Top 10 Support Hero Alternatives & Competitors

(10)4.5 out of 5

Looking for alternatives or competitors to Support Hero? Customer Self-Service Software is a widely used technology, and many people are seeking easy to use, popular software solutions with artificial intelligence, personalization, and ai text summarization. Other important factors to consider when researching alternatives to Support Hero include content. The best overall Support Hero alternative is Zendesk for Customer Service - AC. Other similar apps like Support Hero are Fin by Intercom, LiveAgent, Help Scout, and Freshdesk. Support Hero alternatives can be found in Customer Self-Service Software but may also be in Help Desk Software or AI Customer Support Agents Software.

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Best Paid & Free Alternatives to Support Hero

Zendesk for Customer Service - AC
Fin by Intercom
LiveAgent
Help Scout
Freshdesk
FreshChat
Helpjuice
Zoho Desk

Top 10 Alternatives to Support Hero Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Support Hero stacks up to the competition, check reviews from current & previous users in industries like Internet, Real Estate, and Computer & Network Security, and find the best product for your business.

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,664)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Reviewers say compared to Support Hero, Zendesk for Customer Service - AC is:

More expensive

Categories in common with Support Hero:

Customer Self-Service

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Reviewers say compared to Support Hero, Fin by Intercom is:

More expensive

Better at meeting requirements

More usable

Categories in common with Support Hero:

Customer Self-Service