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Compare LiveChat and Sprinklr Service 
Featured Products
At a Glance
Market Segments
Small-Business (44.7% of reviews)
Enterprise (42.5% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
$4,200.00 1 User Per Year
LiveChat
Star Rating
(775)4.5 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSprinklr Service
Star Rating
(712)4.3 out of 5
Market Segments
Enterprise (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in user experience, particularly highlighting its intuitive setup and ease of use. Users appreciate the straightforward implementation process, with one reviewer noting that the platform is "reliable" and "easy to set up."
- Users say that Sprinklr Service offers impressive customization options, allowing teams to tailor workflows to their specific needs. This flexibility is praised for effectively solving problems, making it a strong choice for organizations with complex requirements.
- Reviewers mention that LiveChat's AI features significantly enhance customer interactions by providing quick answers from the knowledge base, which helps reduce the volume of conversations agents need to handle. This capability is seen as a major advantage for improving efficiency.
- According to verified reviews, Sprinklr Service shines in its ability to unify customer interactions across multiple channels, making it ideal for enterprises that require a comprehensive view of customer engagement. Users appreciate the platform's scalability and integration capabilities.
- G2 reviewers highlight that LiveChat has a higher satisfaction score in terms of quality of support, with users noting excellent customer service and responsiveness. This aspect is crucial for businesses that rely on timely assistance.
- Users report that while Sprinklr Service has strong features for enterprise needs, it may not be as user-friendly as LiveChat, particularly for smaller teams. Some users find the platform's complexity a challenge, which can hinder day-to-day usability.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
LiveChat
Free Trial is available
Sprinklr Service
Free Trial is available
Ratings
Meets Requirements
9.1
691
8.5
585
Ease of Use
9.3
690
8.3
601
Ease of Setup
9.0
271
8.0
444
Ease of Admin
9.1
263
8.1
234
Quality of Support
9.1
640
8.1
562
Has the product been a good partner in doing business?
9.0
255
8.6
235
Product Direction (% positive)
8.3
684
8.7
591
Features by Category
Ticket and Case Management
9.2
248
8.6
69
|
Verified
9.1
245
8.4
70
|
Verified
9.0
238
8.6
73
|
Verified
9.2
253
7.9
69
|
Verified
8.5
156
8.0
64
|
Verified
9.0
231
8.3
69
|
Verified
9.1
230
8.3
67
|
Verified
8.9
142
|
Verified
8.2
70
|
Verified
Generative AI
6.4
6
7.4
45
7.2
6
7.0
46
Agentic AI - Help Desk
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Communication Channels
9.2
220
|
Verified
8.1
63
|
Verified
9.3
232
|
Verified
8.1
64
|
Verified
9.4
267
|
Verified
7.8
68
|
Verified
8.9
222
|
Verified
8.9
67
|
Verified
8.5
108
7.0
59
Platform
9.1
80
|
Verified
7.6
71
|
Verified
8.4
279
|
Verified
7.8
140
|
Verified
9.2
86
|
Verified
8.6
78
|
Verified
8.9
73
|
Verified
8.2
75
|
Verified
8.9
212
|
Verified
8.9
82
|
Verified
9.1
216
|
Verified
8.9
82
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Agent Performance Management
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.3
50
Engagement
Not enough data
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
Not enough data
6.9
142
Not enough data
8.4
145
Not enough data
7.9
137
Not enough data
7.5
140
Not enough data
7.6
135
Generative AI
Not enough data
6.6
113
Functions
Not enough data
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
128
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
Not enough data
7.8
130
Not enough data
7.8
130
Not enough data
8.4
143
Not enough data
7.8
131
Not enough data
7.9
142
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
9
7.8
74
7.5
8
7.4
72
Feature Not Available
7.2
72
Communication
9.1
320
|
Verified
7.8
101
|
Verified
8.9
325
|
Verified
8.3
110
|
Verified
8.4
221
7.6
98
8.8
269
|
Verified
8.2
101
8.3
30
7.3
96
Internal Use
8.4
279
|
Verified
7.8
140
|
Verified
8.8
301
|
Verified
8.0
108
|
Verified
8.6
251
|
Verified
7.9
101
8.6
257
|
Verified
8.4
102
8.6
243
|
Verified
8.0
102
|
Verified
8.4
249
|
Verified
8.1
108
|
Verified
Generative AI
Not enough data
7.5
41
Self-Service Experience
Not enough data
8.0
53
Not enough data
7.6
54
Feature Not Available
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Self-Service Platform
Not enough data
8.1
53
Not enough data
7.7
51
Not enough data
7.4
53
Not enough data
7.7
54
Agentic AI - Customer Self-Service
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Generative AI
Not enough data
6.9(won by default)
225
Not enough data
6.8(won by default)
222
Process
Not enough data
8.3(won by default)
310
Not enough data
7.7(won by default)
307
Not enough data
8.1(won by default)
307
Channels
Not enough data
7.3(won by default)
282
Not enough data
8.8(won by default)
325
Not enough data
7.2(won by default)
274
Not enough data
6.6(won by default)
262
Not enough data
7.5(won by default)
271
Insight
Not enough data
7.7(won by default)
290
Not enough data
8.3(won by default)
313
Not enough data
7.9(won by default)
285
Not enough data
7.6(won by default)
281
Generative AI
Not enough data
7.5
12
Generative AI
Not enough data
7.1
103
Not enough data
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and Sprinklr Service are categorized as Chatbots, Live Chat, Help Desk, Customer Self-Service, and Conversational Commerce Platforms
Unique Categories
LiveChat is categorized as Conversational Marketing, Conversational Support, and Customer Service Automation
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.0%
Financial Services
4.0%
Internet
3.8%
Other
68.7%
Consumer Services
11.3%
Marketing and Advertising
10.3%
Information Technology and Services
5.2%
Financial Services
5.1%
Telecommunications
4.0%
Other
64.2%
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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