Compare LiveAgent and Support Hero 
Featured Products
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
No pricing available
LiveAgent
Star Rating
(1,532)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansSupport Hero
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Support HeroSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveAgent excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Support Hero. Users appreciate its ability to unify various customer communication channels, including emails, calls, and social media, which enhances the customer service experience.
- Users say that LiveAgent's implementation process is notably efficient, with many highlighting the intuitive onboarding wizard that simplifies setup. In contrast, Support Hero, while praised for its simplicity, lacks the same level of comprehensive features that can streamline customer service operations.
- Reviewers mention that LiveAgent's extensive feature set, including automated triggers for proactive customer engagement, sets it apart from Support Hero. Users find that these features significantly improve the online shopping experience, making it a more robust solution for businesses.
- According to verified reviews, Support Hero shines in its user-friendliness, particularly for solopreneurs. Users appreciate its straightforward interface and the ability to manage content libraries easily, which allows for tailored offerings. However, it may not provide the depth of functionality that larger teams require.
- Users highlight that LiveAgent has a much larger pool of reviews, indicating a more established presence in the market. This extensive feedback allows potential buyers to gauge the software's performance and reliability more accurately compared to Support Hero, which has significantly fewer reviews.
- Reviewers note that while both products receive high marks for quality of support, LiveAgent's support features are more comprehensive, helping teams manage customer inquiries effectively. Support Hero, while also rated well, may not offer the same level of support resources that larger organizations might need.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Support Hero
No pricing availableFree Trial
LiveAgent
Free Trial is available
Support Hero
Free Trial is available
Ratings
Meets Requirements
8.9
1,295
8.7
10
Ease of Use
8.9
1,300
8.8
10
Ease of Setup
8.7
863
Not enough data
Ease of Admin
8.9
846
Not enough data
Quality of Support
9.1
1,234
9.2
8
Has the product been a good partner in doing business?
9.1
822
Not enough data
Product Direction (% positive)
8.9
1,258
8.8
10
Features by Category
Ticket and Case Management
9.0
777
|
Verified
Not enough data
9.0
776
|
Verified
Not enough data
8.7
756
|
Verified
Not enough data
8.8
712
|
Verified
Not enough data
8.6
573
|
Verified
Not enough data
8.7
701
|
Verified
Not enough data
8.9
716
|
Verified
Not enough data
8.6
442
|
Verified
Not enough data
Generative AI
8.2
30
Not enough data
8.1
30
Not enough data
Agentic AI - Help Desk
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Communication Channels
8.7
652
|
Verified
Not enough data
9.0
715
|
Verified
Not enough data
9.1
695
|
Verified
Not enough data
8.6
537
|
Verified
Not enough data
8.7
379
|
Verified
Not enough data
Platform
7.9
413
|
Verified
Not enough data
8.4
664
|
Verified
Not enough data
8.7
526
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
8.8
694
|
Verified
Not enough data
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Platform
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.3
6
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
22
Not enough data
8.0
23
Not enough data
7.7
22
Not enough data
Communication
9.3
485
|
Verified
Not enough data
9.0
489
|
Verified
Not enough data
8.9
376
|
Verified
Not enough data
9.0
374
|
Verified
Not enough data
8.8
61
Not enough data
Internal Use
8.4
664
|
Verified
Not enough data
9.1
422
|
Verified
Not enough data
8.5
55
Not enough data
8.9
403
|
Verified
Not enough data
9.1
384
|
Verified
Not enough data
8.9
382
|
Verified
Not enough data
Generative AI
7.8
17
Not enough data
Self-Service Experience
9.1
322
9.7
6
8.9
305
9.4
6
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Not enough data
Self-Service Platform
8.6
45
Not enough data
8.3
46
Not enough data
7.4
41
Not enough data
8.7
43
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Not enough data
Process
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Not enough data
Channels
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Not enough data
Insight
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Not enough data
Generative AI
8.0
14
Not enough data
7.6
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and Support Hero are categorized as Customer Self-Service
Unique Categories
LiveAgent is categorized as Digital Customer Service Platforms, Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Chatbots, Social Customer Service, Live Chat, Help Desk, Call Center Infrastructure (CCI), Enterprise Feedback Management, Contact Center, and AI Customer Support Agents
Support Hero has no unique categories
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Support Hero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Internet
30.0%
Computer Software
20.0%
Retail
10.0%
Real Estate
10.0%
Information Technology and Services
10.0%
Other
20.0%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
Support Hero has no discussions with answers
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