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At a Glance
Market Segments
Small-Business (67.1% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
No pricing available
LiveAgent
Star Rating
(1,536)4.5 out of 5
Market Segments
Small-Business (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansSupport Hero
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Support HeroSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveAgent excels in its ticket creation user experience, scoring a 9.0, while Support Hero's ticket creation experience is less favorable, leading to some frustration among users.
- Reviewers mention that LiveAgent's multi-channel coverage, particularly in email and live chat, is rated highly at 9.3, whereas Support Hero's text channel received a lower score of 8.3, indicating a gap in user satisfaction for SMS communications.
- G2 users highlight that LiveAgent's quality of support is rated at 9.1, which is slightly lower than Support Hero's 9.2, suggesting that Support Hero may provide a more responsive support experience based on user feedback.
- Users on G2 appreciate LiveAgent's robust ticket collaboration features, scoring 8.9, while Support Hero's collaboration tools are perceived as less effective, leading to challenges in team communication.
- Reviewers say that LiveAgent's knowledge base is rated at 9.1, which is lower than Support Hero's impressive score of 9.7, indicating that Support Hero offers a more comprehensive self-service experience for users seeking information.
- Users report that LiveAgent's automation features, while functional, received a score of 8.1, which is notably lower than Support Hero's capabilities, suggesting that Support Hero may provide more advanced automation options for streamlining workflows.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Support Hero
No pricing availableFree Trial
LiveAgent
Free Trial is available
Support Hero
Free Trial is available
Ratings
Meets Requirements
8.9
1,300
8.7
10
Ease of Use
8.9
1,305
8.8
10
Ease of Setup
8.7
868
Not enough data
Ease of Admin
8.9
845
Not enough data
Quality of Support
9.1
1,239
9.2
8
Has the product been a good partner in doing business?
9.1
821
Not enough data
Product Direction (% positive)
8.9
1,264
8.8
10
Features by Category
Ticket and Case Management
9.0
779
|
Verified
Not enough data
9.0
777
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.8
714
|
Verified
Not enough data
8.6
575
|
Verified
Not enough data
8.7
703
|
Verified
Not enough data
8.9
717
|
Verified
Not enough data
8.6
444
|
Verified
Not enough data
Generative AI
8.3
32
Not enough data
8.2
32
Not enough data
Agentic AI - Help Desk
9.4
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
Communication Channels
8.7
654
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
9.1
696
|
Verified
Not enough data
8.6
539
|
Verified
Not enough data
8.7
381
|
Verified
Not enough data
Platform
7.9
413
|
Verified
Not enough data
8.4
664
|
Verified
Not enough data
8.7
526
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
8.8
694
|
Verified
Not enough data
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Platform
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.3
6
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
22
Not enough data
8.0
23
Not enough data
7.7
22
Not enough data
Communication
9.3
485
|
Verified
Not enough data
9.0
489
|
Verified
Not enough data
8.9
376
|
Verified
Not enough data
9.0
374
|
Verified
Not enough data
8.8
61
Not enough data
Internal Use
8.4
664
|
Verified
Not enough data
9.1
422
|
Verified
Not enough data
8.5
55
Not enough data
8.9
403
|
Verified
Not enough data
9.1
384
|
Verified
Not enough data
8.9
382
|
Verified
Not enough data
Generative AI
7.8
17
Not enough data
Self-Service Experience
9.1
322
9.7
6
8.9
305
9.4
6
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Not enough data
Self-Service Platform
8.6
45
Not enough data
8.3
46
Not enough data
7.4
41
Not enough data
8.7
43
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Not enough data
Process
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Not enough data
Channels
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Not enough data
Insight
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Not enough data
Generative AI
8.0
14
Not enough data
7.6
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and Support Hero are categorized as Customer Self-Service
Unique Categories
LiveAgent is categorized as Digital Customer Service Platforms, Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Chatbots, Knowledge Management, Social Customer Service, Live Chat, Help Desk, Enterprise Feedback Management, Contact Center, and Call Center Infrastructure (CCI)
Support Hero has no unique categories
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Support Hero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Internet
30.0%
Computer Software
20.0%
Retail
10.0%
Real Estate
10.0%
Information Technology and Services
10.0%
Other
20.0%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
Support Hero has no discussions with answers
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