Not enough data
Automation
9.7
10
Not enough data
9.5
10
Not enough data
9.4
8
Not enough data
Autonomy
9.4
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
LivePerson is categorized as AI Agents For Business Operations, Conversational Commerce Platforms, AI IT Agents, AI SDRs, AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Conversation Intelligence, Conversational Marketing, Bot Platforms, Social Customer Service, Customer Self-Service, SAP Store, and AI Voice Assistants
ProProfs Chat has no unique categories
Reviews
Reviewers' Company Size
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
15.2%
Retail
14.6%
Telecommunications
7.9%
Information Technology and Services
6.2%
Computer Software
5.1%
Other
51.1%
Information Technology and Services
22.9%
Marketing and Advertising
20.0%
Computer Software
8.6%
Automotive
5.7%
Accounting
5.7%
Other
37.1%
Alternatives
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
ProProfs Chat has no discussions with answers
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