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Compare ITSM 365 and NinjaOne 
Featured Products
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (49.4% of reviews)
Entry-Level Pricing
24,9$ user/month
No pricing available
ITSM 365
Star Rating
(12)4.2 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
24,9$ user/month
Browse all 2 pricing plansNinjaOne
Star Rating
(3,228)4.7 out of 5
Market Segments
Mid-Market (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ITSM 365. Users appreciate its versatility, noting that it effectively handles various tasks from device management to application management.
- According to verified reviews, NinjaOne has a much larger pool of feedback, with over 3,000 reviews compared to ITSM 365's mere 12. This extensive user base provides a more reliable insight into the software's performance and user experience.
- Users say that NinjaOne's ease of use is a standout feature, with many highlighting its intuitive interface and quick deployment. In contrast, while ITSM 365 is described as user-friendly, it lacks the same level of acclaim for its setup process.
- Reviewers mention that NinjaOne's continuous updates and AI-driven features, such as patch management, significantly enhance its functionality. ITSM 365, while praised for its integration capabilities with tools like Jira and Power BI, does not receive the same level of enthusiasm for ongoing improvements.
- G2 reviewers highlight that NinjaOne provides exceptional support, with many users noting the quality of assistance they receive. In comparison, while ITSM 365 has a decent support rating, it falls short of the high praise that NinjaOne garners in this area.
- According to recent user feedback, NinjaOne's remote screen sharing quality is particularly well-received, making it a reliable choice for remote support. ITSM 365, on the other hand, is recognized for its incident management capabilities but does not match NinjaOne's performance in remote assistance features.
Pricing
Entry-Level Pricing
ITSM 365
Lite
24,9$
user/month
Monthly cost, min 5 agents pack, billed monthly
- All features
- Free Upgrades
- Emails & Phone Support
NinjaOne
No pricing availableFree Trial
ITSM 365
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
7.7
8
9.1
3,036
Ease of Use
9.0
8
9.1
3,070
Ease of Setup
Not enough data
9.2
2,867
Ease of Admin
Not enough data
9.2
2,744
Quality of Support
8.3
7
9.2
2,911
Has the product been a good partner in doing business?
Not enough data
9.5
2,679
Product Direction (% positive)
6.1
9
9.7
3,020
Features by Category
Administration
Not enough data
8.2
643
Not enough data
8.7
662
Not enough data
8.2
663
Service Desk
Not enough data
8.0
654
Not enough data
7.8
643
Not enough data
7.7
621
Management
Not enough data
8.3
606
Not enough data
9.0
613
Not enough data
8.7
591
Not enough data
8.8
590
Not enough data
8.4
571
Functionality
Not enough data
7.5
593
Not enough data
8.5
601
Not enough data
8.8
622
Not enough data
8.9
622
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
6.9
168
Not enough data
6.8
166
Not enough data
6.9
165
Not enough data
6.7
165
Not enough data
6.7
164
Not enough data
6.7
162
Not enough data
6.8
161
Compatibility
Not enough data
8.7
307
Not enough data
8.0
283
Not enough data
8.3
286
Not enough data
8.2
273
Management
Not enough data
Feature Not Available
Not enough data
8.2
285
Not enough data
8.6
288
Not enough data
8.8
302
Not enough data
9.1
303
Compliance
Not enough data
8.7
281
Not enough data
8.4
274
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.2
61
Not enough data
7.1
61
Not enough data
7.6
62
Not enough data
7.3
62
Not enough data
7.2
62
Not enough data
7.3
62
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
335
Not enough data
9.0
351
Not enough data
8.5
339
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
344
Not enough data
8.6
335
Not enough data
8.3
325
Management
Not enough data
8.2
324
Not enough data
8.8
326
Not enough data
8.7
327
Agentic AI - Online Backup
Not enough data
7.5
73
Not enough data
7.2
71
Not enough data
7.2
70
Not enough data
7.2
70
Not enough data
7.3
70
Not enough data
7.2
70
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.2
1941
|
Verified
Not enough data
8.5
457
Not enough data
8.1
433
Monitoring and Management
Not enough data
9.3
1932
|
Verified
Not enough data
8.4
1813
Not enough data
8.6
1871
|
Verified
Not enough data
9.0
1926
|
Verified
Not enough data
8.3
438
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.4
431
Service Management
Not enough data
9.1
1851
|
Verified
Not enough data
8.0
422
Not enough data
7.2
416
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.2
459
Not enough data
7.0
455
Not enough data
7.1
450
Not enough data
6.9
444
Not enough data
6.8
445
Not enough data
6.9
442
Not enough data
6.9
438
Scope
Not enough data
8.7
404
Not enough data
8.8
414
Security
Not enough data
8.5
409
Not enough data
8.3
382
Not enough data
7.4
373
Management
Not enough data
8.8
401
Not enough data
8.6
398
Not enough data
8.7
390
Not enough data
8.7
392
Not enough data
7.8
367
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.2
166
Not enough data
7.0
165
Not enough data
7.2
165
Not enough data
7.1
163
Not enough data
6.9
163
Not enough data
