Compare Kayako vs Vision Helpdesk

See this
comparison of Kayako vs. Vision Helpdesk
based on data from user reviews. Kayako rates 4.1/5 stars with 186 reviews. Vision Helpdesk rates 4.7/5 stars with 49 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Inbox
$15
/agent/month
Starter Help Desk
$12
per staff per mo billed annually
 
Growth
$30
/agent/month
Pro Help Desk Software
$20
per staff per mo billed annually
 
Scale
$60
/agent/month
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
9.3
Ease of Use
Ease of Use
8.4
9.0
Ease of Setup
Ease of Setup
8.0
8.8
Ease of Admin
Ease of Admin
8.1
9.2
Quality of Support
Quality of Support
8.2
9.6
Ease of Doing Business With
Ease of Doing Business With
8.4
9.6
Product Direction (% positive)
Product Direction (% positive)
7.2
9.5
Meets Requirements
Kayako
8.1
Vision Helpdesk
9.3
Ease of Use
Kayako
8.4
Vision Helpdesk
9.0
Ease of Setup
Kayako
8.0
Vision Helpdesk
8.8
Ease of Admin
Kayako
8.1
Vision Helpdesk
9.2
Quality of Support
Kayako
8.2
Vision Helpdesk
9.6
Ease of Doing Business With
Kayako
8.4
Vision Helpdesk
9.6
Product Direction (% positive)
Kayako
7.2
Vision Helpdesk
9.5

Features

Ticket and Case Management
Ticket creation user experience
Kayako
8.7
Vision Helpdesk
9.5
Ticket response user experience
Kayako
8.5
Vision Helpdesk
9.2
Workflow
Kayako
8.1
Vision Helpdesk
8.9
Response Automation
Kayako
8.4
Vision Helpdesk
9.1
SLA Management
Kayako
8.0
Vision Helpdesk
9.2
Attachments/Screencasts
Kayako
7.6
Vision Helpdesk
9.1
Ticket Collaboration
Kayako
8.5
Vision Helpdesk
8.8
Knowledge Share
Knowledge Base
Kayako
8.7
Vision Helpdesk
9.4
Searchable Articles
Kayako
9.1
Vision Helpdesk
9.2
Community Forums
Kayako
8.5
Vision Helpdesk
8.5
Interactive FAQs & Forums
Kayako
8.8
Vision Helpdesk
8.8
Interaction
Web Portals
Kayako
8.9
Vision Helpdesk
9.2
Forum to Reponse
Kayako
8.3
Vision Helpdesk
9.4
Tickets and Tagging
Kayako
9.1
Vision Helpdesk
9.2
Live Chat
Kayako
8.9
Vision Helpdesk
7.9
Communication Channels
Customer Portal
Kayako
8.4
Vision Helpdesk
9.3
Email to Case
Kayako
8.7
Vision Helpdesk
9.4
Chat/Live Support
Kayako
8.3
Vision Helpdesk
8.4
Social Integration
Kayako
7.2
Vision Helpdesk
9.2
Call Center
Make, Receive, and Record Calls
Kayako
7.0
Vision Helpdesk
8.7
Customer and Contacts Database
Kayako
7.6
Vision Helpdesk
8.4
Products and Version Tracking
Kayako
6.9
Vision Helpdesk
9.0
Call Scripting
Kayako
6.7
Vision Helpdesk
9.3
Interactive Voice Response (IVR)
Kayako
6.7
Vision Helpdesk
9.2
Self Service/Community
Forums
Kayako
7.7
Vision Helpdesk
8.8
Knowledge Base
Kayako
8.0
Vision Helpdesk
9.3
Ideas/Feedback
Kayako
7.2
Vision Helpdesk
9.1
Q&A
Kayako
7.9
Vision Helpdesk
9.4
Reporting & Analytics
Social Monitoring
Kayako
7.1
Vision Helpdesk
Not enough data available
Reporting
Kayako
7.3
Vision Helpdesk
8.9
Dashboards
Kayako
7.7
Vision Helpdesk
9.1
Platform
Mobile User Support
Kayako
7.7
Vision Helpdesk
8.9
ITIL Compliance
Kayako
7.8
Vision Helpdesk
9.2
Customization
Kayako
7.8
Vision Helpdesk
8.1
User, Role, and Access Management
Kayako
8.2
Vision Helpdesk
9.0
Internationalization
Kayako
8.0
Vision Helpdesk
8.7
Performance & Reliability
Kayako
8.6
Vision Helpdesk
9.2
Integration APIs
Kayako
8.0
Vision Helpdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.8%
59.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.7%
30.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.4%
10.2%
Kayako
Small-Business
53.8%
Mid-Market
35.7%
Enterprise
10.4%
Vision Helpdesk
Small-Business
59.2%
Mid-Market
30.6%
Enterprise
10.2%

Reviewers' Industry

 
Information Technology and Services
24.7%
Non-Profit Organization Management
25.0%
 
Computer Software
17.5%
Internet
13.3%
 
Telecommunications
6.7%
Information Technology and Services
13.3%
 
Internet
5.4%
Individual & Family Services
5.0%
 
Marketing and Advertising
3.6%
Education Management
5.0%
 
Other
42.2%
Other
38.3%
Kayako
Information Technology and Services
24.7%
Computer Software
17.5%
Telecommunications
6.7%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.2%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Internet
13.3%
Information Technology and Services
13.3%
Individual & Family Services
5.0%
Education Management
5.0%
Other
38.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User

Everything was a bit slow and buggy at times.

 
Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Vision Helpdesk
No videos provided
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