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Compare ITSM 365 and NinjaOne 
Featured Products
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (49.5% of reviews)
Entry-Level Pricing
24,9$ user/month
No pricing available
ITSM 365
Star Rating
(12)4.2 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
24,9$ user/month
Browse all 2 pricing plansNinjaOne
Star Rating
(3,236)4.7 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ITSM 365. Users appreciate its versatility, noting that it effectively handles various tasks from device management to application management.
- According to verified reviews, NinjaOne has a much larger pool of feedback, with over 3,000 reviews compared to ITSM 365's mere 12. This extensive user base provides a more reliable insight into the software's performance and user experience.
- Users say that NinjaOne's ease of use is a standout feature, with many highlighting its intuitive interface and quick deployment. In contrast, while ITSM 365 is described as user-friendly, it lacks the same level of acclaim for its setup process.
- Reviewers mention that NinjaOne's continuous updates and AI-driven features, such as patch management, significantly enhance its functionality. ITSM 365, while praised for its integration capabilities with tools like Jira and Power BI, does not receive the same level of enthusiasm for ongoing improvements.
- G2 reviewers highlight that NinjaOne provides exceptional support, with many users noting the quality of assistance they receive. In comparison, while ITSM 365 has a decent support rating, it falls short of the high praise that NinjaOne garners in this area.
- According to recent user feedback, NinjaOne's remote screen sharing quality is particularly well-received, making it a reliable choice for remote support. ITSM 365, on the other hand, is recognized for its incident management capabilities but does not match NinjaOne's performance in remote assistance features.
Pricing
Entry-Level Pricing
ITSM 365
Lite
24,9$
user/month
Monthly cost, min 5 agents pack, billed monthly
- All features
- Free Upgrades
- Emails & Phone Support
NinjaOne
No pricing availableFree Trial
ITSM 365
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
7.7
8
9.1
3,047
Ease of Use
9.0
8
9.1
3,081
Ease of Setup
Not enough data
9.2
2,877
Ease of Admin
Not enough data
9.2
2,755
Quality of Support
8.3
7
9.2
2,922
Has the product been a good partner in doing business?
Not enough data
9.5
2,690
Product Direction (% positive)
6.1
9
9.7
3,031
Features by Category
Administration
Not enough data
8.2
648
Not enough data
8.7
667
Not enough data
8.2
669
Service Desk
Not enough data
8.0
660
Not enough data
7.8
648
Not enough data
7.7
626
Management
Not enough data
8.3
613
Not enough data
9.0
618
Not enough data
8.7
596
Not enough data
8.8
595
Not enough data
8.4
576
Functionality
Not enough data
7.5
600
Not enough data
8.5
606
Not enough data
8.8
629
Not enough data
8.9
629
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.0
172
Not enough data
6.8
170
Not enough data
6.9
168
Not enough data
6.8
169
Not enough data
6.7
168
Not enough data
6.8
166
Not enough data
6.8
165
Compatibility
Not enough data
8.8
306
Not enough data
8.1
282
Not enough data
8.3
285
Not enough data
8.2
272
Management
Not enough data
Feature Not Available
Not enough data
8.3
284
Not enough data
8.6
287
Not enough data
8.8
301
Not enough data
9.2
302
Compliance
Not enough data
8.7
280
Not enough data
8.4
273
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.2
62
Not enough data
7.2
62
Not enough data
7.6
63
Not enough data
7.4
63
Not enough data
7.2
63
Not enough data
7.4
63
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
334
Not enough data
9.0
350
Not enough data
8.5
338
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
343
Not enough data
8.6
334
Not enough data
8.3
324
Management
Not enough data
8.2
323
Not enough data
8.8
325
Not enough data
8.7
326
Agentic AI - Online Backup
Not enough data
7.5
73
Not enough data
7.3
71
Not enough data
7.3
70
Not enough data
7.3
70
Not enough data
7.3
70
Not enough data
7.2
70
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.2
1947
|
Verified
Not enough data
8.5
466
Not enough data
8.2
437
Monitoring and Management
Not enough data
9.3
1937
|
Verified
Not enough data
8.4
1817
Not enough data
8.6
1874
|
Verified
Not enough data
9.0
1935
|
Verified
Not enough data
8.3
442
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.5
436
Service Management
Not enough data
9.1
1859
|
Verified
Not enough data
8.0
426
Not enough data
7.2
423
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.3
462
Not enough data
7.0
458
Not enough data
7.2
453
Not enough data
6.9
447
Not enough data
6.8
448
Not enough data
6.9
445
Not enough data
7.0
442
Scope
Not enough data
8.7
407
Not enough data
8.8
417
Security
Not enough data
8.5
412
Not enough data
8.3
385
Not enough data
7.4
376
Management
Not enough data
8.8
404
Not enough data
8.6
401
Not enough data
8.7
393
Not enough data
8.7
395
Not enough data
7.8
370
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.2
169
Not enough data
7.1
168
Not enough data
