Compare Kore.AI and LivePerson 
At a Glance
Market Segments
Enterprise (43.5% of reviews)
Mid-Market (43.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Kore.AI
Star Rating
(468)4.6 out of 5
Market Segments
Enterprise (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Kore.AILivePerson
Star Rating
(209)4.3 out of 5
Market Segments
Mid-Market (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kore.AI excels in user experience, with many praising its low-code feature that significantly reduces the time needed for bot development. Users appreciate not having to rewrite prompts or scripts, which streamlines their workflow.
- According to verified reviews, LivePerson stands out for its ability to handle large volumes of inquiries efficiently. Users highlight how its powerful conversational AI automates customer service, allowing human agents to focus on more complex issues, which can lead to reduced support costs.
- Users say that Kore.AI offers robust dialog management and seamless integration capabilities, making it a flexible choice for businesses looking to customize their workflows. This adaptability is often noted as a key advantage in meeting diverse automation needs.
- Reviewers mention that LivePerson's analytics and reporting features are particularly strong, providing valuable insights that help improve customer engagement strategies. This capability is frequently highlighted as a reason for choosing LivePerson over competitors.
- G2 reviewers indicate that while LivePerson has a solid presence in the mid-market segment, it may face challenges in meeting the specific needs of enterprise-level clients compared to Kore.AI, which is favored by larger organizations for its comprehensive support and customization options.
- According to recent user feedback, both platforms have their strengths, but Kore.AI's higher ratings in support quality and ease of setup suggest that users may find it more user-friendly and responsive to their needs, enhancing the overall experience.
Pricing
Entry-Level Pricing
Kore.AI
No pricing availableLivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Free Trial
Kore.AI
Free Trial is available
LivePerson
No trial information availableRatings
Meets Requirements
9.0
327
8.5
168
Ease of Use
9.1
329
8.4
171
Ease of Setup
9.0
219
8.0
97
Ease of Admin
8.9
190
8.1
79
Quality of Support
8.8
318
8.3
167
Has the product been a good partner in doing business?
9.0
178
8.0
81
Product Direction (% positive)
9.7
320
5.6
165
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Artificial Intelligence - Conversation Intelligence
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
9.2
8
Not enough data
9.0
8
Not enough data
9.4
8
Not enough data
Agentic AI - Enterprise Search Software
9.4
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Search Queries
9.0
8
Not enough data
9.0
8
Not enough data
9.4
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
AI powered search - Enterprise Search Software
9.3
5
Not enough data
9.3
5
Not enough data
9.7
6
Not enough data
Functionality
9.4
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
Compatibility - Enterprise Search Software
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Functionality - Enterprise Search Software
9.3
5
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
Search Queries - Enterprise Search Software
9.3
5
Not enough data
9.3
5
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Responses
9.0
197
8.1
56
9.0
185
8.2
59
9.2
201
8.3
60
Automation - AI Agents
8.6
49
Not enough data
8.7
50
9.3
5
8.5
50
Not enough data
8.8
49
Not enough data
8.9
49
Not enough data
Platform
9.1
200
8.6
56
9.0
198
8.8
24
8.9
185
8.2
57
Autonomy - AI Agents
8.1
49
Not enough data
8.4
49
Not enough data
8.7
49
Not enough data
8.5
51
Not enough data
Generative AI
8.9
136
8.9
6
8.9
135
8.9
6
Responses
8.8
250
8.7
15
8.8
245
8.7
15
8.8
230
8.8
18
8.8
240
8.7
14
8.7
221
8.8
11
Platform
8.9
236
9.3
16
8.9
244
9.0
14
8.7
236
8.8
16
8.8
246
8.1
16
8.6
229
8.7
13
8.8
235
9.1
13
8.8
234
8.7
13
Generative AI
9.0
161
8.7
10
9.0
159
9.0
