# Top 10 Support Hero Alternatives & Competitors
**Average Rating:** 4.5/5
**Total Number of Reviews:** 10
Explore the best alternatives to Support Hero for users who need new software features or want to try different solutions. Customer Self-Service Software is a widely used technology, and many people are seeking secure, quick software solutions with personalization, ai text summarization, and artificial intelligence. Other important factors to consider when researching alternatives to Support Hero include features and content. The best overall Support Hero alternative is Zendesk for Customer Service. Other similar apps like Support Hero are Fin, LiveAgent, Help Scout, and Freshdesk. Support Hero alternatives can be found in [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents).


## Best Paid & Free Alternatives to Support Hero
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [LiveAgent](https://www.g2.com/products/liveagent/reviews)
  - [Help Scout](https://www.g2.com/products/help-scout/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews)
  - [Helpjuice](https://www.g2.com/products/helpjuice/reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [WalkMe](https://www.g2.com/products/walkme/reviews)

## Top 10 Alternatives to Support Hero Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Support Hero stacks up to the competition, check reviews from current & previous users in industries like Internet, Real Estate, and Computer & Network Security, and find the best product for your business.


  ### 1. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
By Zendesk
**Average Rating:** 4.3/5
**Total Reviews:** 7,035
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.


Reviewers say compared to Support Hero, Zendesk for Customer Service is:
- More expensive
Categories in common with Support Hero: [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [Support Hero vs Zendesk for Customer Service](https://www.g2.com/compare/support-hero-vs-zendesk-for-customer-service)
**Compare Zendesk for Customer Service with other alternatives:**
- [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Help Scout](https://www.g2.com/compare/help-scout-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Helpjuice](https://www.g2.com/compare/helpjuice-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk)
- [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs WalkMe](https://www.g2.com/compare/walkme-vs-zendesk-for-customer-service)

  ### 2. [Fin](https://www.g2.com/products/fin/reviews)
By Intercom, Inc.
**Average Rating:** 4.5/5
**Total Reviews:** 3,901
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.


Reviewers say compared to Support Hero, Fin is:
- More expensive
- Better at meeting requirements
- More usable
Categories in common with Support Hero: [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [Support Hero vs Fin](https://www.g2.com/compare/fin-vs-support-hero)
**Compare Fin with other alternatives:**
- [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Fin vs LiveAgent](https://www.g2.com/compare/fin-vs-liveagent)
- [Fin vs Help Scout](https://www.g2.com/compare/fin-vs-help-scout)
- [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk)
- [Fin vs Freshchat](https://www.g2.com/compare/fin-vs-freshworks-freshchat)
- [Fin vs Helpjuice](https://www.g2.com/compare/fin-vs-helpjuice)
- [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk)
- [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin)
- [Fin vs WalkMe](https://www.g2.com/compare/fin-vs-walkme)

  ### 3. [LiveAgent](https://www.g2.com/products/liveagent/reviews)
By QualityUnit
**Average Rating:** 4.5/5
**Total Reviews:** 1,538
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.


Reviewers say compared to Support Hero, LiveAgent is:
- More expensive
- Better at meeting requirements
- More usable
Categories in common with Support Hero: [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [Support Hero vs LiveAgent](https://www.g2.com/compare/liveagent-vs-support-hero)
**Compare LiveAgent with other alternatives:**
- [LiveAgent vs Zendesk for Customer Service](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service)
- [LiveAgent vs Fin](https://www.g2.com/compare/fin-vs-liveagent)
- [LiveAgent vs Help Scout](https://www.g2.com/compare/help-scout-vs-liveagent)
- [LiveAgent vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-liveagent)
- [LiveAgent vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-liveagent)
- [LiveAgent vs Helpjuice](https://www.g2.com/compare/helpjuice-vs-liveagent)
- [LiveAgent vs Zoho Desk](https://www.g2.com/compare/liveagent-vs-zoho-desk)
- [LiveAgent vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent)
- [LiveAgent vs WalkMe](https://www.g2.com/compare/liveagent-vs-walkme)

  ### 4. [Help Scout](https://www.g2.com/products/help-scout/reviews)
By Help Scout
**Average Rating:** 4.4/5
**Total Reviews:** 431
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.


Reviewers say compared to Support Hero, Help Scout is:
- More expensive
- More usable
- Better at meeting requirements
Categories in common with Support Hero: [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [Support Hero vs Help Scout](https://www.g2.com/compare/help-scout-vs-support-hero)
**Compare Help Scout with other alternatives:**
- [Help Scout vs Zendesk for Customer Service](https://www.g2.com/compare/help-scout-vs-zendesk-for-customer-service)
- [Help Scout vs Fin](https://www.g2.com/compare/fin-vs-help-scout)
- [Help Scout vs LiveAgent](https://www.g2.com/compare/help-scout-vs-liveagent)
- [Help Scout vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-help-scout)
- [Help Scout vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-help-scout)
- [Help Scout vs Helpjuice](https://www.g2.com/compare/help-scout-vs-helpjuice)
- [Help Scout vs Zoho Desk](https://www.g2.com/compare/help-scout-vs-zoho-desk)
- [Help Scout vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-help-scout)
- [Help Scout vs WalkMe](https://www.g2.com/compare/help-scout-vs-walkme)

  ### 5. [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
By Freshworks
**Average Rating:** 4.4/5
**Total Reviews:** 3,762
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.


