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At a Glance
Market Segments
Small-Business (44.8% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
$0.00
LiveChat
Star Rating
(773)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansZoho Desk
Star Rating
(7,130)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its "Pop-up Chat" feature, receiving a score of 9.2, which enhances customer engagement effectively. In contrast, Zoho Desk's similar feature scores lower at 8.9, indicating that users find LiveChat's implementation more effective for real-time communication.
- Reviewers mention that LiveChat's "Ticket Creation User Experience" is rated at 9.2, making it intuitive and user-friendly. On the other hand, Zoho Desk's score of 8.7 suggests that while it is functional, it may not be as seamless as LiveChat's offering.
- G2 users highlight the superior "Response Automation" capabilities of LiveChat, which scored 9.2, allowing for quicker resolutions. In comparison, Zoho Desk's score of 8.4 indicates that its automation features may not be as robust, potentially leading to slower response times.
- Users on G2 appreciate LiveChat's "Knowledge Base" feature, which scored 8.6, as it provides easily accessible information for customers. Conversely, Zoho Desk's Knowledge Base received a slightly higher score of 8.8, suggesting it may offer more comprehensive resources, but the difference is minimal.
- Reviewers mention that LiveChat's "Customization" options are rated at 8.4, allowing businesses to tailor the software to their needs effectively. Zoho Desk, with a score of 8.3, offers customization as well, but users feel that LiveChat provides a more flexible approach.
- Users report that LiveChat's "Quality of Support" is rated at 9.1, indicating a strong customer service experience. In contrast, Zoho Desk's score of 8.3 suggests that while support is available, it may not be as responsive or effective as that of LiveChat.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
LiveChat
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.1
690
8.7
5,665
Ease of Use
9.3
689
8.5
5,743
Ease of Setup
9.0
271
8.1
5,018
Ease of Admin
9.1
263
8.3
4,725
Quality of Support
9.1
639
8.3
5,095
Has the product been a good partner in doing business?
9.0
255
8.4
4,266
Product Direction (% positive)
8.3
683
8.9
5,430
Features by Category
Ticket and Case Management
9.2
248
8.6
3319
|
Verified
9.1
245
8.5
3289
|
Verified
9.0
238
8.3
3064
|
Verified
9.2
253
8.3
2912
|
Verified
8.5
156
8.2
2628
|
Verified
9.0
231
8.4
2907
|
Verified
9.1
230
8.5
2912
|
Verified
8.9
142
|
Verified
8.3
2500
|
Verified
Generative AI
6.4
6
7.4
960
7.2
6
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
9.2
220
|
Verified
8.3
2853
|
Verified
9.3
232
|
Verified
8.6
3071
|
Verified
9.4
267
|
Verified
8.2
2384
|
Verified
8.9
222
|
Verified
8.0
2144
|
Verified
8.5
108
7.8
1906
|
Verified
Platform
9.1
80
|
Verified
8.1
2277
|
Verified
8.4
279
|
Verified
8.2
2726
|
Verified
9.2
86
|
Verified
8.4
2825
|
Verified
8.9
73
|
Verified
8.1
2242
|
Verified
8.9
212
|
Verified
8.2
2785
|
Verified
9.1
216
|
Verified
8.4
2942
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
309
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
569
Not enough data
8.0
555
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
10
7.9
176
7.8
9
8.0
178
Feature Not Available
7.8
177
Communication
9.1
320
|
Verified
8.8
718
|
Verified
8.9
325
|
Verified
8.7
758
|
Verified
8.4
222
8.6
659
8.8
270
|
Verified
8.6
632
|
Verified
8.3
31
8.3
356
Internal Use
8.4
279
|
Verified
8.2
2726
|
Verified
8.8
302
|
Verified
8.5
361
8.6
252
|
Verified
8.4
456
8.6
258
|
Verified
8.7
712
|
Verified
8.6
244
|
Verified
8.7
692
|
Verified
8.4
250
|
Verified
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Feature Not Available
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Shared Categories
LiveChat and Zoho Desk are categorized as Live Chat, Help Desk, and Customer Self-Service
Unique Categories
LiveChat is categorized as Chatbots, Conversational Marketing, Conversational Support, Customer Service Automation, and Conversational Commerce Platforms
Zoho Desk is categorized as Digital Customer Service Platforms, Social Customer Service, Customer Communications Management, Google Workspace for Sales, Contact Center Knowledge Base, and Complaint Management
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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