7.1
163
Not enough data
7.1
165
Functionality
Not enough data
8.8
647
Not enough data
8.9
664
Not enough data
8.0
609
Not enough data
8.8
604
Monitoring - Network Monitoring
Not enough data
7.5
244
Not enough data
7.7
246
Not enough data
8.3
249
Management
Not enough data
8.2
565
Not enough data
8.2
574
Not enough data
7.6
531
Analytics - Network Monitoring
Not enough data
7.0
235
Not enough data
6.8
233
Security - Network Monitoring
Not enough data
7.7
238
Not enough data
7.2
234
Not enough data
7.0
235
Network Performance - Network Monitoring
Not enough data
6.9
236
Not enough data
7.4
236
AI Automation - Network Monitoring
Not enough data
6.4
226
Not enough data
6.3
225
Not enough data
6.4
224
Agentic AI - Network Monitoring
Not enough data
6.5
120
Not enough data
6.5
119
Not enough data
6.6
121
Not enough data
6.6
118
Not enough data
6.4
117
Not enough data
6.5
118
Not enough data
6.5
118
Monitoring
Not enough data
9.2
547
|
Verified
Not enough data
9.2
545
|
Verified
Not enough data
8.5
499
|
Verified
Not enough data
7.1
195
Management Tools
Not enough data
8.2
488
Not enough data
8.6
503
|
Verified
Not enough data
8.5
484
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.6
93
Not enough data
7.5
93
Not enough data
7.6
92
Not enough data
7.2
92
Not enough data
7.2
92
Not enough data
7.3
91
Not enough data
7.5
90
Asset Inventory
Not enough data
8.9
1113
Not enough data
8.8
1103
Not enough data
7.7
1010
Not enough data
Feature Not Available
Not enough data
8.1
1036
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.3
221
Not enough data
7.2
218
Not enough data
7.4
216
Not enough data
7.1
213
Not enough data
7.1
212
Not enough data
7.1
214
Not enough data
7.1
212
Management
Not enough data
9.1
1067
Not enough data
8.7
1014
Not enough data
8.0
982
Not enough data
8.2
1011
Administration
Not enough data
9.2
1540
Not enough data
8.7
1497
Not enough data
7.8
1401
Not enough data
9.1
1537
Not enough data
8.9
1460
Not enough data
8.8
1495
Maintenance
Not enough data
9.1
1525
Not enough data
7.6
1315
Communication
Not enough data
7.9
1363
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1287
Security
Not enough data
8.3
1329
Not enough data
8.4
1358
Device Support
Not enough data
7.6
1322
Not enough data
8.4
1394
Not enough data
8.4
1381
Performance
Not enough data
8.2
1451
Functionality
Not enough data
8.8
319
Not enough data
7.9
291
Not enough data
8.0
295
Not enough data
8.5
307
Performance
Not enough data
8.8
314
Not enough data
8.5
301
Not enough data
Feature Not Available
Not enough data
8.6
304
Agentic AI - PC Backup
Not enough data
7.1
88
Not enough data
7.1
88
Not enough data
6.9
87
Not enough data
7.0
87
Generative AI
Not enough data
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.4
219
Not enough data
8.3
218
Not enough data
8.7
219
Operations - IT Documentation
Not enough data
8.3
216
Not enough data
8.7
217
Not enough data
8.3
219
Generative AI - Autonomous Endpoint Management
Not enough data
7.1
61
Not enough data
7.2
62
Not enough data
7.1
61
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.6
74
Not enough data
8.1
69
Not enough data
7.8
65
Not enough data
8.8
74
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.5
425
Operating System
Not enough data
9.1
472
Not enough data
8.0
464
Not enough data
8.2
447
Management
Not enough data
8.5
453
Not enough data
8.2
431
Not enough data
8.2
430
Not enough data
8.1
430
Not enough data
8.3
432
Security
Not enough data
8.5
439
Not enough data
8.5
436
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
137
Not enough data
7.5
137
Not enough data
7.7
139
Not enough data
7.7
135
Not enough data
7.6
134
Not enough data
7.6
135
Not enough data
7.6
133
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.0
692
Platform
Not enough data
7.8
679
Not enough data
9.0
704
Not enough data
8.2
663
Not enough data
8.4
696
Not enough data
8.2
679
Security
Not enough data
8.6
694
Not enough data
9.1
709
Not enough data
7.6
654
Not enough data
8.6
677
Not enough data
8.1
658
Agentic AI - Enterprise IT Management
Not enough data
7.3
149
Not enough data
7.2
145
Not enough data
7.3
147
Not enough data
7.0
145
Not enough data
7.0
144
Not enough data
6.9
142
Not enough data
6.9
143
Categories
Categories
Shared Categories
ITSM 365 and NinjaOne are categorized as IT Service Management (ITSM) Tools
Unique Categories
ITSM 365 is categorized as Service Desk
NinjaOne is categorized as Endpoint Management, Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), Remote Support, PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Incident Management, Remote Monitoring & Management (RMM), Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
ITSM 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
41.7%
Hospital & Health Care
16.7%
Public Relations and Communications
8.3%
Market Research
8.3%
Insurance
8.3%
Other
16.7%
Information Technology and Services
26.9%
Computer & Network Security
13.0%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.0%
Alternatives
Discussions
ITSM 365 has no discussions with answers
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
PR
Make them regular users.
Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
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