Reviewers say compared to Support Hero, Freshdesk is:
- More expensive
- More usable
Categories in common with Support Hero: [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [Support Hero vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-support-hero)
**Compare Freshdesk with other alternatives:**
- [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)
- [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk)
- [Freshdesk vs LiveAgent](https://www.g2.com/compare/freshdesk-vs-liveagent)
- [Freshdesk vs Help Scout](https://www.g2.com/compare/freshdesk-vs-help-scout)
- [Freshdesk vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-freshdesk)
- [Freshdesk vs Helpjuice](https://www.g2.com/compare/freshdesk-vs-helpjuice)
- [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk)
- [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk)
- [Freshdesk vs WalkMe](https://www.g2.com/compare/freshdesk-vs-walkme)

  ### 6. [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews)
By Freshworks
**Average Rating:** 4.4/5
**Total Reviews:** 500
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.


Reviewers say compared to Support Hero, Freshchat is:
- More expensive
- More usable
Categories in common with Support Hero: [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [Support Hero vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-support-hero)
**Compare Freshchat with other alternatives:**
- [Freshchat vs Zendesk for Customer Service](https://www.g2.com/compare/freshworks-freshchat-vs-zendesk-for-customer-service)
- [Freshchat vs Fin](https://www.g2.com/compare/fin-vs-freshworks-freshchat)
- [Freshchat vs LiveAgent](https://www.g2.com/compare/freshworks-freshchat-vs-liveagent)
- [Freshchat vs Help Scout](https://www.g2.com/compare/freshworks-freshchat-vs-help-scout)
- [Freshchat vs Freshdesk](https://www.g2.com/compare/freshworks-freshchat-vs-freshdesk)
- [Freshchat vs Helpjuice](https://www.g2.com/compare/freshworks-freshchat-vs-helpjuice)
- [Freshchat vs Zoho Desk](https://www.g2.com/compare/freshworks-freshchat-vs-zoho-desk)
- [Freshchat vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshworks-freshchat)
- [Freshchat vs WalkMe](https://www.g2.com/compare/freshworks-freshchat-vs-walkme)

  ### 7. [Helpjuice](https://www.g2.com/products/helpjuice/reviews)
By Helpjuice
**Average Rating:** 4.7/5
**Total Reviews:** 380
Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team.


Reviewers say compared to Support Hero, Helpjuice is:
- More expensive
- Better at meeting requirements
- Better at support
Categories in common with Support Hero: [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [Support Hero vs Helpjuice](https://www.g2.com/compare/helpjuice-vs-support-hero)
**Compare Helpjuice with other alternatives:**
- [Helpjuice vs Zendesk for Customer Service](https://www.g2.com/compare/helpjuice-vs-zendesk-for-customer-service)
- [Helpjuice vs Fin](https://www.g2.com/compare/fin-vs-helpjuice)
- [Helpjuice vs LiveAgent](https://www.g2.com/compare/helpjuice-vs-liveagent)
- [Helpjuice vs Help Scout](https://www.g2.com/compare/help-scout-vs-helpjuice)
- [Helpjuice vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-helpjuice)
- [Helpjuice vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-helpjuice)
- [Helpjuice vs Zoho Desk](https://www.g2.com/compare/helpjuice-vs-zoho-desk)
- [Helpjuice vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-helpjuice)
- [Helpjuice vs WalkMe](https://www.g2.com/compare/helpjuice-vs-walkme)

  ### 8. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
By Zoho
**Average Rating:** 4.4/5
**Total Reviews:** 7,843
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.


Reviewers say compared to Support Hero, Zoho Desk is:
- More expensive
- Better at meeting requirements
Categories in common with Support Hero: [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [Support Hero vs Zoho Desk](https://www.g2.com/compare/support-hero-vs-zoho-desk)
**Compare Zoho Desk with other alternatives:**
- [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk)
- [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk)
- [Zoho Desk vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zoho-desk)
- [Zoho Desk vs Help Scout](https://www.g2.com/compare/help-scout-vs-zoho-desk)
- [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk)
- [Zoho Desk vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-zoho-desk)
- [Zoho Desk vs Helpjuice](https://www.g2.com/compare/helpjuice-vs-zoho-desk)
- [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk)
- [Zoho Desk vs WalkMe](https://www.g2.com/compare/walkme-vs-zoho-desk)

  ### 9. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
By Salesforce
**Average Rating:** 4.4/5
**Total Reviews:** 7,359
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.


Reviewers say compared to Support Hero, Agentforce Service (formerly Salesforce Service Cloud) is:
- More expensive
Categories in common with Support Hero: [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [Support Hero vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-support-hero)
**Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:**
- [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin)
- [Agentforce Service (formerly Salesforce Service Cloud) vs LiveAgent](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Help Scout](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-help-scout)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Freshchat](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshworks-freshchat)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Helpjuice](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-helpjuice)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk)
- [Agentforce Service (formerly Salesforce Service Cloud) vs WalkMe](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-walkme)

  ### 10. [WalkMe](https://www.g2.com/products/walkme/reviews)
By SAP
**Average Rating:** 4.5/5
**Total Reviews:** 575
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.


Reviewers say compared to Support Hero, WalkMe is:
- More expensive
- Better at meeting requirements
Categories in common with Support Hero: [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [Support Hero vs WalkMe](https://www.g2.com/compare/support-hero-vs-walkme)
**Compare WalkMe with other alternatives:**
- [WalkMe vs Zendesk for Customer Service](https://www.g2.com/compare/walkme-vs-zendesk-for-customer-service)
- [WalkMe vs Fin](https://www.g2.com/compare/fin-vs-walkme)
- [WalkMe vs LiveAgent](https://www.g2.com/compare/liveagent-vs-walkme)
- [WalkMe vs Help Scout](https://www.g2.com/compare/help-scout-vs-walkme)
- [WalkMe vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-walkme)
- [WalkMe vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-walkme)
- [WalkMe vs Helpjuice](https://www.g2.com/compare/helpjuice-vs-walkme)
- [WalkMe vs Zoho Desk](https://www.g2.com/compare/walkme-vs-zoho-desk)
- [WalkMe vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-walkme)


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