Compare LiveChat and Zoho Desk 
At a Glance
Market Segments
Small-Business (44.6% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
$0.00
LiveChat
Star Rating
(802)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansZoho Desk
Star Rating
(7,444)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in ease of use, with users appreciating its straightforward interface that simplifies customer interactions. One user noted, "I love how easy it is to chat with our customers," highlighting the platform's user-friendly design.
- Users say that Zoho Desk offers a robust ticket management system, with features like multiple action options for tickets that help streamline workflows. A reviewer mentioned, "I like the multiple options for actioning tickets," which enhances organization and efficiency.
- According to verified reviews, LiveChat shines in customer support, with users praising the combination of technology and human assistance. One user stated, "Customer support is excellent using their own technology with the support of a person when additional assistance is needed," indicating a strong support system.
- Reviewers mention that Zoho Desk's drag-and-drop interface significantly improves usability, saving users time and effort. A user highlighted, "The drag-and-drop interface saves me hours each week," showcasing its efficiency in managing tasks.
- G2 reviewers report that LiveChat's help desk functions contribute to a better overall customer experience, with one user noting, "The help desk functions are very good," which enhances the support process for businesses.
- Users say that while Zoho Desk is effective for organizing systems, it sometimes lacks the customization options that LiveChat provides. A reviewer pointed out that LiveChat's features make a difference in managing website interactions, suggesting a more tailored experience for users.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
LiveChat
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.1
701
8.7
5,965
Ease of Use
9.3
700
8.5
6,045
Ease of Setup
9.0
280
8.1
5,318
Ease of Admin
9.1
271
8.3
4,925
Quality of Support
9.1
649
8.3
5,361
Has the product been a good partner in doing business?
9.1
263
8.4
4,453
Product Direction (% positive)
8.3
694
8.9
5,715
Features by Category
Ticket and Case Management
9.2
248
8.6
3440
|
Verified
9.1
245
8.5
3355
|
Verified
9.0
238
8.3
3163
|
Verified
9.2
253
8.3
2951
|
Verified
8.5
156
8.2
2679
|
Verified
9.0
231
8.4
2916
|
Verified
9.1
230
8.5
2932
|
Verified
8.9
142
|
Verified
8.3
2525
|
Verified
Generative AI
6.4
6
7.4
967
7.2
6
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Communication Channels
9.2
220
|
Verified
8.3
2876
|
Verified
9.3
232
|
Verified
8.6
3117
|
Verified
9.4
268
|
Verified
8.2
2419
|
Verified
8.9
222
|
Verified
8.0
2162
|
Verified
8.5
108
7.8
1923
|
Verified
Platform
9.1
82
|
Verified
8.1
2306
|
Verified
8.4
281
|
Verified
8.2
2750
|
Verified
9.2
88
|
Verified
8.4
2853
|
Verified
8.9
73
|
Verified
8.2
2313
|
Verified
9.0
213
|
Verified
8.2
2832
|
Verified
9.1
217
|
Verified
8.4
2979
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
9
7.9
175
7.5
8
8.0
177
Feature Not Available
Feature Not Available
Communication
9.2
327
|
Verified
8.8
718
|
Verified
8.9
326
|
Verified
8.7
759
|
Verified
8.4
221
8.6
658
8.8
269
|
Verified
8.6
631
|
Verified
8.3
30
8.3
355
Internal Use
8.4
281
|
Verified
8.2
2750
|
Verified
8.8
303
|
Verified
Feature Not Available
8.6
253
|
Verified
8.4
455
8.6
258
|
Verified
8.7
714
|
Verified
8.6
244
|
Verified
8.6
692
|
Verified
8.4
249
|
Verified
8.6
707
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1514
Not enough data
8.4
1472
Feature Not Available
8.1
1279
Not enough data
8.1
772
Not enough data
8.2
817
Self-Service Platform
Not enough data
8.3
843
Not enough data
8.3
819
Not enough data
7.8
732
Not enough data
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
185
Not enough data
7.7
184
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and Zoho Desk are categorized as Live Chat, Help Desk, and Customer Self-Service
Unique Categories
LiveChat is categorized as Chatbots, Conversational Marketing, Conversational Support, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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