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Compare Kustomer and Sprinklr Service 
Featured Products
At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Enterprise (42.5% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
$4,200.00 1 User Per Year
Kustomer
Star Rating
(506)4.5 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansSprinklr Service
Star Rating
(712)4.3 out of 5
Market Segments
Enterprise (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kustomer excels in user-friendliness, with many users appreciating its intuitive interface and centralized customer information, making it easy to access data daily. This ease of use is a significant advantage for teams looking to streamline their customer service processes.
- Users say that Sprinklr Service offers impressive customization options, allowing teams to tailor workflows to their specific needs. This flexibility is particularly beneficial for larger enterprises that require a solution capable of managing complex interactions across multiple channels.
- According to verified reviews, Kustomer stands out for its exceptional customer support, with users highlighting the professionalism and responsiveness of the support team. This aspect is crucial for businesses that rely on timely assistance to resolve issues quickly.
- Reviewers mention that while Sprinklr Service provides robust integration capabilities, some users find it less intuitive to set up compared to Kustomer. This can be a drawback for teams that prioritize a quick and straightforward implementation process.
- G2 reviewers highlight Kustomer's strong performance in ticket management features, with users praising its ticket creation and response experiences. This focus on efficient ticket handling can significantly enhance customer satisfaction and operational efficiency.
- Users report that Sprinklr Service's ability to unify customer interactions across various channels is a major strength, making it ideal for enterprises that need a comprehensive view of customer engagement. However, some users feel that this complexity can lead to a steeper learning curve compared to Kustomer's more straightforward approach.
Pricing
Entry-Level Pricing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
Kustomer
No trial information availableSprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.9
382
8.5
585
Ease of Use
8.8
397
8.3
601
Ease of Setup
8.6
207
8.0
444
Ease of Admin
8.1
151
8.1
234
Quality of Support
9.0
364
8.1
562
Has the product been a good partner in doing business?
8.8
147
8.6
235
Product Direction (% positive)
8.8
373
8.7
591
Features by Category
Ticket and Case Management
9.2
184
|
Verified
8.6
69
|
Verified
9.1
187
|
Verified
8.4
70
|
Verified
8.9
190
|
Verified
8.6
73
|
Verified
8.9
183
|
Verified
7.9
69
|
Verified
8.9
162
|
Verified
8.0
64
|
Verified
8.9
181
|
Verified
8.3
69
|
Verified
9.2
182
|
Verified
8.3
67
|
Verified
9.1
182
|
Verified
8.2
70
|
Verified
Generative AI
7.9
49
7.4
45
8.4
49
7.0
46
Agentic AI - Help Desk
7.8
43
6.9
18
7.9
43
6.9
18
8.1
43
7.1
18
Communication Channels
8.9
165
|
Verified
8.1
63
|
Verified
9.2
188
|
Verified
8.1
64
|
Verified
9.1
164
|
Verified
7.8
68
|
Verified
8.5
162
|
Verified
8.9
67
|
Verified
8.7
151
7.0
59
Platform
8.0
82
7.6
71
|
Verified
8.7
168
|
Verified
7.8
140
|
Verified
9.2
123
|
Verified
8.6
78
|
Verified
8.9
119
|
Verified
8.2
75
|
Verified
8.4
155
|
Verified
8.9
82
|
Verified
8.5
155
|
Verified
8.9
82
|
Verified
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Agent Performance Management
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.3
50
Engagement
Not enough data
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
Not enough data
6.9
142
Not enough data
8.4
145
Not enough data
7.9
137
Not enough data
7.5
140
Not enough data
7.6
135
Generative AI
Not enough data
6.6
113
Functions
Not enough data
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
128
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
Not enough data
7.8
130
Not enough data
7.8
130
Not enough data
8.4
143
Not enough data
7.8
131
Not enough data
7.9
142
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Conversational Platform
9.0
184
Not enough data
9.1
179
Not enough data
9.1
165
Not enough data
8.9
86
Not enough data
Support Automation
9.0
162
Not enough data
9.0
177
Not enough data
9.2
154
Not enough data
8.6
89
Not enough data
Generative AI
8.3
54
Not enough data
8.4
54
Not enough data
Generative AI
7.3
43
7.8
74
7.5
43
7.4
72
6.9
42
7.2
72
Communication
8.9
156
|
Verified
7.8
101
|
Verified
8.9
174
|
Verified
8.3
110
|
Verified
9.0
144
|
Verified
7.6
98
8.8
134
|
Verified
8.2
101
8.1
84
7.3
96
Internal Use
8.7
168
|
Verified
7.8
140
|
Verified
9.1
153
|
Verified
8.0
108
|
Verified
8.2
90
7.9
101
8.8
152
|
Verified
8.4
102
9.0
157
|
Verified
8.0
102
|
Verified
9.0
174
|
Verified
8.1
108
|
Verified
Generative AI
8.4
34
7.5
41
Self-Service Experience
8.9
90
8.0
53
8.7
87
7.6
54
8.6
68
7.3
53
8.3
51
8.1
51
8.7
55
7.6
52
Self-Service Platform
9.0
59
8.1
53
8.9
59
7.7
51
8.5
53
7.4
53
9.0
57
7.7
54
Agentic AI - Customer Self-Service
7.9
21
6.5
8
8.4
21
7.1
8
8.5
21
8.1
8
8.3
21
7.3
8
8.4
21
7.5
8
8.5
21
7.9
8
8.4
20
7.3
8
Generative AI
8.2(won by 1.3)
23
6.9
225
8.3(won by 1.5)
23
6.8
222
Process
8.8(won by 0.5)
40
8.3
310
9.2(won by 1.5)
44
7.7
307
9.4(won by 1.3)
45
8.1
307
Channels
9.6(won by 2.3)
45
7.3
282
9.0(won by 0.2)
42
8.8
325
9.2(won by 2.0)
42
7.2
274
9.1(won by 2.5)
41
6.6
262
9.3(won by 1.8)
41
7.5
271
Insight
9.1(won by 1.4)
42
7.7
290
8.7(won by 0.4)
45
8.3
313
8.4(won by 0.5)
40
7.9
285
8.7(won by 1.1)
43
7.6
281
Generative AI
Not enough data
7.5
12
Generative AI
8.0
35
7.1
103
8.3
35
7.0
103
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Customer Query Resolution - AI Customer Support Agents
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Automation
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Autonomy
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kustomer and Sprinklr Service are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Kustomer is categorized as AI Agent Builders, Conversational Support, and AI Agents For Business Operations
Sprinklr Service is categorized as Conversational Commerce Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, Contact Center Workforce, and Contact Center
Reviews
Reviewers' Company Size
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.2%
Retail
11.7%
Health, Wellness and Fitness
6.2%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
57.7%
Consumer Services
11.3%
Marketing and Advertising
10.3%
Information Technology and Services
5.2%
Financial Services
5.1%
Telecommunications
4.0%
Other
64.2%
Alternatives
Discussions
How long are your contracts? Can I change plans?
1 Comment
Official Response from Kustomer
Plans are annual. We will work with you on a payment plan if needed.Read more
Is my business data private and safe?
1 Comment
Official Response from Kustomer
Yes. Customer security and privacy is a core value at Kustomer, and our team has extensive experience building secure applications. We combine...Read more
Does Kustomer integrate with other applications?
1 Comment
Official Response from Kustomer
Absolutely. We have native and partner integrations with a wide range of partners including Amazon Connect, Shopify, Talkdesk, Piesync, Aircall, Segment,...Read more
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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