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Compare KrispCall and Maqsam 
Featured Products
At a Glance
Market Segments
Small-Business (79.5% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
$12.00 1 per user/month (billed annually)
Starting at $45.00 1 User Per Month
KrispCall
Star Rating
(338)4.5 out of 5
Market Segments
Small-Business (79.5% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 per user/month (billed annually)
Browse all 3 pricing plansMaqsam
Star Rating
(48)4.6 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $45.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Maqsam excels in providing a seamless user experience, with many users appreciating its simplicity and effectiveness. One user noted, "It feels built for real teams, not just for ticking technical boxes," highlighting its intuitive design and clear call routing.
- Users say KrispCall stands out for its reliability and ease of use, with feedback emphasizing its "glitch-free" performance and excellent connection quality. Reviewers have praised the tool for being "incredibly easy to use," making it a strong choice for those who prioritize a hassle-free calling experience.
- According to verified reviews, Maqsam offers a robust feature set that includes downloadable Excel transcripts of conversations, which users find particularly useful for record-keeping and analysis. This feature contributes to its appeal among mid-market users who need comprehensive tools without unnecessary complexity.
- Reviewers mention that KrispCall is particularly effective for small businesses, with its affordable pricing and features like SMS and MMS capabilities being highlighted. Users appreciate the convenience of connecting with overseas clients while maintaining a local presence, which is a significant advantage for international communication.
- Users report that while Maqsam has a higher satisfaction score, KrispCall's larger user base and recent reviews indicate a strong market presence. This suggests that KrispCall may be a more reliable choice for those looking for a well-supported product with a wealth of user experiences to draw from.
- According to recent feedback, both products have their strengths, but Maqsam's higher scores in areas like call monitoring and session recording indicate a focus on quality and performance. Users have noted that Maqsam's features work well together, creating a cohesive experience that enhances productivity.
Pricing
Entry-Level Pricing
KrispCall
Essential
$12.00
1 per user/month (billed annually)
Recommended for Small Businesses, Startups & Freelancers
- 5 user limit
- Global Phone Numbers
- Text Messages
Maqsam
Seat Plans Telephony
Starting at $45.00
1 User Per Month
- Free Setup fees
- Free AI Features (Call Transcription, Call Summary, Sentiment Analysis)
- Full Custom Reporting
Free Trial
KrispCall
No trial information availableMaqsam
Free Trial is available
Ratings
Meets Requirements
8.9
314
8.8
34
Ease of Use
9.3
322
9.1
35
Ease of Setup
9.3
301
8.7
31
Ease of Admin
9.1
96
9.0
29
Quality of Support
9.0
308
9.1
36
Has the product been a good partner in doing business?
8.9
94
9.1
28
Product Direction (% positive)
7.7
313
9.6
33
Features by Category
Channels
9.2
115
8.2
18
Feature Not Available
7.6
13
Feature Not Available
7.2
13
8.7
115
7.2
15
8.1
93
7.9
15
Generative AI
7.6
62
8.0
15
Functions
8.6
96
8.2
17
Feature Not Available
8.4
17
8.5
92
9.0
16
8.4
94
8.1
17
8.4
107
8.3
18
8.7
111
8.4
18
8.2
60
8.3
18
8.5
85
8.8
16
Agentic AI - Contact Center
8.3
25
Not enough data
8.3
28
Not enough data
8.1
25
Not enough data
8.3
24
Not enough data
Administrative
8.7
96
8.4
18
8.9
94
8.8
20
8.9
117
8.3
18
8.6
88
9.3
19
8.1
83
8.3
14
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Feature Not Available
8.3
10
9.1
24
8.6
13
Feature Not Available
9.3
12
9.4
27
9.6
13
8.9
19
9.8
11
9.2
28
9.6
13
9.3
17
9.2
11
Generative AI
7.2
15
9.0
10
Workforce Management
9.0
25
9.9
12
8.8
19
9.4
12
Call Center Infrastructure (CCI)
Not enough data
Not enough data
7.5
6
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Administrative
9.7
24
9.7
13
9.1
21
9.3
12
Customer Support
Not enough data
8.7
5
Not enough data
9.2
6
Not enough data
7.8
6
Automation
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
9.2
6
Artificial Intelligence
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Generative AI
Not enough data
8.1
6
Platform Basics - VoIP Providers
Feature Not Available
Not enough data
8.8
15
Not enough data
Feature Not Available
Not enough data
8.1
14
Not enough data
Feature Not Available
Not enough data
8.5
12
Not enough data
Basic Communication
9.5
117
Not enough data
Feature Not Available
Not enough data
9.2
106
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
77
Not enough data
Agentic AI - VoIP Providers
7.5
6
Not enough data
Feature Not Available
Not enough data
7.9
7
Not enough data
7.2
6
Not enough data
Access
8.3
77
Not enough data
8.0
96
Not enough data
Feature Not Available
Not enough data
Advanced Features
Feature Not Available
Not enough data
8.4
72
Not enough data
9.4
121
Not enough data
Agentic AI - Outbound Call Tracking
7.9
28
Not enough data
7.4
45
Not enough data
Calling
8.7
137
Not enough data
Feature Not Available
Not enough data
8.7
86
Not enough data
9.0
126
Not enough data
8.0
38
Not enough data
Contacts
8.4
97
Not enough data
8.8
76
Not enough data
8.6
77
Not enough data
Insights
9.2
130
Not enough data
9.0
120
Not enough data
8.7
103
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.8
26
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
KrispCall and Maqsam are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
KrispCall is categorized as VoIP Providers and Outbound Call Tracking
Maqsam is categorized as Speech Analytics, AI Agents For Business Operations, and Customer Service Automation
Reviews
Reviewers' Company Size
KrispCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Maqsam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.5%
Marketing and Advertising
11.3%
Outsourcing/Offshoring
6.5%
Computer Software
6.3%
Consulting
5.7%
Other
57.7%
Information Technology and Services
11.4%
Financial Services
9.1%
Computer Software
9.1%
Retail
6.8%
Real Estate
6.8%
Other
56.8%
Discussions
What is KrispCall used for?
1 Comment
Official Response from KrispCall
KrispCall provides a cloud business phone system with features like virtual numbers, call routing, IVR menus, voicemail, SMS messaging, CRM integration,...Read more
KrispCall has no more discussions with answers
Maqsam has no more discussions with answers
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