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Compare Khoros Service and Workvivo 
Featured Products
At a Glance
Market Segments
Enterprise (36.4% of reviews)
Enterprise (57.8% of reviews)
Entry-Level Pricing
No pricing available
$ per user, per month (billed annually)
Khoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Khoros ServiceWorkvivo
Star Rating
(2,615)4.8 out of 5
Market Segments
Enterprise (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
$ per user, per month (billed annually)
Learn more about WorkvivoKhoros Service vs Workvivo
When assessing the two solutions, reviewers found Workvivo easier to use, set up, and administer. Reviewers also preferred doing business with Workvivo overall.
- Reviewers felt that Workvivo meets the needs of their business better than Khoros Service.
- When comparing quality of ongoing product support, reviewers felt that Workvivo is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Workvivo over Khoros Service.
Pricing
Entry-Level Pricing
Khoros Service
No pricing availableWorkvivo
Workvivo Subscription
$
per user, per month (billed annually)
Contact us to request a quote
- Activity Feed
- Goals and Values
- Recognition
Free Trial
Khoros Service
No trial information availableWorkvivo
No trial information availableRatings
Meets Requirements
8.5
27
9.4
2,297
Ease of Use
8.2
27
9.5
2,319
Ease of Setup
7.8
17
9.5
1,207
Ease of Admin
8.0
10
9.5
280
Quality of Support
8.5
26
9.5
2,166
Has the product been a good partner in doing business?
8.3
9
9.7
277
Product Direction (% positive)
8.7
27
9.8
2,293
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Information Distribution
Not enough data
9.4
1706
Not enough data
9.3
1520
Not enough data
9.3
1690
Not enough data
9.3
1655
Not enough data
9.3
1619
Employee Engagement
Not enough data
9.4
1678
Not enough data
9.2
1625
Not enough data
9.4
1682
Not enough data
9.2
1588
Not enough data
9.3
1594
Not enough data
9.2
772
Not enough data
9.1
770
Not enough data
8.9
771
User Experience & Accessibility - Employee Communications
Not enough data
9.0
755
Not enough data
9.2
760
Not enough data
9.1
759
Not enough data
9.1
758
Content Distribution - Employee Communications
Not enough data
9.2
768
Not enough data
9.1
753
Not enough data
9.1
754
Additional Features - Employee Communications
Not enough data
9.0
755
Not enough data
9.0
756
Not enough data
9.0
753
Agentic AI - Employee Communications
Not enough data
8.7
267
Not enough data
8.9
268
Platform Basics
Not enough data
9.4
950
Not enough data
9.4
975
Not enough data
9.5
967
Platform Content
Not enough data
9.4
939
Not enough data
9.3
952
Not enough data
9.4
957
Platform Additional Functionality
Not enough data
9.3
925
Not enough data
9.4
939
Not enough data
Feature Not Available
Not enough data
9.6
960
Not enough data
9.4
933
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
9.0(won by default)
7
Not enough data
8.6(won by default)
6
Not enough data
8.3(won by default)
5
Not enough data
Channels
8.0(won by default)
5
Not enough data
9.3(won by default)
7
Not enough data
7.3(won by default)
5
Not enough data
6.7(won by default)
5
Not enough data
8.3(won by default)
5
Not enough data
Insight
7.6(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
8.3(won by default)
6
Not enough data
8.3(won by default)
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Community Features - Enterprise Social Networking (ESN)
Not enough data
9.3
184
Not enough data
9.4
188
Not enough data
9.4
187
Not enough data
9.4
186
Admin & Reporting Features - Enterprise Social Networking (ESN)
Not enough data
9.2
184
Not enough data
9.4
181
Not enough data
9.4
186
Not enough data
9.2
184
Not enough data
9.4
185
Agentic AI - Enterprise Social Networking (ESN)
Not enough data
8.5
35
Not enough data
Feature Not Available
Not enough data
8.7
35
Not enough data
8.6
35
Administrative Tasks - Frontline Worker Communication Platforms
Not enough data
9.2
113
Not enough data
9.3
112
Not enough data
9.4
112
Not enough data
9.6
112
Not enough data
9.5
110
Not enough data
9.4
114
Communication Features - Frontline Worker Communication Platforms
Not enough data
9.2
112
Not enough data
9.2
113
Not enough data
9.5
114
Not enough data
9.3
111
Operations - Frontline Worker Communication Platforms
Not enough data
9.2
111
Not enough data
9.3
112
Not enough data
Feature Not Available
Not enough data
9.1
112
Agentic AI - Frontline Worker Communication Platforms
Not enough data
8.5
17
Not enough data
9.1
16
Not enough data
8.5
17
Not enough data
8.8
17
Not enough data
8.4
17
Core Features - Employee Experience Software
Not enough data
9.2
502
Not enough data
9.4
512
People Analytics - Employee Experience Software
Not enough data
9.2
510
Not enough data
9.2
504
Advanced Features - Employee Experience Software
Not enough data
9.3
504
Not enough data
9.2
504
Not enough data
9.2
501
Employee Improvement - Employee Experience Software
Not enough data
9.3
500
Not enough data
9.3
502
Not enough data
9.3
505
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
8.5
49
Not enough data
8.8
50
Platform Basics
Not enough data
9.3
1448
Not enough data
9.3
1466
Not enough data
9.3
1428
Platform Content
Not enough data
9.4
1469
Not enough data
9.3
1456
Not enough data
9.4
1448
Not enough data
9.2
1405
Platform Additional Functionality
Not enough data
9.4
1450
Not enough data
9.4
1448
Not enough data
9.5
1492
Not enough data
9.4
1477
Platform
Not enough data
9.3
1386
Not enough data
9.2
1331
Not enough data
9.3
1332
Not enough data
9.4
1370
Not enough data
9.5
1382
Not enough data
9.4
1371
Not enough data
9.2
1351
Not enough data
9.3
1376
Categories
Categories
Shared Categories
Khoros Service and Workvivo share no categories
Unique Categories
Khoros Service is categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, and Conversational Commerce Platforms
Workvivo is categorized as Frontline Worker Communication Platforms, Employee Engagement, Employee Experience, Employee Communications, Employee Intranet, Enterprise Social Networking (ESN), and Employee Recognition
Reviews
Reviewers' Company Size
Khoros Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Workvivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
15.2%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Consumer Services
9.1%
Hospitality
6.1%
Other
51.5%
Consumer Services
20.2%
Information Technology and Services
12.8%
Computer Software
7.8%
Retail
5.3%
Accounting
3.8%
Other
50.1%
Alternatives
Discussions
What do online communities do?
1 Comment
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
What is a community khoros?
1 Comment
MV
Khoros is a platform for digital-first customer engagementRead more
Khoros Service has no more discussions with answers
I'm trying to use Workvivo for internal communications, but I'm not sure how to engage my team effectively. Any suggestions?
4 Comments
SD
You can add tag the team member for any important updates. The team will be able to see the update and acknowledge the same by commenting on the post. For...Read more
How do i search more users within my company from diffrent countires?
3 Comments
SS
every user will have a team and every team will have a cluster of group names you can tag them in any post by selecting the audience group.Read more
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