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Compare Kayako and Vision Helpdesk 
Featured Products
At a Glance
Market Segments
Small-Business (55.9% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
$15/agent/month
$12.00 1 Per Staff Per Month
Kayako
Star Rating
(222)4.0 out of 5
Market Segments
Small-Business (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansVision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansKayako vs Vision Helpdesk
When assessing the two solutions, reviewers found Vision Helpdesk easier to use, set up, and administer. Reviewers also preferred doing business with Vision Helpdesk overall.
- Reviewers felt that Vision Helpdesk meets the needs of their business better than Kayako.
- When comparing quality of ongoing product support, reviewers felt that Vision Helpdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Vision Helpdesk over Kayako.
Pricing
Entry-Level Pricing
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Free Trial
Kayako
Free Trial is available
Vision Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.1
201
9.2
88
Ease of Use
8.4
199
9.0
88
Ease of Setup
8.0
132
8.7
82
Ease of Admin
8.0
131
9.1
74
Quality of Support
8.1
187
9.4
86
Has the product been a good partner in doing business?
8.3
130
9.5
73
Product Direction (% positive)
7.1
198
9.3
83
Features by Category
Ticket and Case Management
8.7
155
|
Verified
9.4
69
|
Verified
8.5
154
|
Verified
9.2
68
|
Verified
8.1
148
|
Verified
8.9
65
|
Verified
8.3
140
|
Verified
9.2
62
8.0
129
|
Verified
8.8
56
|
Verified
7.6
145
|
Verified
9.0
64
|
Verified
8.5
147
|
Verified
8.8
61
|
Verified
7.8
55
8.7
38
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
131
|
Verified
9.2
66
|
Verified
8.7
142
|
Verified
9.3
61
|
Verified
8.3
104
|
Verified
8.7
38
7.4
56
|
Verified
8.9
39
|
Verified
Feature Not Available
8.3
27
|
Verified
Platform
7.7
83
|
Verified
8.7
49
|
Verified
7.9
115
|
Verified
8.4
57
|
Verified
8.2
102
|
Verified
9.1
57
|
Verified
7.9
65
|
Verified
8.8
40
|
Verified
7.4
131
|
Verified
8.7
56
|
Verified
7.7
128
|
Verified
9.1
58
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.5
40
|
Verified
9.2
11
8.8
39
|
Verified
9.1
11
8.1
34
|
Verified
8.8
11
8.8
29
|
Verified
9.1
11
Not enough data
8.8
11
Internal Use
7.9
115
|
Verified
8.4
57
|
Verified
8.7
37
|
Verified
8.6
11
8.1
31
|
Verified
9.1
11
8.7
41
|
Verified
9.2
11
8.6
37
|
Verified
9.4
11
8.5
39
|
Verified
8.9
11
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.6
48
9.4
24
8.7
49
9.2
24
8.5
39
9.1
22
7.1
8
9.1
15
6.9
8
9.5
16
Self-Service Platform
6.9
8
9.7
15
7.5
8
9.5
16
8.5
8
Feature Not Available
7.3
8
9.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.6
22
Not enough data
8.4
22
Not enough data
9.0
25
Not enough data
8.6
21
Not enough data
8.5
18
Reporting
Not enough data
8.2
23
Not enough data
7.9
23
Not enough data
8.3
17
Access & Usability
Not enough data
7.9
18
Not enough data
8.7
22
Not enough data
8.6
15
Not enough data
8.7
18
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kayako and Vision Helpdesk are categorized as Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Kayako is categorized as Shared Inbox and Digital Customer Service Platforms
Vision Helpdesk is categorized as Service Desk
Reviews
Reviewers' Company Size
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.8%
Computer Software
14.7%
Telecommunications
6.0%
Internet
4.6%
Marketing and Advertising
4.1%
Other
44.7%
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Education Management
5.4%
Computer Software
5.4%
Other
54.8%
Alternatives
Discussions
had any one used reporting with kayako
2 Comments
JE
Hi there! It sounds like you might be using our custom report builder, which is SQL-like. This is an advanced tools for programmers to mine out data from...Read more
What integrations does Kayako support?
2 Comments
EW
The only official integrations Kayako offer is Salesforce and Zapier integration. Kayakos API's, Endpoints and Webhooks are also great if you have the...Read more
Does Kayako offer an API?
2 Comments
EW
Yes. Kayako offers both API's, Webhooks and endpoints. Read more
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
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