10
Conversational Platform
8.9
160
6.9
19
8.9
160
8.2
19
8.9
159
8.2
16
8.9
159
8.5
19
Support Automation
8.9
157
8.0
18
8.9
155
8.1
19
8.9
160
8.7
20
8.9
157
8.0
20
Generative AI
8.9
117
8.3
10
8.9
115
8.7
10
Customer Support
Not enough data
8.8
12
Not enough data
9.0
10
Not enough data
8.8
12
Automation
Not enough data
9.2
11
Not enough data
8.8
12
Not enough data
8.6
12
Artificial Intelligence
Not enough data
8.5
13
Not enough data
8.9
12
Not enough data
8.8
13
Generative AI
Not enough data
9.1
9
Not enough data
9.3
9
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.8
10
Not enough data
8.2
10
Not enough data
8.0
10
Communication
Not enough data
9.0
37
|
Verified
Not enough data
8.8
35
|
Verified
Not enough data
7.3
20
Not enough data
8.6
29
|
Verified
Not enough data
8.5
16
|
Verified
Internal Use
Not enough data
7.7
32
|
Verified
Not enough data
8.0
27
|
Verified
Not enough data
8.5
23
|
Verified
Not enough data
7.7
28
|
Verified
Not enough data
8.9
24
|
Verified
Not enough data
7.6
30
|
Verified
Generative AI
Not enough data
8.3
5
Self-Service Experience
Not enough data
8.4
17
Not enough data
8.2
10
Not enough data
7.8
9
Not enough data
8.3
12
Not enough data
7.9
13
Self-Service Platform
Not enough data
8.1
13
Not enough data
8.3
13
Not enough data
8.5
13
Not enough data
8.5
10
Agentic AI - Customer Self-Service
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Generative AI
Not enough data
8.3(won by default)
6
Not enough data
8.1(won by default)
6
Process
Not enough data
8.1(won by default)
6
Not enough data
7.9(won by default)
8
Not enough data
7.9(won by default)
7
Channels
Not enough data
7.7(won by default)
8
Not enough data
8.3(won by default)
9
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Insight
Not enough data
8.3(won by default)
7
Not enough data
7.9(won by default)
8
Not enough data
8.1(won by default)
8
Not enough data
8.3(won by default)
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
7.7
20
Not enough data
Speech Synthesis - AI Voice Assistants
7.7
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Security and privacy - AI Voice Assistants
8.3
18
Not enough data
Compatibility - AI Voice Assistants
8.7
19
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Integration - AI Orchestration
8.8
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
8.5
10
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
Performance Optimization & Analytics - AI Orchestration
9.2
10
Not enough data
9.0
10
Not enough data
8.7
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.3
10
Not enough data
Governance & Compliance Controls - AI Orchestration
8.7
10
Not enough data
8.5
10
Not enough data
8.9
11
Not enough data
8.8
10
Not enough data
8.5
10
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
9.3
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
9.5
7
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
8.9
9
Automation
Not enough data
9.4
12
Not enough data
9.4
8
Not enough data
9.3
7
Autonomy
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kore.AI and LivePerson are categorized as AI Voice Assistants, AI Agents For Business Operations, Conversational Support, and Chatbots
Unique Categories
Kore.AI is categorized as Enterprise Search Software, AI Orchestration, and Conversational Interface Agents
LivePerson is categorized as Conversational Commerce Platforms, AI IT Agents, AI SDRs, AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversation Intelligence, Conversational Marketing, Bot Platforms, Social Customer Service, Live Chat, Customer Self-Service, and SAP Store
Reviews
Reviewers' Company Size
Kore.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.2%
Computer Software
19.6%
Banking
10.5%
Consulting
3.8%
Computer & Network Security
3.0%
Other
34.9%
Internet
14.8%
Retail
14.2%
Telecommunications
7.7%
Information Technology and Services
6.0%
Financial Services
4.4%
Other
53.0%
Alternatives
Discussions
Kore.AI has no discussions with answers
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
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