7.3
168
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
168
Functionality
Not enough data
8.8
651
Not enough data
8.9
669
Not enough data
8.0
612
Not enough data
8.8
607
Monitoring - Network Monitoring
Not enough data
7.5
248
Not enough data
7.7
250
Not enough data
8.3
253
Management
Not enough data
8.2
568
Not enough data
8.2
577
Not enough data
7.6
535
Analytics - Network Monitoring
Not enough data
7.1
239
Not enough data
6.9
237
Security - Network Monitoring
Not enough data
7.7
242
Not enough data
7.2
238
Not enough data
7.1
239
Network Performance - Network Monitoring
Not enough data
6.9
240
Not enough data
7.4
240
AI Automation - Network Monitoring
Not enough data
6.4
229
Not enough data
6.3
229
Not enough data
6.4
228
Agentic AI - Network Monitoring
Not enough data
6.6
125
Not enough data
6.5
123
Not enough data
6.7
125
Not enough data
6.6
122
Not enough data
6.4
121
Not enough data
6.6
122
Not enough data
6.5
122
Monitoring
Not enough data
9.2
549
|
Verified
Not enough data
9.2
547
|
Verified
Not enough data
8.5
501
|
Verified
Not enough data
7.1
196
Management Tools
Not enough data
8.2
491
Not enough data
8.6
505
|
Verified
Not enough data
8.5
486
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.5
95
Not enough data
7.4
95
Not enough data
7.7
94
Not enough data
7.2
94
Not enough data
7.2
94
Not enough data
7.3
93
Not enough data
7.5
92
Asset Inventory
Not enough data
8.9
1115
Not enough data
8.8
1105
Not enough data
7.7
1011
Not enough data
Feature Not Available
Not enough data
8.2
1037
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.4
224
Not enough data
7.2
221
Not enough data
7.4
219
Not enough data
7.1
216
Not enough data
7.1
215
Not enough data
7.1
217
Not enough data
7.1
215
Management
Not enough data
9.1
1068
Not enough data
8.7
1015
Not enough data
8.1
983
Not enough data
8.2
1014
Administration
Not enough data
9.2
1544
Not enough data
8.7
1500
Not enough data
7.8
1404
Not enough data
9.1
1541
Not enough data
8.9
1464
Not enough data
8.8
1498
Maintenance
Not enough data
9.1
1529
Not enough data
7.7
1318
Communication
Not enough data
7.9
1365
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1289
Security
Not enough data
8.3
1332
Not enough data
8.4
1361
Device Support
Not enough data
7.6
1325
Not enough data
8.4
1399
Not enough data
8.4
1385
Performance
Not enough data
8.2
1455
Functionality
Not enough data
8.8
317
Not enough data
7.9
289
Not enough data
8.0
293
Not enough data
8.6
305
Performance
Not enough data
8.8
312
Not enough data
8.5
299
Not enough data
Feature Not Available
Not enough data
8.6
303
Agentic AI - PC Backup
Not enough data
7.1
87
Not enough data
7.1
87
Not enough data
6.9
86
Not enough data
7.0
86
Generative AI
Not enough data
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.4
220
Not enough data
8.3
219
Not enough data
8.7
220
Operations - IT Documentation
Not enough data
8.3
217
Not enough data
8.7
218
Not enough data
8.3
220
Generative AI - Autonomous Endpoint Management
Not enough data
7.1
63
Not enough data
7.2
64
Not enough data
7.2
63
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.6
76
Not enough data
8.1
71
Not enough data
7.8
67
Not enough data
8.8
76
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.5
429
Operating System
Not enough data
9.1
476
Not enough data
8.0
469
Not enough data
8.2
452
Management
Not enough data
8.5
456
Not enough data
8.2
435
Not enough data
8.2
434
Not enough data
8.1
434
Not enough data
8.3
436
Security
Not enough data
8.5
442
Not enough data
8.5
440
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
140
Not enough data
7.6
140
Not enough data
7.8
142
Not enough data
7.7
138
Not enough data
7.6
137
Not enough data
7.6
138
Not enough data
7.6
136
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.0
697
Platform
Not enough data
7.8
683
Not enough data
9.0
709
Not enough data
8.2
667
Not enough data
8.4
701
Not enough data
8.2
683
Security
Not enough data
8.6
698
Not enough data
9.1
717
Not enough data
7.6
658
Not enough data
8.6
683
Not enough data
8.1
664
Agentic AI - Enterprise IT Management
Not enough data
7.3
153
Not enough data
7.3
149
Not enough data
7.3
151
Not enough data
7.0
149
Not enough data
7.0
148
Not enough data
6.9
146
Not enough data
7.0
147
Categories
Categories
Shared Categories
ITSM 365 and NinjaOne are categorized as IT Service Management (ITSM) Tools
Unique Categories
ITSM 365 is categorized as Service Desk
NinjaOne is categorized as Endpoint Management, Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), Remote Support, PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Incident Management, Remote Monitoring & Management (RMM), Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
ITSM 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
41.7%
Hospital & Health Care
16.7%
Public Relations and Communications
8.3%
Market Research
8.3%
Insurance
8.3%
Other
16.7%
Information Technology and Services
26.8%
Computer & Network Security
13.0%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.1%
Alternatives
Discussions
ITSM 365 has no discussions with answers
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