Compare Kayako, Vision Helpdesk, and Freshdesk

Pricing

 
Inbox
$15
/agent/month
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
 
Growth
$30
/agent/month
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
 
Scale
$60
/agent/month
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
9.3
8.5
Ease of Use
Ease of Use
8.4
9.0
8.8
Ease of Setup
Ease of Setup
8.0
8.8
8.6
Ease of Admin
Ease of Admin
8.1
9.2
8.7
Quality of Support
Quality of Support
8.2
9.6
8.9
Ease of Doing Business With
Ease of Doing Business With
8.4
9.6
8.8
Product Direction (% positive)
Product Direction (% positive)
7.2
9.5
8.7
Meets Requirements
Kayako
8.1
Vision Helpdesk
9.3
Freshdesk
8.5
Ease of Use
Kayako
8.4
Vision Helpdesk
9.0
Freshdesk
8.8
Ease of Setup
Kayako
8.0
Vision Helpdesk
8.8
Freshdesk
8.6
Ease of Admin
Kayako
8.1
Vision Helpdesk
9.2
Freshdesk
8.7
Quality of Support
Kayako
8.2
Vision Helpdesk
9.6
Freshdesk
8.9
Ease of Doing Business With
Kayako
8.4
Vision Helpdesk
9.6
Freshdesk
8.8
Product Direction (% positive)
Kayako
7.2
Vision Helpdesk
9.5
Freshdesk
8.7

Features

Ticket and Case Management
Ticket creation user experience
Kayako
8.7
Vision Helpdesk
9.5
Freshdesk
8.9
Ticket response user experience
Kayako
8.5
Vision Helpdesk
9.2
Freshdesk
8.8
Workflow
Kayako
8.1
Vision Helpdesk
8.9
Freshdesk
8.4
Response Automation
Kayako
8.4
Vision Helpdesk
9.0
Freshdesk
8.4
SLA Management
Kayako
7.9
Vision Helpdesk
9.2
Freshdesk
8.2
Attachments/Screencasts
Kayako
7.5
Vision Helpdesk
9.1
Freshdesk
8.4
Ticket Collaboration
Kayako
8.5
Vision Helpdesk
8.7
Freshdesk
8.6
Knowledge Share
Knowledge Base
Kayako
8.7
Vision Helpdesk
9.3
Freshdesk
8.7
Searchable Articles
Kayako
9.1
Vision Helpdesk
9.0
Freshdesk
8.6
Community Forums
Kayako
8.4
Vision Helpdesk
8.3
Freshdesk
8.4
Interactive FAQs & Forums
Kayako
8.8
Vision Helpdesk
8.6
Freshdesk
8.5
Interaction
Web Portals
Kayako
8.9
Vision Helpdesk
9.0
Freshdesk
7.2
Forum to Reponse
Kayako
8.3
Vision Helpdesk
9.3
Freshdesk
8.5
Tickets and Tagging
Kayako
9.1
Vision Helpdesk
9.0
Freshdesk
8.8
Live Chat
Kayako
8.9
Vision Helpdesk
7.5
Freshdesk
8.8
Communication Channels
Customer Portal
Kayako
8.4
Vision Helpdesk
9.3
Freshdesk
8.6
Email to Case
Kayako
8.7
Vision Helpdesk
9.4
Freshdesk
8.9
Chat/Live Support
Kayako
8.3
Vision Helpdesk
8.3
Freshdesk
8.5
Social Integration
Kayako
7.2
Vision Helpdesk
9.1
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Kayako
7.0
Vision Helpdesk
8.7
Freshdesk
8.3
Customer and Contacts Database
Kayako
7.6
Vision Helpdesk
8.4
Freshdesk
8.0
Products and Version Tracking
Kayako
6.9
Vision Helpdesk
8.9
Freshdesk
8.3
Call Scripting
Kayako
6.7
Vision Helpdesk
9.2
Freshdesk
8.2
Interactive Voice Response (IVR)
Kayako
6.7
Vision Helpdesk
9.0
Freshdesk
8.4
Self Service/Community
Forums
Kayako
7.7
Vision Helpdesk
8.7
Freshdesk
8.3
Knowledge Base
Kayako
8.0
Vision Helpdesk
9.3
Freshdesk
8.5
Ideas/Feedback
Kayako
7.2
Vision Helpdesk
9.1
Freshdesk
8.3
Q&A
Kayako
7.9
Vision Helpdesk
9.4
Freshdesk
8.5
Reporting & Analytics
Social Monitoring
Kayako
7.0
Vision Helpdesk
Not enough data available
Freshdesk
8.2
Reporting
Kayako
7.3
Vision Helpdesk
8.9
Freshdesk
7.9
Dashboards
Kayako
7.7
Vision Helpdesk
9.1
Freshdesk
8.2
Platform
Mobile User Support
Kayako
7.7
Vision Helpdesk
8.9
Freshdesk
8.1
ITIL Compliance
Kayako
7.7
Vision Helpdesk
9.2
Freshdesk
8.3
Customization
Kayako
7.9
Vision Helpdesk
8.1
Freshdesk
8.0
User, Role, and Access Management
Kayako
8.2
Vision Helpdesk
9.0
Freshdesk
8.5
Internationalization
Kayako
7.9
Vision Helpdesk
8.7
Freshdesk
8.1
Performance & Reliability
Kayako
8.6
Vision Helpdesk
9.2
Freshdesk
8.8
Integration APIs
Kayako
7.9
Vision Helpdesk
8.8
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.9%
60.4%
52.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.6%
29.2%
36.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.4%
10.4%
11.1%
Kayako
Small-Business
54.9%
Mid-Market
34.6%
Enterprise
10.4%
Vision Helpdesk
Small-Business
60.4%
Mid-Market
29.2%
Enterprise
10.4%
Freshdesk
Small-Business
52.6%
Mid-Market
36.3%
Enterprise
11.1%

Reviewers' Industry

 
Information Technology and Services
27.4%
Non-Profit Organization Management
25.0%
Information Technology and Services
19.7%
 
Computer Software
15.6%
Information Technology and Services
14.6%
Computer Software
13.4%
 
Telecommunications
5.9%
Internet
12.5%
Internet
5.6%
 
Internet
4.8%
Individual & Family Services
4.2%
Education Management
3.9%
 
Marketing and Advertising
3.2%
Education Management
4.2%
Marketing and Advertising
3.2%
 
Other
43.0%
Other
39.6%
Other
54.2%
Kayako
Information Technology and Services
27.4%
Computer Software
15.6%
Telecommunications
5.9%
Internet
4.8%
Marketing and Advertising
3.2%
Other
43.0%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Information Technology and Services
14.6%
Internet
12.5%
Individual & Family Services
4.2%
Education Management
4.2%
Other
39.6%
Freshdesk
Information Technology and Services
19.7%
Computer Software
13.4%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User

Everything was a bit slow and buggy at times.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Vision Helpdesk
No videos provided
Freshdesk
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Freshdesk
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