Compare LiveChat and Sprinklr Service 
Featured Products
At a Glance
Market Segments
Small-Business (44.6% of reviews)
Enterprise (42.7% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
$4,200.00 1 User Per Year
LiveChat
Star Rating
(802)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSprinklr Service
Star Rating
(731)4.3 out of 5
Market Segments
Enterprise (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in user-friendliness, with many users highlighting its intuitive interface and ease of use. One user mentioned, "I love how easy it is to chat with our customers," which reflects the platform's strong focus on enhancing customer interactions.
- Users say that Sprinklr Service shines in its comprehensive reporting and data analysis capabilities. Reviewers appreciate the ability to manage customer feedback across multiple channels in one dashboard, making it easier to track trends without switching systems.
- According to verified reviews, LiveChat offers a superior implementation experience, with users noting a quick setup process. One reviewer stated, "Easy to use, customer support is excellent," indicating that the onboarding process is both efficient and well-supported.
- Reviewers mention that Sprinklr Service stands out for its AI-powered automation features, which streamline customer interactions. Users have praised its unified platform approach, allowing businesses to manage various communication channels seamlessly.
- G2 reviewers highlight that LiveChat provides excellent support quality, with many users expressing satisfaction with the assistance they receive. One user noted, "The help desk functions are very good," which contributes to an overall positive customer experience.
- Users report that while Sprinklr Service offers robust features for enterprise-level needs, it may be less accessible for smaller businesses due to its higher entry-level price. This contrasts with LiveChat's affordability, making it a more attractive option for small businesses looking for effective customer support solutions.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
LiveChat
Free Trial is available
Sprinklr Service
Free Trial is available
Ratings
Meets Requirements
9.1
701
8.5
594
Ease of Use
9.3
700
8.3
612
Ease of Setup
9.0
280
7.9
453
Ease of Admin
9.1
271
8.1
237
Quality of Support
9.1
649
8.1
573
Has the product been a good partner in doing business?
9.1
263
8.6
238
Product Direction (% positive)
8.3
694
8.7
600
Features by Category
Ticket and Case Management
9.2
248
8.6
69
|
Verified
9.1
245
8.5
71
|
Verified
9.0
238
8.6
73
|
Verified
9.2
253
7.9
69
|
Verified
8.5
156
8.0
64
|
Verified
9.0
231
8.3
69
|
Verified
9.1
230
8.3
67
|
Verified
8.9
142
|
Verified
8.2
70
|
Verified
Generative AI
6.4
6
7.4
45
7.2
6
7.0
46
Agentic AI - Help Desk
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Communication Channels
9.2
220
|
Verified
8.1
63
|
Verified
9.3
232
|
Verified
8.1
64
|
Verified
9.4
268
|
Verified
7.8
68
|
Verified
8.9
222
|
Verified
8.9
67
|
Verified
8.5
108
7.0
59
Platform
9.1
82
|
Verified
7.6
72
|
Verified
8.4
281
|
Verified
7.8
140
|
Verified
9.2
88
|
Verified
8.6
79
|
Verified
8.9
73
|
Verified
8.2
76
|
Verified
9.0
213
|
Verified
8.9
84
|
Verified
9.1
217
|
Verified
8.9
85
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
47
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Artificial Intelligence - Conversation Intelligence
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
Not enough data
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.4
51
Engagement
Not enough data
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
Not enough data
6.9
142
Not enough data
8.4
145
Not enough data
7.9
138
Not enough data
7.5
140
Not enough data
7.6
135
Generative AI
Not enough data
6.6
113
Functions
Not enough data
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
129
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
Not enough data
7.8
130
Not enough data
7.8
130
Not enough data
8.4
144
Not enough data
7.8
131
Not enough data
7.9
142
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
9
7.8
74
7.5
8
7.4
72
Feature Not Available
7.2
72
Communication
9.2
327
|
Verified
7.9
101
|
Verified
8.9
326
|
Verified
8.3
111
|
Verified
8.4
221
7.6
98
8.8
269
|
Verified
8.3
101
8.3
30
7.3
95
Internal Use
8.4
281
|
Verified
7.8
140
|
Verified
8.8
303
|
Verified
8.1
108
|
Verified
8.6
253
|
Verified
7.9
101
8.6
258
|
Verified
8.4
101
8.6
244
|
Verified
8.0
102
|
Verified
8.4
249
|
Verified
8.1
108
|
Verified
Generative AI
Not enough data
7.5
41
Self-Service Experience
Not enough data
8.0
53
Not enough data
7.6
54
Feature Not Available
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Self-Service Platform
Not enough data
8.1
53
Not enough data
7.8
52
Not enough data
7.5
54
Not enough data
7.7
54
Agentic AI - Customer Self-Service
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Generative AI
Not enough data
6.9(won by default)
228
Not enough data
6.8(won by default)
223
Process
Not enough data
8.3(won by default)
313
Not enough data
7.7(won by default)
309
Not enough data
8.2(won by default)
310
Channels
Not enough data
7.3(won by default)
284
Not enough data
8.8(won by default)
333
Not enough data
7.2(won by default)
276
Not enough data
6.6(won by default)
263
Not enough data
7.5(won by default)
272
Insight
Not enough data
7.7(won by default)
294
Not enough data
8.3(won by default)
318
Not enough data
7.9(won by default)
286
Not enough data
7.6(won by default)
283
Generative AI
Not enough data
7.8
12
Generative AI
Not enough data
7.1
103
Not enough data
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and Sprinklr Service are categorized as Chatbots, Live Chat, Help Desk, Customer Self-Service, and Conversational Commerce Platforms
Unique Categories
LiveChat is categorized as Conversational Marketing, Conversational Support, and Customer Service Automation
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Consumer Services
10.9%
Marketing and Advertising
10.3%
Information Technology and Services
5.3%
Financial Services
5.1%
Food & Beverages
3.9%
Other
64.5%
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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